Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 5/26/23 with order number 1000-145648-248116 in the amount of $108.00. The Groupon included a package of 5 massages at a business named Rose ***** This Groupon was redeemed before any services were rendered or even any appointments made. The business is not responsive to emails or requests for an appointment. Upon further research, I discovered the business does not have a genuine physical address and was running what I believe to be a scam. I informed Groupon of this and they said they required proof from the business that no services were rendered. I replied that a scammer is not going to admit to running a scam and that it was unreasonable to expect a customer to receive that before processing a refund. Other people also purchased this Groupon and left negative reviews stating that they too were scammed. I believe this is why Groupon removed this business from their site.However, despite this, Groupon customer service still keeps asking for the same thing over and over again. They sold services from a fraudulent business and refuse to provide a refund. A refund in the full amount of $108 is the only acceptable and reasonable resolution to this dispute.

  Business Response

  Date: 06/19/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Your issue was escalated in conversation #*********, we have unredeemed the voucher and you Traded In it for another order.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon voucher for parking at ************** at ARB parking. I received the voucher , made reservations thru voucher website and received confirmation. When arrived at ARB they said they do not accept vouchers from Groupon and demanded $***** in cash only. On my flight I contacted Groupon customer service to request refund and to inform them that the vendor that they sell vouchers for plays a bait and switch . So I paid $69.00 to Groupon plus cash only ***** to ARB To park for four days . Groupon does not acknowledged the vendor is not accepting vouchers and continues to sell ARB Parking . I want Groupon to credit my original payment method I dont want Groupon bucks!! Nothing is guaranteed with their vouchers thinking they are in cohoots together.

  Business Response

  Date: 06/19/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on January 27th, 2020 of 2 concert tickets totaling $50. The concert was postponed due to the covid-19 pandemic and has been rescheduled to this July. I have been attempting to access my Groupon account to no avail and have been provided no support by the company via email or chat. They have no other means of contact; presumably, that would be too convenient a method for customers to resolve issues. How can a company this large not have a consistent/viable means of contact? $50 is not a lot of money, but I've also spent hours of my time trying to fix this on my own and hours more trying to get Groupon to help. I am frustrated beyond words and at a loss as to what to do now other than to eat the $50 and warn other people away from a disastrous experience

  Business Response

  Date: 06/16/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Your issue was resolved in conversation #********* on Jun 01 2023. We reset the password and ***** you access to your account.
  
  If you have any additional questions please let me know.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email at 837pm last night thanking me for my purchase on Groupon.However, I haven't ordered anything on Groupon. When I went on my account I saw that tickets/vouchers to 5 events had been placed. I was able to cancel all but one. The last one Groupon says they won't issue a refund because it's a final sale. They should be able to see that after the order was placed I changed my password and removed my credit cards from the account.Also the last voucher they won't refund is for a bowling alley in ************ *******. While I live in ********. Why would I purchase tickets to something I cannot use. It makes no sense. I expect a full refund ASAP!

  Business Response

  Date: 06/15/2023

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/28/23 I was attempting to purchase tickets through Groupon's ******* mobile app for a final sale event that same night. While attempting to purchase the tickets, the app froze for around 30 seconds and crashed, when the app reopened we frantically attempted to complete our purchase as the site claimed tickets were almost sold out (which did not turn out to be true and was simply a sale tactic by the site). Upon completing the purchase and receiving an email with our confirmation, we realized that the tickets had been changed to the next day's event and not the same day tickets we had picked out to purchase. This presumably happened while the app was frozen and we were tapping trying to get it to finish the transaction. We immediately went back into the app to purchase the correct tickets, then contacted Groupon to explain the situation and seek assistance with refunding the erroneous tickets. They were absolutely unwilling to help and remiss at the fact that a technological deficiency had occurred on their mobile app causing the error. Final sale policies are understandable, but the business should reasonably be able to rectify errors such as this and not stake their entire reputation over adhering to a unnecessarily iron-clad policy. Groupon did not even inquire for more details about the glitch that occurred, clearly negligent of the potential for more erraneous transactions and more customers to be wrongfully robbed of their money. The business took no responsibility or concern for their defect and were dismissive of the entire issue, refusing to elevate it further than even an entry level customer service representative. A company worth nearly ************************************************************************************** situations like these where a simple $30 refund is absolutely justified, making a huge difference to the customer's financial wellbeing and not even a drop in the ocean for the business's financial profits.

  Business Response

  Date: 06/15/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Id love to help, but the name you provided doesnt match the name on the account associated with this issue. Is it possible that you used a different name when you originally created your account?
  
  Otherwise, please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.
  
  As a security measure, we never make any changes to an account or share purchase details without the account holders consent.
  
  Thank you for understanding. Please let me know if you have any questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20124183
  
  I am rejecting this response because:
  BB notification said: "Should you wish to respond, please reply to this e-mail with any documentation you may have to support your stance. We will review your response within 2 business days. Further notification with the status of your complaint will be sent to you if the complaint is re-opened." I did not receive an email that I could reply to, only a notification in the online portal, so I am emailing here.
  
  My reply: Groupon has repeatedly offered no resolution or understanding for their errors relating to this issue. They replied to our BBB complaint demanding that we contact their customer service via their own website platform. After being forced outside the BBB platform and having to navigate to their customer service department once again, they replied with the same automated response we have been receiving all along. Groupon refuses to accept responsibility or any considerations at all for the error their app caused, costing our family over $30. They have not attempted to hear out our concerns or reconcile the situation in any manner. They insist on forcing us through several unnecessary hoops only to crush any falsehoods of assistance as soon as we do so. This is a disgrace to their company and the lack of sympathy is astounding.
  

  
  

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/23/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thanks for the information. Due to our [privacy policy](**********************************************************), were unable to discuss an issue or purchase related to another customers account. Since the account holder is someone you're familiar with, we'll need to speak directly with them.
  
  In the meantime, if there's anything else I can help you with, or you're having any trouble with your own account, please let me know.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account has been lost somehow and I am unable to log into it. Please fix my account.

  Business Response

  Date: 06/15/2023

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.
  
  For more information, please refer to our Terms of Service.
  
  Thank you for your understanding.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased from Groupon a Fanatics gift card $200 value for $130.Groupon terms and conditions had no restrictions on sports cards prior to my purchase, then a couple hours later Groupon sneakily changed the terms to exclude sports cards. Therefore they broke the terms of sale. Since I purchased the gift card before the terms were changed I should be able to use them as intended. I have screen shots showing the change of terms. I also have many screen shots from ******* as the sports card community was talking about this deal all that day. Many were able to use the gift card for sports cards and some were refunded for the same reason Im asking for help here because they wont refund me. They only offered me a Groupon free of $130 (the total paid for the $200 fanatics gift card. This doesnt work for me as I can my use it for sports cards now. Thank you very much for helping.

  Business Response

  Date: 06/15/2023

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thanks for reaching out. I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.
  
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Let me know if there's anything else I can do for you.
  
  Regards,
  
  *****
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unusable they're a fake name its a pyramid *********** been stolen from by the company. Cozy maids goes by ***************** Co. And many other names until they disappear

  Business Response

  Date: 06/15/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that our system processed your refund successfully on 05/27/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  * If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
  
  I hope this clears everything up. Please let me know if you have any other questions.
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A little over a month ago I purchased fat reduction services through groupon. Unfortunately I had to cancel the appointment and was advised I could trade it in for groupon buck $265. I did just that.I booked several other appointments and canceled some of them due to scheduling issues encountered when I called the vendors about their service.I canceled other due to negative reviews. I did everything correctly according to their policies.Groupon canceled my account and is refusing to give me back my money. They keep asking for the expiration date of the original payment. I have emailed then numerous times letting them know that the account is still open bt the card is inactive bc I lost it.Yet I have five emails from them asking for the billing address and the expiration date of the card. I even told them I could obtain a bank statement which shows the account linked to the lost debit card and the new debit card.They are making this process hard and it appears as though they are going to keep $265 of my money after they canceled my account. There was no suspicious activity. I did everything in line with their policies- please help.

  Business Response

  Date: 06/14/2023

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Id love to help, but the name you provided doesnt match the name on the account associated with this issue. Is it possible that you used a different name when you originally created your account?
  
  Otherwise, please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.
  
  As a security measure, we never make any changes to an account or share purchase details without the account holders consent.
  
  Thank you for understanding. Please let me know if you have any questions.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  groupon offers a promotion where if you pay $6 and buy an offer for Groupon+ my local El ********************** when you spend $10 you will receive a $10 cash credit back to your credit card on file. i did so, and even received a confirmation email from Groupon stating that I would be receiving the cash back. I checked and they said it was on the way. when it never came they said sorry, we'll give you $10 "groupon bucks" to use as credit on their website. i want cash, which is what they promoted. I shouldn't have to waste my time getting them to do something where i satisfied the terms of their offer and got confirmation of it. this is just deceptive business practice. I am owed $10 cash.

  Business Response

  Date: 06/14/2023

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  In the terms and conditions ****************************************************************************** you can find the information:
  
  If you do not receive your statement credit, please contact **, in which case the value of your statement credit may be issued to you in the form of Groupon Bucks or another form of reward.
  
  We have issued Groupon bucks in conversation #*********
  
  Thank you for your understanding.
  
  Regards,
  
  Jan P
  Manager
  Groupon Customer Support