Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for Mobile car detailing services. I eventually scheduled an appointment for service after leaving 3 voice-mail with the company. My appointment was confirmed via text message. On the scheduled day the company no call, no showed and has yet to respond to me since. I inquired about a refund from Groupon and was told I was not eligible since it was over the 3 days of purchase date... I do not think it is fair to loose out on $77 due to a business not showing up to provide the services paid for. I don't see how myself as the customer has to be penalized for such incident happening. Doesn't Groupon have insurance and/ or procedures with the merchants they work with to cover these situations?

  Business Response

  Date: 11/15/2023

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a six-hour Cozy Maids (CM) DEEP clean voucher from Groupon on 11/2 in the amount of $149.62. When I scheduled with Cozy Maids, I elected an extra service (baseboards) which suggested I purchase another hour. Altogether, seven hours of deep cleaning were purchased. My appointment was scheduled for 11/4 at 9:00 AM with a "preferred" cleaner. My cleaner arrived around 11:10 AM. She barely had cleaning supplies. I offered my own. She moved at a snail's pace and failed to clean several areas in my home. She did NOT clean my kitchen. Supposedly she swept and mopped. However, I had to sweep and remop while she was there. It was obvious she could not physically do the work and or never professionally cleaned a home a day in her life. Food was on the counters and floors. Dishes in the sink and counters. Large appliance surfaces were not wiped. My rugs had debris on them. When I pulled back the throw on my bed, there laid socks. The bathrooms were untouched. Mold and soap scum still remains. I even offered a bleach cleaner, but she never touched it. I explained to her that I was pregnant and could not safely deep clean, which is why I hired CM. I asked what I had to request to get what I paid for, which was a deep clean - because my home is not clean. She replied, "Uh 6, 7, or 8 hours - maybe two cleaners." I was furious because we were taken advantage of. She knew the details before accepting the job. She knew she was not capable of cleaning a home, yet she still accepted the job. She didn't even do basic things like move items back to their place, or move small objects to sweep and mop. She didn't sweep/mop under the table. My feet were sticking to the floor. She left items on the floors and basically skipped my daughter's room and bathroom. Now I am in so much pain and am stressed trying to find a resolution. Order Number - 1000-146537-275155

  Business Response

  Date: 11/09/2023

  Hello Kortney,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  To help make up for the trouble, I've issued $75 in Groupon Bucks to your account. These Bucks are available to use immediately and can be applied to any eligible deal on our site until they run out. You can view your balance, history, and other details in your Account under ********************** Bucks.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20830711
  
  I am rejecting this response because I did not use an account to make the purchase. I purchased the Groupon as a gust. Therefore, I cannot access the $75 credit that is being offered.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/15/2023

  Hello Kortney,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: My apologies for the mix-up. You will need to create an account with us with the same email that you used to make the purchase to view the Groupon Bucks. 
  
  Groupon Bucks are available in your account immediately after they've been issued. When making your purchase, there will be a checkbox on the checkout page where you can choose to apply your Bucks or save them for a future purchase. You can combine your Groupon Bucks with promo codes and other discounts--just make sure you're logged in to the account where you received the Groupon Bucks.
   
  While Groupon Bucks apply to most deals, they currently cannot be used on gift cards or any deals where the use of Bucks is prohibited in the Fine Print.
   
  You can check your Groupon Bucks balance and see your Groupon Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by selecting Groupon Bucks while on the My Groupons page on the website or mobile ap
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these on October 19, 2023 and still havent received them. Ive emailed for over a week only to be told someone would contact me in 24 hours and still no one has. ***** said the package is a lost package and i cant get a replacement or my money back after multiple attempts

  Customer Answer

  Date: 11/06/2023

  Better Business Bureau:
  
  I previously filed a complaint about Groupon but they issued my refund today. Thank you.

  Sincerely,
  
  ******************; 

• Initial Complaint

  Date:11/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Christmas I purchased a $165 Hello Fresh Groupon for a gift. The Groupon would not work with Hello Fresh, and after back and forth with Hello Fresh and Groupon, Groupon refunded me with a Groupon Credit. I tried to use a portion of it to purchase a ************* tour when I was in ********* in May, but the transaction would not work. I was told after a certain number can be booked through Groupon, and when there are no more available, thats what happens. There was no notification of this when trying to purchase the voucher, so that was quite frustrating.A couple months ago I decided to buy housecleaning voucher for Cozy Maid. The voucher was $140, and was supposed to be for 6 hours of cleaning. *** attempted to use the voucher twice on Cozy Maids site, and each time, nothing happens. Nobody contacts me to actually do the cleaning. After the second attempt, I no longer needed the service. I needed it cleaned because I was trying to sell my house, but I had to just cleani it myself, and now the house is sold. I am VERY frustrated with Groupon at this point and I want my money back. I do not want Groupon credit because I have had horrible experiences with these attempts. Ive had to deal with these three different vendors, as well as Groupon. I have used Groupon many times in the past and never had issues, but this has been a nightmare. There is not much I can use with their credit, and when I do try to, it never works. I e corresponded with them multiple times and ultimately am told I cant get a refund. They tell me Cozy Maids does service my area, so they cant refund me.however, if Cozy Maid doesnt have a person in this area that will do the cleaning it does me no good. I just want my money back! I want other buyers to beware as Groupon is not the same as it was a few years ago.

  Business Response

  Date: 11/09/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  As you had purchased the deal with Groupon Bucks, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a Groupon account for more than 15 years and I recently made a purchase via the Groupon app while I was out of the country on 10/04/2023. I received a confirmation email but have not received shipping details or product. I tried to reach out to Groupon and come to find out my account no longer "exists" and when I try to sign up again, I get an "error". Worst case is that I had unused products listed in my account. I have tried to reach out to Groupon in numerous occasions via email and phone with no luck.

  Business Response

  Date: 11/15/2023

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
  
  I've sent you a direct email Groupon, please take a moment to review it and respond back to me directly over there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product on Groupon from my gmail ************************************ ****** account: *************** is attached to my Groupon account. They accused me of trying to set up two different accounts, canceled my order but refuse to refund my money. I've gone through there refund steps(including all information requested). I've had to do this four times and all I get is an email asking me to explain my situation. I know they're receiving my emails because they responded to the first one I sent to them. I even requested the cash be used as a credit to my Groupon acct (which is also one of the ways they offer a refund) still, just receive an email asking me to explain my situation. I know I'm not the only one who is having this same problem. The order is #****-146466-043342 Reference code is #*******. The order was placed on 10/19/23.

  Business Response

  Date: 11/09/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies.
   
  To make it right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ****-146322-618923. Transaction Date is 9/21/2023. Couple of days ago, I discovered a cedit card transaction charged me $189.00. Then I discovered there was an order placed. I remember I have browsed those deals, but I never placed the order. I don't know whether it was hacked or Groupon has a bug on the app to execute the transaction. But I swear I did not make the purchase. But they just said they don't have evidence that is an unauthorized transaction and refuse to give me refund.

  Business Response

  Date: 11/09/2023

  Hello Yuenho,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble with the mishap.
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend and I was interested a SPA day. Groupon appeared to have spa days available and popped up in the ****** search engine. I searched Groupon spa day options and came across a company called Eska_Esttika at Blissful Healing Wellness, *********. The company profiles were on the Groupon website. I purchased a 5+ hour spa day (text my friend and husband that I bought a 5+ hour spa day from Groupon:75-minute body scrub 50 minute hot bamboo fusion 50-minute massage 50-minute facial I was notified by ***** by text stating there was no availability on 10/20/2023. At this time, I was not aware my purchase was not a 5+ hour spa day on 10/20/2023 (and I was not aware that I could not go with a friend). I was asked to reschedule on another day. On 10/27/2023, I contacted the company and received a response from ************. The staff member informed me that Groupon people always think they will get everything listed, and that's not possible. I informed the individual that they should clarify their ad. I have never had a massage or spa day before, so I would not know what to expect. It was explained that I could pick one item from each category (not have everything listed).. I informed the individual I would text them the advertisement I paid for. I was informed it was three different sessions in three categories once I sent text message. I told the rep I was interested in body scrub and facial, and when I went to the website, I could clearly read the categories offered by text and verbally did not match what was offered on Groupon. I was also informed that I did not purchase a spa day. I requested a refund from Groupon on 10/27/2023. If the advertisement was clearly written, I would have never purchased that particular deal because I was searching for a spa day, not a massage and facial only. The ad was false advertisement.I don't trust the company or Groupon and will have anxiety if anyone in the company touches my body due to trust concerns. Refund Please

  Business Response

  Date: 11/09/2023

  Hello Crystal,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  To make it right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 10, 2023 I had purchased a voucher from Groupon. I had attempted to contact the merchant on September 11, 2023, October 3, 2023, and October 5, 2023. On October 5, 2023, at approximately **** hours, I had spoken to the merchant. Had advised the merchant I have attempted to contact the merchant multiple times. I then proceeded to inquire about the availability. I was told the merchant wouldn't be available for another month. I had asked the merchant how I could obtain a refund. The merchant told me I would have to contact Groupon. On November 4, 2023, I had emailed Groupon inquiring about a refund. I had advised Groupon customer service I had attempted to contact the merchant multiple times and did not want to proceed with doing business with the merchant, due to the poor customer service and not be available. ********************** is refusing to refund me due to thier 3 day refund policy. I had followed the instructions the merchant and placed in order to schedule an appointment. Due to the merchant not returning phone calls, a text message, non-availabilty, and not carrying out to thier own instructions for customer service to schedule a appointment . I am requesting for a full refund.

  Business Response

  Date: 11/09/2023

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  To make it right and regain your trust, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 groupons I purchased that aren't set to expire until next year were falsely marked as redeemed. 1 was redeemed yesterday-when the alert popped up on my phone, I immediately notified groupon and the business in question. The business agreed I did not use the Groupon and they said they did not know why it was marked as redeemed. After I presented the business response to Groupon (as they requested), they had already closed my ticket and made me start the claim over again. Then today, the new person helping me got the business name wrong and thought my resolution was about another business whose Groupon I redeemed last month, even though I gave him the correct order number. I requested a phone number to speak to a live representative and he refused and said we could only talk over email. I let them know I wanted a refund on that and my remaining Groupon and to close my account. The customer service representative then falsely marked my last remaining Groupon as used (without issuing a refund) and locked me out of my account. I am fine with them closing my account, I would like a refund since both businesses already confirmed that I did not redeem my Groupon, which is what Groupon representatives told me to do, and now they are refusing to reimburse me. Please let everyone know this is a scam business-neither Groupon was supposed to expire until next year, and I have never even been to either business before, I bought the Groupons as a first time trial for salon services at those locations. 1 groupon was for baby doll beauty bar and the other one was for aesthetics by ****

  Business Response

  Date: 11/08/2023

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  I will kindly urge you to make use of the other vouchers before you close the account. Once you have used the vouchers, you can go to the link ************************************************************************************************* delete the account. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support