Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,867 total complaints in the last 3 years.
1,331 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/19/23 I purchased a Groupon for $60.72 at Discount Auto Tire in **************, **, for AC service ($119.95).I was overcharged an adfitional $21.09 at the business that the office manager claimed was for tax and hazardous waste disposal (which are both included in the Groupon - see Invoice attachment.I have been communicating with Groupon customer service (off shore) since July 25th to no avail - being passed from one foreign rep to another - with nothing but boilerplate responses thanking me for my comments, etc., but no solution.I informed Groupon that I personally witnessed 3 other Groupon customers getting overcharged while I was wait for my car to be serviced.Being a retired automotive professional in ******************* for 30 years, I am not unfamiliar with overcharging fraud of this type - but it's usually not so brazen.I have patiently tried to get some resolution to my problem but it's the same old stall and delay.I noticed Groupon seems to have a dedicated rep to handle BBB complaints so I am hoping you can help **** will attach proof of my $60.72 original payment to Groupon and the additional $21.09 overcharge by Discount Auto.
Business Response
Date: 08/14/2023
Hello Ej,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

To make up for the trouble, I've issued a partial refund of $21.09 back to the same PayPal account that you used to make the purchase. You will receive an email from PayPal confirming the refund and if you log in to your account, you will be able to see the refund as well.

Also, the previously issued Groupon Bucks are also there in the account, which you can use for future purchases.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Initial Complaint
Date:08/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased 5 tickets for a dinner cruise for a company called "City Experiences" in *************. I used Groupon.Com to transact the tickets for me for a discounted price on July 31, 2023. The PayPal I had on file was not the Credit Card number I was intending to purchase the tickets with and immediately contact customer support. ********************** does not provide a DIRECT NUMBER for customer support and was forced to use the chat feature the Groupon website utilizes. The support chat stated that "We have contacted the Merchant (City Experiences) and confirmed they are redeeming groupons." I went to City Experiences to confirm they give refunds and their policy states " 100% within 2 hours of your departure time with **************** or have the ability to move your ticket to another date, based on availability and fare price difference, for no additional change fee." so after getting confirmations from both Groupon and City Experiences. I went ahead and purchased another set of tickets using the intended Payment Method to insure I am booked for Aug 1st, 2023.I attended the event on Aug 1st 2023 and was told by the host I had 2 set of tickets and only 1 was redeemed and to go back to Groupon to for a refund of the unused tickets since I requested a cancellation a day before their 2 hours before departure policy.I followed up on my refund from Groupon via chat and email with approx 5 different customer support representatives and took a span of hours to get a response. I was in shock when they told me their is no refund policy after telling me there was. I have contacted them a day in advance before the event. Groupons customer support lied to me up front and took practically 36 hours to get a response. I simply just asked to refund the unused tickets I have requested a day in advance because I have purchased 2 sets of tickets. Basically this is morally wrong to charge a loyal customer twice and them knowing I never used the first set of tickets. Unacceptable!
Business Response
Date: 08/14/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for City Cruises. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/20/2023

Complaint: 20415874

I am rejecting this response because: I have offered to withdraw my complaint with my financial institution but they haven't assured me they will resolve this issue. Groupon spends more time sending me numerous apology emails rather than execute a refund.

Sincerely,

***********************
Business Response
Date: 08/25/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble. Please see the direct email that I've sent from Groupon and please respond back to me in the same email.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can't use Groupon that I purchased because of my health issues. Contacted them many times and no response yet. The company more looks like a fraud. No customer phone number. Please advise.
Business Response
Date: 08/14/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

For, ********************************, I can confirm that your order was refunded to Groupon Bucks on 08/11/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two Groupons for Adinas Beauty Bar for an Ultherapy session as advertised on your website. I scheduled an appointment online per the directions. My appointment was for 5pm. I received a text day of appointment requesting I reschedule. I changed my schedule around and went at 1pm instead, to accommodate *****. When I got there ***** the Owner told me she does NOT have Ultherapy. She has radio frequency machines. She told me she advertised Ultherapy because it was the only option Groupon gave her. She said Ultherapy costs $5-$6k. She intentionally created a false advertisement, essentially a bait and switch. I am requesting a refund of my money. Groupon VS- 96BS-W2VR-ML32-RH2N. I would have never purchased the Groupon for radio frequency service. I asked Groupon several times to no avail.
Business Response
Date: 08/14/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble.

For the secondary non-used Groupon, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 08/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************************
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purched June 30th 2023 Order # ******** ************************* Health $169.00 Order # ********** Silver Ducts $23.00 TOTAL REFUND FROM GROUPON = $192.00 I Keep replying to your email and NOT getting resolution. I'll settle for GROUPON BUCKs at this point. I Keep sending replies to the GROUPON customer service website getting no resolution. I'll settle for GROUPON BUCKs at this point. Iv attached the email from Estar Medusa stating that they failed to provide the requested service.Ive proved proof that Silver Dust is nologer in business and affiliated with GROUPON.
Business Response
Date: 08/14/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

For, "Silver Ducts" - I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am on vacation in ******* and I purchased a Groupon for the ******************** boat tour for 4 people. As soon as I purchased it I went to the companys website to book the tour and it was sold out until after we leave to go home. I immediately contacted Groupon to ask for a refund (which was about 10 mins after my initial purchase) and they are refusing to refund me the money. Very bad business! I would like a refund for the $104.
Business Response
Date: 08/14/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *********************************** - *******. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:08/02/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The merchant help center is down and website misleading. They have breeched the contract that allows them to discount my goods/services and have not allowed contact via email or phone.
Business Response
Date: 08/16/2023
Hello Ebony,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to contact the merchant support team.

You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I'm sorry for any confusion!

Can you please try reaching the Merchant Support team from the [Contact Us](*************************************************************************) page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tickets through Groupon for 8/9 and received tickets for 8/8. I have asked for my order to be cancelled and refunded multiple times. Each time Groupon tells me all sales are final even though they did not provide the goods that I ordered.
Business Response
Date: 08/16/2023
Hello Kat,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the date mismatch in your ticket.

As we all informed you earlier, the deal fine print has the restriction,"ALL SALES FINAL".

In general, it is not our policy to refund the Groupon that is marked as Final sale. However, in your case, we have made an exception due to the date mismatch.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/31/23 I purchased a ****** deal through a guest checkout. Immediately after placing the purchase, I noticed there was a typo on the email. I contacted customer service to see if the issue could be corrected and the representative asked if i wanted to cancel the order. I responded and agreed, that i wanted to cancel the order. Hours later i received a response and was told the groupon had been ************ no longer be canceled. The email with the typo is an invalid email which did not make any sense on how it could have been redeemed. The order number for the purchase is: 1000-146029-674133 And the email with the typo was ********************* It is unacceptable on groupon customer service to take hours to respond and acknowledge there are delays with no proper recourse for the issue.
Business Response
Date: 08/16/2023
Hello Jeylin,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the incorrect email address you provided at check-out.

No worries, with this Membership ID, you can visit the local ****** customer store for getting your physical card as membership starts as soon as it is bought.

Regarding your Your $45 ************** Shop Card and Your $40 ******.com promo code and ****** Travel promo code for a $100 ************** Shop Card:

I request you to contact the ****** customer service. Since the Shop Card and coupons are provided by ******, youll need to contact them directly to inquire about these incentives.

You can contact [****** Customer Service] (***************************************************************) directly to resolve any issues with your membership.

Ive provided your membership information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:08/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two Peachy Airport Parking on July 24th for two cars being parked on the 24th. The cost was $107.85. When I returned on July 28th to redeem the 4 days parking coupons, I was told by Peachy Parking that a manager was needed to approve the redemption of the coupons. Because a manager was not available I had to pay for the parking direct to Peachy Parking. I contacted Groupon and inform them of the issue and was told to give the parking pass as a gift to someone. They also give me instruction on how to give the coupons as a gift. They refuse to provide me with a refund.Groupon number VS-RRL6-LPNL-YGYK-7T9X Groupon4day-IND8980060 Groupon number VS-GM71-3Y1N-PM3L-YCKL Groupon4day-IND8986863
Business Response
Date: 08/16/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned due to issue at the venue.

I checked and see that the deal fine print has the info, "Groupon Reservations are not amendable, refundable or cancelable once booked".

May I know have you followed the redemption steps online and made the reservation for your parking?

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/18/2023

Complaint: 20409699

I am rejecting this response because:

Sincerely,

*************************

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