Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,327 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a hotel reservation through Groupon. This was mistakenly double booked and charges through by them. They further used a partner (Expedia) to complete this reservation. When attempting to contact them, they do not have a customer service contact to be able to cancel and refund the duplicate charge. Expedia was given a phantom non existent number and email address.
Business Response
Date: 11/25/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you accidentally made the purchase twice for the same reservation.

We acknowledge the frustration that arises from the situation regarding your getaway deal purchase and its utilization within the designated timeframe.

Regrettably, in accordance with the cancellation policy governing this specific deal and our established agreements with our partner enterprises, I am regrettably unable to ***** a refund in this instance.

We fully comprehend the inconveniences this may pose for you. If you find yourself in need of additional assistance, kindly reach out to our dedicated customer service team.

Thank you for your understanding and consideration.

Regards,

Deepa
Manager - Groupon Customer Support

Customer Answer
Date: 11/27/2023

Complaint: 20885644

I am rejecting this response because:
I was charged $700 for services that were not used. Groupon declined my initial booking and duplicated the charge without authorization or consent. A company shouldnt be able to commit fraudulent charges. Beyond that, they provided Expedia false contact information so that the customer has no ability for recourse.

Sincerely,

*****************************
Business Response
Date: 12/02/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologzie for the trouble with this purchase.

As I mentioned earlier, the cancellation deadline, check-in and check-out has passed. In this case, this reservation can't be refunded from our end without the hotel approval.

However, if you've spoken with someone at the hotel who has approved an exception to their refund policy, please reply with the name and title of the manager you spoke with, and we can reach out on your behalf. If the hotel can help you with the email, please forward the email to us and we will take care of this issue.

With this information, I'll be able to look into the issue further. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 12/04/2023

Complaint: 20885644

Hi Deepa:
I responded to this by email to this as well. The manager at the hotel is ***. The refund prior to the check in/ check out time couldnt be fulfilled because after spending 3 hours attempting to contact Groupon via Expedia & other resources, it was determined that Groupon does not provide legitimate contact information or customer support information. Hence the need for a claim via BBB. I provided the contact number in my email to you.

Sincerely,

*****************************
Initial Complaint
Date:11/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bufor the ****** clinic. Groupon said i can purchase the inspection voucher three times for $7. But when I went to the ******, they said the groupon is only new customers. I used one already at ****** and I couldnt use the other two its tied to my Groupon account its only for inspections which is once a year. The website won't let me trade in even though I bought the Groupon back in August. Expiring Nov 24. I want to trade in back to Groupok bucks Voucher VS-1KL9-H19Y-GLBB-G53P and VS-3FXT-BTB9-R6LJ-XS26
Business Response
Date: 11/28/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this purchase.

I checked and see that the purchase was under the account assocaited with the name ************ Due to our [privacy policy](**********************************************************), were unable to discuss an issue or purchase related to another customers account.

In this case, can you please ask the purchaser of the Groupon to contact us from the concern Groupon account to take care of this issue.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:11/17/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a vacation rental service through Groupon, but for some unknown reason, I was charged the same amount twice at the same time. I immediately contacted Groupon customer service, and the automated response said they would investigate. Four to five days later, they informed me that a third-party vacation rental would deduct a $100 fine and then refund it to me. I also contacted the vacation rental, and they stated that they wouldn't impose any fines. I find it unacceptable that Groupon's system error is causing me to be fined. However, my emails to them have gone unanswered, they don't have a customer service phone number, and the online support asks me to contact the third-party vacation rental. Yet, the vacation rental says that since I purchased the service through Groupon, only Groupon has the authority to request proof for a refund. However, Groupon claims they cannot issue a refund, and the customer service repeatedly terminates the conversation.Subsequently, the customer service terminates the chat as soon as they see the refund issue. Please assist me in obtaining this refund; it's not my fault, and the service attitude of the merchant is extremely poor! To review their service, I can not send a one-star negative review; the system fails with any lower rating, and only a five-star positive review can be submitted.
Business Response
Date: 11/27/2023
Hello Yachen,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I can confirm that our system processed your refund successfully on 11/17/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/16/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a voucher for a local bowling establishment. I took my wife and two children on November 11 at 3:30pm to the establishment and we were rudely turned away and faced with vulgar attacks and discrimination from the staff there. I reached out to Groupon but their solution is for us to go back at another date. I will not take my family to an establishment where my 5 and 6 year old have already been berated and belittled by the staff nor does our schedule permit us to use the voucher on any other dates than when we went on November 11. I clearly explained this to Groupon but they outsource all of their customer service and no resolution was reached.
Business Response
Date: 11/23/2023
************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a coupon for a facial service of $165.20. At the date of the appointment the business refused to provide service saying that it was 1 per person per year and that I should request a refund to Groupon. I requested Groupon to either a refund or some "credit points" to apply to another service but they said that it has been my fault to buy it incorrectly and that I should have requested the refund just 3 days after the purchased.??? (I just did not even know that it was wrongly purchased...) The business is still open and operating ....so Groupon could claw back the amount.I offered to be discounted a % for Groupon from the value of the coupon but they are keeping it all.This is not the law. I paid to the facial business for a service thru Groupon. The Business did not performed...and told me to claim the refund to Groupon which seems ok since I paid Groupon in the first place. Groupon does not refund anything.I had never had an intermediary business retained a wrong payment in Full in the USA.My intention is that this practice be known to stop it.Groupon should have a clear policy that on these cases they retain a % but refund the rest, which I would take ok.I will try to request the credit card company to refund it but I think it is unlikely.Thank you for your attention,***************** ************ *************
Business Response
Date: 11/23/2023
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I can confirm that your order was refunded to Groupon Bucks on 11/18/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/7/23, I was trying to order a Groupon for Lux laser. It was $399. I used $6.29 of my Groupon bucks towards one of the charges since they charged me twice for the same order. So one was ****** the other was 399. When trying to purchase it stated it didn't go through and to try again. I did and it went through. They then without permission later charged for the original order. I was not notified of this plan to later charge when payment failed, only later by email. I did not okay a 9:34pm transaction and I definitely did not okay 2. Every time I contact them they give me the "3 day cooling off period" which does not apply to me. I thought I purchased one and only noticed when I went to schedule and checked my CC statement to confirm. So basically the $399 charge is fraudulent. It also states on the Groupon first thing you can only use if not a customer in the past 12 months and it expires within ***** so a second shouldn't even be allowed to be purchased. I do want the SINGLE groupon I can actually use that was $393.71 with my Groupon bucks only. Problem reported to Groupon when noticed 11/14/23. Also note was very difficult contacting Groupon. Numbers on their own site don't work and the number provided to my credit company is fake. That's a problem.
Business Response
Date: 11/28/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with the purchase due to card decline error.

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Lux Skin Lasers. We recommend reaching back out to your financial institution directly to discuss a resolution.

Also, the Groupon you're requesting and disputed is also showing as redeemed on 11/25/2023. In this case, instead of resolving the issue with us, you should work with them directly with the bank to discuss a resolution.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 11/30/2023

Complaint: 20882709

I am rejecting this response because:
They note that I used ONE of my Groupon's, it was clearly stated that I wanted ONE but was charged for TWO. It further demonstrates the screenshots and my complaint was not actually read or looked over.

Sincerely,

*************************
Business Response
Date: 12/05/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 Go City passes to *********, but was unable to use them due to construction and no where to park, with a person with disabilities. I requested a refund and Groupon said no refund. It was a final sale, but if I can have Go City send an email saying the claim was valid . Groupon would give me a refund. I contacted Go City and they approved it, but said to contact Groupon, only Groupon can give me a refund. I contacted Groupon again and submitted the email from Go City, now Groupon is saying no refund. Go City said f I purchased from them they would give me a refund
Business Response
Date: 11/28/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Order # ********** was canceled and refunded to the card used for the purchase on 11/23/2023.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 11/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 31st $40.50 August 1st $18.12 Groupon refused to reimbursed me for two transactions made on their website using my card information. *** made them aware that I am a victim of identity theft but one thing for sure is I never used whatever it is they offer. All I want is my money back and an apology because of the games being played on Groupons behalf. Information:************5414 **** 06/2026 ******************************************************* *************************
Business Response
Date: 11/28/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this purchase.

I cheked and see that we made an investigation for both the orders and found that this was a legit purchases. There is no fraudulent purchase made in your account.

Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 12/01/2023

Complaint: 20881184

I am rejecting this response because:
just as my response was to Groupon back in September as it is today I never had an account with them, during the time of these transactions I was hospitalized and legally couldnt authorize this transaction because its also not the only transaction on my bank account that was made without my authorization which is why Im trying to resolve this with the merchant but its never difficult when the merchant account is lying and not acknowledging what the reality of my situation is and instead calling me a liar when Im saying I dont know who or what you are and because of this treatment will never get an authorized dollar from me. I really hope the BBB takes the time to open my attachments and take note of the dishonesty coming from part of Groupon, *** and I would hope they take responsibility and make it right. More specifically by closing any accounts they claim is mine, removing any payment information even though the card was cancelled already it still has my information and lastly returning any money that fraudulently was charged immediately back to my card it doesnt make sense to give credits to an account that isnt mine and will only reward the theif and do nothing for me,

S***erely,

************************************
Business Response
Date: 12/05/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the continued trouble.

I can confirm that our system processed your refund successfully on 12/02/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 12/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************************
Initial Complaint
Date:11/16/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to order a groupon online. Initially it said my purchase was processed via email. Then I received a subsequent email " NOTICE, failed transaction for your groupon." In that email it said update credit card info. I clicked on that and supplied my credit card number again. I received another "NOTICE, failed transaction" email immediately following. The following I received an email that it was processed but I had two charges to my account. I only ever attempted to purchase one groupon, not two. I called groupon and they said no refunds even though the issue was on their end. I didn't use either groupon and was quite unhappy after this transaction. To this date, I have not used nor do I want to use.
Business Response
Date: 11/23/2023
Hello Summer,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/27/2023

Complaint: 20879849

I am rejecting this response because: I was pleased to receive the refund; however I was charged twice $52. Ive only received one refund of $52. Please refund the second charge also. Thank you.

Sincerely,

Summer *****
Business Response
Date: 11/28/2023
Hello Summer,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the continued trouble.

For the secondary voucher as well, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Summer *****
Initial Complaint
Date:11/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased matching jogging suits and the sizes i ordered were way to small and the colors on the matching jogging suits were 2 different colors. 2 different blues and blacks etc.. The stated I would have a refund in 3-5 business days. I returned the items and received confirmation they were delivered on 10/31. The have sent me $93.45 to date of the ****** and it is the 16th. We are requesting all of our money back asap as we have returned all the items back!! ******************** I believe is who Groupon contracted with
Business Response
Date: 11/28/2023
Hello Atiba,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the size and the color of the product is not as expected.

I checked and see that all the 8 items are canceled and refund processed back to the card used for the purchase. Here are the refund information:

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.