Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,709 total complaints in the last 3 years.
1,300 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon as advertised Hot Wheels Monster Trucks Live - Glow Party on September 23 at 12:30 PM ************************************************************** delivered to me via Groupon voucher Sun, Sep 24, 2023 at 02:30 PM, T24 - 1 ticket to Hot Wheels Monster Trucks LiveNo glow party access, entirely different day and time. Also they are marked up from the face value even after fees from the venue.
Business Response
Date: 09/24/2023
Hello Alyss,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: We reviewed the account under the email address provided but were unable to find the order in question. It looks like you've purchased this order under a different account.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

With care and kind regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon from Groupon. The Groupon I purchased clearly states that it is good for two vouchers for restaurants.com plus e movie tickets I have pictures showing that it says you will receive 2 movie tickets and 2 restaurants vouchers Upon redemption of my Groupon I only received one movie ticket and one restaurant voucher per groupon (I actually purchased two of these so in reality I am owed four of each) I have pictures supporting my claims groupon has Been contacted more than ****************************************************************************** saying one agent finally helping me for her to say let me fix this for you and then she never returned to the chat like it was a funny game truly toying with my emotions the amount of people who were rip-off by this are out of this world groupon refuses to fix it and plays word games saying anything from maybe Im redeemed it wrong all the way to completely denying that its suppose to have two codes I would love to send pictures of how they have played games in these chats and have acted stupid like they dont understand I have photos of the Groupons and what the offer was suppose to be groupon is being absurd playing word games when they simply could have refunded me this truly is their mess up and they are stealing from people over and over from overseas and just laughing about it this is unbelievable and had to stop
Business Response
Date: 09/18/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I'm afraid since this is a Final sale purchase, a refund is not possible. But you reach out to Restaurant.com at ************************ or call ************** to make use of the secondary purchase.

Thank you for your understanding.

Regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased two Groupons for a party bus tour. Followed the instructions on the groupon. We showed up at the designated pick spot (all 11 of us for a proposal). They didn't show up, claimed there were no tours that day even though we used their system to book. I did what I was supposed to do, followed the instructions to a tee and they didn't show up. Now neither the tour operator nor Groupon will refund my money. And they are doing the same thing to the rest of our group. Groupon wants to refund my Groupon dollars but I don't want that. I won't be doing business with them anymore, I'd like my money back.
Business Response
Date: 09/21/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and see that this was previously escalated from our end and we had received an update from the merchant confirming that this was not a case of then not showing up for the tour, but you had not made proper reservations for the entire party.

You had only made few reservations in advance, and the rest of the party made their bookings just 30 minutes before the tour, so they could not accommodate all of you in the same tour. If you're visiting as a single party, all the bookings have to be made together, or the staff has be to informed of this in advance so they can arrange your trip accordingly. Getting in touch with them 30 minutes before the tour is not sufficient time for them to re-arrange the other passengers.

They have also informed you that though the tickets were non-refundable, as a courtesy, they could upgrade your tickets to another tour we had scheduled that evening.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/22/2023

Complaint: 20556331

I am rejecting this response because: I'm not sure what they are talking about. I didn't make reservations for a whole party, I made a reservation for two people. I made my reservation hours before the excursion (I'm attaching the email confirmation i received from them after following all of the instructions). They did not show up (and I can get a statement from the rest of our group stating that the tour DID NOT SHOW UP). I actually have a picture of the proposal, that was supposed to happen on this tour, happening at the hotel. Also, please provide proof of this:
"They have also informed you that though the tickets were non-refundable, as a courtesy, they could upgrade your tickets to another tour we had scheduled that evening"
I have 0 correspondence from them except them telling me to get a refund from Groupon (which I'm trying to do). We certainly would have taken that option so the marriage proposal could have happened where it was supposed to happen. They've ruined that experience for us.
Sincerely,

*************************
Business Response
Date: 10/01/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/05/2023

Complaint: 20556331

I am rejecting this response because: Please provide the proof that this business has contacted me. I've had 0 communications from this company, I followed all the correct procedures and this company didn't show up for the tour. I'm not sure what other proof you need. You originally offered my Groupon bucks which I turned down. I won't be using Groupon anymore (after this experience) so they are useless to me

Sincerely,

*************************
Initial Complaint
Date:09/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 7, 2023, I was looking to purchase 2 Go-City ******** Explorer Ten-Attraction Passes for a total of $359.10. After checking out, the transaction showed as Pending under My Groupons and I was not able to access the passes. For the next ***** minutes, the transaction continued to show as Pending and I did not receive any confirmation of the purchase via email. I tried to refresh/log into my Groupon account using both the Groupon app and website and after several attempts, I noticed that the passes now showed as "Expired and Promotion ended on Dec 31, ****. I even took screenshots of this for documentation. I tried to contact Groupon but found no phone number listed for the company or any other way to quickly reach an agent to resolve the issue so I placed another order for 2 Go-City New York Explorer Ten-Attraction Passes for a total of $359.10, genuinely believing that there was a glitch in the system and that my first order did not go through. After checking out the second order, I received the same message of Expired and Promotion ended on Dec 31, ****. At this time, I figured that the deal was invalid and gave up on trying to purchase. However, about ***** minutes later, I received confirmations for both orders and the passes finally showed as available. I immediately sent an email to Groupon regarding the situation but never got a response. We ended up only redeeming one order (two passes) and never touched the other. After a few days, I reached out to Groupon again and was finally able to chat with an agent on 07/17/23. I explained what happened, sent screenshots of the error messages, and asked for a refund for the second order. The Groupon agent denied my refund request, stating that they have a no-refund/final sale policy.There was clearly an error on the Groupon's side that falsely led me to believe that my first order was not confirmed/valid and hence a duplicate order was placed. Yet, Groupon still refused to give me a refund.
Business Response
Date: 09/22/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and unfortunately we're unable to refund this order as it is Final Sale.

Please note that it may take upto 2 hours for an order to be processed and confirmed. Whenever you decide to make a new order, it is required that you cancel any previous pending transactions which you're looking to replace. Repurchasing the same offer within ***** min of a previous pending order is not advised.

You also have the option to reach out to our support team at anytime to discuss any errors with your order.

If you received an email confirming that the initial transaction could not be completed and is cancelled in your account, you could then proceed with a new transaction. If you received that email, do forward that and we will review it for you.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/30/2023

Complaint: 20556142

I am rejecting this response because:
In the fine print, there is no mention of order processing time taking up to 2 hours to complete. However it does indicate that vouchers are non-refundable after activated. We have not activated the vouchers so I do not understand why they cant be refunded.

Furthermore, the first order (and the second order) said Expired and Promotion Ended December 31, **** right after check out as shown in the screenshots in the initial complaint so we could not cancel.
Sincerely,

*****************************
Business Response
Date: 10/06/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks a lot for getting back to us and my apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed those two Groupons from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:09/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had attempted to purchase a 2 night stay in **********, ** through groupon at the * Quinta Inn and Suites. When groupon attempted to process my payment through their website it declined they payment twice stating fraud. At that point I went directly through *a Quinta and reserved my room through the merchant directly. The next day At around 3 I realized my card had been frozen because of the issue with groupon. Once I resolved the issue with my card I though groupon processed the previous transaction that was declined twice without my knowledge or my authorization. I did not find out about this until 3 days later when the charges were posted. I have tried to resolve the issue with groupon but they keep citing a cancellation policy and refuse to address the issue that they took funds from me after declining my transaction and without my knowledge or authorization. I even provided information from the merchant they asked for which I will attach here. Any help you can provide in this matter is greatly appreciated.Order # **********
Business Response
Date: 09/21/2023
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wanted. We do send an email explaining the card decline and that that we'll continue attempting to process your order. If you're no longer looking for an order to process, it must be cancelled while still pending.

In this case, we were ultimately able to process your reservation. Unfortunately we're unable to offer any cancellations in this case as all the required details regarding the re-attempt for payment was provided in advance.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 09/26/2023

Complaint: 20555820

I am rejecting this response because: I never received an email stating they would continue to run my card nor did I receive any indication that they had went through with the order hence why I went directly through the merchant instead of Groupon.

Sincerely,

***********************************
Business Response
Date: 10/06/2023
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Thank you for your understanding.

With care and kind regards,

Swagat
Manager
Groupon Customer Support
Customer Answer
Date: 10/14/2023

Complaint: 20555820

I am rejecting this response because: I have have not received a full refund. The funds were taken from me without any sort of notification and it was not posted to my account till past the window to cancel the order.

Sincerely,

***********************************
Initial Complaint
Date:09/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon to get a discount on prescription phentermine August 27th. The fine print states a refund will be provided if the doctor deems the customer ineligible for the prescription drug. The problem is that it takes 5 days to make a determination and Groupon only does refunds up to 3 days after purchase. When I contacted Groupon on September 3rd, they did not want to give me a refund we went back and forth. On September 5th Groupon support even asked to contact the doctor on my behalf to try and get me the deal. The doctor already deemed me ineligible because I am over 50 thus it was not safe to give me a prescription of phentermine. I saw other customers leaving comments saying the same thing happened to them. Groupon should not be offering deals on prescription phentermine, then refusing refunds when a customer is not suitable to take the prescription medicine. They should remove this deal for purchase.
Business Response
Date: 09/21/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 09/05/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:09/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $166.40 for two vouchers for massage services at a salon an hour from my home. I have uploaded the vouchers that have a telephone number- which is a cellphone. It also has instructions to call or text to make an appointment for the massage. There is no voicemail to leave a message, and the texts are not returned. I have looked online for an additional telephone number for the Spa, but they only have an address. I have tried calling for weeks and sent multiple texts, but I can't get a response. I submitted three emails and tried online chat with Groupon. I finally started getting emails, and all they will do is give me Groupon bucks because it's too late for a refund. I have asked for a supervisor to explain that this is not a situation in which I changed my mind. The vendor appears to be no longer in business and won't return messages or set up an email. Groupon did not properly vet this business and won't return my money. On the Groupon website, it appears that they are no longer allowing the vendor to sell vouchers. I don't want Groupon bucks. I want my money back because they sold me a voucher to a business that is no longer in business so I CAN'T redeem the vouchers.
Business Response
Date: 09/18/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order that was i was not able to redeem at the location since they told me that they DO NOT do groupons and i had to pay outright cash. I then asked move my groupon to my Groupon Bucks which was there. Suddenly it wasn't any longer. Spoke with customer service who has since failed on numerous return my cash. ******************************** Customer Support Helped in NO way at all. Deepak HR Groupon Customer Support has since done nothing.
Business Response
Date: 09/18/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've sent you a direct email from Groupon, please take a moment to review the email and respond back to me.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon July 21st, and had it redeemed for credits shortly after it was apparent I would not use it. I asked for a refund, but Groupon would not Honour this refund. Their customer support was rude so I used the credits to purchase another as a gift for someone and deleted my account. The business decided they would not honor the Groupon gift, so I and my gift recipient contacted Groupon once again. I asked for either a refund or credits to be issued in the voucher amount to my gift recipient- $66.75. Groupon **************** replied saying they could not find the order, and that this case would be handed off to feedback specialists(closed).
Business Response
Date: 09/18/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the mix-up. We understand that you have reached out to us regarding a refund for a purchase made with your Groupon account. We appreciate your inquiry, and we want to provide you with all the necessary information.

When you requested the deletion of your Groupon account through our privacy portal [************************************************************************************************], we provided clear information about the implications of this action. In the account deletion process, we stated, "Please note that if you request to delete all of your ************** we will not be able to process any customer service requests (also those currently open) related to your account, including returns and voucher servicing." Additionally, we asked you to acknowledge your understanding by checking a box that stated, "I understand any active coupons, vouchers, refunds, or warranties cannot be recovered once the account has been deleted."

As your account has been successfully deleted in accordance with your request, we no longer have access to the account information, including the transaction history and details required to process a refund. Unfortunately, due to this limitation, we are unable to investigate or fulfill your refund request.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/19/2023

Complaint: 20553991

I am rejecting this response because: Groupon is not cooperating. They are hiding behind a policy that is criminal. They will not honour a refund for a purchase that I made because I closed my account after I gifted a voucher that ended up being unredeemable. The business will not honor my gifted voucher and Groupon will not issue a refund.

Sincerely,

*********************
Customer Answer
Date: 09/22/2023

Complaint: 20553991

I am rejecting this response because:
I absolutely reject this response. Groupon is hiding behind a "policy" that is criminal. I could not get a refund before I closed my account, (for the 1st voucher I bought), so I had it turned into credits and purchased another voucher. I gifted that voucher and I deactivated my account over the matter. The voucher ended up being unredeemable, and now Groupon is stating they cannot investigate this, even though I have provided the receipts and transaction data. They must keep transaction records in case of an audit. They are lieing, and this is theft.
I want my refund of $66.75 CAD.
Sincerely,

*********************
Business Response
Date: 09/23/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks for getting back to us.

As I told you earlier, when you requested the deletion of your Groupon account through our privacy portal [************************************************************************************************], we provided clear information about the implications of this action. In the account deletion process, we stated, "Please note that if you request to delete all of your ************** we will not be able to process any customer service requests (also those currently open) related to your account, including returns and voucher servicing." Additionally, we asked you to acknowledge your understanding by checking a box that stated, "I understand any active coupons, vouchers, refunds, or warranties cannot be recovered once the account has been deleted."

I'm afraid, we are unable to look into a refund request of a deleted account.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 09/25/2023

Complaint: 20553991

I am rejecting this response because: There is no effort on Groupon ***** part.

Sincerely,

*********************
Initial Complaint
Date:09/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
You can purchase this deal 1 more time. On your site Can use item purchased. I want an exchange's use item purchased if not a refund.
Business Response
Date: 09/18/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I will reach out to the merchant on this and write back to you in the direct email from Groupon.

Thank you for your understanding and patience.

Regards,

Swagat B
Manager
Groupon Customer Support

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Business Response

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Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

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