Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,810 total complaints in the last 3 years.
1,293 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon on sept 21 2023 To change my cars oil. Instructions said I had to wait 24 hours for the order to process before I can print the order and go use it. Today it's Oct 1, 2023 - ten days and it is still processing so I can't use it still. I've also requested for it to be refunded everyday since sept 22 and they keep giving me the run around. Saying it's been escalated. The order was escalated on the 22, if you didn't finish the order then refund me so I can to change my oil somewhere else.
Business Response
Date: 10/18/2023
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: My apologies for the trouble.

I've sent a direct email from Groupon, please take a moment to review and respond back to me.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:10/01/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a groupon for transmission service by "Midway Auto Repair" on this website. However the merchant doesn't provide service to my car model. Groupon refused to issue a refund.*****************************************************************
Business Response
Date: 10/16/2023
Hello YI,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the continued trouble.

I can see that you've been refunded by the chargeback process by PayPal. For further details about the refund, I will kindly urge you to reach out to PayPal.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********
Initial Complaint
Date:09/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1000-146258-357549. This order I was not able to use the service and Id like refund to be issued as merchant was fully booked and I couldnt use this Groupon Id like refund back to original payment method
Business Response
Date: 10/15/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 16, I purchased a coupon for oil change. At first I had trouble with the payment, and received an email saying that the payment didn't go through, so I reordered and paid again, and the second time it worked. Then I went to the shop and redeemed a coupon. But latter on I checked my credit card statement, I found out that Groupon charged me twice. I only used one that can go through the payment, another one I didn't even know existed! So I contacted Groupon with all evidences, and asked Groupon for a refund to my card. However they are saying they will only give me Groupon credits. I haven't even expected that they charged me twice!!!
Business Response
Date: 10/15/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the mishap wherein you made the purchase twice unintended.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed the duplicated Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/20/2023

Complaint: 20678930

I am rejecting this response because: Why they refund me $35.1, but not the full price $39? I don't really mind the $3.9 difference, just disappointed with their dishonest.

Sincerely,

*******************
Business Response
Date: 10/25/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the mix-up and I'm more than happy to clarify it.

I've checked your account and confirmed that a promotional discount "FBCONACT" was applied to your order at the time of purchase. The full amount paid after that discount was C$35.10, so that's the amount we've refunded.

You can check the same if you cross-reference the charge from Groupon **** on Sep 16, 2023, in your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/27/2023

Complaint: 20678930

I am rejecting this response because: Groupon charged me 2 times, One payment didn't go through but the system charged me $39. This is the amount Groupon should refund me.

The second time I tried to pay again, because I have HONEY Extension on my chrome, so when the payment goes through, it reduces the price automatically by testing different promotion codes. THe second time the payment was successful, that is $35.1. This is the coupon I used.
But I did received an email from Groupon says that they will give me $10 credit for this mistake, and I'm OK with that. So this response just for reject the last answer about the $35.1 refund from Groupon, because that's not correct.

Sincerely,

*******************
Business Response
Date: 10/31/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many thanks for getting back to us and my apologies for the continued trouble.

Please know that we are only able to cancel a voucher that was not used by the merchant. You were able to use the voucher for which you had paid, C$39.00.

I've provided you with C$10.00 in Groupon Bucks to your account previously for that. Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:09/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July I used Groupon to book a moving voucher. My computer was being slow so I reloaded it which in turn CAUSED ME TO DOUBLE PURCHASE THE $242.36 VOUCHER!!!!!!! No worries SO I THOUGHT, I reached out to CapitalOne who in turn issued me a temporary credit. 7 weeks quickly went by and then the credit was removed because Groupon told CapitalOne it was a legit charge. On numerous occasions I have tried to reach out to Groupon for at least a store credit. Either I get auto generated responses from email, or if I do reach a live agent they either tell me they will send an email to investiage or they place me on hold to check with their team only to DISCONTINUE the conversation.
Business Response
Date: 10/17/2023
Hello Mark,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and checked your account. I do see that as you indicated, you did not reach out to our team when this purchase was made as your first point of contact was your bank for a dispute.

Please note that disputes are available to customers to claim their funds in case of fraudulent purchases or when a merchant refuses to provide service after charging the customer. Disputes are not valid in cases of accidental orders from your end.

Your order was made on 07/17/2023 and the first cancellation request we received was on 08/01/2023, which was alraedy past our cancellation window.

In this case, we're no longer able to offer a cancellation towrads this order. You can always reach out to our team within an order's return window for refunds and we will be happy to process that for you. But we're unable to cancel orders past their return window that was accepted at the time of purchase.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon on Sep 15 for carpet cleaning. I called the merchant next to schedule for service. ******** asked for the Groupon number and scheduled for a service. We agreed on call with merchant that if the final quote doesnt work, we wont carry out the service. When the merchant came, they said they cannot service and left. However, they marked my Groupon redeemed. I complained with both - groupon and the merchant. Both declined to do anything. Merchant even said that Groupon does this normally with every customer illegally - where they keep all money even when there is no service. I need my Groupon refunded. From BBB, I need deep investigation in Groupon malpractice Groupon order number 1000-146296-561656.
Business Response
Date: 10/15/2023
Hello Abhishek,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the wait.

I will reach out to the merchant and write back to you in a direct email from Groupon.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/16/2023

Complaint: 20678609

I am rejecting this response because: there is no resolution provided.Groupon promised to look into but havent provided any resolution. I am unclear on what basis Groupon is suggestion to close the request. I patiently look forward to their proposal for resolution and exhibit good business practices

Sincerely,

***************************
Business Response
Date: 10/23/2023
Hello Abhishek,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many thanks for getting back to me and I can't apologize enough for the continued wait and trouble.

I've already reached out to our team and they are waiting to hear back from the merchant on this. I will go ahead and ask them to give a follow-up with the highest priority.

I will monitor the request closely and will do my best to resolve it ASAP and follow up with you in a direct email from Groupon.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/24/2023

Complaint: 20678609

I am rejecting this response because: there is no resolution provided at all.

to BBB team: this is an example of bad business practice Groupon has engaged in. They are marking complaints resolved even when they have done nothing to resolve the issue at hand. They are looting customers via their unethical practices

Sincerely,

***************************
Initial Complaint
Date:09/30/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would like to issue a complaint against Groupon. They sold me a service that did not exist and they are refusing to issue a refund. Instead they want to give me in-store credit, or Groupon Bucks. On 8/29/23 I purchased a kayak rental for Friday, 9/1/23 at 10am for $76. I went to the Bridgeport rental location on that date and no one from the kayak company showed up nor would they answer my phone calls. On 9/1/23 I wrote to the vendor and Groupon and stated that I would like a refund as I did not receive the purchased service. The vendor replied on 9/2/23 stating they refunded my payment to Groupon. The vendor also stated that Groupon is not supposed to have Bridgeport reservations on Fridays. I also notified Groupon on 9/1/23 thru their website but did not get a response. I reached out to Groupon again on 9/12/23. Groupon first told me they could not contact the vendor and then that they could not refund me my money through my original payment because I had not canceled the purchase in 3 business days. Even though I did reach out to them on 9/1/23. After multiple back and forth emails with Groupon, they dropped the email link, so I had to start a new query. I believe I should be refunded the $76 to my credit card because 1) Groupon sold a service that did not exist; 2) Groupon falsely advertised that the service existed on the date that I purchased it; and, 3) per Groupons policy I notified them in 3 business days that I wanted a refund, even though the underlying premise of that policy is that I changed my mind, i.e., that I chose to cancel, but I did not cancel, they canceled on me.The vendor already returned the money to them, so I do not understand why Groupon will not return my money to me. Either Groupon made a mistake by listing this rental as available, or they were deceptive in the sale of this rental. In either case, the failure was on their end and not on mine, so I should get my money back. The order number is **********
Business Response
Date: 10/17/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 09/30/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 10/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon has refused for months to refund a Groupon I requested to be cancelled and refunded due to their horrible customer service and deceitful promotions on another oil change Groupon. Now the Groupon has expired and i still have not received a refund .
Business Response
Date: 10/14/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that the Order # ********** was already canceled and refunded to the original form of payment on 08/19/2023.

May I ask, do you have any other issues other than Order # ********** ?

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon has a horrible customer service, it is impossible to speak to someone over the phone, although email is an option the understanding is not there. I have asked for a refund for two purchased deals I made and it is becoming very exhausting from both Groupon and the vendor. They do not want to refund me for a service I have not used due to issues with the vendor I have decided I do not wish to use their services and they keep telling me that the vendor has confirmed they are still in business and they are taking expired Groupons.
Business Response
Date: 10/14/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I can see that our Internal team has reached out to the merchant and confirmed that they are still in business and you can redeem the Groupon.

Given the circumstances, I want to make sure youre taken care of this. In general, it is not our policy to refund the Groupon that is expired. However, in your case, we have made an exception.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:09/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two all inclusive packages on Groupon called **************** on 7/21/23 . I chose the dates and place I would be traveling from on the Groupon which made my price higher so I purchased at the higher price. The Groupon only stated there could be additional fees if you flew out of a different airport other than the one on the Groupon or for single travelers. When I called to book price was almost double I tried to cancel they wouldn't allow me to. They said I needed to call Groupon. When I contacted Groupon I was only able to send a message through their support department. They have been transferring me from person to person with no resolution. I initially contacted them on 7/29/23.
Business Response
Date: 10/14/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned.

I checked and see that this Groupon was canceled and refunded from our end on 10/01/2023. The refund should be in your account by now.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.Wait

Regards,

Deepa
Manager - Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.