Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid roughly $22.00. This was the email i sent them:No, when I purchased it did not ask me to pick a day.After I bought it it said a countdown that is starts in 7 days but that was after I bought it it says no where on Groupon before purchasing what the dates are. Theres no link to ur website. It is misleading it says thru Jan 1st. If its thru until something it implies that its NOW thru Jan 1st. Or else they would have specified a start date.I was from out of town visiting the ****** area by airplane. I had a rental car and decided to buy the tickets I checked Groupon they advertise drive thru light show thru January first. So to my understanding is was now u til Jan 1. I understand if they closed in weekend but they hadnt opened at all the open mid November and only after I purchased the tickets it gave me the dates, that should have been clear before I bought them. Now I am home in ******************* and will not be able to use them. I immediately emailed them and they said only if I bought trip protection could I get a refund. I told them it wasnt a need to buy it. Protection should protect a customer from unforeseen circumstances, not misleading advertisements. If I had known the date wasnt u til a week from now I would not have purchased the ticket because I know I wouldnt be there at that time. The website is misleading. They did not clearly specify when they start or say they werent open yet. They were selling tickets a week before they were open. I would like a full refund plus a few extra dollars for the inconvenience of having less available cash to spend on my trip. Redemption Code GPMOAFTKCCYX Groupon VS-4VZ2-TV47-55PP-PFRH Original Price $42.54 Groupon Price $26.95 Amount Paid $26.95 Expires January 1, ****

  Business Response

  Date: 11/27/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Also to make up for the trouble, I've gone ahead and issued $10 in Groupon Bucks to your account. These can be applied to your next eligible purchase so that you can save a little extra the next time you shop with us.
   
  Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I would like Groupon to show the dates on the same page as the ticket so the customer knows the dates before purchasing. 
  thank you 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Groupon to purchase a microneedling package for $164 back in July 2023. We never received the redeemable voucher needed to use services. We contacted Groupon to find out what happened. They told us initially the transaction failed and was not processed. However Groupon was still taking payments from our Klarna account. When we contacted them in regards to this we were told it went through and the voucher had been sent to our email ************************** We explained we NEVER received it. At first they tried to blame our ****** account saying the problem was on their end. After speaking with ****** and reviewing our account we can clearly see the transaction went through fine and the issue is on their end. Come to find out they sent the voucher to the wrong email. When we tried to correct it and have them resend it they refused and said they can only do a credit to our Groupon account. It's now November 2023 and we have yet to see our Groupon credit. They argue they sent the refund via email as well, but we NEVER received it. If a refund was emailed it was emailed to the wrong address and they refuse to do what they need to do to correct it. All we want is the $164 worth of services we paid for.

  Business Response

  Date: 11/23/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've sent a direct email from Groupon, please take a moment to review and respond back to me directly over there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the hotel reservation from Groupon on October 27th, it stated that I could get a full refund up to one day prior to arrival. So I purchased. My credit card company reached out stating that my card was declined because they had concerns it was fraudulent. So I booked a second reservation. When I went to go cancel. There was no way to cancel except to get Groupon Bucks. But I wanted my card refunded as this was fully refundable. Groupon has no way to reach them Via email nor phone. The only option is live chat. Every time I start a live chat, the person, or bot, stops responding or never responds in the first place. So they are holding my money hostage and there is no way to reach them. Its criminal. I have spent hours trying to get this resolved. I have reached out to my credit card company but there is no guarantee there. Inwant BOTH reservations cancelled but there is no way to reach them.

  Business Response

  Date: 11/21/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ************************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/25/2023

   
  Complaint: 20865294
  
  I am rejecting this response because my financial institution rejected the dispute. I have emails from Groupon stating that they will refund BOTH reservations yet they only refunded one. 

  
  Sincerely,
  
  ***************

  Business Response

  Date: 11/27/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I can confirm that our system processed your refund successfully on 11/26/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This has been resolved by the vendor.  Thank you so much for your help in getting this matter resolved.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, November 11, 2023, I paid Groupon $25 for a 2-for-1 laser tag deal at a local business, *************. I did not have the app on my phone, so I attempted to access the voucher via the email Groupon sent. The Groupon website would not pull up the code - I kept getting an error message (see attachment). This was not a case of buyer's remorse or me not going to the location. I was holding up the line at ************* attempting to get the website to work on my phone - it would not, no matter how many times I signed out of my email on my phone and reopened. THIS WAS GROUPON'S ISSUE. I had no choice except to pay the regular price for another laser tag pass at the desk so my son could participate with his friends. I contacted Groupon customer service the next morning, presented the facts (with the screenshot), and was denied my requested refund because this deal was "Final Sale after purchase." While I understand the meaning of this, the reason the voucher was not used is because Groupon's website did not work. It is bad business for Groupon to hide behind a bad policy when the error or issue was caused by Groupon. There was nothing I could do to access the product I bought FROM Groupon. As a result, I am out $25 and I am seeking a full refund from Groupon for the product I was not able to use because of their own faulty website.

  Business Response

  Date: 11/21/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for Two Laser Vein Treatments for ******. However, when I tried to book an appointment, the facility informed me that I am not a candidate for this treatment because I am on Blood thinners. I emailed Groupon asking for my refund but never heard from them. When I never heard back from Groupon, I then reach out to customer service via Live Chat. The customer service person refused to give me a refund because by that time the Groupon had expired. Then I was given a credit with 24 hours to use to purchase another deal. That credit never came available to allow me to use it. I have tried to contact **************** again, but they refuse to give me a refund or to make the money available in the way of a credit.

  Business Response

  Date: 11/21/2023

  Hello Alena,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon voucher for Blink Fitness on 11/3/2023, order #****-146543-420247. The fine print on the deal page stated: Customers can cancel for a refund up to 5 days after purchase, after 5 days the customer cannot get a refund. I requested cancellation on November 8th using the customer service chat (only option available). **************** responded the following day, asking me what the issue was. I restated my request to cancel and was then told that the voucher expired. I reminded them that I requested the refund on November 8th and sent a screenshot showing my request dated 11/8/2023. Another representative then responded with the expiration date of the voucher has passed on November 8th which is the same day when you requested the refund. Which makes absolutely no sense. November 8th is five days after November 3rd. Policy states refunds are not allowed AFTER 5 days. When I reiterated that the request was made within 5 days, the response was it is not our policy to issue a refund for Final Sale vouchers Their Refund Policy states to check the fine print on the deal page to see if the deal is final sale. The fine print clearly says I have 5 days to get a refund, not final sale. Their response was, I see that this order has been purchased on 11/03/2023. As per fine print, Customer can cancel for a refund up to 5 days after purchase, after 5 days the customer cannot get a refund. Hence, it is non refundable. to which I replied, once again, that I requested the refund on November 8th. I then received the same earlier, incorrect, and nonsensical response stating that Unfortunately, it is not our policy to issue a refund for Final Sale vouchers" even though it is clearly not a final sale voucher according to their own website. I have been going in circles, back and forth with them for five days now and it seems a deliberate attempt to get me to give up so they can avoid providing me a refund and following through with their stated policy.

  Business Response

  Date: 11/21/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18, 2023, I purchased a coupon to have my van detailed by *************** for $73.70 (item #**********). On August 31, 2023, the coupon was marked as redeemed. That was not possible because on that date, I was in Europe. On October 16th, I went to AAG to have my van detailed. They do not work by appointments. After waiting 3 hours, I left because the detailing person never showed up. I contact Groupon and was offered a little over $14.00 as reimbursement for my $73.70 coupon. I declined the offer. I went back to AAG on October 19th. I waited 2 hours for the detailer to show up and another 2 hours for him to detailed the van. He worked on it for 2 hours. When I got the van back, the only thing he did was to vacuum the front half of the van. The work could have been done in less than 10 minutes.

  Business Response

  Date: 11/24/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value. 
  
  I checked and see that the deal fine print has the info, "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services". In this case, I request you to reach out to the merchant since the service provided is not satisfactory. 
  
  From our end, I've gone ahead and issued $25 in Groupon Bucks to your account.
  
  If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right. 
   
  Please make sure to check the box, "APPLY THE AVAILABLE GROUPON BUCKS" at check-out at the time of Groupon purchase. Only then your Groupon Bucks will be used.
   
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager  - Groupon Customer Support  

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Groupon for a massage. The massage vendor says they do not honor the Groupon anymore and Groupon will not refund. They are selling Groupons for services that are not honored. They are stealing from the customers

  Business Response

  Date: 11/23/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value. 
  
  Unfortunately, I'm uanble to locate your Groupon using the email address ******************. In thi case, can you please help me with little more information to locate your order and look into the issue for you?
  
  Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for parking at *********** in ***. The Groupon stated that no prior reservations were required and thought the Groupon expired on January 16, I wouldnt lose the promotional value. On November 4, I drove to the lot that was full and they informed me to speak with Groupon for reimbursement. When I did Groupon (only able to communicate via email and responses wouldnt come until 3AM) stated they would give me Groupon bucks to use on their site. I want reimbursement to original payment being that it stated nowhere at purchase that this would be the case.

  Business Response

  Date: 11/24/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned due to availability issue. 
   
  I can see that we've offered Groupon Bucks refund for this issue. I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these tickets for Friend for his birthday and his wife. I paid for them $140 over a month ago I tried to contact through chat I did not get a chat. I tried to send an email I push send and it comes back and it doesnt tell me that it received my email, Ive been trying to contact the company theres no phone number it says to chat or send an email I just want my money back. I did not receive the tickets in my Groupon and this is made the birthday present not a fun thing because Ive been trying to get the tickets and I have not received them but they took my money which was $140

  Business Response

  Date: 11/23/2023

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're uanble to access your Groupon voucher to redeem as planned. 
  
  I checked and see that your Groupon for Hot Wheels Monster Trucks Live Glow Party Order # ********** was purchased under the account with the email address *********************. 
  
  Please login to your account using the email address ********************* and access your Groupon. 
  
  Also, the deal fine print has the restriction, "Final sale". In this case, this order is not eligible for a refund. 
  
  Due to the nature of live entertainment and working with ticket sellers, our GrouponLive event deals are considered final sale, meaning that I'm unable to approve a refund in this situation. 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support