Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their app won't give me a purchase date, but shows i redeemed an oil change on july 18 2023. I haven't even been in that place. The amount i paid for this coupon was *****. says i used it and paid *****. None of that is in my bank statement or even in the records of valvoline. I've contacted valvoline even though it shouldn't be my job and they agree I didn't use this groupon and had not been in there on this date. Groupon wants ME to provide them with proof from ********* that I didn't go there and use it. This is absurd, all i did was purchase this voucher, it is NOT my responsibility to fix or PAY for their mistakes. GROUPON needs to resolve this, someone stole my money here and it sure wasn't me. I just want my money back that i spent on literally no service. I don't care who is at fault, it's not me and my money shouldn't be involved in the middle of this.

  Business Response

  Date: 10/15/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry for the trouble with this purchase. 
   
  In general it is not our policy to refund the Groupon that was expired OR marked as redeemed. That is the reason we requested for the email confirmation from the merchant. 
   
  Here is the refund policy's link for your reference: ****************************************************************  
   
  In this case, I have escalated your request internally, we will get back to you within 7 working days. 
   
  We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding. 
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20662561
  
  I am rejecting this response because:
  I did not redeem it, this was done in an error either by Groupon or valvoline, I was not involved in this. Therefore I should not have to forfeit MY money nor do the foot work to prove other parties mistake with again, my money. I did not **** it redeemed, I did not do this. 
  Sincerely,
  
  *******************************

  Business Response

  Date: 10/23/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the trouble with this purchase. 
   
  I checked and see that our Internal team has offered you the refund in Groupon Bucks and awaiting the reply from your end, 
   
  Given the circumstances that led to your request, I am happy to process a full refund in Groupon credits. Groupon credits are simple to use, and never expire for you to use towards any purchase on groupon.com. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.
   
  If youd like me to go ahead and apply the credit, just let me know by replying to this email.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20662561
  
  I am rejecting this response because:
  I do not want to do business with this company anymore, Once I receive my money I will be deactivating my account. I would continue business had I not had to go through all of these hoops to correct an issue I did NOT create. I would like a full refund NOT in 'Groupon currency", but ************* currency. The same currency that I spent at this business that was "lost" through no action of my own. 
  

  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 14 of August I bought a Groupon for flowers and proceeded to use the coupon to have flowers sent to my mother in hospital in another city. As soon as I had, I found out my mother was not going to be there on the following day. I called the flower place and they canceled everything. I then called Groupon, Sept 14th, to let them know I wanted to cancel the Groupon and get a full refund. They gave me the run around telling me they would need to look into it, which took about two weeks. Here it is Sept 27th Then emailed to say that I would be receiving Groupon bucks. I couldnt tell you the last time I used Groupon. I live in a small town that most businesses do not even offer any services. Anyway I emailed again this time the lady told me she can only process a refund for a Groupon that was purchased within three days. Keep in mind I cancelled my Groupon on the day it was purchased and was told I had to wait for them to look into it now, three weeks later they are telling me I dont qualify for a refund, after they made me wait. I They said refunds have to be made within three days. I canceled on day 1. Do not believe anything on this website. This company is unethical, they are desperate for money. I will now never use Groupon now that I know they are a bunch of crooks.

  Business Response

  Date: 10/14/2023

  Hello Rachael,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that your order for Blooms Today was refunded to the card used for the purchase on 09/27/2023. I hope the refund would reflect in your bank account by now.
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support  
   

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/25/23 I purchased a Groupon for a local service, it was for two *** threads costing just over $600. Within the hour, I then decided I wanted to upgrade from two threads to a full face of threads, costing over $800. I was required to trade in the voucher to purchase the upgrade having spoke with the local provider of the *** threads on 9/24/23 I am not eligible for their service. I therefore requested a full refund back to my payment card within 20 hours of purchase from Groupon given that their terms and conditions say I am eligible for a full refund if requested within three days. Groupon are trying to give me $600 in Groupon bucks and $200 back to my payment card. I have requested assistance from my manager and not received it. I have explained I do not want the $600 Groupon bucks as I am no longer eligible for the service that I wanted. I have explained that I am within the three days of being able to request a refund per their t&cs. I have explained that I am within my rights for a refund based on the fact I am not eligible for the service per their t&cs. I have explained that I only have the Groupon bucks due to the requirement to trade in to upgrade my Groupon voucher. I am within my rights to request a refund for the original $600+ that was spent. As you can see from my attached purchases, I have spent a lot of money with Groupon based on the reliance that it is refundable, if I am not eligible for services.

  Business Response

  Date: 10/14/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for the trouble with this purchase. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for **********. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  In this case, Instead of resolving the issue with us, you should work with them directly to discuss a resolution.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with Groupon. My *********** only show archive orders. About two weeks I was able to see all my purchases. I purchased a Groupon for $69.00 for ******************* I cannot find my order on my Groupon app so I cant give them order#, everything was wiped out except archive orders. I want a refund of my money. I sent them my bank statement of proof of purchase

  Business Response

  Date: 10/17/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for the confusion.
   
  I checked and see that your order for *********************** was purchased under the account with the email address *********************************************** and not under ****************************.
   
  I can see that you purchased 2 order for this deal and one was showing as redeemed on 08/15/2023 and the other was canceled and refunded to Groupon Bucks on 07/27/2023.
   
  The refunded Groupon Bucks was used partially towards the purchase of Order # ********** for $55.20. You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  I hope the issue is now resolved. Please let me know if that is not the case.  
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer beware they want to charge you to chat with a live agent to resolve issues and none of their phone numbers even the one my banking institution has on file are legitimate. Highly recommend going elsewhere for your shopping needs.They are fraudulent and I will be disputing and blocking any charges that post to my credit card. Already talked with bank and they have noted my account I just need to wait until transaction posts and is no longer pending.They also make sure you cannot cancel your order also.User's recommendation: Stay away and go elsewhere for shopping needs.

  Business Response

  Date: 10/17/2023

  Hello Traceia,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the trouble with this purchase. 
   
  Unfortunately, our phone lines are not active right now. We will resume the service very soon. We are assisting the customers via Chat and email now.
   
  I checked the order details and can see that one of the quantity for Bamboo Memory Foam Pillows was canceled from your end and the other one appears to be delivered.
   
  From the look of things, it appears that the issue is resolved with one quantity canceled and the other delivered. If this is not the case, please let me know the exact issue you are encountering so that I can find a solution. I'm here to help and make sure you are fully satisfied with your order.
   
  With this information, I will be able to look into the issue further.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the weekend I paid Groupon for what it advertised as a LIFETIME **************** 2021 program download. It sent me to a ********* page; but when I clicked on the attachment it read that it was not a Lifetime program, but an Office 365 program (as such, 365 programs are good only for 365 days). I did not open the download attachment; instead, I went back to Groupon and informed them of the error and asked for a refund. Groupon has refused to refund my $36, saying that it must be because I am using a computer that has had a 365 program already. My computer is brand new, having been purchased from ****** on September 22, 2023; and it has never had an Office program of any sort. I have not downloaded the 365 program. So now I have no Office on my computer, and I'm out $36 dollars.

  Business Response

  Date: 10/14/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for **************** 2021. We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  I can see that this dispute was won by your bank and they took care of your refund request. 
   
  In this case, instead of resolving the issue with us, you should work with them directly to discuss a resolution.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20660797
  
  I am rejecting this response because it is false and misleading.  I have disputed the Groupon purchase with my bank (my credit card company), which has put a conditional hold on the purchase.  I have not heard from the bank regarding any response from Groupon.  As far as I know, the dispute is still alive.  
  
  **************************************************

  Business Response

  Date: 10/23/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the trouble with this purchase.
   
  In general, it is not our policy to refund the Groupon that is outside the cancellation window. However, in your case, we have made an exception.
  
   Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there. 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20660797
  
  I am rejecting this response because: I want my money back.  Groupon has offered me another Groupon, not a refund.  I do not want to deal with this company ever again because (1) it took my money and defrauded me by not giving me the product I paid for, (2) when I objected, it refused to do anything about it, and (3) the only reason it is now backing down by offering me another Groupon product is because I have complained about its fraudulent tactics.  I want my money back, not another Groupon.
  
  **************************************************

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a facial through Groupon for $39.20 on September 18, 2023. I called the business that day to set up an appointment. There was no answer and the voice mailbox was full. After that I sent a text message, an email, and messaged through the website. I received no reply. I stopped by the business during posted business hours but it was closed/there was no answer. I attempted to redeem my Groupon several ways to no avail. I contacted Groupon customer service on September 21 to let them know I couldnt contact the business and need a refund. Yesterday Groupon customer service told me that they cant refund my money because we are out of the 3 day window. 1). I contacted them within 3 days of purchasing the Groupon 2) I paid for a service and the service wasnt rendered. The correct resolution is refunding my money.

  Business Response

  Date: 10/12/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Touch of Healing ******* recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 3, 2023, an unauthorized transaction of $875.95 occurred on my PayPal account via your platform. This was inf the form of a "billing agreement" This took place amidst what appears to have been a data security breach leading to unauthorized access to my account. **********************'s lack of security on this purchase allowed the transaction to go through. Subsequent to this event, substantial evidence points to a failure on Groupon's part to provide satisfactory customer service. I attempted multiple times, via email, to report this mischarge and request a cancellation. Unfortunately, with no dedicated customer service phone line available, and ************ appearing to fall on deaf ears, the unauthorized user continued to make purchases on my account.The financial hemorrhage was fortunately staunched with assistance from Paypal, but not before leaving damage in its wake. Now, I find myself being held responsible for the payment of the unauthorized sum of $875.95, threatening my credit rating adversely.

  Business Response

  Date: 10/12/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  After investigating this matter, our team did not find evidence to suggest your account was used in an unauthorized manner. since this policy was included in the deal's Fine Print at the time of your purchase (Final Sale), I am not able to cancel the order and issue a refund. Again, I'm sorry that we can't help you with this request.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I placed an order on 9/22/23 for a 2-hour kayak rental for 4 adults. The cost was $19 per adult for a total of $76. During the ordering process, Groupon's website froze, which resulted in them charging me $76 three separate times( $ ******), instead of one( $76.00). I've emailed Groupons numerous times, only to receive scripted replies saying they will not refund me. The merchant Waterriders has sent me email confirmation stating they have refunded the money back to Groupons, yet they are still refusing. I am seeking a refund in the amount of $152.00 back to the form of payment used for this transaction. Thank you

  Business Response

  Date: 10/12/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble with the accidental purchases.
   
  I can confirm that our system processed your refund successfully on 10/02/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:09/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, September 26, 2023, I went on to Groupon to find a discount for Halloween Horror Nights. Groupon says they offer a 43% discount on tickets to Universal's Halloween Horror nights. When you check out, it's the SAME price as the price on Universal's website for the same night (see attachment). What they're saying is not true and it's deceiving advertising because Groupon forces you to give them your phone number so that they can send you a "welcome coupon" that can be allegedly be used for a discount but at checkout, there is no discount. It's a bait and switch because now they have my phone number to do whatever they please while giving me a useless coupon. When I reached out to complain to them, they said they would "escalate the issue" but never got back to me and disconnected the communication. I would like them to honor the true 43% discount as advertised.

  Business Response

  Date: 10/12/2023

  Hello Sulamit,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the trouble. 
  
  To encourage you to spend with us again and as a tangible means of acknowledging your disappointment, I have loaded your account with ************************** Bucks. These can be applied to your next eligible purchase so that you can save a little extra the next time you shop with us.
   
  Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support