Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,684 total complaints in the last 3 years.
1,366 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/12/2023 I purchased 4 concert tickets from Groupon totaling $144 on the mobile app. This concert was scheduled at what I thought was *****, ****** because ***************** was going to be in ***** sometime this summer. The wording on the add didn't say the name of the town or state ************ name. It was "Savings Amphitheater" I went ahead and bought tickets to that concert. As soon as I did I tried to look up this place in *****, ******. I couldn't find it. So tried to cancel the order right away. I know what the fine print says, But I was confused on what city and state the concert was in. I contacted customer support super fast and had a few chats with them, but I can't get even groupon bucks?
Business Response
Date: 08/09/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any trouble with this. I reviewed your case details and see that the offer was indeed advertised towards show in **************************, ****** as highlighted in the attached screenshots. We have also included a map of the location in the deal page for our customer's to review.

Since this was towards tickets to a show that was scheduled for a specific date, there are no options for us to cancel it once confirmed, the deal page does indicate it under the Fine Print as this offer being Final Sale.

Unfortunately, there are no alternatives we can offer in this case including a refund in Groupon bucks as that also requires the original order to be cancelled, which is not possible in this case

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/12/2023

Complaint: 20390350

I am rejecting this response because: while I was trying to look at different items on Groupon when I hit the back button it took me to a default zip code instead of keeping me at my local one. That is why when I put them in the cart and bought those tickets I thought I was still within my zip code.

Sincerely,

***************************
Business Response
Date: 08/16/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am sorry that I wasn't able to provide you with your desired outcome in this matter.

I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Groupon to receive a refund because both merchants are not available on my day off. I contacted Groupon to receive Gbucks so I can purchase another deal that would work for my schedule and because I didn't contact them after purchasing the groupon within 3 days I am no longer eligible for a refund. This is a new policy they have come out with and have not notified their customers. I have attached proof that I contacted an agent and they offered refund options and later this statement was retracted and they refuse to provide any help. They even suggested I give the groupon to a relative or friend when the fine print details themselves state that it is NOT ALLOWED. Yet a customer representative from ********************** suggested the ******** idea which clearly goes against their policy. Their refund page says to look at the refund policy and the refund policy says to look at the fine print but there is no mention of refund time constraints.
Business Response
Date: 08/11/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.

Regarding your complaint: We apologize for any trouble with this. I reviewed the case details and understand your concern.

We realize that customer's *** have a preferred time to use a service, but Groupon does not offer these deals with guaranteed availability as it cannot be confirmed in advance. So we make sure most vouchers are valid for 4-6 months.

If you have very limited scheduling options of just 1 day in a week, it is always recommended to confirm the merchant schedule before purchasing the deal. We always provide the merchant's contact information or a link to their website on the offer page.

As a final exception, we will issue Groupon bucks towards this order as well, but I'm afraid going forward, we will not be able to honor any outside policy refund requests for similar cases.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 14, 2023 I purchased a Groupon for a restaurant called, His and Hers. This Groupon listed a, Groupon Guarantee. The Groupon Guarantee states that I can Trade-In, Anytime between purchase and expiration, you can trade-in vour unviewed voucher for any other Local deal. Upon attempting to do so the option disappeared. I contacted several representatives through their chat feature who informed me that Groupon now only gives 3 days to cancel and trading it in is considered a trade in. Although I screenshot my voucher stating the guarantee no one could honor it because on their end the policy had changed. I would have waited to select a voucher if I had known that or never had bought one. I did sign up for their new policy nor was I informed. I spent $43.05 and would like a complete refund at this point.
Business Response
Date: 08/11/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any trouble with this. I reviewed your case and understand your concern.

I have gone ahead and exchanged this voucher for the original purchase price in Groupon Bucks. You will receive a confirmation email with further details of your Trade In. The Groupon Bucks you've received from this Trade In are eligible towards any Local deal on Groupon.

Take your time finding the **********:

* You can start or restart the Trade In process until this voucher expires.
* If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/14/2023

Complaint: 20389174

I am rejecting this response because: Although, you emailed me on 8/11/2023 I have yet to receive the Groupon Bucks you stated as of 8/14/2023. After contacting customer service they still stated they will not exchange my Groupon as you mentioned.

Sincerely,

***************************
Business Response
Date: 08/17/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I have gone ahead and exchanged this voucher again for the original purchase price in Groupon Bucks. You will receive a confirmation email with further details of your Trade In. The Groupon Bucks you've received from this Trade In are eligible towards any Local deal on Groupon.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:07/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 6 Groupons to *******************. When I arrived at the facility the app was having an issue and despite refreshing, restarting, etc each time I tried to pull the groupon up it would say it was unavailable to try again later. I tried to see if the aquarium could look them up another way and they were unable to, so I had to purchase tickets on site. I reached out to Groupon thinking this would be a simple fix that since their platform was having a glitch that they would easily stand behind their product and provide a refund. Initially, I was offered a refund and when I accepted I was then sent an email that said sorry a mistake was made in offering that to you we can't give you one????
Business Response
Date: 08/11/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any trouble with this. I reviewed the case details and understand your concern.

We had our team review this and were able to confirm that there were no app issues registered at the time reported. It looks like this was due to a network issue which is not under our control.

Though the offer is Final Sale, since an agent provided a miscommunication offering a refund, we will be happy to make an exception in this case.

But we're only able to offer a refund in Groupon bucks, I'm afraid no other alternatives can be provided at this time.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/14/2023

Complaint: 20388722

I am rejecting this response because: a refund is the only satisfactory solution. Whatever issue caused the Groupons not generate on my side is no fault of my own. The hours spent dealing with this have been frustrating and unessecary. A credit to use a site that provides this type of customer service is no resolution at all.

Sincerely,

*********************
Business Response
Date: 08/17/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am sorry that I wasn't able to provide you with your desired outcome in this matter.

I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/18/2023

Complaint: 20388722

I am rejecting this response because: same reason as before

Sincerely,

*********************
Initial Complaint
Date:07/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for an oil change. I went to use it I want to say about a month later and when I went there, they told me they don't accept Groupons and that it hasn't been working for a long time. So I paid full price to get service, then reached out to Groupon later for a refund. I was asked if I'd prefer them reach out to the shop or just take a refund, and I picked refund since I already got the oil change and the Groupon expires before I will need another one anyway. Well I didn't get a refund, I instead received an email saying they contacted the shop and said I never came in and all this c*** and I was livid. So I called the shop and they said I'm the 4th person in 2 days calling about Groupon. Apparently the Groupon is for a shop down the road that STOLE THEIR NAME and people have been getting confused and going to the wrong shop. They advised that I be careful if I end up going to that shop. I have reached out to Groupon explaining this via email and live chat since unfortunately there is NO WAY to get a hold of anyone via phone number so we keep playing this game drawing it out over days. They then said they can't give me a refund since it has been more than 3 days after purchase and to gift it to someone. SORRY?! This is a bit of a different situation than me just deciding I don't want to use this. I DO NOT WANT TO SEND ANYONE TO A SHOP WHO STOLE ANOTHER SHOP'S NAME AND I WANT MY $60 BACK. Also the fact that one person already asked if I wanted a refund and now someone else is saying no??I am still trying to get a refund and they wanted proof of me paying full price at the shop I went to, so I sent it in, not that I should have to?? This is RIDICULOUS. I WANT MY MONEY BACK AND WILL NOT be using Groupon again. This has been the biggest nightmare. THIS SHOP SHOULD NOT EVEN BE ALLOWED ON GROUPON AND IT'S DISGUSTING THEY'RE SUPPORTING THEM WITH NO CARE ABOUT ANYONE AND TAKING THEIR MONEY WITHOUT REFUNDING
Business Response
Date: 08/09/2023
Hello Cassie,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We reviewed your case details and understand your concern. Please note that we always provide the full address of any business that is listed on our website so customers can review it before making a purchase.

We understand that there was some confusion due to the businesses having similar name, but we cannot change our policies based on customer confusion when all the deal details are made available before purchase.

As a one time exception, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 08/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Hello, this has been resolved yes, thank you so much for the help
Sincerely,

***********************
Initial Complaint
Date:07/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a groupon that expires in October. I made an appointment with the business for today at 11:30. A little while before I get a text asking if I can move my appointment to 2:00 PM. I text back that I can't because I have movie tickets. I waited for a reply because I wasn't sure if she was just checking because someone else wanted my time. I think that was true because she said later that she had someone getting eyelashes. I assumed because she didn't respond, she might be expecting me to show up. I called her and it went to voice mail. Later I texted again. She never said she cancelled my appointment. I called and texted again. No response. I didn't want to lose the groupon for being a no show, so I drove 20 miles to her place. Five minutes before I get there, she wants me to change to tomorrow. I was upset that she didn't respond to me until I was almost there. I said I thought she was unprofessional. She didn't like my attitude, and told me she would contact groupon and tell them to refund it. I called groupon and got the automated cusyomer service. I asked for a supervisor, but was left hanging. A guy finally responded and said he could give me groupon bucks. That was ok with me. Then he says the cancellation period ran out. so no refund. I didn't cancel, I was stood up. The groupon is good until October. Clearly I don't want to reschedule, and she doesn't want me to. We now would be uncomfortable with each other. She is willing to give the money back. Groupon is the problem. I shouldn't pay for a groupon I can't use. Her communication was just confusing. She only got back to me as I was pulling in the driveway, I have GPS proof. The let's do tomorrow was the text at 11:10.
Business Response
Date: 08/08/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Order # ********** was already canceled and refunded to Groupon Bucks on 07/28/2023.

The refunded Groupon Bucks was used towards the purchase of new Order # **********. I hope your issue is resolved.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They made it right

Sincerely,

***********************
Initial Complaint
Date:07/27/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June '23 I purchased a Groupon for home powerwashing by company "Designed Comfort". I consulted directly with the vendor to figure out what to purchase since it's only one large side of my townhouse that needed it. I used $51 "Groupon bucks" to purchase. July 21, '23 vendor comes to my house as scheduled. Instead of powerwashing, he tells me he'll only do it if I pay an additional $675 to add on another side of the house. I complain and he brings price down to $400, which I consider but then he tells me he only takes ***** or cash. I say "no." He assures me I can get a refund for my Groupon, and he leaves. But then vendor marks my Groupon as "redeemed" the day AFTER I refused the service! So Groupon says I can't get a refund without written confirmation from vendor that they did not provide the service. I tried making the point to Groupon that this vendor is scamming people and is not reputable. No surprise, vendor does not return my call or text requesting he confirm he did not powerwash at my house. So Groupon will not refund my $51. Even if vendor HAD powerwashed my house, which they did NOT, Groupon should NOT support vendors who scam customers with this type of upcharging! $675?? Groupon has no phone number anymore, only email. And so they process to communicate is very drawn out. Sometimes if you get an email back and respond, but you never hear back. Or it goes to a different staff and you have to start the whole story over again. Horrible customer service! And ********************** is enabling vendors to essentially steal from customers by fraudulently marking Groupon as redeemed, even if customer refuses the service. BTW, most emails are solely within Groupon system using their "email us" button - so I don't have access to most of them. Only a few of my responses.
Business Response
Date: 08/08/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Order # ********** was already canceled and refunded to you as Groupon Bucks on 07/31/2023.

You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 08/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:07/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a second group on for Botox treatment at Hollywood body and laser as I have bought one prior. When I went to use it I was told by the business that I could not use a groupon a second time with them. I reached out to Groupon for a refund and was told they could give me credit or refund me. I asked for a refund. After three days of not received a refund I reached out to customer service asking when to expect my refund. I was then told that I couldn't get a refund as I had to ask for a refund within 3 day of purchase. I didn't use it within three day as I didn't need a follow up appt for 2-3 months and I bought in June. I tried to use it and was denied by the business. I reached out to group on to let them know and now they say I can't be refunded. This seems extremely unethical as on my existing Groupon said but this again but the business will not let you use it again? I would like a refund of my voucher.
Business Response
Date: 08/08/2023
************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the fine print restriction of limit 1 per person.

Unfortunately, I'm unable to lcoate your Groupon for Botox treatment under the email address ***********************.

In this case, can you please help me with the order information to locate your Groupon and look into the issue?

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:07/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Groupon on May 26th after the business I purchased a groupon for told me they wouldn't honor the initial value of the groupon ( it expired). On June 8th I offered to accept Groupon Bucks for the initial value. In return, Groupon offered two options on June 8th - either a refund to my original form of payment or Groupon Bucks. I responded at that time that I would prefer a refund to my original form of payment. On June 8th, Groupon customer support told me they refunded my payment to my original form of payment ( paypal). On June 13th I followed up because I had not received the refund. On June 25th they responded that they had refunded my payment, and to follow up with ******. I followed up with paypal, who told me to ask groupon for the transaction ID so they could look into this further. On July 7th Groupon told me the refund actually hadn't gone through due to a technical problem, and they would need my full name, bank account number and routing number and this was the only way to now refund me. With hesitation, I provided this personal information on July 10th. Since July 10th I have still not received a refund, and every time I follow up I am told there are a lot of refunds pending and to be patient. I am now concerned because I have provided personal information, no refund, and no answers. When I look on the groupon app - it shows this groupon was refunded however this is not true.
Business Response
Date: 08/08/2023
Hello Alena,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your refund initially failed due to technical issue.

I can see that your refund is now succesfully processed and it was done as a wire transfer to the account number you have provided to us.

I hope the issue is now resolved. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:07/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon voucher for teeth whitening on April 25,2023. I called the dental office to make an appointment and was told they don't have any appointments until September, which was not advertised on the voucher web page. I immediately attempted to request a refund through the Groupon website using the email form they provide. Groupon has no customer service chat service nor do they have a working phone number to contact for additional support, adding to confusion when seeking a refund. I used the only service they offer (the email form) and did so within the time window they advertise on their website under terms and conditions. I have still not received my refund. This to me is false advertising. Groupon negated the terms of their own contract by not honoring my refund request. Additionally, they refuse to refund me for a service the merchant could not provide within an adequate time window.
Business Response
Date: 08/08/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to availability issue.

Ive provided more specific options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.