Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 28th, 2023, someone accessed my Groupon account, purchased, and redeemed a Groupon which I did not authorize, using my Groupon bucks. The total amounted to $146.36 and it was for an automotive window tinting service. I reported this to Groupon as soon as I discovered it on December 9th, 2023. Ultimately, I received a response stating that an investigation was conducted and that no evidence of any fraudulent activity on my account was found. Since the Groupon had already been redeemed (immediately after it was purchased), I could not cancel the order nor could they issue a refund. I inquired about the nature of their investigation that led to their conclusion but was denied any information whatsoever. I know I did not make this purchase and this could easily be corroborated if the merchant was contacted. I have been a loyal and consistence Groupon customer since 2017. By denying any unusual activity on my account, it implies that I am lying/committing fraud after the years and years of business I have provided them without this ever happening to me. Groupon has made no effort to resolve the problem. Considering my history as a customer and practicing business in good faith, I see no reason why Groupon should decline to credit me back. The order number in question is **********. This is a last ditch effort to recoup the money that was stolen from me in the form of Groupon Buckswhich will go directly back into their pockets anywayand if this cannot be done then I will spend the remaining $39 my hacker so generously left me with and proceed to sever all ties with the company.

  Business Response

  Date: 01/16/2024

  Hello Husna,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for the trouble with this purchase. 
   
  I can see that we've escalated to our Internal team to investigate this issue and got a reply stating that this is not a fraudulent purchase. 
   
  Also, this Groupon is now showing as redeemed. In this case, I will escalate to the concern team to check the redemption status with the merchant and get back to you with an update on this asap. 
   
  I'll be sure to let you know once there's an update.
   
  Please let me know if there is anything else I can help you with in the meantime. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a groupon for a concert next August. Can not access the voucher and apparently there is no customer support as ******* said they discontinued phone support back in 2020 with covid. He was unable to help and can only escalate which will take 7 days. Even then I am not getting a call to resolve the problem, just an email so I asked for a refund and they can not accommodate that either. WORST support on the planet

  Business Response

  Date: 01/11/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to access your voucher for the concert.
   
  Unfortunately, I'm unable to locate your order under the email address ********************. I can see that we've already requested more information to locate your Groupon for which we are waiting for a reply from you.
   
  Could you please help me with a little more details to locate your order and help you in accessing your voucher?
   
  Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through the web application, which stated the transaction failed, so I replaced the order again, and the order went through. Groupon resubmitted my failed transaction after they said it failed charging me an additional $199. After contacting Groupon, they refused to provide any refund and said it was my fault. The application did not say they would try and recharge the order, it just said transaction failed, the email they sent me later that day said they would *** try and recharge the order.

• Initial Complaint

  Date:01/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the two attached Groupons and the company is not getting back to me for the code to provide the businesses in order to use the groupons. I have emailed and attempted to call and no responses

  Business Response

  Date: 01/13/2024

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that the merchants are unresponsive and you're unable to redeem the Groupons as planned.
   
  I checked and see that both the orders are canceled and refunded to the card used for the purchase on 12/04/2023.
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a hotel reservation on 12/27 which was order number 1000-146908-832153. The reservation was for 12/31. I received a confirmation email, I was fully charged $443.77. The cancellation policy was I was able to cancel the reservation by 12/30 at 11:59PM. I then requested a cancellation 12/27 the same day. I have a copy of the conversation with customer support. He stated that he "escalated it to the internal team." I received a follow up email asking if I wanted the refund in the form of Groupon credits or the original form of payment. To which I said refund to my original payment of my debit card. I could never see the voucher on the Groupon website. I then have contacted customer service numerous times and was told that on 12/27 they are facing a "server-side issue preventing from processing refunds." She also said that it should be resolved in the next 24 hrs. I inquired again and got the same response of the "server-side issue" 12/30. So this is the same exact email response I have previously received earlier from them and now this is 3 days later with exact same excuse.

  Business Response

  Date: 01/10/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I can confirm that our system processed your refund successfully on 01/09/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions were on 12/28/23 i was searching in groupon for a trampoline place to take ***********: i was only searching. Groupon had my credit card info from a previous transaction to which the same thing happened to me. Anyway, i was searching only searching and they charged me ****** for 3 transactions., i went to the my stuff page to cancel the transactions but it would only let me cancel half. They did refund me ***** of the ****** but i am having a very difficult time getting them to refund the balance. they keep asking for more and more information with no resolution. i want my refund I believe that groupon is becoming a scam

  Business Response

  Date: 01/18/2024

  Hello Krystyne,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  We're always here to help you redeem your Groupon, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you.
   
  Thank you for your understanding.
   
  With care and kindest regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon has eliminated my account t and along with it my purchased Groupons.There is no way to access my account if they claim the account Ive had over 13 years doesnt exist This was for no reason and without warning ********** before Groupons were not accessible due to site being down Ive also told them some merchants will not honor Groupon, and Groupons have expired

  Business Response

  Date: 01/17/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service, we will not review this decision for reversal at this time.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/26/2024

  Complaint: 21080592
  
  I am rejecting this response because: Hello This is in regards to my complaint # 21080592 With Groupon
  Groupon shut down my account and claims I violated terms of service.
  I have asked repeatedly what terms where violated as their terms were constantly changing.
  They have not answered.
  I also asked if I could be refunded recent money spent towards unused Groupons / coupons, but have also not received a reply to that.
  Shortly before this coupons I purchased would not be honored by merchant, as merchants refused to do business w Groupons.
  My request for a refund was followed by closure of account w various promises to restore and later a vague violation of terms excuse.
  I should be able to use my Groupons or get refunded for unused Groupons.
  Sincere thanks
  
  Sincerely,
  
  ************************;   

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Groupon's for the same vendor at different times. No where in the fine print did it say that I had 3 days for a refund when purchasing the Groupon's. I reached out to the vendor to schedule the first Groupon, which was the more expensive one. It took me a long time to get a hold of anyone at the property because the phone number Groupon provides is never answered. When I finally got a hold of the venue through their website, I was told they would not be able to honor the voucher on the day I wanted to use it so I purchased the second Groupon which was cheaper since the first one was not able to be booked when we needed it for our guests. I scheduled the second one for the next day. I received a confirmation from the company with my reservation time. When I got to the venue, no one was there. We waited for an hour and after asking around, we were told no one showed up for work that day and the Groupon could not be used. Since the venue did not provide the services we paid for and three days had passed since purchasing the Groupon's, I would like a refund because if the Groupon's could not be used through no fault of my own, then Groupon is selling items that have no value. Every time I reach out to Groupon, I get canned responses that are not helpful or explain how they are selling things that have no value. The Groupon voucher numbers are ********** and **********.

  Business Response

  Date: 01/10/2024

  Hello ***,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to buy a groupon recently and couldn't log in with the email/password I used there for many years. I clicked 'forgot password' and immediately got an email telling me there is no account associated with that email, when I literally just bought something last week with that account.I reached out via email/chat and they told me the account was deactivated and in order to activate it again I need to provide my credit card and billing address information for verification. The emails also include spelling and grammatical errors that scream "scam" to me. There is no way to contact them via phone to check that I'm actually dealing with groupon support and not some scammer and I am not comfortable providing that information and risk id fraud.I have some groupons for services that I purchased prior to my account being deactivated (with no explanation as to what/why it happened) and I have appointments scheduled for these services but without being able to login I cannot access the voucher codes. It's also strange to me that groupon would not reach out if they detected fraud on my account and verify that I'm making the purchases and instead wait for me to discover I can't log in and reach out to them first.

  Business Response

  Date: 01/17/2024

  Hello Fraida,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent a direct email from Groupon, please take a moment to review the email and write back to me. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  ******
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21079875
  
  I am rejecting this response because: unsatisfactory, response does not address my concerns
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on December 27, 2023. 1000-146912-881978. for unVreal ** Lounge. Upon arrival, the gentleman working there began to enter the voucher codes. He then mentioned a weight restriction due to the way the ** machines maneuvered. He pulled out a scale and no one was able to meet the weight requirement; this rendering us unable to use the service. He told me to reach out to Groupon which I didnt very same day. The gentleman at the ** ****** said he couldnt issue the refund but Groupon would send him a link that would allow me to be refunded once he verified the vouchers were unable to be used. There were other things that transpired but once he saw my husband was a cop, he adjusted his behavior. It took Groupon at least one day to answer each of the emails that went back and forth between.I started chatting, hoping for a quicker response on 12/30. It was during one of those chats that an agent told me to get an email from the ** Lounge stating that the vouchers were not used and I would get my refund. Well I did that the same day and resubmitted via the link provided and then I got an email saying After reviewing your purchase history, we regret to inform you that we are unable to process a refund at this time. As per our policy, a 3-day cooling off period has elapsed since your purchase, and unfortunately, we are unable to make any exceptions beyond this timeframe. However, we would like to offer you an alternative solution. You can utilize the voucher for the paid value on another purchase or even gift it to someone who can make use of it. We believe this would be a great way to ensure the value of your purchase is not lost. To compensate for any inconvenience caused, we would like to extend a 20% promotional code that you can use towards your next purchase in our local deals section.I just want my $105 refunded to my original form of payment. The email chain shows the original contact was the same day of purchase.

  Business Response

  Date: 01/17/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 01/01/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  ******
  Manager
  Groupon Customer Support