Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,821 total complaints in the last 3 years.
1,292 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/09/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm writting today about the issues with a recent Groupon purchase. I had issues before the purchase, during the purchase and now after the purchase. Originally there was a sitewide sale for 20% off, for whatever reason, the site would not allow me to enter the code. When I reached out to support, they provided me with a 40% code due to the issues. When I tried to use that code the next day, the site rejected it because the merchant put the item on sale. Rather than argue, I just purchased the deal despite it being far worse than the 40% off the regular price. Fine print states that merchant may charge and extra free for luxury vehicles, although they don't say what vehicles and what the fee is. That fee negated more than the discount! Also, they also advised certain items were excluded making the total cost $80 more than advertised. That exclusion was not in the fine print. I want Groupon to apply the 40% discount to my purchase as well as cover the additional $40 fee the merchant advised they were applying. Someone also forgot to charge tax despite the checkout advising my purchase was complete. I won't argue that because taxes are taxes, but Groupon needs to make sure FINE PRINT IS ******* CLEAR. Targeting customers with Luxury cars is a tacky way to build your business. What next a fee based on my Zip Code.
Business Response
Date: 09/23/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm really sorry for the inconvenience this has caused.

Unfortunately, we're unable to refund the amount for the unused promo code. To make up for your experience I've gone ahead and added 15 Groupon Bucks to your account. This credit may be used for future purchases within Groupon and will expire in 180 days.

According to the additional charge made by the merchant, we're unable to refund this. Any fee paid directly to the merchant has to be refunded by them. In this situation, please contact the merchant directly regarding additional fees.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 09/23/2022

Complaint: 18006416

I am rejecting this response because: *** limited time discount does not come close to compensating the loss for not being able to apply the code I intended to use. Groupon also has done nothing to curb the predatory practices their partners impose. Any additional charges not represented by the fine print should be covered. You are locked into the deal once you buy, so when the seller baits and switches, you can't recover. I'll make sure my review reflect this

Sincerely,

***********************
Business Response
Date: 09/28/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I understand that this isn't your preferred resolution. However, we've provided all of the resolutions available under the current circumstances, and while I'm happy to answer any questions you may have regarding other purchases, I'm not able to issue more money for the promo code.

As we said earlier we are not able to refund money paid directly to the merchant. Please remember that the fine print says: Larger vehicles such as SUV's, trucks, wagons, and vans and some luxury and specialty cars may have an additional charge. Additional fees may apply for cars made prior to year ****. Call ahead for quote.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 09/28/2022

Complaint: 18006416

I am rejecting this response because: I made clear to Groupon more than once that the seller is charging additional fee's not in the fineprint or on their website and since my contract or deal is with Groupon, I expect them to compensate me.

I have already escalated this issue, so I suggest Groupon get in front of the matter before fraud charges are assessed. CL 9/28/2022

Sincerely,

***********************
Initial Complaint
Date:09/09/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon purchased 8/20/2022 with my ******************* account. I opted to PREPAY for the hotel stay groupon. The full groupon cleared my husband's account on 8/22/2022. On 9/3/2022 we were told at hotel checkin that the electronic payment received by the hotel, from groupon, did not clear. The hotel would not give us our room unless we A) we're able to fix the groupn non payment issue, or B) Pay for the 2 night stay with our own card. I immediately started a chat with groupon since THERE IS NO PHONE NUMBER for customer help. After 4 chat attempts (limited wifi at ******************* in Utah), I was eventually told by the customer service **** *************** that he could not fix the ********** was being forwarded to the getaways specialist team. Tuesday 9/6 morning I received an email from the getaways specialist team stating;Sep 7, 2022, 12:55 AM GMT+5:30 Greetings, ***** Thank you so much for your patience!Upon contacting the ******************************** weve been informed that you were able to make it to the reservation, and were glad you took advantage of this great deal.Please let us know if there is something extra youd like to know.Regards,********************* Resolutions Team | GROUPON ______I replied, explained, received another automated response, replied & explained again & no response since 9/7 from Groupon. I did a customer chat on 9/9 & was first offered "I can issue a $108.15 refund in Groupon Bucks to your Groupon account. Theyre available immediately and can be applied to future purchases until they run out. Will that work for you?" I replied no, and was then offered "I understand and know how frustrating this can be. Once again, I apologize for this situation. However, the best I can offer in this case would be a $216.30 Groupon Bucks refund. Would you accept them?" I said no. When I asked for an email, I was told "They will reach out to you. I'm not allowed to give you their email address." When I asked for a phone number, I was told no.
Business Response
Date: 09/23/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/09/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a groupon for spa, but I call the company they had no openings, so within 24 hours i cancel my order Groupon refuses to give me back my money they gave me bucks I want my money Unethical Business Practices is what we have they stated if you cancel your order within 3 business days you will get your money but instead they are so broke they gave me bucks
Business Response
Date: 09/22/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a club crawl for Thurs-Sunday. I arrived in ***** Sat night around 10:30 pm. I texted the number on the Groupon Sat about 12 noon, and there was no answer from the merchant. I then texted the merchant Sun as well as called because I wanted to use the coupon for that day. Again, no response from the merchant. I called Groupon and informed them that I had contacted the merchant a few times already and there was no response. I also stated I wanted to use the coupon that night because I was leaving town in a few days. The lady on the chat informed me they would contact the merchant and follow up with me. The merchant hours later contacted me and told me they were over booked and Groupon had to refund me. I then reached out to Groupon via chat again and they later stated it was nothing they could do because it was a "final sale" I then requested that a supervisor reach out to me. The supervisor sends me an email later stating it's nothing they can do! This is unacceptable!! So they can just take my money and say they can't serve me because they're booked but ***** is responsible for giving me a refund!!! I'm very disappointed in Groupon and I want my money back.
Business Response
Date: 09/22/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However I am able to offer a one time exception in this case.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 27 or 28, 2022, I mistakenly ordered an item on Groupon.com. I immediately tried to cancel the order. Groupon.com took off the Cancel Order option on their website. On Sunday, August 28, 2022, I initiated a conversation with a representative online. She said I would have to talk to a ************************* person. On Monday, August 28, 2022, I received an email indicating the order shipped. I asked for a tracking number. I tracked the shipment. It was not available to track. On Wednesday I tried tracking the package again. The tracking information indicated the package was processing, it didn't ship. I tried again to tell Groupon.com the package didn't ship and cancel the order. AGAIN, I was told the package shipped. I told them it didn't ship, the tracking number indicates the package is in processing. For an entire week Groupon.com told me the package shipped, they lied. All I want was my order canceled and my funds refunded. Taking the Cancel Order off their website makes it impossible to cancel an order, therefore, for Groupon.com to lie for days until the order ships. Not only will I NEVER order from Groupon.com again but I want my $14.99 back.If you need further information please email or call me at the email/number provided. ALSO, Groupon.com needs to put Cancel Order back on their website.Thank you,***********************
Business Response
Date: 09/21/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Since this item is sold by a third-party merchant, they'll take care of ensuring the fulfillment, delivery, and quality of the item. If you have any questions or concerns about your order, it's best to reach out to them directly. To do so:

1. Head to www.groupon.com/support and sign in to your account.
2. Select your order.
3. Under your order details, use the search bar to search for your issue.
4. Of the help articles that appear, select the one that best matches your issue.
5. Beneath the article, select the link that says "Still need help?"
6. You'll then be presented with the option to email the merchant. Select that option and fill out the form onscreen.
7. Submit the email and the merchant will follow up with you within 72 hours.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1000-143234-339120 1000-143267-094987 1000-143431-439959 1000-143448-325925 1000-143461-319193 I wasn't able to use this Groupon and I contacted Groupon cs when they said they;;ll issue a refund no refund have been issued, I would like refund back to original payment method
Business Response
Date: 09/22/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GROUPON IS A SCAM.I purchased three Groupons for a gym class and was told my the merchant that I could not use them anymore and to contact Groupon. I spoke to 5 people on the chat and they were unhelpful. They told me they needed to "investigate this further and speak to the merchant" when the merchant also tried to contact Groupon via email AND chat. Groupon is UNCONTACTABLE. After the numerous times I tried to use the chat and try to call (DOES NOT WORK), leave an email (NO RESPONSE), I have given up. I have emails that say "Hi!We are so sorry that we haven't had a chance to get to your email yet! We're working as quickly as we can to respond to everyone, and we promise a real person will get back to you soon. We really appreciate your patience and apologize again for the delay. If you have any additional information to include in your request, please reply directly to this email.Regards,The Groupon Customer Support Robot"and NO reply. When I reached out again, after about 10 times, I finally got a response from ******* the manager. This response says that one of them is expired and I Cannot be refunded for it. Well, obviously?! Have you considered how long you've left your customers and merchants with silence?? I do not blame the merchant. It's on Groupon. I will no longer use this. Horrible experience. They do not care about their customers at all. I now want all of my $692.10 I have left in my Groupon Bucks back in addition to a full refund of those 3 Groupons. One was $139 and two were $111.20. The total I need back is $1053.50. I will attach proof that the merchant has been trying to explain that I did not use my groupons and should be refunded for them.
Business Response
Date: 09/22/2022
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that your order was refunded to Groupon Bucks on 09/08/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a one night stay at ****************************************************************** on Groupon on July 7th 2022. The transaction number was 1000-142732-173150.When we got there, the hotel was in terrible condition. The smell was horrid. The whole purpose of our stay was to go swimming. The pool was broken and had been for quite some time. They were still advertising a nice pool on Groupon. The whole thing was a scam. We did NOT check in. The staff there said that they couldn't refund the money and that I'd have to contact Groupon. I did contact Groupon's costumer service many times, but the issue was never resolved. Either the person never answered or they told me that someone would contact me in several days via email, but no one ever did.I'm simply looking for a full refund. The full amount was $100.82.
Business Response
Date: 09/22/2022
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, I'm so sorry your experience with this Groupon Getaways deal didn't go well. Your feedback is always appreciatedit's used to evaluate our services and partnerships to help ensure that your next Groupon experience is more enjoyable.

To help make things right, I've issued $40.00 in Groupon Bucks to your Groupon account. Theyre available immediately and can be applied to future purchases until they run out. You can see your Bucks balance in the corner of your My Groupons page.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 09/22/2022

Complaint: 17932718

I am rejecting this response because: I cannot afford to loose the money I spent on something I did not get. It is imperative that I receive a full refund. I spend $100 and as I did not get what I paid for; I need the full amount refunded. Offering $40 "Groupon Dollars" does nothing to make the situation right.

Sincerely,

***************************
Customer Answer
Date: 09/23/2022

Complaint: 17932718

I am rejecting this response because: Offering 40% of the money lost in " Groupon Dollars" does nothing to right the situation which was wronged by Groupon. This does not make the wrong whole or right. This is still highly unethical.

Sincerely,

***************************
Business Response
Date: 09/27/2022
Hi *****,

I understand that you are not satisfied with the previous responses you have received in previous contacts, but we have made every effort to assist you and provide you with the best solution available in this situation. However, I am unable to assist you further with your specific request and we consider this matter resolved.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 09/27/2022

Complaint: 17932718

I am rejecting this response because: Groupon 100% has the power and means to refund the amount I paid for product I did not receive. This in no way shape or form was done.

Sincerely,

***************************
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a hotel stay through Groupon. When I got to the hotel they could not find my reservation and had no room to accommodate me. They sent me to a different hotel, which was not satisfactory and not what we had paid for or expected. I reached out to Groupon the very first night I was there. They told me to check out of the hotel before they could do anything. So I checked out and booked new accommodations in a different hotel. After that Groupon could not tell me if they would refund me or what the next course of action was. I started multiple conversations on their live chat witch customer service representatives. None of them could provide me with any answers. Finally they said my case would be escalated. I received an email confirming this but then received a follow up email that just said to start the live chat again. I did this and was told it should be resolved in a week. This was two weeks ago. *** sent emails started chats and have searched and searched for someone to talk to over the phone. I am extremely dissatisfied with Groupons customer service. We did not receive the product we purchased through no fault of our own.
Business Response
Date: 09/21/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 09/07/2022.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:09/06/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4-19-2022 I purchased a duct cleaning coupon from Groupon through my credit card which I have a copy of my bank statement. On 08-26-22 I went to Groupons site to redeem my coupon and their website said: I had no coupons, I've never had any coupons and I have no expired coupons. I just redeemed a coupon with Groupon in March of this year. It appeared that my whole account information had been wiped out. I made multiple attempts to contact Groupon through their chat option (the only option). I took time to write all all my information sent it too them. Waited a day till they sent me an email which resumed on live chat, and they gave me the same request to fill out my information... I told them I wanted to speak with someone and that I wanted a phone number to call. The chat person said there is no number to call and that I had to continue my issue with chat. I told chat I was not going through all of that again and if they couldn't get me a phone number to speak with someone I was going to the BBB to file a report. Currently I have $49.00 I can prove I paid to Groupon, they have wiped online account with them clean. I am unable to reach customer support in a meaningful way. (chat is wash rinse repeat) Stressful is putting it mildly. Can you help?
Business Response
Date: 09/21/2022
****************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.