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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3,811 total complaints in the last 3 years.
    • 1,305 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in correspondence with Groupon for more than a week in an attempt to redeem the Groupon gift cards that I have. Thus far, Groupon has asked me questions repeatedly which I have continued to respond to but have gotten no evidence of any resolution. The representatives continue to ask questions which would seem to be rather irrelevant and unrelated to the issue of redemption of the gift cards to make a purchase. I have not been able to speak to a supervisor. And with the many representatives that have reached out to me, no one seems to be in any understanding of what the issue is or how to resolve it.

      Business Response

      Date: 10/21/2023

      Hello Naima,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry to hear that you were unable to redeem the Gift carrd. 
       
      I now checked your account and see that all the 7 Gift cards were redeemed and the Gift card balance was used towards the purchase of the new Order # **********.
       
      I hope the issue is resolved now. Please let me know if there is anything else I can help you with.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:10/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was deleted by Groupon without my permission. I have had the same Groupon account for years and whenever I try to log in, it says I don't have an account. I have *********************** that I purchased in August 2023 for a vacation that I am taking next week and need to use those Groupons next week on vacation. They are specific to the area I am visiting so I must use them next week. I also have credits in my account from unused ***********************. I need my account restored so I can use my groupons that I paid for next week on my vacation. I have the order number for the groupons I purchased in August. There is not a phone number for Groupon and I have reached out 3 times on email with no response from Groupon.

      Business Response

      Date: 10/21/2023

      Hello Tikka,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry to hear that your account was temporarily deactivated due to security reasons.
       
      This is done by the system automatically when we see there is some kind of change in the purchase behaviour and to prevent any potential fraudulent activity in the customer's account.
       
      I checked and see that your account was active and this was done from our end on 10/10/2023. Also, I see that you made a purchase for new Groupons and successfully redeemed it.
       
      Hope you had a great trip and enjoyed using Groupon.  Please let me know if there is anything else I can help you with.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When purchasing groups I was not informed of the cancellation date or it could only be used in only two locations. I have purchased this voucher before I never had this issue. I informed them that when I try to redeemed and do to health reason I couldn't do sooner they informed me it could not be used in that location. When I had previously asked. So I paid full price for the service. I already try contacting the vendor Groupon they informed that they couldn't return me my money even tough show a receipt that I had to pay full price for service. So they informed next time to go to there Faq for it to informed me of the return or refund policy so I have to look for it instead of it showing it. They don't display information for there customer to well aware before purchase. All I want is my refund.

      Business Response

      Date: 10/21/2023

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you're unable to redeem Groupon as planned due to the merchant not honoring the location you visited.
       
      In the previous chats, you mentioned that you visited ****** location. Could you please help me with the Full address of the location you visited to redeem the Groupon?
       
      With this information, I'll be able to look into the issue further.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction:Sept 16, 2023. Posted to my credit card on Sept 18, 2023.Amount Paid: $342.80 Purchased: 7 tickets for ********************** on Dec 3, 2023 at the **************** in *******, ** Dispute: I received tickets that are in a Closed section. The tickets I was sold on Groupon were not meant to be for sale, they are in a closed section as the stage is not viewable. The section I was sold is not for sale on the Merchant website. I brought it to the attention of Groupon and the Merchant Ticket Master) immediately after transaction went through. Account or Transaction Number with Groupon: 15-14682/ARZ I have asked for tickets to be issued in an "open section" Groupon told me it's a Merchant error and to contact them.I have been going round and round with both Groupon and Ticketmaster. Now, the sale is sold out and they will only offer Groupon Bucks.This is unacceptable as I need my original money to buy new tickets. I have a paper trail of all communication with both companies. Groupon admitted to a error code on their end and asked me to give them more time to fix issue. Well, now, I'm out of luck because the sale is sold out.And they refuse a refund to original source of payment. That is the resolution I am requesting. I would like help getting my $342.80 refunded to me so that I can go to the **************** and buy tickets in person.I have attached my credit card bill. And a screenshot of my ticket assignment. And a picture of the seating chart on Groupon website and the seating chart on Ticketmaster. Notice the grayed out section. My seats are in Sec 221. Grayed out area. Tickets should not be sold in the grayed out sections.Thank you for your help.

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/15/23, I purchased **************** 2021 *************** Lifetime License for my Mac laptop for $36. They sent me the redemption link and code to get the product, and since I had difficulty logging in I called the Security support for Windows and spent about 2 hours trying to get it installed with no avail. They then suggested for me to get a refund from Groupon. So I contacted Groupon via email informing them of my failed attempts and requested for a refund several times. They then reached out and stated I needed to get a letter from ********* indicating that it was ok for them to give me a refund. On 10/3/23, I reached out to the security support and they inferred that the product that I received maybe a scam and they provided me with ********* number. When I called ********* I am not able to talk to anyone on the phone an I was given a website for support. Please help. Thanks

      Business Response

      Date: 10/23/2023

      Hello Carine,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I reviewed your case details and checked your order information. I was able to confirm that your voucher is valid and working.
       
      If you're seeing any errors at some stage of the redemption, please help us with a screenshot of the error screen and we will be happy to review it for you.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:10/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/12/23, I bought a Groupon voucher (Item #**********) for tree work of $425 from ****************** I called for an appointment to get an estimate from **** and they asked me how I found them. I told them on Groupon. They made an appointment to come out and do the estimate on 7/18/23. Of course, this is out of the 3-day Groupon refund period. **** wanted $575 to remove one medium sized limb from an ash tree. Since their quote seemed rather high, I requested quotes from four other companies. All of the other four companies told me that THE WHOLE **** WAS DISEASED AND NEEDED TO COME DOWN and quoted $500 to take the whole tree down (less than **** would charge for one limb). **** DIDN'T EVEN BOTHER TO TELL ME THAT THE **** SHOULD BE COMPLETELY REMOVED DUE TO ASH BORER DISEASE. MAYBE THEY THOUGHT THEY'D GET ME NOW FOR THE **** AND LATER FOR THE REST OF THE ****. I BELIEVE **** THINKS YOU'RE STUCK WITH USING THEM, IF YOU'VE ALREADY BOUGHT A GROUPON VOUCHER AND THAT THEY TAKE ADVANTAGE OF THAT BY STICKING YOU WITH HIGHER PRICES. NOT TO MENTION THEIR DISHONESTY REGARDING THE HEALTH OF THE ****. I have contacted Groupon regarding this and asked for a refund. All I've received back are form letter responses regarding the 3-day cancellation period. I would think Groupon would care about the integrity of the companies they are selling vouchers for.

      Business Response

      Date: 10/21/2023

      Hello,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I reviewed your case details and the order information and it looks like you're referring to services directly with the merchant. Unfortunately, we're unable to pitch in regarding any services that the merchant provides that is not part of the Groupon deal or their prices.
       
      If you face any issues with receiving the service listed with your Groupon voucher, we will be happy to help. I'm afraid as long as your Groupon voucher is valid and is being accepted for the listed services, we will not be able to honor any cancellation requests that are outside the return window.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 10/30/2023

       
      Complaint: 20690901

      I am rejecting this response because: Buying a groupon voucher for this company is the same as throwing your money away. My prior notification explained why this is true.  I will not be using this groupon voucher, as I would be losing more money that I already have by buying it in the first place.  I will certainly be more careful in purchasing any of groupon's so-called "DEALS" in the future.

      Sincerely,

      *********************

      Business Response

      Date: 11/01/2023

      Hello there,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Thanks a lot for getting back to us and many apologies for the continued trouble.
       
      To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 11/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had $139 worth of Groupon Bucks from a previous purchase that a vendor refused to accept and Groupon said it could not refund me the money I paid, but could use the Groupon Bucks for future purchases.On 9/22/23, I purchased a groupon from a vendor, LightRX, and used $69 worth of the $139 Groupon Bucks I had to purchase it. It was my first time using my Groupon Bucks. 2 days later the vendor shared not seeing any record of the Groupon that was purchased so I attempted to log back into my account to try to provide proof, but wasn't able to login. I thought it was a password issue. In trying to reset it, I received an email saying there was no account found with my email (I've had the same email address since opening the account 6 years ago).I reached out to Groupon for support on both my purchase and issue with my account. I was told that I need to provide details of my credit card to look into the issue. I was concerned about this because I've never had to do that before and I did not feel comfortable providing that via email. Also, the credit card they referred to is an expired credit card that I no longer have. I also did not understand what that had to do with me both accessing my account or verifying the purchase I made and I said as much.I was told that I could have my Groupon Bucks emailed to me if I didn't want to provide my card details and this would deactivate the account fully. I agreed to this and stated I want my Groupon Bucks mailed to me because I planned to start a new Groupon account to use the ********************** Bucks I have since they weren't able to explain why my current account had an issues/was deactivated. I received an email today saying that I will no longer have access to my account and that they attached my "available" Groupons, which in looking at it were Groupons of what I purchased before of vouchers that weren't accepted by vendors in the first place meaning there is nothing I can do with it and my money or value thereof is lost.

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 12, I decided to purchase a massage for my mother's birthday on Groupon. I selected the business, and went to check out. My shopping cart only showed this one Groupon (the massage) and the total of that. I completed the purchase. A few days later, I logged into groupon to give my mom the certificate, and noticed other groupons (3 additional with purchases over $500) in my "My Groupons" area. I did not purchase these and they were not shown in my cart when checking out. This was a malfunction of the system. I believe this may be because I entered the site through a search for the specific massage business but that shouldn't have happened regardless. Groupon is refusing to refund to my original payment method, first citing that they can't do that if it was an "accidental purchase," which I proved it wasn't, and now they are finding a new reason, which is that you have to enact this within 3 days to get a refund. I do not want Groupon credit, this was a large amount of money which I need back. They are just giving me the runaround and refuse to escalate the issue although I have asked twice to speak to someone who can make decisions and this has not happened. I would like to get a full refund to my payment method as this was an issue with their system.

      Business Response

      Date: 10/21/2023

      Hello Chelsea,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I can confirm that our system processed your refund successfully on 10/04/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. 
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:10/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on sept 23 2023 i received two groupon clients i completed both services and on the 2nd of oct learned that my account was on hold and i had not been paid for the services i completed i am requesting that groupon pay me for my services asap

      Business Response

      Date: 10/21/2023

      Hello Nijah,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I'm sorry for any confusion!
       
      The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our [support content](******************************************************/support).
       
      If you require further assistance, reach out to our Merchant Support team from the [Contact Us](******************************************************/support/contact-us) page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.
       
      Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:10/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was logged into the Groupon app, looking for things to do for the weekend. While scrolling, a message popped up saying that I purchased a Groupon. I did not agree to purchase that Groupon. The Groupon is for a child ticket and I don't even have children. There was no button asking me to confirm, just a message saying that I purchased a Groupon. I have contacted Groupon and they are refusing to refund me, saying that the sale was final. I never agreed to this purchase. I have since removed my credit card info from their app, because I believe this charge was a scam or a bug on their app.The charge happened on 8/23/23, and I immediately emailed Groupon, within minutes. I have several emails back and forth from them, saying they hadn't had a chance to get to my request, and finally a customer service person on 9/18/23 said they were not going to refund the charge, as it was a final sale. The date the charge hit my credit card was 8/24/23.This seems totally scammy and predatory to me because I never agreed to purchase that. I IMMEDIATELY requested a refund, before it even hit my credit card, and then 3 weeks later when they finally got around to emailing me back, they refused.

      Business Response

      Date: 10/19/2023

      Hello ********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that this purchase was done accidetnally and unable to cancel due to fine print restriction.
       
      I checked and see that the deal fine print has the restriction, "All sales final". In this case, this is not eligible for a refund.
       
      Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 10/24/2023

       
      Complaint: 20686070

      I am rejecting this response because:

      The email I received states that they are still unwilling to refund my money. Again, I never agreed to this purchase. This Groupon is for a child pass in *******. I do not even have children, and I never would have purchased that. They are treating this as a case of buyers remorse, when that is not what this is.  When I was scrolling through  the Groupon app and saw the pop up purchase confirmed or however it was worded, I IMMEDIATELY emailed Groupon to let them know that I was charged for something I did not agree to.

      The email from Groupon says that the fine print of the deal states all sales final, which would assume that I entered into that agreement with Groupon by making this purchase. I ALWAYS read the fine print when purchasing something like this. Since I did not KNOWINGLY purchase this Groupon, there is no way I would have known what the fine print said. The Groupon manager said that they could refund me in Groupon credits, and that hopefully a similar deal to this one will come up soon. I have no desire to use a similar deal to that one or to buy more things from Groupon with their credits. I just want back the money that they have taken from me.

       

      Sincerely,


      *****************************

      Business Response

      Date: 10/28/2023

      Hello ********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry that my previous response was not satisfactory and the issue is not resolved.
       
      As we mentioned earlier, we are unable to process the refund for a Final Sale Groupon irrespective of the reason. However, we went ahead and made an exception in your case because you're a loyal customer of **********************.
       
      As per the Groupon policy, the exception refund can be given only as Groupon Bucks and not to the original form of payment.
       
      In your case, I've gone one step ahead and refunded this Groupon to the original form of payment.
       
      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well.
       
      Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

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