Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher (Order # **********) with Groupon for a massage on Sept 4. After checking on Nov 2, I saw that the voucher was marked redeemed on Sept 16. I contacted the Groupon CS and told them that I didn't make any appointments nor used the voucher. Groupon told me to contact the merchant and have them email me a confirmation. The merchant acknowledged in the phone call that it is their practice to mark the vouchers used even when customers do not use it so they can get the money faster in case it expires and customers do not use it. The merchant said that it will contact Groupon. I told Groupon that I don't trust the merchant anymore and wants the voucher to be canceled and get refunded. Groupon is insisting that the merchant should send me an email. Groupon should investigate their own merchant as this is a practice they know that merchants do. Groupon has been unhelpful. They have been making it difficult for customers to reach them with problems.

  Business Response

  Date: 11/07/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  In an effort to regain your trust, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  Thanks for your understanding. 
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20821888
  
  I am rejecting this response because Swagat B (the Manager of the Groupon CS) has not replied to the response that I made to his email. Their Groupon CS Supervisor failed to act appropriately on the complaint given all information supplied to her together with the numerous bad reviews of the same nature of complaint to the merchant as her reference. See attached Groupon review dated as far as 10 months. The Groupon CS Manager had not responded to the issue of Groupon Bucks for the inconvenience that their merchant and numerous **************** staff extend to my grief.
  
  Sincerely,
  
  ***** Macarubbo

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name/deal: ********** ********, 800 foot parasail for three Location: **********, ********** Redemption Code: NNGTCVEG Groupon: VS-7FM7-XNCH-BV7G-**** The event company canceled and rescheduled us a few times. And on the last cancelation, they marked that I used my Groupon but I have not yet. I did not redeem it on groupon either. I have text messages from one of the staff at the event company to reschedule but they have never responded after canceling on me. Also, I've written an email to event company but no response either. So I've reached out to groupon to help resolve this matter. Groupon initially gave me an option to get a refund but shortly denied and retrieved that offer because I passed the "cooling time." It's very unfortunate to hear that Groupon does not stand or assist the consumers from the business vendors that aren't acknowledging or committing to their event or products that is sold on Groupon. This leave groupon with bad standing for consumers because they can't protect consumers from these type of fraudulent company. All businesses with Groupon that I have, partnered or affiliated with will be boycott with Groupon from hereon. I've uploaded documents pertaining evidence that I have exhausted with both parties to help me resolve this matter. I'm seeking for corporate groupon to refund my full amount back to my account and help me find better resolution on this matter.

  Business Response

  Date: 11/08/2023

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/9/23 I purchased (3) Groupon vouchers for a ***************** boat tour. Order number: 1000-146263-113627. On 9/29/23, I went to the Groupon website to look at my vouchers and begin the process of scheduling our boat tour. What I found on that day is that according to Groupon, the vouchers had ironically been redeemed the day before (9/28/23). The vouchers are marked as redeemed/used. This was of course troubling to me, as I was nowhere near ********************* on that date and it was not me who redeemed the vouchers. I immediately emailed Groupon customer service to express my concern. To their credit, they did respond, and they advised me to contact the vendor to request proof from them that I did not receive any service from them, and from there they could initiate a refund. I have tried on (3) occasions to reach the vendor via email- the method prescribed by Groupon at the email address prescribed by Groupon- and I've received no response from the merchant providing the boat tours (statueoflibertyboat.com). The first two emails to the merchant (boat tour company) was an attempt to find out how/why my vouchers are showing as redeemed, I requested a response. The third attempt- at Groupon's urging- was simply an attempt to book the tour based on their insistence the merchant would honor the vouchers. I emailed them (3rd attempt) with every intention of booking the tour, provided my voucher numbers and contact information, I have no response. I'm out $93.60 and hours of frustration. I do not want a credit from either Groupon or the boat tour company, as I've lost faith in both entities and don't wish to conduct business with either. I am requesting a full refund. I have the numerous emails between myself and Groupon, as well as the emails I've sent to the boat tour company that I'd be happy to share if requested. Thank you.

  Business Response

  Date: 11/08/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've sent you a direct email from Groupon, please take a moment to review it and I will resolve your concern directly over there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20820047
  
  I am rejecting this response because: I see no other emails as referenced by Groupon.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/13/2023

  Hello again,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies.
   
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. With that, had the business simply worked with me from the onset, this process wouldn't have been necessary. I thank you for mediating and bringing this to resolution.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had used Groupon to by myself and some friends tickets for a tough mudder race. I had 5 people including myself in my group. When trying to purchase the five tickets on Groupons site, the transaction kept failing and would not go through. After a few attempts, with no luck, I tried to buy a lesser amount of tickets. The drop down menu on their site allowed a maximum of 3, so I proceeded with purchasing 3 tickets, and the two other members in my group purchased theirs separately. Fast forward a bit to looking at my card statement, I see multiple failed charges on my card for $545.00, the cost of 5 tickets, then one charge for $327.00 for 3 tickets, which was what I intended to buy. I tried contacting my credit card to figured out why I was being charge for $545 and $327 for both 5 and 3 ticket options. Groupon has been very rude and not helpful and I feel that I have been stolen from.

  Business Response

  Date: 11/08/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service we will not review this decision for reversal at this time.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a spa voucher for 20 units of Botox and 1 syringe of juvaderm ultra at a local medspa. There was no term or condition that mentioned that you could only use one per year, screenshots attached. I called to book at the salon and upon arriving, learned that I could not use them. The service at the spa was actually cheaper than GroupOn was advertising, which is also misleading. The spa accommodated me allowing me to use one voucher as an exception but the other would not accepted. Ive been going back and forth with Groupon for a week and keep receiving the same copy/paste response will only honor groupon credits. Not only is the customer service incredibly frustrating but there was no fine print listing the spas policy on the voucher. Its also incredibly misleading marketing to advertise a service as a deal when it is cheaper at the spa. I can never trust GroupOn again and therefore will not be using the credits. GroupOn is refusing to refund me $432 and failed to list any restrictions in their fineprint. I feel incredibly mislead and these marketing tactics are almost borderlining a scam

  Business Response

  Date: 11/08/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  In an effort to regain your trust, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on May 4, 2023, I purchased a Groupon voucher for a massage as a merchant called '**************************' in ******, **. This is essentially like buying a coupon. I then contact the merchant on my own to schedule the service, and during payment, I present the Groupon/coupon for a discount on the service. I purchased the Groupon for $36.00. I then scheduled a massage with the merchant, which they cancelled. I scheduled a massage for another time, and they canceled again. At this time I could not make another appointment prior to the Groupon expiring. I reached out to Groupon prior to the coupon expiring to request a refund, citing that the merchant has failed to honor the coupon after multiple attempts on my end. Groupon then responded after the coupon was expired (10/31/23), citing that they could not issue me a refund because their "Cooling off period" had expired. Apparently their Cooling off period is a time they allow for a purchase to be canceled after purchase. I explained to them that I wanted the service but was not being the opportunity to get it at no fault of my own so their cooling off period should not apply. They responded by saying they can't honor my request because my coupon was expired even though I filed the complaint to them prior to it expiring.

  Business Response

  Date: 11/07/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I can see that you were already provided with Groupon Bucks on 11/03/2023.
   
  Groupon Bucks are available in your account immediately after they've been issued. When making your purchase, there will be a checkbox on the checkout page where you can choose to apply your Bucks or save them for a future purchase. You can combine your Groupon Bucks with promo codes and other discounts--just make sure you're logged in to the account where you received the Groupon Bucks.
   
  While Groupon Bucks apply to most deals, they currently cannot be used on gift cards or any deals where the use of Bucks is prohibited in the Fine Print.
   
  You can check your Groupon Bucks balance and see your Groupon Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by selecting Groupon Bucks while on the My Groupons page on the website or mobile app.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept ******* @9;52 AM Expires Dec 9-2023 Bought a Groupon for ************** change on Groupon site on 9-10-2023 $49.99.Went to ********** to use the Groupon on Sept 16,2023 and was then told that this was jiffy lubes in ******* ******. I am in ************** **. I came hone and called Groupon and they said there was a three day window I had to use the groupon. So they would not do anything about this. Could not use the Groupon and could not get a refund. ******************************* ******************

  Business Response

  Date: 11/08/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that your order was purchased for the incorrect location by misake. 
  
  I checked and see that the 3-days ******* off period for this oder is crossd. In this case, this is no eligible for a refund. 
   
  Here is the refund policy's link for your reference:  ****************************************************************
   
  Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa 
  Manager  - Groupon Customer Support 

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely, here's a sample template for a complaint you can submit to the Better Business Bureau (BBB):Subject: Complaint Regarding Non-Delivery of Services and Request for Refund To Whom It May ********* am writing to file a formal complaint against [Vendor's Name] purchased through Groupon, Inc. regarding a transaction that did not result in the delivery of services. I am seeking the BBB's assistance in obtaining a refund for this undelivered service.Complaint Details:Purchaser: *********************** Groupon Account Email: ******************** Transaction Date: 9/30/23 Groupon Voucher Number: vs-6vzw-h1cc-15kr-znb6 (&) vs-g71j-r5lk-gz9z-9f5s Amount Paid: ***** Vendor's Name and Contact Details: Bliss Bodysculpting Description of the Issue: I purchased two Groupons for body contouring service for the amount of $***** from Bliss Bodysculpting through Groupon. The initial appointment for service was canceled by the vendor due to illness. Subsequent attempts to reschedule have been unsuccessful as the vendor remains unresponsive to communications. Groupon has been contacted for support, but they have denied the request for a refund.Desired Resolution: A full refund of the $***** paid for the service that has been unfulfilled and a review of the vendor's practices on the Groupon platform to prevent future customer detriment.

  Business Response

  Date: 11/08/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I can confirm that our system processed your refund successfully on 11/03/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *********,
  
  ***********************

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon selling coupons for business that are not intending to provide service that groupon advertising. I purchased one coupon for RNR Tire Express and was denied twice with a service and once their crew place a nail into our tire to refuse a service. We demanding a refund for this coupon that we purchased but not able to redeem as the business refusing service groupon coupons.

  Business Response

  Date: 11/09/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14, 2023, I made a purchase to Groupon in the amount of $531.13 for a reservation to Great Wolf Lodge for my family of 4. The next morning, I noticed my card had been charged twice and that the Groupon app reflected two reservations/ rooms. I tried to find a customer support number to notify them of the mistake, but only found an email address. Via email I explained the situation, to which the reply was that I was past the cancelation deadline for the reservation. I informed them that I didn't want to cancel my original purchase, but that they needed to refund for the double charge as it was their system that booked two rooms for me. I was again met with "refer to the refund policy" and told to provide proof that I didn't use two rooms. Since their requests were ridiculous to me (how could I provide proof for a reservation that was set for a date in the future), I made a claim with my bank and initially the refund was provided through Chase (my financial institution). One month later, I noticed the refund had been reversed. I spoke to the investigative department with *****, and they stated that they reached out to the merchant (Groupon) for verification. My refund was denied because Groupon "provided proof that I made two purchases."Needless to say, I have been emotionally, mentally, and financially stressed over this situation. The customer support line with ********************** is nearly nonexistent as I have to reach out through email and explain the situation several times to a different person or supervisor each email. Through what seems like an endless series of emails, Groupon has asked for proof and a letter from Great Wolf Lodge that I did not redeem two reservations, for which I complied, as well as a letter from my bank stating that the claim was reversed and closed, to which I also provided. They have confirmed that two reservations were not used but refuse a refund other than in the form of "Groupon bucks." I feel my money has been stolen. Please help.

  Business Response

  Date: 11/08/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about the accidental purchase by mistake for 2 reservations.
  
  I checked and see that one of you reservation was canceled and refunded to the card used for the purchase on 11/02/2023.
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support