Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sell vouchers to businesses that are no longer in business or who refuse to honor them. Groupon will not refund purchases when they are notified of these issues and the support agents offer no assistance or clarity on a dispute process.

  Business Response

  Date: 01/31/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I'm happy to confirm that your refund for the "Birthday Party Package for up to 15 Kids at Challenge Island" was successfully processed on January 5th, ****. You should have received an email confirmation following the refund. If it hasn't appeared in your inbox, it's a good idea to check your spam folder, just in case.
   
  For refunds to a credit or debit card, these will show as transactions from Groupon, Inc. Banks usually take a few days to finalize these transactions, so please allow some time for it to reflect in your account. If more than 10 business days have passed, you might want to reach out to your bank's claims department for further information.
   
  In cases where refunds were made to alternative payment methods like Apple *********** Pay, or PayPal, and its been over 10 business days, contacting your payment processor would be the best step to ascertain the status of your refund.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I accidentally purchased a Groupon Jeep tour because it was in my cart when I went to buy a copy of MS ****** from Groupon. I was on my phone and had previously purchased and used a different voucher for the Jeep tour, and I didn't see it in my cart. I immediately tried to undo this purchase but couldn't find a phone number or way on the app to cancel the purchase. The phone number that you have listed for them is also wrong. I was able to chat with customer service and sent an email, only to be told that it was not refundable, even if it was purchased by mistake, and to read the fine print. I was able to trade in the voucher for "Groupon bucks," which are set to expire in 60 days. This is a problem since it is a purchase of $345, and there is nothing I want from Groupon, especially in that price range. I know that legally, I have 72 hours to request a refund, and since this is well within 72 hours, this purchase should be refunded. Attached is the proof of my purchase and correspondence.

  Business Response

  Date: 01/30/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can see that you were able to make use of the Groupon Bucks to make new purchases with us. Hope the initial query is now resolved. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four, 3-Day passes for AnimeVerse Fest **** ********** ******* ** on Dec 13, 2023. I reached out to them; when using the provided voucher code, I only received an $11 discount per ticket. It is not a ticket as listed on the voucher. I reached out and only one of the many customer service people tried the voucher and saw the problem. I was told to wait to get a response from the ticket vendor, the ticket vendor told me they do not take Groupon. I have copies of receipts, chats, and ticket vendor emails. It was too big to attach here. I have waited and now here we are after Christmas and these tickets don't work. My last email received from Groupon on 12/21/2023 said they are having the resolution team look into this immediately. I have not received any information regarding this situation.My order #: ********** for the vouchers/3-day tickets (4)Each case is an attempt to talk to customer service. Only the first one attempted to use the voucher code and saw the problem. Even after sending screenshots and emails.Case#: ******** Case#: ******** Case#: ******** Case#: ********

  Business Response

  Date: 01/30/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon refused to offer me my money in the amount of $119. Groupon never offers its customers an option for refund. instead it offers customers refund in Groupon bucks. This violates the both federal and state laws related to consumer protection. It has been more than two days of emailing. I still haven't received my full refund.

  Business Response

  Date: 01/30/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request a refund for a duplicate purchase of the groupon Introductory Flight ****** for One-******************** on Oct 27th 2023. My name is Zhiyun **** and my groupon email is ******************* My order numbers are #********** and #**********.I bought the groupon accidentally twice on Oct 27th 2023. After realizing my mistake, I contacted the customer service immediately and was told that the second order was pending processing and would be refunded back to me. However, I received an incomplete trade-in email on January 4th, **** and the groupon is still not refunded back to **** am very disappointed and frustrated with this situation. I only intended to buy one groupon and I do not want to pay for two. I kindly ask you to process my refund as soon as possible and confirm it by email. I hope that you will resolve this matter promptly and professionally. I appreciate your cooperation and understanding.Sincerely,Zhiyun ****

  Business Response

  Date: 01/30/2024

  Hello Zhiyun,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that your order was refunded to Groupon Bucks on 01/09/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon in June 2023 , long story short I realized it was the wrong place after the purchase. So I went to the venue (property) to cancel in person at that time we then 3 way called groupon and an agent assisted the front desk lady and myself and we canceled on her end and my end. The agent from groupon stated I'd receive my refund 3-7 buisness days, well that was in June, 2023 . Since then I've written letters , emails, live chats and I have proof of it all, and response after response , about 500 plus times since June they say they have escalated my issue , I'll get an email or call within 7 days . Still absolutely no response . I've submitted all required information they have requested from me, each time I chat with them. The last agent which I took screen shots for proof said i could get a credit , I stated no thank u I need a refund and the chat was ended on groupons behalf. Immediately I hit live chat for the 5th time of the evening and I got the same person who had just closed me out. I then said I need my refund. Now all the sudden the credit offer was outta the window basically they disregarded everything I typed . Instead the response I received was "groupon will escalate your issue, u will hear back in 7 days . Just like the 550 prior times I contacted them for my refund . They are a scam please help me get my money back this is over seven hundred dollars . I have more proof other than what I attached as well

  Business Response

  Date: 01/30/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 01/11/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PRELIMINARY SUMMARY: In Feb 2023, I ordered 8 photo blankets from CanvasOnSale. Unknown to me, this vendor charged for the 8 photo blankets plus 6 additional photo blankets for each of the 8 photo blankets.. THAT MEANS THE VENDOR CHARGED FOR 48 BLANKETS!!!! I have tried to resolve this issue, but today the vendor removed the detailed invoice from my order. I do have a copy which is attached.Extended details:* In February 2023, I ordered 8 photo blankets but the vendor charged me for 48 blankets: Cost approximately $911.52. (Detailed invoice is attached.)* I have tried to resolve this matter with you complaints ***** but did not get a favorable response.* Today, I contacted customer service to discuss this matter, but after my call, the Detailed Invoice has been deleted from the CanvasOnSale site. CanvasonSale is deceptive.* Since the vendor has deleted much of the pertinent information, would you please search the records for the "Detailed Invoice" that was present previous to yesterday, January 2,2024.* Please note: The 'Detailed Invoice" is deceptive. When I have contacted your customer service, each person has told me that the 'contract is misleading". Each has told me that there is only "one blanket per coupon" until I point out the "Detailed Summary on the back of the Groupon.. PLEASE GO INTO THE SMALL PRINT, "DETAILED SUMMARY", on the back of the groupon, which will explain the problem.* Thank you. I am 74 years old and this is the worst scam that I have ever encountered.THANK YOU! ******************* PS: If possible, I want to cancel this entire order and have the money refunded.

  Business Response

  Date: 01/30/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I'm afraid, any charges made directly to the merchant must be addressed through direct communication between you and the merchant. We, at Groupon, cannot intervene in such cases. Therefore, I kindly urge you to reach out to the merchant directly to work towards a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28, I purchased a deal from Groupon for two Sea world tickets with a free meal using this link (*********************************************************************************). Groupon sent me only the tickets without the free meal. I contacted two customer service agents regarding this and they both ended my chat without resolving the issue. I ended up having to buy meals in the park out of pocket for $40 dollars. My order id is ******************

  Business Response

  Date: 01/30/2024

  Hello ***,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  To help make up for the trouble, I've issued $40 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks.
   
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support
  

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/31/23 I used Groupon to purchase Monjuaro. Somehow 2 orders for the medication was placed. 1st was for $320 and the 2nd was for $370. I made the appointment with ***** Aesthetic to speak with provider. Unfortunately I was not able to keep appointment. The only was to get the medication is with an appointment and a prescription. I never have received my product!! I filed a claim with my bank regarding fraudulent charge. They are continuing to investigate my claim, however they will take the $700 out of my account on 1/12 if this is not resolved. I don't understand how Groupon can take this much money from someone especially when I was unable to complete steps required. I feel Groupon should refund my money. I have 2 phone numbers they provide to contact them. Of course the numbers aren't active. I have reached out by email. No answer yet.This company is pulling a scam. I spoke with ***** Aesthetic, I was told they have seen this with many other customers. This is a red flag for a scam. Please help me resolve this issue if possible. Thank you so much for any help you can provide.***************************

  Business Response

  Date: 01/30/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ****************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two massages from Groupon and when I went to schedule them I couldn't get an appointment until after they both expire so I attempted to get a refund from Groupon but there is no way to contact them. One of their contact numbers lead to a scam and the option to email them doesn't allow you to submit anything so I have no way to get a hold of anyone to even ask for a refund and the app doesn't give me the option to request one. I just want my money back from the massages that I won't be able to receive before it expires and they use that as an excuse to not pay me back.

  Business Response

  Date: 01/31/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent a direct email from Groupon, please take a moment to review and respond to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21093530
  
  I am rejecting this response because:

  I received this response from them which never mentioned a refund, however I figured they wanted the info the do so, so I sent them. "Hi, thank you for finally reaching out I appreciate it. The order numbers were ******** and ******* and they were both for a 90 minute deep tissue massage from root cause massage." That was January 31st of **** and they have yet to respond to me I feel they have no intentions on refunding me my money

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/14/2024

  Hi *****,
  
  Firstly, I want to extend my sincerest apologies for the delay in our response. We've been experiencing a higher volume of inquiries than usual, but please know we are committed to addressing each concern as quickly as possible.
  
  Many thanks for providing the details of your purchases. I've gone ahead and removed both orders for the 90-minute deep tissue massages from Root Cause Massage from your account. A refund has been issued to your original form of payment for each purchase. You will receive an automated email from Groupon shortly, confirming the cancellation of each order.
  
  Please be aware that any discount or promo code used for these deals cannot be refunded, as these amounts were not directly paid to us. Rest assured, the actual amount paid after applying any discounts has been fully refunded to the payment method you used.
  
  Thank you for your understanding and patience during this time. 
  
  With care and kind regards,
  
  Swagat B 
  Manager | Groupon Customer Support

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that I have been refunded and this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************