Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,869 total complaints in the last 3 years.
1,295 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/04/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 5 different vouchers to various activities in ********. I reached out to Groupon to request a refund due to a medical emergency with my child and due to health concerns I would no longer be able to take my 10 year old son to ******** due to medical concerns and safety reasons for him. The representative received approval to refund the Groupons due to the situation. They only processed one for refund. I reached back out and received a representative who refused to allow me to provide the transcript. He informed me that she was incorrect and that NONE of my Groupons are eligible for refunds. I told him that 2 of Groupons clearly state full refund of canceled by 24 hours before the event. I asked to provide proof but he would not allow it. I requested a refund and was approved for vouchers for ******** for Madame tuseuds, the ride, guided local, wildlife conservatory, and the American Musuem of natural history. Only the American musuem of natural history was reimbursed as promised.
Business Response
Date: 02/20/2024
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem few Groupons due to your son's medical reasons.

I could see that a few Groupons were already refunded and a few are not due to the fine print restrictions.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/21/2024

Complaint: 21245388

I am rejecting this response because: Groupon said they would refund the ride if the business agreed. I have attached the emails that were sent to Groupon multiple occasions and answering their inquiry with the business attached and the email from the business stating it was fine to refund the tickets. The business said in the email if Groupon will contact them they will agree to refund the tickets and they gave me their email address to add to the Groupon response. I responded and inquired multiple times as requested by Groupon and they just ignored me. I have more emails, but I cant add any more attachments to this response. Thank you

Sincerely,

***************************
Initial Complaint
Date:02/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *** or Madam, I want to complain about Groupons unprofessional service towards my complaint about using a Groupon to ***************** I purchased two Groupons deals for ***************** One expired on January 9, 2024 and another expired on March 2,2024. I went to **************** on Jan 3 and used one of Fabio Groupon thought it was the one expires on Jan 9, 2024.On January 8, when I was searching for more Groupon stuff, I went through my Groupon orders and surprisingly found that I redeemed the one that expires March 2 instead of January 9 on Jan 3. I saw clearly that I redeemed the one thats expired on Jan 9 and I don't know why it came out to be the Mar 2 one???I thought maybe ***** open on Jan 8, so I could at least go there before expiration date to use the Groupon. But I found out that ***** was closed on January 8 and January 9, January 9 supposed to be the last day to use the Groupon.I was wondering why expiration was not Jan 5 if I couldnt use the Groupon on Jan 6, 7, 8 and 9th? The Groupon I had was valid only on Wednesday, Thursday and Friday, which Groupon could have marked expiration on Jan 5 but they were misleading. I sincerely requested Groupon to credit me the Groupon bucks so I could repurchase the item again but they kept dragging me for not answering my request for almost a month. They still have my case ******** open. Now my Groupon is sitting in the expired session but I have not used it. They either can reissue me a new expired date one or refund me or credit me Groupon bucks. Please help me in solving this issue. Thank you for your time.
Business Response
Date: 02/24/2024
Hello Lu,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you fail to redeem the correct Groupon when visiting the mechant.

Actually, for this deal, "Promotional value expires 60 days after purchase". So the expiration date varies with the purchase date and for you, it was outside the Wednesday - Friday slot.

Unfortunately, we're uanble to extend the expiration date for any Groupon due to the merchant restrictions.

In general, it is not our policy to refund the Groupon that is expired. Here is the refund policy's link for your reference: ****************************************************************

However, in your case, we have made an exception.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for helping me with this resolution. I really appreciate it!

Sincerely,

***********
Initial Complaint
Date:02/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased tickets as a group for a tubing trip. Some of us were able to redeem our purchase for a certain time slot. Some of us could not redeem for that time slot at all & one family has only been able to redeem half of the tickets purchased for a particular time slot. After calling the vendor they do have tickets available for the time slot needed for the rest of the group. However, Groupons link will not allow us to redeem them. The vendor is willing to help us if we can find someone at groupon willing to help. Unfortunately the only option to speak with someone at groupn is through live chat in which they keep dismissing the issue and telling us we need to read the fine print. This is absolutely unacceptable. Youve taken hundreds of dollars from our family and are not even willing to hear the problem or offer any solution to the probkem. I do not understand how a company can operate without any true customer service. I will do everything in my power to ensure no one else falls victim to this nightmare. This is totally unethical & should be shut down. The more people I speak to the more I hear how common of a problem this is. If you didnt force us to use broken links & claim one ticket at a time my family would not be experiencing this at this moment. I have screenshots of tickets available as well as names of people onsite at the vendor willing to help rectify this if we can get a live person willing to help. The only solution that has been offered is for us to wait 7 days for our ticket to be read. Im 7 days there will surely be no tickets for the time slot we need. The vendor has vouched for that & said we need immediate assistance from Groupon. I do hope to figure something out ASAP as a family vacation is on the verge of being ruined because of your lack of customer service.
Business Response
Date: 02/24/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned due to availability issues.

I can see that your Order # ********** and Order # ********** were refunded to the card used for the purchase on 02/08/2024 and 02/12/2024 leaving one voucher.

Regarding the one voucher:

I can see that the merchant denied the refund approval and requested you reach them for redemption one day in advance.

Please let me know if there is anything else I can help you with.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:02/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a gift through Groupon, which sells promotions and discounts on things. I made this purchase around December 15th, 2023. I purchased a massage for my girlfriend through a business called "************************ ". At this point I had not read any bad reviews. Before being used my girlfriend and I have read bad and what I would believe to be unethical practices at this massage business so I kindly had asked for a refund and stated my case and had supporting reasoning. I paid $49.00 and was asking Groupon who sponsored this company and who I paid the money to for the refund. On January 22nd, 2024 I stared this dissatisfaction dispute with Groupon, and they have not refunded me and for the past week have not been responding. If you could please help with this matter it would be greatly appreciated. I don't know where else to go or how to Get the return of my money and I do not wish to go to ****************** with these reviews and be put in this situation. Thank you
Business Response
Date: 02/22/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're no longer interested in using this voucher.

We understand that user reviews play a huge role in selecting the services our customer's purchase, so we do make sure to include the ratings section on all deal pages. Reviews help our customer's decide about their purchase before confirming the order.

I checked this specific deal and see that it has a 4.2 rating with 152 Groupon Ratings. We're unable to consider outside policy refund requests citing bad reviews as they're always made available to check before the purchase, and specially in this case where the merchant rating is good.

I see that our team still made an exception for you and offered an alternative in the form of Groupon bucks. We will be happy to still honor that, but that is the most we're able to provide in this case.

Let me know if you'd prefer to proceed with this.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:02/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Requesting a refund for order **********. Please note that this Groupon is for is a medical procedure, however I have come across disturbing complaints about this facility raising serious issues regarding health and safety. The issues raised suggest that my health will be put at risk should I follow through with this medical procedure. These exceptional circumstances are what lead up to this refund request, a Groupon should be a safe experience, not one that puts me/Groupons customer at risk, so I ask that you please understand this exceptional situation and refund me. Groupon customer service was not helpful. ********************** needs to better vet their partner companies and also should not expect a customer to put themselves at risk to redeem a voucher. As reasonable customer expects a ********************** to be safe, this one is not, and therefore is NOT what I signed u for / intended to buy. I have been a customer of ********************** a long time and this is an exceptional situation. Please refund me. Thank you!
Business Response
Date: 02/27/2024
Hello Jaakko,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for bringing this situation to our attention. We take claims of this nature very seriously and work hard to help ensure long-term customer happiness.

I can confirm that your order was refunded. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

We will review your concern carefully and investigate it properly and efficiently, to the extent possible. Please note that the time it takes to adequately and thoroughly investigate to completion will depend on individual facts and circumstances. We will take action as appropriate to address the findings of the investigation.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:02/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a groupon back in November. I went to my consult and was told i was unable to have procedure done. I reached out to Groupon and they are requiting a doctors note for my money back, That is ridiculous! ( as well as against HIPPA) All I want is my money back. I have contacted them roughly 30 times over the last couple months and nothing. There site specifically states that if unable to have something completed, they will issue a refund.
Business Response
Date: 02/27/2024
Hello Rikki,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to use one of your vouchers. I wasn't able to find a Groupon account under the provided email address, so I'll need some more information to get to the bottom of this issue.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 02/28/2024

Complaint: 21236535

I am rejecting this response because:

Groupon has all of my information. Both myself and my bank have provided this. We have over 30 emails back and fourth . I resent my email address in case they lost it somehow. I feel like this is just another delay tactic due to the fact this has been going on since 11/23.

Sincerely,

***********************
Business Response
Date: 03/06/2024
Hello Rikki,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for providing the email address where your order was made, *******************. Your request on BBB was registered under ****************** instead and you had not included any order details, so we were unable to view your purchase or previous contacts initially.

I checked your order information and see that this case has been addressed previously in another BBB case as well. We had requested some additional details to proceed with a refund, however you had refused to provide it.

Given the circumstances, I am happy to make an exception and process a full refund in Groupon credits. Groupon credits are simple to use, and never expire for you to use towards any purchase on groupon.com. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.

If youd like me to go ahead and apply the credit, just let me know by replying to this email.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 03/07/2024

Complaint: 21236535

I am rejecting this response because:
I am looking for a reimbursement per there policy. Not credits to use there service. This has been going on since November and I would just like some resolution

Sincerely,

***********************
Initial Complaint
Date:02/01/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a facial service and I have tried multiple time to reach the vendor all to no avail. I informed Groupon about this and there's have been no resolution
Business Response
Date: 02/27/2024
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're facing some difficulty in reaching the merchant.

I reviewed your voucher information and see that the redemption instructions that are provided contain a link to the merchant website for making your appointments. I was able to confirm that this link is working as expected. ********************************************

There is no requirement to call the merchant in this case. I see that per your request, our team had escalated this as well and we reached out to the merchant. They confirmed that there are no issues with accepting appointments, and they also provided an alternative contact number. This was provided to you in an email, but we did not receive any response from you after that.

I hope this redemption link and the alternate contact number for the merchant will help resolve your issue.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 02/29/2024

Complaint: 21232406

I am rejecting this response because: I still have not been able to reach out to this merchant both online (Scheduling appointment using the Groupon voucher) and on the phone number listed on Merchant's Groupon listing! I have called multiple times sent emails to no avail. Not able to book appointment online because the booking page did not include using Groupon voucher only card payments. How can I pay over $200 for a service I would be able to get. Since Groupon is able to reach the merchant- have the merchant reach out to me at my number, respond to my email or refund me. This seems like fraud to me.

Sincerely,

*******************************
Initial Complaint
Date:02/01/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased **************** for download on 1/21/24. I was never sent the proper information to download the product. After going back and forth for 10days requesting a refund they sent the information for me to download. I no longer have use for it as I had to go elsewhere to get the product because I needed it right away. They refuse to give me my money back.
Business Response
Date: 02/27/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you faced some issued trying to redeem your voucher and getting assistance from our team.

I see that your concern was answered and you successfully redeemed your Groupon voucher to get the **************** 2021 Home and Business Product Key.

Unfortunately, after using a voucher to get the product, your voucher is no longer refundable.

As a gesture of apology and goodwill, Ive issued $20 in Groupon Bucks to your account to help make up for your experience.

These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 02/29/2024

Complaint: 21230811

I am rejecting this response because:
The offer I received was never downloadable. I was unable to download the product, and if I could have I would not have been able to use it as the key code to activate it was delivered 10 DAYS LATER! They say I claimed it twice but it was for 1 computer so how could I claim it twice. The website gave me the run around not directing me for a proper download.

Sincerely,

*************************
Initial Complaint
Date:02/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a TV Guide subscription on October 5th 2023. As of February 1st 2024 I have not received a single issue. They ignore my emails
Business Response
Date: 02/27/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you faced some issues getting assistance for your purchase with our team.

I can confirm that your order has since been refunded to Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:01/31/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/13/23 I purchased a voucher on groupon for a duct cleaning by Chimney Pro. i called the same day and was given an appointment a month away on wed jan 24th 2024. I call around 12pm on 1/24/24 to make sure the company was coming as I hadnt received any follow up confirmation since making the appointment a month prior. I gave my address and the representative confirmed my appointment and that they would be arriving between 1pm and 3pm the same day. 530pm comes around and the company has not shown up nor have they called stating there was a delay. I check their website and I see the company closed at 5pm that day! I received a phone call at 730pm from the technician that was supposed to come asking if anyone from the company had reached out to me, I tell him no one reached out that I wanted a refund. The technician stated I would receive a phone call from the company the next day. I never receive a phone call from the company, so I contacted groupon and requested a refund back to my original form of payment because I purchased the voucher for the sole purpose of the duct cleaning and the company failed to show up on my agreed appointment day so I could redeem it. After this experience I did not want to do business with the company nor did I have any interest in getting a voucher and still be forced to spend with Groupon as a result of a vouher that the company literally never showed up to redeem. I was told I could only be given groupon bucks which is not what I asked for. I did not simply change my mind, my appointment came and went and the company failed to show or call me telling me they were not coming. They literally ignored my appointment. I dont know anyone in their right mine that would be eager to do business with a company that has already stood them up. I didnt simply change my mind because i felt like it, i was not able to redeem my voucher and I should not be obligated to settle for groupon bucks.
Business Response
Date: 02/27/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I can confirm that your order was refunded to Groupon Bucks on 01/31/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 02/29/2024

Complaint: 21230023

I am rejecting this response because:
The issue is not whether or not I received a refund, the issue is the form of payment of the refund! I did not pay in groupon for the voucher, i paid with my credit card and requested a refund back to my credit card! Groupon refused and forced a refund in groupon bucks after I specifically did not consent to it! This is not a matter of me simply changing my mind, I purchased the voucher and booked my service appointment on the same day of purchase for the following month as that was the next available appointment. *********** that I purchased a voucher for failed to show up for my appointment resulting in my voucher still being unredeemed due to the company having to physically scan the voucher, something that can only be done if you actually show up for the appointment! I explained this to groupon and was told they can only give a refund in groupon bucks which forces my money to still be spent on their platform when I purchased a service that was not delivered. This did not matter to groupon and they still refused a refund to my original form of payment. As a result, I disputed the charge with my credit card company, not once but twice! Groupon requested the charge be reinstated and the reason given was that they had processed the refund in groupon bucks I did not contest a refund given in groupon bucks and that my voucher was unredeemed and could be redeemed at any time. Basically trying to say I simply "changed my mind' about the voucher and ignoring my several clearly stated refusals of accepting a refund in groupon bucks considering the circumstances that the company literally failed to show up to my appointment. I received an email from Groupon support stating that I had to respond to the email confirming that I accepted the refund in groupon bucks, I responded to the email and clearly stated that I wanted a refund back to my credit card only, and a few minutes after I get the confirmation email that they had processed my refund in groupon bucks without my consent! I reopened the dispute on 2/8 and the status is "still waiting for merchant response" as of this writing. I sent several attachments along with the reopening of my dispute as Groupon left out key information in their submission of proof. Im tired of having to reopen disputes just to get my money back that i originally asked for on the day of the occurrence. I have attached additional documentation as proof. I want them to stop disputing my chargeback and let it be resolved resulting in me getting my refund to my credit card which is the original form of payment! I never accepted a refund in groupon bucks and dont believe the circumstances warrant that being my only option for a refund either! I have no interest in groupon bucks as an alternative, and I should not be forced to continue to use a platform that sold me a voucher for a service was not performed.

Sincerely,

*****************************

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Complaint statuses

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Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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