Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,875 total complaints in the last 3 years.
1,334 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/21/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher, Groupon #VS-CMMP-6Gj2-j4G1-C2jP, in the amount of $78 with Restore Hyper Wellness Crypotherapy expires February 12th.Unfortunately, I believe it is false advertisement because it is not clearly identified that it is only for 2 ********s in ****** until after you print the voucher to use it.I live in ******. I tried to see if the Austin ******** could transfer voucher to the ************** ****** ********.Also Im over the age of 60 and certainly do not want to admit it but the printed voucher is 95% in fine print and so tiny it really is impossible to read it.I contacted their live chat support desk on January 21st. At first they said I would be credited to my credit card within **** days. I said, I will check my statement in 10 day. Their next response, You now have Groupon Bucks.I do not want Groupon Bucks. I want to be credited to my credit card because of the false advertisement of not clearly indication on their website it was for those 2 ****** Locations Only and not being to clearly read their rules.I would appreciate your assistance in receiving a full refund.
Business Response
Date: 01/30/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thanks for reaching out. I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 01/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**************************
Initial Complaint
Date:01/20/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased six Massage coupons which cost me $98.70 on 12/24/2022 through Groupon website and Ive never made an appointment either got serviced, but that *********** merchant redeemed my coupons already. Everyone who purchased their coupons is complaining about the same issues on Groupon website, but Groupon which is the big company said they cant do anything since the merchant said I got an service. Which is not true at all. ******** even never picked up the phone so I couldnt even make an appointment. This is scam but surprisingly they are still selling their products on Groupon and Groupon let them sell their products on their website even though lots of people saying its scam. Please go to ********************************************************** And check their reviews then you would know Im not the one telling lies. Please refund my money back and let Groupon stop that company.
Business Response
Date: 01/30/2023
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I've unredeemed your voucher and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons *************************************************************** page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 9th 2023 , I purchased 4 adult tickets for $96 and 2 youth tickets for $35 to ***************** on the 21st of January at 6:30 for a total of $131, which was charged to my card on the 10th. Immediately after purchasing the tickets I went to the Paranormal Cirque website to redeem them. When I input the codes, the site told me all the vouchers I purchased were good for youth tickets. I called ***************** and they told me it was an issue on Groupon's end and they could not help me without charging me. I contacted Groupon and told them my issue. They escalated it to their resolutions team and I was told I would be contacted by email. On the 14th, I got an email that I had been sent a message in the live chat a couple days prior. The message asked me to contact the venue and provide an email from the vendor confirming the codes were invalid. I sent a message to the vendor through their site. Today, the 19th, I decided to redeem the codes and pay to upgrade instead of waiting longer. The vendor sent an email with a link to my tickets. It showed I purchased 0 tickets, so I called the ticket office who informed me it was an issue they were having with lots of customers who bought tickets through Groupon. They told me the codes were invalid and I had to go through Groupon because it was their issue. I messaged with representatives for hours, who would not respond for 15 minutes up to an hour. I sent screenshots of the email I received, showing I had 0 tickets and answered the same questions a few times over. I was sent some codes which also said they were for youth tickets, but I suspect they were also invalid codes. I was told twice that I could show my vouchers at the box office the day of the event for tickets, which ***************** stated is not true. I was refused a refund because the sale is final, but the product I was sold could not be delivered. Groupon has sold me something it does not have and refuses to refund my purchase.
Business Response
Date: 01/30/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, I am able to offer a one time exception in this case.

A refund of $131.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.

Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 02/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Although I am glad we could clear this up, I will steer clear of Groupon in the future. I should have taken it as a red flag that Groupon has no policy in the event that their codes do not work. It seems to me they plan on taking advantage of the customer and taking no responsibility that what they sell does anything more than bring in money. I wasted hours of my time going through their completely useless customer service to get absolutely nothing in return from Groupon

Sincerely,

*****************
Initial Complaint
Date:01/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************ - Avatar: The Way of Water Purchased on January 12, 2023 Item # ********** Purchased movie tickets for Jan 14, 6pm showing. Attempted to print tickets at 5pm before leaving for the theater. The Groupon website was down with a 'thanks for your patience, we either are having difficulty or spilled coffee on the keyboard,' message. I attempted to print the movie tickets for 30 minutes, including rebooting my computer, clearing cache. Their website was down for at least 30 minutes- I had promised my kids I'd take them so it was necessary to buy tickets from the theater directly. The irony was, that there was no savings in buying the Groupon in the first place. No savings, just hassle.After a customer service chat, an escalation to a 'supervisor,' and a second email to that supervisor threatening a complaint to the BBB, I finally got GroI'upon Bucks. This isn't acceptable. I need a full monetary refund, not a partial 'Groupon Bucks,' refund. There is no 'fine print,' that precludes me from getting a refund when Groupon is directly at fault. I'll be happy to keep the Groupon Bucks, for the hassle, after a full monetary refund.
Business Response
Date: 01/26/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/15/23 I attempted to purchase a Groupon for a hotel stay at ****** but received an email from Groupon that the payment t failed. I attempted a second time to purchase the same Groupon for a hotel stay at Ballys but again received an email from Groupon that the payment failed.I attempted a third time to purchase the same Groupon for a hotel stay at Ballys but again received an email from Groupon that the payment failed.Minutes later I received 3 confirmations emails that the reservations are booked. I reached out to Groupon immediately via message and e-mail request ion a refund to my original payment. Groupon has not refunded me and has stated there is nothing that can be done. I contacted ************ and was informed that Groupon must contact them to cancel the reservations BUT Groupon never did. Groupon and stealing my money and not taking responsibility for their errors.
Business Response
Date: 01/26/2023
Hello,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund for 2 of 3 reservations successfully on 01/20/2023.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Regarding the reservation paid with Paypal - if your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:01/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for ****************. The groupon specifically stated that it was for a certain amount of flowers at a fixed price. I go to use the Groupon and the merchant is charging me extra fees on top of the Groupon. This is in addition to shipping which I was aware of. The online customer service for ********************** despite the fact that this deal was totally misleading refuses to refund back my money citing that all sales are final in the terms and conditions. I dont know how that is so when the Groupon was sold in a misleading manner and now merchant is trying to take advantage and charge more. I simple want a refund or credit on this groupon.
Business Response
Date: 01/26/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:01/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/8/23 I purchased online a Groupon sponsored excursion for ********, HI (I live in **********) in the amount of $43.20 for the company ****************. I immediately booked the excursion with this company, but they quickly informed me that they could not honor the purchase because the boat would be out of service on the date chosen. Because I had not yet redeemed my Groupon voucher with them, I was told to get my refund from Groupon. I requested a refund from Groupon because the merchant canceled at no fault of my own, and Groupon has steadfastly refused to refund my money.
Business Response
Date: 01/26/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:01/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was double charge on 1/16/23 for $46. When completing payment on Groupon website I selected PayPal as form of payment. After connecting PayPal, I pressed submit but site just was stuck for 2 minutes on processing. I refreshed site to try again and that is when I noticed double charge. Groupon rejected my refund request and didn't even offer a credit for an issue on their site.
Business Response
Date: 01/26/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, I am able to offer a one time exception in this case.

A refund of $46.00 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours.

Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:01/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/11/22 I was in a chat with a representative from Groupon who was trying to help me get access to view my recent purchase and itinerary which I wanted to be able to see in great detail as I had before when I purchased a hotel room at the *************. Traversing through the website I came across a dead end and he said he would get some more help from the team and get back to me unfortunately the email and what she did get back to me didn't result in me being able to see the info I was looking for.
Business Response
Date: 01/24/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry we are not able to send the confirmation email a second time. Please check your spam box in your email, to make sure that you do not have the message there.

Alternatively, you can check order details: first, head to *************************************************************** on a desktop computer to see a list of your Groupon purchases. Please keep in mind that full transaction information is not available on mobile. Next to each purchase, you'll find a button that says "View Details."

Once you click that link, you'll be taken to your Order Details page, where you can see what card you used for your purchase, how much that card was charged, any Groupon Bucks or discounts that were applied, and the full purchase price of the Groupon. You'll also find other important information like the Fine Print, the redemption instructions, and any shipping address you may have entered at checkout. To find the full receipt, please click "View Full Order Details".

Just to confirm, could you please tell me if you were able to use the reservation or need additional assistance? I will be happy to provide further help if needed.

Regards,

*****
Manager
Groupon Customer Support
Customer Answer
Date: 01/25/2023

Complaint: 18821550

I am rejecting this response because:

Sincerely,

*************************

I just checked my email including my spam folder & I do not have response from Groupon. Please try again. **************************
Business Response
Date: 01/26/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry we are not able to send the confirmation email a second time. Please check your spam box in your email, to make sure that you do not have the message there.

Alternatively, you can check order details: first, head to *************************************************************** on a desktop computer to see a list of your Groupon purchases. Please keep in mind that full transaction information is not available on mobile. Next to each purchase, you'll find a button that says "View Details."

Once you click that link, you'll be taken to your Order Details page, where you can see what card you used for your purchase, how much that card was charged, any Groupon Bucks or discounts that were applied, and the full purchase price of the Groupon. You'll also find other important information like the Fine Print, the redemption instructions, and any shipping address you may have entered at checkout. To find the full receipt, please click "View Full Order Details".

Just to confirm, could you tell if you were able to use the reservation? Do you need additional assistance?

Regards,

*****
Manager
Groupon Customer Support
Customer Answer
Date: 01/27/2023

Complaint: 18821550

I am rejecting this response because:

Sincerely,

*************************

I still (for the second time) have not received any direct email from Groupon in any inbox or spam folder. I believe they just want me to use their "alternative path" which doesn't work & they don't actually want to do the real work as this is probably an automated message. Maybe they need to call me to rectify the situation at ************. If they don't communicate with me to resolve this I'm going to my bank to resolve to reverse the charges & they will have to prove to the bank I haven't been over charged.
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a Groupon voucher for a two day stay at ******** Hotel in *********. Since I didn't use the voucher during the specific times, I lost the deal but as stated on the voucher, the $69.00 paid will never expired. I have tried to make reservation directly with ******** Hotel and apply the $69.00 to the reservation but they keep telling me that I need to run the reservation directly with Groupon. I contact Groupon and they state that I need to do the reservation directly with ********I am tired of the run around and just want to be able to use the $69.00 towards a hotel stay or get a $69.00 refund from Groupon.Can you please help remedy the situation. Thank you,
Business Response
Date: 01/24/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.

These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Customer Answer
Date: 01/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************

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Groupon, Inc. is NOT a BBB Accredited Business.