Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,873 total complaints in the last 3 years.
1,337 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a tour through groupon.After I paid I was sent information.I then could not get in contact with the tour company the itinerary link groupon has listed goes to an Asian **** site. The address listed on groupon is false. The company is not in business. I have emailed groupon no word I have two different chats with groupon and both keep telling it will be directed to internal team yet no word.I want a refund for what I purchased and they need to take down the tour so no one else gets scammed like me yet groupon still have it advertised for sale.
Business Response
Date: 01/24/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

You've reached Groupon customer support for the U.S. and ******.

For help with this request, you'll have to contact customer support for the country where this offer was purchased. You can reach them at *****************************************************.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid 77. for a Personal Trainer Certification. After paying Groupon the personal training institute did not recognize me or my sign-in.After many tries with Groupon could not get through to ******** institute. Asked Groupon to call them and settle this and they would no longer contact me. Also asked for a refund... they can't do that I was told.The training institute still continues to try to charge me money.Groupon is TERRIBLE!!!!
Business Response
Date: 01/20/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Issue: Random deactivation of account/locked out I have been a member of Groupon for a long time and have purchased many Groupons. On 1/8/2023, I attempted to purchase a last minute Groupon while out of town, I received what I thought was a confirmation (I took a screenshot) stating 'working on your order'. I get to the event in less than 2 hours of purchasing and attempt to pull up the Groupon; I was locked out of my account! I was unable to attend the event while out of town! Apparently, Groupon no longer takes phone calls, so I had to "chat" and was told it appeared to be a 'security issue'. I've attempted to both chat and email for the last 5 days and I'm unable to get answers or gain access to my account. The customer service has been unresponsive to me in the majority of my attempts. I have active Groupons that will expire if I can't get back into my account...WASTED MONEY. I've read recent reviews for Groupon and there are several other customer reviews/complaints similar to mine stating deactivation of their account due to a security issue and getting no resolve. Please help!
Initial Complaint
Date:01/12/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 26, 2022 I purchased 2 Groupon Goods (Handy Heater) for $14.99 each plus the replacement plan for $2.99 for a total of $33.35. I obtained free shipping on this order. On December 28, 2022, I received an email saying that my order would be shipping soon, along with a tracking number. On December 30, 2022, I received my order, but it was only 1 of the 2 items that I ordered. I contacted Groupon on either January 1 or 2, 2023, informing them that I only received 1 of the 2 items and that Id like a refund of the entire order and to return the item received and they responded on January 2, ******************************************************************************************************************* within 24 hours. On January 3, 2023, they again responded with the third party seller email and they would respond within one working day from today (January 3, 2023). I contacted Groupon again on January 6, 2023 at 7:17am ET stating that I had not heard from anyone and that Id like to return the item and receive a full refund. Mysteriously, on January 6, 2023 at 9:17am ET I received notification that I received a refund of $11.49 from Groupon. Upon logging into my Groupon account, I noticed that they removed 1 of the 2 items that I ordered and stated that it was refunded. The item cost $14.99, so Im not sure where the $11.49 refund came from. To date, I have contacted Groupon 2 more times and still havent heard from the third party seller and I havent received the rest of my refund due of $21.86 or instructions on how to return the faulty item as it does not fit my outlet properly. I actually believe it is not the original Handy Heater and a faulty replica as my sister purchased the same item from a physical store and hers has 3 prongs, while this only has 2 prongs. I do not want my house to catch on fire because of this faulty replica design.
Business Response
Date: 01/20/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Our Internal Team is still working to get everything figured out as quickly as possible. They will get back to you via email and respond to case #******** once there's an update.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/23/2023

Complaint: 18728316

I am rejecting this response because:
There was no additional update provided that was any different than what you sent here on BBB. So again, ** still waiting for a response on when I will receive my refund. I would like a refund as soon as possible. Your third party seller, Royal Boudoir, has never responded to any requests that I have sent or Groupon has sent, and at this point, this issue needs to be escalated to your Goods Resolution Team, which I was told on January 15th would happen by the Groupon ******* social media team, and it has not happened yet. Please issue my refund as soon as possible. You are prolonging this when it doesnt need to be.

Sincerely,

*************************
Business Response
Date: 01/25/2023
Hi,

I can confirm that our system processed your refund successfully on 01/23/2023.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:01/12/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon on their APP for Jan 13-Jan 14 2023. It is nonrefundable. HOWEVER, their app is BROKEN. The order cam through checking in Jan 14 and checking out Jan 14 2023. Confused, I called *************************** to make sure my Groupon was working. They had my reservation Jan 12 checking out Jan 13 2023. Those were NOT the dates I chose. They refunded my Groupon bucks, then voided it. Refunded it again, then voided it again because ********** would not release the refund. However, it is Groupon's APP that is broken and sent over the wrong dates. I want my refund of $114.19 put back into my Groupon bucks. I have chatted the company over 20 times. I have emailed over 5 times. All since Jan 10 2023, when I dealt with the issue immediately. Their technical difficulties on their APP are NOT the buyers responsibility. They need to refund my voucher that is not even booked for the correct date and is not offered for the date that I selected. They have stated it has been refunded, but it has not. There is no dollar amount because the customer service agent keeps going back in after the agent, who understands this is Groupon's error, adds $114.19 back to my Groupon bucks. I used to have a total of $262.92. Now it's less $114.19 for their error.
Business Response
Date: 01/20/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry you had this experience. This is definitely not something we ever want our customers to encounter. I've checked your account and was able to locate $$262.92 in Groupon Bucks. We have already issued you $114.19 Groupon Bucks, that were refunded.

You can always check your Groupon Bucks balance and view your issuance history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Groupons and selecting "Groupon Bucks."

Let me know if there's anything else I can do to help.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:01/12/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can no longer access my Groupon account and there is a credit in there for $698 in what is called Groupon Bucks for a cancelled order. I have been emailing and chatting with their "Support" people to try and get this resolved. There is no way to speak to anyone on the phone according to them. They state that my account was compromised within the last few months so they cancelled what they thought were fraudulent orders and closed my account to "protect" me. The problem is that first they never contacted me in any way to tell me they did this or that my account was "compromised". I only found out when I went to log in and use my credits. They will not re-open my account until I provide them with all of my credit cards and billing information. After going back and forth with them, I relented and provided the information, They claim it does not match their records. I explained to them that the only thing that *** not match are any expiration dates on the credit cards because they have been renewed. It has now been over a week since my last email to them and I am not getting anywhere. They have $698 of my money that they are refusing to allow me to access. It is extremely frustrating to have to email and chat with a support center on the other side of the world whose canned response is "please provide the correct last 4 of the credit card used, expiration date, and billing address, what you provided does not match our records". I have been shuffled to at least 5 different people and have to had to repeat the entire process over and over again with no results. At this point, I do not want my account, I want the credits issued back to me in actual money because I cannot trust this company. Thank you
Business Response
Date: 01/26/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an overnight trip to ******************************************************************* from Groupon for December *****. This is 45 minutes from my house. Unfortunately the ******* ** area was hit with a terrible blizzard with driving bans lasting for days. I was legally not allowed to drive to Great Wolf Lodge because my town was still under a driving ban as was the majority of the Western ** area. Groupon says they spoke to Great Wolf Lodge and they said they will not issue a refund. My friend who booked the exact same trip the exact same way was refunded fully. I feel these are extraordinary circumstances and they should be able to refund me my money.
Business Response
Date: 01/20/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 01/18/2023. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

I hope this clears everything up. Please let me know if you have any other questions.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 01/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon to stay at ************* Resort December ***** in ****************. The stay was a nightmare: fungus, couldnt control AC, No hot water causing me muscle spasms, coffee maker inside a closet with little space to manage it aside from being dangerous, shower with a cup because the water control didn't work, cover of the bottom shower missing, ottoman and chair with holes, glass doors to the balcony full of white spots making it impossible to see through. I complained to Groupon **************** a few times and to the hotel. Groupon indicated that as soon as I check out to contact them. I contacted them right away and they promised to investigate. After a few days they contacted me and say the hotel refunded $276.92. I asked them to refund that amount to my original payment form many times and they refused every time stating that thats their policy. I am stuck up with what they call Groupon Bucks I let them know that theres nothing I could do with those bucks because I live in *********** and they have no offers here. Due to their many denials of refunding the money to the original payment form and feeling frustrated I started checking their offers. Wow I have been deceived right now twice! I was not satisfied with the money refunded as "Groupon bucks" for all the vacation's inconvenience that's when I get slapped with the news that what I buy with Groupon Bucks will cost me more than the actual price of the items. A passport cover $4.99 with Groupon Bucks it comes to $8 without shipping or taxes that came up to over $10. So they are free loading more than half of the refund. The resort return them that amount of money so I asked them to return it to me. I think that these are unfair practices. They get the money, dont give it back, and on top they overcharge for what you buy to them. What a frustration for a 67 years old lady that travel from *********** after saving that money for a long time to have small vacation and instead was let down.
Business Response
Date: 01/19/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon. I completely understand your frustration and just want you to know that we truly appreciate receiving feedback like this.

Please be kindly informed that we did reach out to the hotel on your behalf, but were unable to get permission from the property owner to cancel your reservation as an exception. I understand that this can be frustrating, however, Groupon does not enforce a cancellation policy for Groupon Getaways offers and I'm afraid we have done all we can do at this point.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/20/2023

Complaint: 18723188

I am rejecting this response because:
I am not asking to cancel hotel reservation because I already stayed there. I want the money refunded to Groupon to be refunded to my original payment form because I dont need Groupon Bucks because they dont have any offers in my country and the stay was a complete nightmare.

Sincerely,

***********************
Business Response
Date: 01/24/2023
Hi ******,

I am sorry that I wasn't able to provide you with your desired outcome in this matter.

While I understand that you are not satisfied with the previous replies you've received in other threads, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:01/10/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 3rd, 2023 I tried logging into my Groupon account and it looked as if it had been reset. None of my past purchases were showing and my Groupon Bucks of a little over $300 (from a refund I received back in August 2022) were gone. I have had a few email conversations with Groupon about this and each time I hit a dead end because they tell tell me "In order to reactivate your account" I have to give them Credit Card information (The name on the credit card, Last 4 digits of your credit card, Expiration date of your credit card, Type of the credit card ****** MC, AmEx, etc.), and Billing address of your credit card). They also say "We need the requested details to investigate further. Without the details, we will not be able to fix the issue." The problem with this is I use paypal when I shop at Groupon. Which means groupon does not have my real credit card information. Paypal does not share that information with merchants when you make a purchase. They mask it. Groupon is basically trying to steal my money. They are asking me for information they dont even have and are making it nearly impossible for me to get back my groupon bucks to my account. Because of this unnecessary trouble they are giving me, they should just refund my money back and then I just wont use groupon again if this is how they operate and i wont every have to go through this trouble again.
Business Response
Date: 01/19/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Please be kindly informed that your account has been reactivated. Please visit www.groupon.com and click on the "Sign In" link on the right side of the page. From there, you can sign in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on the sign-in page.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/20/2023

Complaint: 18719227

I am rejecting this response because:

Groupon has still not made this correct yet. I logged into my account using the same Hotmail email I used for the BBB. The account still was not "activated". I did not see my $313.92 in the account and i do not see my past purchases. I received some responses from two groupon agent. The first said my account was reactivated. I responded and said my money was still not there. A second agent responded and said my account had been reactivated and the account email is ************************* I responded and said that is not my email address. I have only ever used my Hotmail email to purchase deals on groupon. That agent said they were forwarding my response to their "Account Specialist" to help me. I have not received an email from them yet. I doubt they will help. The Account Specialists are the agents who kept asking me in the beginning to provide a credit card number when I only use Paypal to pay for deals.

I do not want to have groupon bucks anymore. I would like a refund to my Paypal account so i dont have to use Groupon again. It doenst seem like Groupon knows why they deleted/deactivated my account and dont know where my funds are.

I have attached the email conversation from Groupon yesterday.

Sincerely,

*************************
Business Response
Date: 01/25/2023
Hi,

I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the refund.

Sincerely,

*************************
Initial Complaint
Date:01/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have literally been robbed for $500 by Groupon. I ordered four items only one was delivered in a 10 day. There is nobody to talk to you they say they have live chats but when you respond to a chat, it takes them a half hour to respond to you. It is a scam above all scams. It is amazing. This is happening.
Business Response
Date: 01/19/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

Regarding the order ********** I can confirm that our system processed your refund successfully on 01/13/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Regarding order ********** Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.