Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon in June 2023 , long story short I realized it was the wrong place after the purchase. So I went to the venue (property) to cancel in person at that time we then 3 way called groupon and an agent assisted the front desk lady and myself and we canceled on her end and my end. The agent from groupon stated I'd receive my refund 3-7 buisness days, well that was in June, 2023 . Since then I've written letters , emails, live chats and I have proof of it all, and response after response , about 500 plus times since June they say they have escalated my issue , I'll get an email or call within 7 days . Still absolutely no response . I've submitted all required information they have requested from me, each time I chat with them. The last agent which I took screen shots for proof said i could get a credit , I stated no thank u I need a refund and the chat was ended on groupons behalf. Immediately I hit live chat for the 5th time of the evening and I got the same person who had just closed me out. I then said I need my refund. Now all the sudden the credit offer was outta the window basically they disregarded everything I typed . Instead the response I received was "groupon will escalate your issue, u will hear back in 7 days . Just like the 550 prior times I contacted them for my refund . They are a scam please help me get my money back this is over seven hundred dollars . I have more proof other than what I attached as well

  Business Response

  Date: 01/30/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 01/11/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PRELIMINARY SUMMARY: In Feb 2023, I ordered 8 photo blankets from CanvasOnSale. Unknown to me, this vendor charged for the 8 photo blankets plus 6 additional photo blankets for each of the 8 photo blankets.. THAT MEANS THE VENDOR CHARGED FOR 48 BLANKETS!!!! I have tried to resolve this issue, but today the vendor removed the detailed invoice from my order. I do have a copy which is attached.Extended details:* In February 2023, I ordered 8 photo blankets but the vendor charged me for 48 blankets: Cost approximately $911.52. (Detailed invoice is attached.)* I have tried to resolve this matter with you complaints ***** but did not get a favorable response.* Today, I contacted customer service to discuss this matter, but after my call, the Detailed Invoice has been deleted from the CanvasOnSale site. CanvasonSale is deceptive.* Since the vendor has deleted much of the pertinent information, would you please search the records for the "Detailed Invoice" that was present previous to yesterday, January 2,2024.* Please note: The 'Detailed Invoice" is deceptive. When I have contacted your customer service, each person has told me that the 'contract is misleading". Each has told me that there is only "one blanket per coupon" until I point out the "Detailed Summary on the back of the Groupon.. PLEASE GO INTO THE SMALL PRINT, "DETAILED SUMMARY", on the back of the groupon, which will explain the problem.* Thank you. I am 74 years old and this is the worst scam that I have ever encountered.THANK YOU! ******************* PS: If possible, I want to cancel this entire order and have the money refunded.

  Business Response

  Date: 01/30/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I'm afraid, any charges made directly to the merchant must be addressed through direct communication between you and the merchant. We, at Groupon, cannot intervene in such cases. Therefore, I kindly urge you to reach out to the merchant directly to work towards a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28, I purchased a deal from Groupon for two Sea world tickets with a free meal using this link (*********************************************************************************). Groupon sent me only the tickets without the free meal. I contacted two customer service agents regarding this and they both ended my chat without resolving the issue. I ended up having to buy meals in the park out of pocket for $40 dollars. My order id is ******************

  Business Response

  Date: 01/30/2024

  Hello ***,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  To help make up for the trouble, I've issued $40 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks.
   
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support
  

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/31/23 I used Groupon to purchase Monjuaro. Somehow 2 orders for the medication was placed. 1st was for $320 and the 2nd was for $370. I made the appointment with ***** Aesthetic to speak with provider. Unfortunately I was not able to keep appointment. The only was to get the medication is with an appointment and a prescription. I never have received my product!! I filed a claim with my bank regarding fraudulent charge. They are continuing to investigate my claim, however they will take the $700 out of my account on 1/12 if this is not resolved. I don't understand how Groupon can take this much money from someone especially when I was unable to complete steps required. I feel Groupon should refund my money. I have 2 phone numbers they provide to contact them. Of course the numbers aren't active. I have reached out by email. No answer yet.This company is pulling a scam. I spoke with ***** Aesthetic, I was told they have seen this with many other customers. This is a red flag for a scam. Please help me resolve this issue if possible. Thank you so much for any help you can provide.***************************

  Business Response

  Date: 01/30/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ****************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two massages from Groupon and when I went to schedule them I couldn't get an appointment until after they both expire so I attempted to get a refund from Groupon but there is no way to contact them. One of their contact numbers lead to a scam and the option to email them doesn't allow you to submit anything so I have no way to get a hold of anyone to even ask for a refund and the app doesn't give me the option to request one. I just want my money back from the massages that I won't be able to receive before it expires and they use that as an excuse to not pay me back.

  Business Response

  Date: 01/31/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent a direct email from Groupon, please take a moment to review and respond to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21093530
  
  I am rejecting this response because:

  I received this response from them which never mentioned a refund, however I figured they wanted the info the do so, so I sent them. "Hi, thank you for finally reaching out I appreciate it. The order numbers were ******** and ******* and they were both for a 90 minute deep tissue massage from root cause massage." That was January 31st of **** and they have yet to respond to me I feel they have no intentions on refunding me my money

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/14/2024

  Hi *****,
  
  Firstly, I want to extend my sincerest apologies for the delay in our response. We've been experiencing a higher volume of inquiries than usual, but please know we are committed to addressing each concern as quickly as possible.
  
  Many thanks for providing the details of your purchases. I've gone ahead and removed both orders for the 90-minute deep tissue massages from Root Cause Massage from your account. A refund has been issued to your original form of payment for each purchase. You will receive an automated email from Groupon shortly, confirming the cancellation of each order.
  
  Please be aware that any discount or promo code used for these deals cannot be refunded, as these amounts were not directly paid to us. Rest assured, the actual amount paid after applying any discounts has been fully refunded to the payment method you used.
  
  Thank you for your understanding and patience during this time. 
  
  With care and kind regards,
  
  Swagat B 
  Manager | Groupon Customer Support

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that I have been refunded and this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon but the dates available did not match the price. I contacted Groupon before the expiration date and chatted with a customer service agent about issuing a refund. The agent stated the refund would be issued to the account I made the payment from. It's been over a week. I contacted Groupon for the status of my refund and they stated they could not issue a refund because the voucher expired. I called before the expiration date and have email documentation to prove it.

  Business Response

  Date: 01/30/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent you a direct email from Groupon, please take a moment to review and respond to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently (within the last 12 months) tried to "use up" some of our old, expired Groupon vouchers. I contracted several vendors and were told either that they no longer accept Groupon or the vouchers were too old. I was perplexed by this since Groupon states "The amount you paid never expires and can be used at any time". So, I actually went to two of the businesses (****** and Studio Movie Grill) and were told they same thing. The vouchers cannot be used.So I contacted Groupon customer service to see if these could be converted to any type of useful voucher. I was told "no" but on two occasions I was told a second tier representative would contact me. That never happened.Here is a list of the expired Groupons:A Southern Trilogy Purchased on July 26, 2018 $13.00 Item # ********** A Southern Trilogy Purchased on July 26, 2018 $36.00 Item # ********** Studio Movie Grill Purchased on August 7, 2013 $30.00 Item # ********* Studio Movie Grill Purchased on August 7, 2013 $30.00 Item # ********* Studio Movie Grill Purchased on August 7, 2013 $30.00 Item # ********* Studio Movie Grill Purchased on August 7, 2013 $30.00 Item # ********* ***************** Purchased on January 16, 2013 $220.00 Item # ********* ***************** Purchased on January 16, 2013 $220.00 Item # ********* The ****** House Purchased on December 23, 2012 $20.00 Item # ********* *********************** Purchased on April 23, 2012 $80.00 Item # ******** Picaboo Purchased on December 27, 2010 $35.00 Item # ******** Groupons guarantee of "The amount you paid never expires and can be used at any time" is not true. I am not really seeking a refund. I credit in Groupon Bucks would serve as a decent settlement.

  Business Response

  Date: 01/19/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about the trouble with your expired Grupons.
   
  I checked the order details you've provided and processed the refund for the orders that are eligible for refund and for others, I've requested a few additional details to check on the refund request. 
   
  Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought some salon services and couldn't contact or locate the business. Unavailable to use the deal and expired before I can contact anyone.

  Business Response

  Date: 01/30/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent a direct email to you, please review it and write to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/27/23, I purchased a Groupon for a one hour Zoom teeth whitening session for $256.50. I left messages on 12/28/23 and 12/29/23 to schedule and appointment which recording said I would get a call back. On 1/3/24, I was able to speak to the office of ******************, DDS *************) and was advised that the service costs $335 and that they did not permit Groupon to charge $256.50 but they will do it for me for $335 which is still a great deal, if i pay remaining difference of $78.50 prior. When I asked for a refund due to false advertising I was told that since I paid Groupon, I would have to be refunded from Groupon. I attached the email chain with Groupon who refused a refund or resolution and have filed a dispute with my bank.Groupon: VS-FALV-1X9S-GF4J-MPZ3 Redemption Code: ******** ****************************** ************ ***********************************************************************************************************

  Business Response

  Date: 01/30/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 01/13/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/2023 I purchased a Groupon using the AfterPay option at checkout which allows purchases to be split into multiple payments. Screenshots attached of the AfterPay purchase confirmation email received and screenshots from the AfterPay app indicating my scheduled payment plan as well as the Groupon selected which was One 60-minute Swedish massage with hot stone, aromatherapy and complimentary beverage - ***************************. I never received any email from Groupon with my purchase information, which should have been an electronic gift card and when I log into my account that was used to purchase this, there is no record of purchase. So I am not paying for a product that I did not receive nor is there any record from Groupon. I have reached out to Groupon customer support via email, as they have no valid customer service numbers in which you can contact someone. I have provided the screenshots and proof of payment for this matter and I still have not heard from anyone on how this will be remedied. Additionally, AfterPay has confirmed there is nothing they can do as the refund will need to come from Groupon before they initiate a refund back to me. I am desperate for a solution as this was not a cheap purchase for me and I am now required to continue paying AfterPay for a purchase I never received.

  Business Response

  Date: 01/16/2024

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to locate your order in your account. 
   
  I checked and see that we've resolved your issue and helped you with the voucher to redeem. 
   
  I could see that there is a typo in the email address and the order is under *******************. I hope you can redeem the Groupon with the voucher we sent you earlier. 
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support