Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,867 total complaints in the last 3 years.
1,331 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********************** account under: ********************** I didnt order the ************** Groupon. Your website doesnt offer 2-factor security. **************** refuses to refund the Sunken Garden Groupons. I tried to refund everything else. I want everything on my account refunded back to the original payment method. Then I want it closed. Im tired of going in circles with a customer service department that only copy and pastes replies. I'm done with your company.$134.36 - Groupon balance $18.45 - ************************ $12? - ************** - Doesn't show amount ----------$164
Business Response
Date: 08/19/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I can see that you've used part of the Groupon Bucks refund to make new purchases. In this case, we are unable to refund back to the mode of payment that was used.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/24/2023

Complaint: 20430761

I am rejecting this response because Groupon is again lazy and refuses to put in the effort to trace the original payment method. Accounting can do that.

Sincerely,

***********************
Business Response
Date: 08/30/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with the refund to Groupon Bucks.

Regarding ************** Order # **********:

I checked and see that this Groupon is showing as redeemed on 08/20/2023. In this case, we are unable to cancel and refund this Groupon from our end.

Right now, you've a Groupon Bucks balance of: $62.36 only available after all the recent purchases.

You can check your recent purchase history to see that you used only Groupon Bucks and not your credit card. As we informed you earlier, we are unable to refund the partially used Groupon Bucks back to the original form of payment.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 09/01/2023

Complaint: 20430761

I am rejecting this response because:
You are correct that I recently marked the two $6 Groupons as redeemed. You wouldn't refund me for $12 that I didn't authorize, so I marked them redeemed and got them off of my account. I'm using up my Groupon bucks and closing my account. I've spent thousands with your company, but I won't spend another ***** if this is how you handle unauthorized purchases. It's a shame Groupon outsources their customer service to such a cheap company.

Sincerely,

***********************
Initial Complaint
Date:08/06/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I found the merchant you advertised and wanted to purchase the voucher. Prior to purchasing I called the company to make sure it included everything they stated on Groupon. The lady convinced me to purchase the rental through them instead of Groupon and not only will they match the offer but, I wouldnt be charged until the day of the rental. They said not to worry they would match the Groupon offer. I was a little taken back, because I found the merchant on Groupon and I always purchase through Groupon. They sent me an invoice matching the Groupon offer and I paid online using my credit card. I still dont understand why I couldnt have purchased the Groupon and had to bypass Groupon and pay them directly. Thank you,Perry ************ Groupon Customer Phone ************ Email: ********************* ************* on Groupon: **********************************************************************
Business Response
Date: 08/21/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/22/2023

Complaint: 20430579

I am rejecting this response because:
After submitting the complaint to the BBB the Groupon merchant isnt properly licensed by Miami-Dade County and is also not licensed properly by the *************. Groupon needs to be extra careful who Groupon advertises and works with its vendors. The company is illegal and is unethical.

Sincerely,

Perry ************
Business Response
Date: 08/28/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We have noted your complaint regarding this merchant and it will be reviewed internally.

Thank you for your understanding.

With care and kind regards,

Swagat
Manager
Groupon Customer Support
Customer Answer
Date: 08/29/2023

Complaint: 20430579

I am rejecting this response because: they have not reached out to me to help resolve the issue.

Sincerely,

Perry ************
Initial Complaint
Date:08/06/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, Thanks for looking into my case. Appreciate your help.I bought a ticket from Groupon with 0 cent discount. Even though the merchant is flexible on adjusting date or refund, Groupon keep insisting this 0 cent discount ticket is final sale and cannot be changed in any way.They are just fooling the consumer to get extra money. They put the final sale condition at the bottom of the description. There will no chance for any person to expect such no discount item is a final sale item. There will many consumers like me. I really wish we stop Groupon from doing that and avoid any other person got the same trouble as I did.From groupon, I bought a express ticket for universal studio with wrong date. When I shown up at the park and realize that the date is wrong, at first, they were happy to do the adjustment for me, until they find the ticket is from groupon. They tole me I have to contact groupon for adjustment.However, in spite of the flexibility from the merchant, groupon insisted that the ticket was final sale and can not offer any adjustment nor refund. After I came back from the vacation, I email Groupon for details on the again. They asked for written proof from the merchant that the ticket is unused and some other irrelevant suggestion. Finally, they go back to the same statement as before. It feels like a joke. Either they are just try to waste my time and patient and hope me to go away. Or they didn't realize that this item was "final sale" at first either.
Business Response
Date: 08/21/2023
Hello Yi,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble with this. I reviewed your case details and understand the details.

I see that your initial report was that you had purchased the tickets for the wrong date. Your tickets were for 7/29/2023 and you contacted us on 7/30/2023 when your tickets were already past the date.

As much as we'd like to help, there is nothing we can do in this case. The tickets were purchased for a specific date and cannot be used for any other day. We understand that the merchant if offering you accept your ticket for another day, but it will have to be done directly under their discretion.

Their contract with us is specifically that all tickets we sell for them are final sale, which is made clear in the Fine Print of the deal. We cannot breach this contract.

Your purchase was fulfilled with the initial selection you made and confirmed at checkout.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a discounted gym rate to ************ 9/22. Groupon advertised I could purchase another, so I did. The Merchant told me I could not have 2 and if I wanted to continue I had to pay for a membership. I did so. I then converted/transferred the amount of the 2nd purchase of $72 to Groupon Bucks to me used for something else/another seller/merchant. I found something I was interested in and I no longer had any value in my Groupon bucks account. Contacted **************** and was told to gift it to a friend. I escalated it and was told there was an expiration date and I missed it. Groupon left it at that. No offer to allow me to use the monies Ive already spent. I was unaware of an expiration date as the fine print states there isnt one. The original voucher expired and again the Merchant stated I could not use it. I want either my money fully refunded or back to use in Groupon bucks for what I want. Total amount spent $72.00
Business Response
Date: 08/21/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any confusion with this.

I see our team has already provided you with an exception and that you have completed the trade-in and used the credits towards a new purchase. Please note that if you initiate a trade-in, it is only valid for certain period of time, which is always included in the confirmation email you receive. The trade-in will not be extended or re-issued if you miss the provided period.

For your concern with the voucher's expiration and limit, the Fine Print of the offer does indicate "Promotional value expires 120 days after purchase" and "Limit 1 per person, may buy 1 additional as gift(s)".

Having the option to purchase additional vouchers does not indicate that you will be able to use the same offer with the merchant multiple times.

Please note that the general cancellation window is 3 days from purchase. Your purchase was made on 10/16/2022, expired 02/13/2023 and the cancellation request to our team was made on 08/01/2023.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday August 4th at 6:44 pm EST I purchas** the following groupon order # ****-146062-160258.******************************************************** I chose the first option (Haircut with Moisturizing Treatment, Blowout, and Paraffin Hand Dip) for a total of $62.10. I didn't have an account for ********************** and check** out through guest checkout. I mistakenly wrote my email as ************************ instead of ************************. I wrote an N instead of an M.The email address I mistakenly wrote does not exist. There is no groupon account for **************************************, nor is there an existing email whatsoeverfor that name. I tri** emailing it to be sure, and got the bounce back email (screenshot).I reach** out to groupon asking what ne**** to be done to have it refund**, or transferr** to the account ************************** I had now made to resolve this issue. They respond** by asking for a few details about the card it was purchas** with. I provid** all the information request**. (screenshot includ**). They respond** by saying I ne**** to delete the duplicate account and that they could not merge them. Once again, there are not two accounts- the gmail.CON address I typo-** for the guest check out doesn't exist as an email, or as an account for **********************. Therefore I can not delete a non-existent account. ********************** says that they will refund an order only up to the first three days of purchase. With that in mind, I have reach** out 11 times now to make sure this can be handl** within that time frame. Now I can't get a response from them whatsoever. I don't understand where the receipt and r**eemable groupon emails went, seeing as the email I wrote for them is not real.Am I correct understanding I just threw away $62.10? Even though the receipt and r**eemable voucher would have bounc** back when they were sent to a non-existent email address?Please do not hesitate to reach out to me as soon as possible over email or phone at **********.-***********************
Business Response
Date: 08/21/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: *** apologize for any trouble with this. I reviewed your case details and understand your concern.

Please note that email addresses are not restricted to any specific terms and there are a lot of domains like .com, .co.**, .br, .in, .*******, etc. So systems cannot be programmed to automatically reject any email directly provided by a customer.

Of course, when you register for an account on our website, we send a verification email. But if you're making a purchase as a guest, which is specifically offered for customers who do not want to register their details with us, there is no way for us to verify the validity of the email.

Regarding the refund request, I wasn't able to find any response from our team denying a refund due to a 3 day return policy, as this order was never charged for.

Our system had detected this as potentially unauthorized and had stopped the payment. Your card was not charged towards this order.

Our team initially requested the billing details to locate your purchase as it was not under the email address you provided. Later the account was updated with your correct email address so you can login and view the purchase details.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,On July 20th, 2023, I purchased a reservation for 9 at ***************************** (Order # **********). The reservation was for 1-hour long paddleboarding and we chose July 23rd at 1 pm to redeem the voucher. We drove an hour away to get to the reservation only to find out that the park entrance was closed for at least 2 hours. There was no other way to access the merchant and waiting for the park to reopen would mean missing our reservation. I first contacted Groupon on 7/24/23 about the issue. Groupon requested I send proof of the closure, so I responded with 2 images from 7/23/23, at 12:39 pm which shows the "park is at capacity", they barricaded the entrance so there was no possible way to get in (attached in this complaint). Then Groupon sent another message requesting a note from the merchant confirming the park closure (attached) and said "When we receive that forwarded email with the required information, we'll be able to issue a refund." I contacted ***************************** and they sent me an email confirming the park closure (attached). Groupon responded that they would escalate the issue internally and would respond back "shortly." I had submitted all of the information Groupon requested and on July 26th, it was communicated by their team that once the email was received from the business (confirming it was impossible to utilize the Groupon), I would be issued a refund. Now, this is being prolonged further by "escalating internally" even though their customer support team communicated that the email was the last step.We've now exchanged over 10 emails back and forth and they continue to drag this out. Their last email stated they contacted the merchant and there was no cancelation nor a reschedule. I did contact the merchant after we couldn't get in the park - we did not cancel because we drove there to use our vouchers! We are not rescheduling as we are due a refund under the circumstances that there was no way to use the vouchers!
Business Response
Date: 08/21/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any trouble with this. I reviewed the case details understand your concern.

I see you've indicated that you neither cancelled nor re-scheduled your tickets with the merchant. When the issue was escalated on our end per your request and our team contacted the merchant, they confirmed the same.

The screenshot of the email you've provided for the merchant reply only indicates that you couldn't get in at that time, but also that the merchant will be expecting you to return in the future. It looks like no specific request for a cancellation was made, so it is not noted by them.

If you're not looking to re-schedule, you will have to cancel it first before we're able to process a refund. Once you cancel your ticket with the merchant, forward that confirmation so we can take it from there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/23/2023

Complaint: 20428364

I am rejecting this response because, per your request, I now have a cancellation email from the business, which I will attach. Please issue my refund.

Sincerely,

*******************************
Business Response
Date: 08/28/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:08/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a pair of Groupons that I have been unable to use due to not being able to contact the merchant. I have detailed the problems to Groupon over 20 email correspondences with Groupon telling me different things each time. Below were my attempts to reach the merchant on their public ally posted phone number. - Call and Text on 7/14. The voicemail message said that texts would work with that number.- Text on 7/19.- Multiple calls on 7/26.- No respond to any contact.The experience with Groupon has been hands down the WORST customer service I have ever experienced. On the website I see many other consumers have had similar experiences.I just want the money I paid back, given Groupon sold me something that I have not been able to use.
Business Response
Date: 08/20/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to reach the merchant to schedule your reservation.

I checked and see that the number you tried reaching them is not the correct number that is on the voucher. Hence you are unable to reach them.

Right now, I can see that this Groupon is expired and expired Groupons are not eligible for refund.

Here is the refund policy's link for your reference: ****************************************************************

In general, it is not our policy to refund the Groupon that is expired. However, in your case, we have made an exception.

Given the circumstances that led to your request, I am happy to process a full refund in Groupon credits. Groupon credits are simple to use, and never expire for you to use towards any purchase on groupon.com. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.

If youd like me to go ahead and apply the credit, just let me know by replying to this email.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/22/2023

Complaint: 20428231

I am rejecting this response because:
I contacted Groupon well prior to the expiration of the deal. The customer support from ********************** has been awful! The number I was calling for the merchant was the published number on ****** for that merchant and I left messages on a voicemail that identified itself as the business voicemail box.

Sincerely,

*****************************
Business Response
Date: 08/25/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble.

I checked and see that this Groupon is now expired. In general, it is not our policy to refund the Groupon that is expired to original form of payment. However, in your case, we have made an exception due to the merchant issue you've mentioned.

In this case, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought GroupOn order#********** during my ******* trip, but the voucher not accepted by merchant, so I requested for refund, after 3 days I got a mail response mentioning they cant refund as it marked as redeemed though its not , after I sent the proof they agreed its not redeemed but now they refused due to its out 3 days cancellation period, the the delay was due to their slow and inability customer team member and they are showing that cause to refuse my refund, GroupOn took my money and closed the door. I have been using Groupon from last 8 years but GroupOn went downhill now, I will never use Groupon again.
Business Response
Date: 08/21/2023
Hello Mani,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any confusion with this. I reviewed your case details and understand your concern.

I assure you that we always take into account your initial contact when refunding any orders. Your order was purchased on 07/27/2023 and your initial contact for refund was on 08/01/2023. After the preliminary review of the voucher's redemption status, your request was denied 08/04/2023. Please note that the refund denial was not based on this response date of 08/04/2023, but your initial contact, which was 08/01/2023, that was already outside the 3 day cancellation window.

I see you have traded-in this voucher for a new purchase now.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I mistakenly purchased tickets twice on 7/28/23 with Groupon. It said you could cancel within the first 3 days after purchase. I immediately clicked cancel and saw that it noted the cancellation.I paid through Paypal and waited for a few days and saw no refund. I messaged them 2 times over the next few days asking if the refund was processed as it had not been deposited back to my account. They said it had been refunded. In the meantime I went on to purchase 2 tickets and thought it was being deducted from my debit card on file. After seeing the refund had not come back on my account I again messaged to find out what the issue was. At that point they said they had refunded me in "bucks" and that I requested them. No, I did not. They then said they could not refund the amount as the 2 new tickets had come off of the bucks balance. I said reverse them as they were never intended to come off of the "unknown of bucks" and refund my money. They absolutely refused to correct this problem or direct me to someone who could.This seems to me to be a very deceptive practice. I did NOT ask for "bucks" nor did I even know they existed. There was not mention of "bucks" when inquiring regarding my refund at any time.I would like my full refund and if that takes reversing the 2 tickets they charged to the "bucks" without my permission and repurchasing them at the vendor then do it.
Business Response
Date: 08/20/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that during self-service cancellation, your refund was processed to Groupon Bucks instead of the original form of payment.

I can see that your refunded Groupon Bucks was partially used for the new purchases and unfortunately, we don't have the option to refund the partially used Groupon Bucks back to PayPal.

The Groupon Bucks you have in your account will never expire and can be used for all the Groupon purchases.

Here is the refund policy's link for your reference: ***************************************************************************;

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 Groupons one on May 19,2023, and one on July 18,2023. Both are beauty services. Paid $115 total. I live in ****** and searching for local services, these Groupons came up on my search. One service in *********** and one in ********.I made the purchase and did not make my appointments right away. When I went to make my appointment, I realized the deals were for states beyond my ability to use. Living in ****** it is impossible for me to use these Groupons. I requested a refund and was denied due to the purchase being more than 3 days prior. My complaint is that these deals came up in my ******** ****** search. Their locations were not clearly visible when I made my purchase. The Groupons were numbers; Groupon Number: VS-ZKC1-Z19J-****-TG3W for Shellys Hair Studio in *********** $70.40 Groupon Number: VS-JJ66-6WN5-MG3B-HV2H for Honey Strands Salon $45.10 Groupon has refused to resolve the issue. I feel I have been cheated out of my hard earned money. They have refused to take accountability for these out of area Groupons to come up on my ******** ****** search for beauty services. I believe I deserve a refund and that the mistaken purchase is the fault of Groupon.
Business Response
Date: 08/21/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support

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