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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3,811 total complaints in the last 3 years.
    • 1,305 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon closed my account randomly and unexpectedly without any explanation but took my money.I want my money backI had $100 that Groupon stole from me. I will be proceeding with court if this isnt resolved.Groupon has stolen my money!!

      Business Response

      Date: 07/08/2023

      **************,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.
       
      For more information, please refer to our Terms of Service ***********************************************************
       
      Thank you for your understanding.
       
      Regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/10/2023

       
      Complaint: 20227948

      I am rejecting this response because: I do not understand what Ive done. What terms have I violated with Groupon? Where is my money Im owed if I can not use the service? 

      Sincerely,

      **************

      Business Response

      Date: 07/15/2023

      **************,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.
       
      For more information, please refer to our Terms of Service ***********************************************************
       
      Thank you for your understanding.
       
      Regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/18/2023

       
      Complaint: 20227948

      I am rejecting this response because I do not understand what Ive done. What terms have I violated with Groupon? Where is my money Im owed if I can not use the service? 

      Why cant Groupon tell me the terms Ive violated? I believe theyre lying about this because they have failed to tell me what terms I violated and why is my account closed?

      Sincerely,

      **************

      Business Response

      Date: 07/21/2023

      **************,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Thank you for contacting us. I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.
       
      Thank you for your understanding.
       
      Regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/24/2023

       
      Complaint: 20227948

      I am rejecting this response because: I was never given a reason why my account was closed unexpectedly without notice and also I was never told what terms I violated on my account because I believe I do not violate anything. If I did then why cant Groupon tell me what I did to violate the terms? I do not believe them and I want my money back.

      Sincerely,

      **************

    • Initial Complaint

      Date:06/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a second voucher for a service, but was unable to receive my services. I scheduled an appointment and on the day of my appointment the owner reached out by text to cancel. I responded with the dates that I would be available that week and they never responded. I called and left two voicemails, no response. I sent two emails and also received no response. I sent a message to their ******** page and was advised to call the business. I called and there was no answer. I advised Groupon of this and even sent the screenshots. Groupon stated that it was redeemed and I had to get proof from the business that is not responding to me. Groupon stated that they will try to investigate. I contacted my financial institution to file a dispute and Groupon was dishonest and advised that I redeemed the certificate. I reached back out to Groupon and they told me I should have came to them before I filed a dispute. However, I did report this to them. I just want to be refunded for the purchase of $40 because the company is giving me the run around. Thank you.

      Business Response

      Date: 07/06/2023

      Hello Tineal,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Problem: Groupon website pricing is higher than Groupon phone app, just minutes apart and on 2 devices with 2 different accounts to confirm the price differences. Price difference of $36.48 and can vary all the way to $60+ on certain rooms.Booked a night stay with Great Wolf Lodge on the same days, same room, same number of guests. Complaint: 1) There was no clear statement on Groupon's website to use their Android Phone Application to get a better discount. Price scheme by misleading and not stating to use which medium to purchase to get the full discount. 2) Groupon phone app is one click buy without confirmation page when a credit card is on file. Does not show a specific $ dollar amount when clicking the next/continue button. Not clearly defined when purchasing, can easily double buy an item or booking. 3) Groupon customer services plays games by asking the customer to go get multiple emails from hotel to confirm no services has been provided, then next email to show refund is possible and eligible, and then mentioning Groupon has a random pricing scheme when it comes to their software. First customer service person tells me a different booking number that was thru their partner vendor Expedia, which Great Wolf Lodge does not have so have to go back and forth couple of days till 2nd customer service person states about random pricing scheme for Groupon's software and no refund can be given by copying and pasting Great Wolf Lodge's cancelation policy. The Credit Card was charged by Groupon, but wants the customer to ask Great Wolf Lodge for the refund. Its just a wild goose chase to get a refund.I have been given the following booking numbers which I have to figure myself which numbers belongs to which entity because Groupon customer services plays games and delay ******************************: ********** Expedia: ********9KFZ-3MRZ-JSVC Great Wolf Lodge Confirmation by phone: ******** Great Wolf Lodge: Booking ID: ******** Hotel confirmation : 68794SE185099

      Business Response

      Date: 07/06/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the continued trouble. I'm passing this information to our Groupon Getaways Specialist Team and they will contact the hotel on your behalf. Once they've heard back from them, they will write back to you in your email. 
       
      Thank you for your understanding.
       
      Regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/18/2023

       
      ID # ********- ********************.

      I am attaching Groupon's false response to my refund request.  

      1) Groupon used Expedia to book and get lower pricing thats why I got this weird Confirmation Code that is not Great Wolf Lodge (3rd Party booking Expedia Order # ********9KFZ-3MRZ-JSVC)             Therefore I was not charged by Great Wolf Lodge.  (1st picture attached shows the lie Groupon responded with, I was given the runaround since the beginning contact with them)
               Groupon charged me $339.47 and $376.18 in which they do not want to refund me and lied about who actually charged the credit card.  (Picture 5 shows the Credit Card Charges made on 6-21-23 and both are by Groupon and not the hotel)

      2) I have taken my family to Great Wolf Lodge and stayed for 2 days and I have asked the front desk and they do not see "double bookings".  
              This can be confirmed with Great Wolf Lodge  (2nd picture attached is Great Wolf Lodge email response to my booking, the $ is not shown because I did NOT pay them directly)
              Tel Reservations: ************
              Tel Resort Direct: ************

      3) 3rd picture shows my conversation on 6/20/23 immediately after the double charge/double booking problem I experienced.  I was told to pursue Great Wolf Lodge to show my innocence, that I was not being refunded and no services was given to me.  This email proof then needs to send to Groupon so they can refund me the money, this way they prevent double refunding me. (Which is a lie)  

      4) 4th picture attached on the conversation shows they denying me my refund after I showed proof that Great Wolf Lodge email shows no services  or money was paid from me personally.  Chia-******************  (I can send/forward that email to you BBB if you need it)  So this picture shows they want the hotel to approve the refund, when the Credit Card purchase was made thru Groupon and Groupon charged my credit card.
              I called Great Wolf Lodge customer service a 3rd time and they assured me, no charges was made to my credit card and everything was handled by a 3rd party vendor for all the bookings.  So why do I have to prove my innocence when I am just asking Groupon to simply refund me the double booking error?  
              
      I have called Great Wolf Lodge 4 times.
      I have reached out to Groupon over 4 times + emails thru BBB
      I have personally talked to Great Wolf Lodge customer service in person while at my stay in the hotel.
      I have talked to Great Wolf Lodge check in desk in person while at my stay in the hotel.

      All points to Groupon has my money, they just giving me the runaround and wont refund me the double booking error.

      Thanks for taking your time in reading my complaint.  I have not gotten my refund yet.

      Chia-*****************

      Business Response

      Date: 07/21/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble. I will ask our Resolutions Team to reach out to the merchant again, when they've heard back from them, they will write to you in a direct email from Groupon.com that is opened up for your case. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/25/2023

       
      Complaint: 20226047

      I am rejecting this response because:  Groupon keeps saying the hotel property has double booking.  I already stayed in Great Wolf Lodge and I have spoken with **************** over the phone and in person and there are no other bookings with last name **** and anything close to my first name of Chia-Nong.  Groupon charged me twice, they just need to refund one of it but they keep saying they never charged me because the hotel property needs to show proof.

      Great Wolf Lodge has phone numbers that easily reaches human operators unlike Groupon's chat only service.  Its easy to call them and verify I did not stay twice, did not get a credit, did not moved the 2nd booking date, etc.

      They just doing delay tactics.  Our credit card company already refunded us $376.18.  I am not happy with Groupon's way of conducting customer service and deceptive business practice of Website pricing is different than Phone App pricing, with no clear statements that prices differ depending on how you interact with Groupon.  I would not use Groupon ever again.  You can close the case if you like, my credit card company is more understanding of their bad business practice.

      Thank you for all your help, everyone in BBB.  


      Sincerely,

      *********************

      Business Response

      Date: 08/03/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the continued trouble. Please know that our team did reach out to the property but they were denied a cancellation request. Any cancellation request that is outside of their standard policy, is solely at the discretion of the property.
       
      We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Great Wolf Lodge *******, **. We recommend reaching back out to your financial institution directly to discuss a resolution.
       
      We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:06/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Groupon 4 times. I ordered a large navy blue lounge shorts and they sent me a medium. I sent the order #gg-285y-bk4z-2mjw-kn2x and item #mtfs-110-nv. I sent this info at least 3 times. I just want the item I ordered. The grey one is a large that is fine. I dont want to pay for shipping again.

      Business Response

      Date: 07/05/2023

      Hello ********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you received an incorrect item. 

      Unfortunately, I'm unable to locate the order you are referring to using your email address or with the order number you have provided. We need little more information to locate your purchase and take care of the issue. 
       
      Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager
      Groupon Customer Support  

    • Initial Complaint

      Date:06/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 vouchers through Groupon on 6/20/23 for 4 tickets on the Catalina ****** Have have tried to redeem vouchers for any date available. The vender will not accept the redemption code. Groupon also states that the Catalina ***** is closed. I cannot use my vouchers and Groupon will not refund my money.

      Business Response

      Date: 07/05/2023

      Hello *********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned due to merchant issue. 

      Since this is a Final sale Groupon with the merchant issue, I have escalated your request internally, we will get back to you within 7 working days. We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:06/22/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Groupon for a maid service. The service was unable to fulfill my request despite multiple attempts. I asked Groupon for a refund and they replied they cannot refund but will give me Groupon bucks. I said I wanted cash back and also filed an investigation with my bank to receive my money back. Groupon said they would refund my money to my original form of payment but I need to cancel the bank request, which I did. My bank said I can cancel, but I would not be able to re-open this case. Groupon has not refunded my money and they have stopped responding to any customer service requests. I have two tickets open. I have no way to call them. I can't have my bank refund me either since I closed this request. My original Groupon says refunded, but I have not received the refund to my bank. I have asked Groupon about this with no response.

      Business Response

      Date: 07/04/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry for the delay in resolving your issue regarding the refund.
       
      I checked and see that the refund is not successfully processed due to ******** issues. In this case, we are unable to re-process the refund to the same card.
       
      I want to resolve this for you as soon as possible, so I'll need some more information to get to the bottom of this.
       
      Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager
      Groupon Customer Support
       

      Customer Answer

      Date: 07/11/2023

       
      Complaint: 20221652

      I am rejecting this response because: I am not accepting or rejecting....I responded to Groupon with a new account and routing number as they asked. However, after 7 days, I have still not received a refund. I received one follow up response from them on July 8 saying they are still working on this issue. I do not want to close this request with the BBB or Groupon until this refund has been deposited. 

      Sincerely,

      *************************

      Business Response

      Date: 07/15/2023

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: First and foremost, I want to extend my heartfelt apologies for the delay in processing your refund. Your understanding and patience throughout this process have been truly appreciated.

      I'm pleased to inform you that our specialty team has successfully processed the refund to the bank account details you provided. The refund has been initiated, and you should expect to see the amount credited to your account within **** working days, depending on your bank's processing time.

      Please rest assured that we have taken measures to ensure a smoother refund process in the future. Your feedback and cooperation have been invaluable to us, and we are continually working to improve our services based on customer experiences like yours.

      Once again, I apologize for any inconvenience this may have caused. We value your business and strive to provide exceptional customer service at all times.
       
      Thank you for your understanding, patience, and ***** throughout this entire process.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/18/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have refunded my money.

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Lifetime subscription of **************** 2021 from Groupon only to find out after purchasing that ********* no longer offers Office 2021. It is now ********* 365. The product key is useless. ********* says contact seller and request refund. Groupon will not refund. They keep telling me to try a different product code. It doesnt work.

      Business Response

      Date: 07/04/2023

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm very sorry for the trouble you had with this purchase.

      I reviewed your purchase details and see that in a previous contact, your concern was escalated to our team who contacted the merchant directly and confirmed that your code has already been redeemed successfully. If you're trying to use the same code again, it will not work. I'm unable to see any contacts where our team had requested that you use a different product code.

      From the provided screenshot, we noticed that you're on setup.office.com, which is not the redemption link we have provided with your purchase. The link provided on your order is *********************************************************. Additionally, your purchase is specifically towards ***************** 2021 Lifetime License for Windows", so you will not be able to use it on a mobile device, or a mac. It is exclusively for Windows.

      If you missed your activation email and are unsure on how to access your Office 2021, please contact ********* support.
       
      Thank you for your understanding.
       
      Regards,
       
      ******
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:06/21/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 Groupons on March 30th. One for $304 and one for $316.80 both with different cards. The Groupon for $316.80 was never used and returned all within policy. I was refunded the $316.80 but Groupon double charged me for the $304 transaction to both affirm cards. So now Im paying for 2 transactions of $304 when I should only be paying for one. I have contacted affirm and Groupon several times without any resolve. They each say to call one another bit issue is still unresolved. Poor customer service in both ends and will not use either in the future.

      Business Response

      Date: 07/04/2023

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry for the confusion. 

      I checked your account and I can see that you accidentally purchased two Groupons for the same deal and hence you are charged twice. I can see that one of the voucher is redeemed and the other is not. 

      Regarding the unredeemed Groupon, Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/07/2023

       
      Complaint: 20217366

      I am rejecting this response because: I do not want a credit.  I want a full refund as I have been paying affirm this whole time for a service I did not receive.  Not sure how groupon charged me twice for the same voucher.

      Sincerely,

      *****************************

      Business Response

      Date: 07/13/2023

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: My apologies for the trouble. I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used trade in credit to purchase a voucher about 2 weeks ago. Since then I have been unable to access my account as they state it does not exist. I have emailed costumer service many times and they continue to ask for my credit card information. Since I used trade in credit and not a credit, I do not see why they need to know this information as it does not pertain the the situation.

      Business Response

      Date: 07/04/2023

      Hello Kitty,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm very sorry for the trouble you had in this case.

      I reviewed your account details and see that it has been temporarily made unavailable to use as our system detected your recent purchase as potentially unauthorized. We understand that the order was made using the available Groupon credits in your account you received from a trade-in, but the details requested from our team were not to confirm the order's transaction details, but for verification.

      Since our system has detected this account to be potentially compromised, we've requested the information to verify you as the account owner before we're able to give you access.
       
      Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Daily Haute ******** Men's Classic Fit 2PC Fashion Suits Purchased on June 10, 2023Item # ********** Delivered: June 17, 2023 Amount paid to Groupon: $74.70 Business committed to provide ******** Men's Classic Fit 2PC (BLACK COLOR) SIZE 40RX34W.Dispute: We received 40Rx32W. Wrong pants size. Order#:********** ************** SMART_POST # ************ I have sent numerous emails and same response: anardhan J (Groupon)Jun 18, 2023, 12:11?AM GMT+5:30 Hi **********, This issue will be best handled by the third-party Marketplace merchant running the deal. We've sent them the information you provided to us, which you can review below. Your Order Issue : Wrong size: pants. Ordered 34W, received 32W.Jacket is correct. Do I return the entire suit or just the pants.Your Request : To Return Your Support ID: ********************** One of their customer support representatives will contact you via email within one working day from today. Regards, Groupon Customer Support Modify your subscription preferences here.Groupon ****** *** **************************************. Suite 400. ******* **, *****, ***.I have not heard anything back from merchant on how to return or refund. Tracking #********** If they cannot exchange, then full refund.

      Business Response

      Date: 07/04/2023

      Hello **********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you received an incorrect product with the wrong size.
       
      I checked all the previous correspondence and I can see that the goods team has sent you the return label for sending the product back to us. This return label was sent to you on 06/26/2023. I'm sorry if you have missed this email.
       
      For your convenience, I have attached the *** of your return label in my direct email to you. Ive provided more specific instructions in that email.
       
      If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 07/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

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