Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Groupon on 1/12/24. It was through a third party seller called rovo. The item was set to be delivered by **** on 1/19 but stopped tracking and updating and I still have not received it. I have had multiple emails with Groupon who keeps deferring to rovo and asking me to wait until they respond. However they are not respondingGroupon copied me on all these emails to them and they are just ignoring itthey keep saying if the merchant, **** does not respond they will step in with an alternative solution but they have yet to do so after many promises. The only this they did was give me $5 toward my next purchase. I want a full refund for the item and shipping. Groupon in responsible at this point. If they have this merchant selling on their site, and they took my money they need to refund it and they can continue to take it up with rovo. My Oder number is ********** I ordered it on 1/12 and the total was $21.24

  Business Response

  Date: 03/02/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 02/12/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an apt cleaning voucher from Groupon on 9/28/2023 for a company called CozyMaid. I paid $84 for the voucher. I was told that I could go to *************************** to redeem the voucher and book my appointment. I tried to book ~10 times across the course of 3 months on their website, but an error saying "This page is temporarily unavailable" popped up every time. I emailed CozyMaid with no reply, so I emailed Groupon and they have not helped me either book my cleaning or have given me a refund. I have wasted so much time along with my money and Groupon refuses to fix the issue or refund me. I think it is illegal to not render the goods or service you promised and not return the money I paid. Here is the Order ID: ******************** you can investigate and help me get my money back, then that would be appreciated.

  Business Response

  Date: 03/01/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******: Groupon scammed me and didn't make my ticket available upon purchase. Order Number: 1000-147119-915518 Description: On Monday, January 6th, I purchased a ticket for the ********************* in *** via Groupon. This ticket was ************* specific to be used at 3:40PM. However, upon arrival at the venue, the voucher was not available for download via groupon I kept getting an error message (please see photos attached). I wasted one hour unsuccessfully attempting to retrieve the ticket and lost my time slot. I reached out to Groupon on their website for assistance to request a resolution: either getting a voucher for a different time or preferably a refund. At first, a representative stated I would receive a refund within 2 business days (please see photo of chat transcript from Groupon attached). However, I also contacted Groupon on ******** which stated I would not receive a refund nor a ticket despite the evidence that I provided because of fine print stating it was "final sale". (Screenshot if all **************** chats attached). ********************** is scamming customers. I paid for a ticket and ended up wasting hours on transportation and trying to download a ticket that was not available as promised. I need assistance getting a refund from Groupon. Fine print or not, Groupon cannot be stealing people's money if they are not providing a service that was promised. I paid for my voucher for a specific time slot and was unable to use it because Groupon did not make my ticket available to me in time.

  Business Response

  Date: 03/02/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received a full refund from Groupon thanks to BBB.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 2023 - I purchased a Groupon for a Keratin Treatment for *********************. When attempting to book the appointment, I was told that one of their staff members was on maternity leave and there was no availability for over a month.January 2024 - I reached back out to schedule my appointment. I was told that they lost more staff members and didnt have any appointments until further notice. January 2024 - I requested Groupon refund or credit my purchase given I havent been able to utilize it for over 2 months. Groupon reached out to the merchant (*********************) and apparently were told that I had used the Groupon which is incorrect. I explained the situation to Groupon and shared the texts. They refused to give me a refund or credit and asked I call the merchant to debate it with her instead.

  Business Response

  Date: 03/02/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the attached Voucher for ************ services from Groupon. I scheduled an appointment with ******************** for the first date they had available. I have attached a photo of the note I found on the door when I arrived. Please note that my name is **** not ***** and my phone number starts with 484 not 483. The note states the appointment was canceled and they could not reach me because the phone number is invalid. I did not give them an invalid phone number and I did not tell them my name is *****. I called ******************** to request a refund and they said Groupon handles refunds. I called to request a refund from Groupon, and they said I would receive a response within a week. Their response is attached. They said they could not provide me with a refund because it was beyond the "cooling off period." This response is outrageous because I couldn't even get an appointment within the cooling off period which is three days after purchasing the voucher. It is not like I arbitrarily decided not to use the voucher or had a problem with the service within the three days after purchasing the voucher.

  Business Response

  Date: 03/02/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 02/09/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift card for $27.90, created an account tried to place orders and it immediately cancelled the orders. The account was cancelled and I was never able to use my gift card. I would like a refund sent to me for the $27.90 that I was not able to use.

  Business Response

  Date: 03/01/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent you a direct email from Groupon - please take a moment to respond to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/28/23 I received a $60.00 Gift card for Groupon, created an account to purchase stuff - my account was cancelled immediately and I was unable to use the gift card money - any order I placed was cancelled and refunded. I would like Groupon to send a refund to me for the $60.00.

  Business Response

  Date: 03/02/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: 
   
  Upon review of your account, we have identified a violation of our Terms of Service. Because of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further actionshould it be necessaryto preserve the integrity of our program and the best interests of our company.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 different vouchers to a local tanning salon to get ready for a beach trip. There was an option to buy a *** of 3-4 for one ( which I bought 2) and 2 for the other ( I bought 1). When I tried to use them the salon said they would only honor one for a single person for a lifetime. I explained that it said that nowhere on the Groupon and they again stated it was a Groupon issue and they were advised to change it but they never did but that's their policy. When I reached out to Groupon here's what they wrote back to me after asking for a refund for the vouchers I cannot use."Dear , Thank you for reaching out to us and for bringing the matter regarding your recent purchase to our attention. We acknowledge your desire for a refund, and we genuinely understand your disappointment stemming from this situation.However, I must regretfully inform you that the designated "Cooling off period" within which refund processing is viable has lapsed. As stipulated by our policy, we are regrettably unable to facilitate a refund or accept a return under these prevailing circumstances.Please know that your business is highly valued, and we sincerely apologize for any disparity between your expectations and the outcome. We extend our apologies for any resulting frustration or inconvenience.Thank you for your understanding.Kind regards,"

  Business Response

  Date: 03/02/2024

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that your order was refunded to Groupon Bucks on 02/08/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at *********************************************************************;
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on January 28 by applying gift card (that I've purchased from *********** Portal) for 15 dollars. Despite using gift card that covered the entire amount, I was required to add my credit card info (which is ridiculous in the first place since the gift card balance covered the entire transaction). I did so and was waiting for my groupon to be delivered. Next morning I wasn't able to login to the website, receiving a message that my account doesn't exist, so I reached out to support and they mentioned that my account is undergoing some level of security check since I've added the credit card.Not only I haven't received any notification prior to proactively reaching out to support, but after providing all the invormation regarding both my CC details and billing address, the support team decided to ghost me. Super shady practice. All I want is to get my groupon that I've purchased, or send me 15 dollar check for the gift card that I've used.

  Business Response

  Date: 03/02/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I'm happy to see that your account was reactivated and you were able to access it. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 24th, 2023, I purchased a voucher from Groupon for a 60-minute Reiki Session with a vendor by the name of ************** Holistic Wellness, LLC. Groupon had, and currently still has the location listed at ******************************************************************. I attempted to make an appointment with this company only to find out that the Staten Island location no longer exists, and I could only book an appointment in **********. I contacted Groupon and received a store credit so that I could book with another vendor, which I did. The second vendor I booked with by the name "*******************************" allowed me to book an appointment right at purchase of the voucher. I scheduled my appointment, only to receive a text message from this vendor stating that they are no longer in business, and do not know when or if they'd be continuing services in the future. At that point I was very frustrated, as it became clear to me that Groupon does not check in with their vendors, and have no issues selling people services/products for companies that are no longer in service. Even after I reported this to Groupon, those vendors are still listed for purchase! I called Groupon, told them what happened, sent proof the text message that I received from the second vendor, and simply asked for my money back. Why would I want another store credit when I've already been unsuccessful in booking services through them twice? I was CC'd in an email on December 9th, 2023 stating the I was eligible for a refund in full. I paid through ******, tried to dispute the charges through ******, and never received any refund for my purchase. Groupon owes me $106 as I did not receive any of the services advertised, and feel as though I cannot trust this company to do their due diligence in making sure that their vendors are still active. Please help, as I've exhausted all options and was forced to pay for services I did not receive. Thank you! I have all proof necessary.

  Business Response

  Date: 02/24/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I will pass your feedback to the concerned team regarding the business canceling your reservation. We will make sure that this never happens again.
   
  I can see that this merchant has approved your refund and it can be processed. However, you have filed multiple disputes for this order before we could resolve this issue. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *******************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  In this case, Instead of resolving the issue with us, you should work with your bank directly to discuss a resolution.
   
  Alternatively, if the dispute is closed with the bank, please get back to us with the dispute closure letter to resolve the issue from our end. 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21250069
  
  I am rejecting this response because:
  I'm responding to reopen my complaint with Groupon as I find their response to be inaccurate and non-satisfactory. The representative claimed that Groupon has tried to refund me and that I should take up any further claims with my bank. However, I paid through a third-party service called Klarna, and submitted two disputes in which Groupon denied my refund twice. Had Groupon resolved the issue when ****** reached out to them, I would have received my refund through Klarna. However, I was forced to pay the remaining balance of my purchase due to Groupon stating that they owed me nothing, even though their customer service team sent me an email stating that I was owed a refund. Please see attached both denials from Klarna as per Groupon. I have already sent a screenshot of Groupon's email, proving that they intended to refund me, with the original BBB complaint. I only went through Klarna disputes because Groupon failed to start any refund process, which I was told they would do. I have also included my transaction history with ****** showing that the purchase was paid in full since Feb. 5th after my most recent refund denial. The only way Groupon can resolve this issue is to submit a refund through Klarna, or simply mail me a check for the purchase amount. Groupon had two opportunities to resolve this issue and failed to do so both times. All information given to the BBB was information I submitted to Klarna, however, Groupon was adamant about NOT refunding me, thus I received nothing from Klarna. The first denial claimed that I had received a store credit, which is true, but that credit was used to purchase a session with the second vendor who canceled on me and went out of business. After purchasing with two different vendors who weren't offering the services Groupon was advertising, I simply wanted my money back. The second denial, which was Feb 5th, the same day I was forced to pay off the purchase, they claimed that Groupon had my email address correct thus they didn't owe me a refund. I have absolutely no idea what that means, or what that had to do with anything. If you need me to send the email from Groupon stating that I was owed a refund after the second booking, I will send it again. Thank you!
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/13/2024

  Hello Kamylah,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I apologize for the trouble with this purchase. 
   
  As I mentioned to you earlier, Groupon is unable to assist with the refund when the charges are disputed with your financial institution. From the dispute status, I can see that your bank has taken care of the refund for your order. 
   
  In this case, I request you to contact your bank, and they should be able to resolve this for you. 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support