Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to order a groupon online. Initially it said my purchase was processed via email. Then I received a subsequent email " NOTICE, failed transaction for your groupon." In that email it said update credit card info. I clicked on that and supplied my credit card number again. I received another "NOTICE, failed transaction" email immediately following. The following I received an email that it was processed but I had two charges to my account. I only ever attempted to purchase one groupon, not two. I called groupon and they said no refunds even though the issue was on their end. I didn't use either groupon and was quite unhappy after this transaction. To this date, I have not used nor do I want to use.

  Business Response

  Date: 11/23/2023

  Hello Summer,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20879849
  
  I am rejecting this response because: I was pleased to receive the refund; however I was charged twice $52. Ive only received one refund of $52. Please refund the second charge also. Thank you. 

  
  Sincerely,
  
  Summer *****

  Business Response

  Date: 11/28/2023

  Hello Summer,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the continued trouble.
   
  For the secondary voucher as well, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Summer *****

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased matching jogging suits and the sizes i ordered were way to small and the colors on the matching jogging suits were 2 different colors. 2 different blues and blacks etc.. The stated I would have a refund in 3-5 business days. I returned the items and received confirmation they were delivered on 10/31. The have sent me $93.45 to date of the ****** and it is the 16th. We are requesting all of our money back asap as we have returned all the items back!! ******************** I believe is who Groupon contracted with

  Business Response

  Date: 11/28/2023

  Hello Atiba,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that the size and the color of the product is not as expected. 
  
  I checked and see that all the 8 items are canceled and refund processed back to the card used for the purchase. Here are the refund information:
  
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the following two Groupons:Order # ********** Order # ********** The merchant refuses to honor the groupons and told me to contact Groupon for refunds. I reached out to Groupon asking them to refund my two groupons because the merchant will not honor them.I did not receive any services and never booked appointmetns for these groupons because when I called to use the groupons they said they were not going to accept my two groupons. Order # ********** totaled $175.20 Order # ********** totaled $270.00 Despite contacting Groupon they would not or did not refund my original payment method, and have not responded to emails or requests to give me my refund now. Since I have not received my refund to my original payment and their merchant refuses to honor the groupons, I have the right to have my money back to my original payment method credit card without further delay or hassle.This is a huge inconvenience as the vendor abuses the platform by making offers they do not intend to offer, and it wastes customers' time and energy trying to contact support unsuccessfully with substantial ignoring of requests for refund. Give me my money back for these groupons. Consider blocking the merchant or teaching them how to use the platform correctly.

  Business Response

  Date: 11/27/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I can confirm that our system processed your refund successfully on 11/26/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 2nd I purchased a Groupon order -# VS-HRR6-PL96-****-NSXP tried to contact the merchant October and November without response. Groupon refused to refund me when the merchant refused service and called me names. I contacted the support about 9 to 10 times and they told me that I have to contact the aggressive merchant who I have proof has stolen money from other victims without rendering service ( facial). Groupon is aware that this merchant is a scammer and has done nothing about it. I Groupon has stated that they are going to keep my money unless I speak to the scamming merchant who REFUSES refund and service.I am seeking my full refund from Groupon who allowed this merchant to steal from prior clients without reprimand.

  Business Response

  Date: 11/23/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I can confirm that our system processed your refund successfully on 11/15/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a business that was using Groupon. I took over the account back July and submitted transfer documents to Groupon so I can start advertising with them I have reached out to Groupon every to weeks (for the past 5 months) to follow up on the transfer request and continuously promised that they will escalate this. Empty promises that they will follow up with me. They continually tell me that the department who handles this cannot be accessed by other employees or customers. So, I continuously call to escalate the issue but there is no way to anyone to escalate an issue or file an executive complaint. It is the worst customer experience. They even gave me a "dedicated representative" who wont return my calls or emails.

  Business Response

  Date: 11/23/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our support content.
   
  If you require further assistance, reach out to our Merchant Support team from the Contact Us page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20875315
  
  I am rejecting this response because:  This is a perfect example of the frustration that I've been going through. There's still no resolution and I have not received an email from Groupon as stated in this response. Every time I reach out to Groupon through these exact channels that are mentioned below, I'm told that I will get a response soon and never hear from anybody again. It's been 5 months now with repeated follow-up on my end asking for a resolution but continue to get simple run around like this generic response to the BBB.
  
  Even with a complaint to the BBB, Groupon still does not provide any level of acceptable customer service. Again it has been 5 months of this sort of run around instead of finding a resolution to help their customers. I don't know what it's going to take to get to somebody that actually cares about their customers enough to find a resolution. Groupon executives should not be hiding behind customer service ***** numbers while ignoring any escalations hoping that they will just go away.
  
  Respectfully,I would like a direct resolution instead of the generic contact information that I've already reached out to over 30 times.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/28/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  Our team is currently working with the prior owner and I had asked them to follow up with the prior owner. You will soon get a confirmation on this. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20875315
  
  I am rejecting this response because:   At least now I finally have someone responding to me however they still don't have any resolution and continue to send a generic email saying they are working on it.  I don't understand what exactly is so difficult about the request and nobody has bothered to provide any details as to why this has carried on for over 5 months without a resolution.   The only response I ever get (if I get one at all) is that they are working on it.  Should I expect for this to go on for another 5 months and be ok with it??   
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the company countless times regarding this issue. The merchant would not allow me to use my voucher before it expired. At one point, someone was in the process of refunding it via e-mail and then I never heard back. I have stopped receiving responses via e-mail and can find no other way to contact the company. The voucher number was **********. Please refund immediately.

  Business Response

  Date: 11/23/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  Generally, we're unable to refund Groupon after they've expired, but given the circumstances here, I've gone ahead and canceled this order and issued a refund in Groupon Bucks to your account.
   
  These Bucks are available to use right away, never expire, and will apply to any eligible deal on our site. When you're ready to use your Bucks, you can apply them to your purchase at checkout by checking the box next to Apply available Groupon Bucks under Payment Method.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had not used my groupon account in a while. I was told about a deal through a friend and I decided to check it out on Groupon. Upon logging in, I realized there was a deal purchased under my account that I did not recognize or authorize the purchase of. Out of worry, I immediately checked my bank statement and saw the charge which matched the price of the deal on Groupon. I contacted Groupon and provided proof and explained my account was breached and asked if they could verify the breach and refund me and then close my account. About two days later I hear back saying they confirmed my account was breached and theyd refund me (I have proof of conversation of all of this, by the way). I tell them its fine, to refund me and keep my account permanently deactivated. No updates in about 2-3 days, no refund in my account, no update email, nothing. Then suddenly I hear back saying they reactivated my account, I NEVER TOLD THEM TO DO THIS. Still no refund, apparently my breached account is reactivated without my consent and now no response from them again after explaining that I did not authorize the reactivation of my account and just want my refund for the unauthorized charge and to close my account permanently

  Business Response

  Date: 11/23/2023

  Hello Angel,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I can see that the attempted purchase was canceled. You can reach out to PayPal to confirm more details.
   
  To close your account, in order for us to fulfill your request, you will need to submit it through Groupon's Data Privacy Portal here **********************************************************. Select "Data Request" and then follow the steps to complete your request.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20874400
  
  I am rejecting this response because:

   

  I know you did not look into this or at the correct charge. Throughout this entire thing Ive referenced the charge numerous times and it was not through PayPal. It was through my regular debit card (I have a new one now, due to this fraud). 

  I have contacted the bank twice and they said the charge is posted with no reversal recorded on my account. Check the screenshots for the charge, no indication of PayPal. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/28/2023

  Hello Angel,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the mix-up.
   
  The order is in a different secondary account of yours and our team didn't find any traces of a compromised account. You can write back to me in a direct email if you wish to reactivate the account. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, November 13th, I attempted to purchase tickets for a local show. For weeks, the advertised price per ticket in order to have 3 people sit together was $59. On Groupons app, I was able to add three tickets for the date and time of the performance to my cart, each at $59, a cart that shows your tickets are held for 10 minutes. I used my virtual card , so the number was copied and pasted, to pay for these tickets immediately, and I got a screen showing my tickets had been purchased. Minutes later, I received an email telling me my payment failed to go through and I could go back to the website to repurchase my tickets. When I went back; (minutes later) the only tickets they offer are $72 each. When I tried to talk to customer service to have them honor my purchase of the tickets at the price I paid for them, they first tried to inform me that my refund was completed successfully (a refund that was never requested) and subsequently told me those tickets could have sold out while my payment was processing (again, they state to customers that their tickets are held for 10 minutes). Groupon is either falsely advertising prices of products they have available, or baiting and then switching customers. In sharing this experience with others, many other people have encountered this same situation, which tells me this is a common business practice that they find acceptable and has lead me to filing this complaint.

  Business Response

  Date: 11/23/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  To help make up for the trouble, I've issued $40.00 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14, I purchased a white vanity set for a Xmas gift for my daughter off Groupon. I received an order confirmation to my email. I tried to log into my Groupon account Im getting an error message that my account doesnt exist? Please unlock my account and ship my order. There was no reason to lock my account.

  Business Response

  Date: 11/27/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've sent a direct email from Groupon, please take a moment to review it and respond back to me directly. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not logged into my Groupon account for 6 months, and on 11/12/23 I received an email notifcation about two groupons that were purchased. I immediately login to my Groupon account and checked my bank transactions, and saw the two purchases. These were not authorized and no one else has access to my Groupon account or credit card information. I immediately reached out to Groupon customer service and they said that, "after investigating this matter further, we did not find evidence to suggest your account was used in an unauthorized manner. Before I can unredeem your Groupon, I just need to confirm with the merchant that it hasn't been used. As soon as they confirm, I'll go ahead and unredeem it."I shared with them that, "I did not buy the two groupons, and I definitely did not go in and redeem either of them. Someone hacked into my account and purchased them. I've changed my password and I've let my credit card company know."They responded, "Since you've disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution."Groupon should be responsible for canceling the unauthorized purchase that was made and then redeemed through my account. I'm reporting it over to them for a reason, because there is active fraud happening on their website. Someone is able to access my payment information stored here, and it's extremely concerning.

  Business Response

  Date: 11/23/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  Our Account Specialist team conducted a thorough investigation into your concern to ensure we address this matter with utmost diligence.
   
  After a meticulous review, we did not identify any indications of a compromised account. Our security measures are designed to safeguard your information, and we continuously monitor for any irregular activities. However, I understand the importance of resolving this issue to your satisfaction.
   
  Given that the charges have been disputed, I recommend contacting your bank or card issuer at your earliest convenience. They possess the necessary tools and expertise to further investigate and facilitate a resolution regarding the transactions.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support