Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3,852 total complaints in the last 3 years.
    • 1,317 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: Jan 5, **** Groupon: VS-L673-1PXV-MP9H-ZJTL Issue: Cannot get in touch with Groupon for full refund. I purchased a Groupon for 3 IPL facials for $179. I contacted the salon after my purchase to schedule my facials. I was told by the salon they are booked through AprilI. I cannot use the facials in April, I bought the Groupon to get them by February. 5 minutes after I bought the Groupon, and talked to the ******** requested a refund through Groupon. Although this was not a final sale, and was within 5 minutes of purchase. Groupon would not refund my money. I tried to email Groupon and the send link is not active. I tried to call and the numbers provided are not going to Groupon. I filed a complaint with Amex and Groupon has not gotten back to them either. Groupon is engaging in consumer theft. Taking my money and then not refunding me, even though I followed all refund policies. I hope Groupon gets investigated for illegal business practices. I want full refund on the Groupon that does not deliver.

      Business Response

      Date: 02/04/2024

      Hello ********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I can confirm that our system processed your refund successfully on 01/12/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
       
      Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 

      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a coupon from groupon to be used for a merchant on 01/06/2024. On 01/09/2024 the merchant mentioned that groupon coupons are not working for him and he has been following up with Groupon for over 2 weeks.I requested Groupon for a refund. I chatted with *********************** on 01/09/2024 and with ****** S on 01/10/2024. They refused to refund my payment to my credit card and only offered a store credit.

      Business Response

      Date: 02/10/2024

      Hello Harshdeap,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I can see that a refund to Groupon Bucks was issued and was used. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 02/13/2024

       
      Complaint: 21128625

      I am rejecting this response because:

      Groupon did not refund the transaction amount back to my original form of payment (credit card). Instead they offered me store credit for future use. The original transaction that I paid for could not be honored by Groupon. Groupon had an ongoing issue with their merchant. Groupon should not have charged my credit card when they knew that could not deliver the service that they sold me  


      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two tickets from Groupon after confirming availability for a trip to ***** and a night party bus for my birthday with my husband. We confirmed with the company on December 22nd. We arrived at the check in venue for Sunday night that supreme club tours sent. They were not there. We called a couple of times and text over an hour and days later have yet to hear back from them. I reached out to Groupon. We paid for an Uber to the location in Vegas and spent a couple hours to get ready. Left without plans for my birthday and waiting for them to contact. We have done several tours in cities and always reachable. I reached out to Groupon on the 10th and they did not help. They simply let me know the merchant is open. The merchant claimed our codes so the Groupons were redeemed and we are back in our home time. I am extremely disappointed with Groupons response that does zero to help with a Groupon that redeemed not honored and ruined a birthday. I also shared with them that I did some online research and there are several reviews that state this have happened to them with the supreme club tours. I would greatly appreciate assistance and a refund for the Groupon to my credit cards because and for the Uber ride of *****.

      Business Response

      Date: 02/04/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I can confirm that our system processed your refund successfully on 01/17/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
       
      Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 

      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1-2-2024 my Groupon account was hacked and charged $144.45 for Hockey tickets to a game in *********. I notified Groupon immediately and changed my password. The tickets were scheduled 2 days later. I was very proactive to notify them. They stated in a email that they could refund or apply credit. I requested refund. They responded they would forward it to a supervisor. No credit was ever issued.

      Business Response

      Date: 02/04/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I've sent you a direct email from Groupon - please respond to me there. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/10 I purchased an oil change through Groupon. The deal claimed to be priced at $54.40, after a promo that claimed to be eligible through 1/11 (see screenshot). I selected it, as prompted, and went to check out. At checkout, it showed a price of $54.40. I paid through PayPal, and then when it flashed back to the completed screen, it showed that I was charged $64, instead. I immediately reached out to customer service to report the missing discount and I was told that the promo was not eligible!?! How in the world is this legal!? This is total false advertisement and fraud! They would not give me the advertised price, so I had to cancel the order.

      Business Response

      Date: 02/04/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I can confirm that our system processed your refund successfully on 01/10/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
       
      Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 

      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to purchase a massage from Groupon, and I received an email stating the transaction did not go thru and to try again. I also received a message from my credit card asking if I was trying to make that purchase and if so to click yes and try again. I followed instructions and a couple of days later I went to look at my credit card and saw 2 charges from Groupon for the same amount. I wrote an email to them requesting a refund for one and they do not want to give me a refund stating that the grace ****** was over. All I want is a refund for one and this company does not want to correct their mistake. I just followed instructions, I do NOT want 2 of these, I can't afford this. Please help.

      Business Response

      Date: 02/04/2024

      Hello Mercedes,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for The Spa **********. We recommend reaching back out to your financial institution directly to discuss a resolution.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 25,2023, I went to purchase one Groupon. The first attempt to purchase, my transaction was denied. I tried a different card but was denied again. I tried a third time and the transaction for one Groupon was purchased. Groupon however has charged me three times, even though my transactions were denied and I only purchased one Groupon. When I contact them regarding this theft, they keep repeating no refunds and will not give back the extra $198 they have stolen from me. I am happy with the purchase of ONE Groupon but extremely frustrated by the fact I have been over charged, twice. I sent multiple emails explaining that I did not receive the Groupon and was still charged for it, but they keep stating refunds are not in their policy.This is clear bad business practices and literal theft. Please help to get back the money from being over charged.

      Business Response

      Date: 02/04/2024

      Hello there,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Drive 1 Exotics. We recommend reaching back out to your financial institution directly to discuss a resolution.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon voucher for a business called Dance 10 which offers dance classes. Groupon marked it as redeemed and I can no longer use it, but I never redeemed the voucher. When I went on the chat to ask them to fix the problem, they told me I have to deal with it and ask the merchant to show proof that the voucher was not used. The mistake was clearly done by Groupon and when I asked them to fix the issue, they dismissed and ignored me and also refused my request to escalate the issue to a supervisor. I informed them I would be making a complaint for fraud to BBB and other agencies and the agent once again dismissed me and refused to acknowledge me. Groupon is committing fraud by selling the vouchers, marking them as used without the customer's knowledge or consent thereby making it unusable by the customer and then refusing to refund or fix the issue. I would like a refund for my purchase and their business practices need to be investigated.

      Business Response

      Date: 02/04/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 02/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      *****************************************

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a groupon with a debit card. I immediately noticed that I had purchased it for the wrong location, so I clicked the cancel/refund option. The only available option was to refund my money as Groupon Bucks. I proceeded, and then immediately used these Groupon Bucks to purchase the groupon for the correct location (the same amount of money). Shortly after, I called the store the groupon deal was for to schedule an appointment. They said I could not use the groupon because I had purchased one before, even though it was 2 years prior and for another location. When I was checking out on Groupon it had explicitly said "You can purchase this deal 3 more times", which I believed (screenshot attached). I would not have purchased it if I knew I could not use it. I asked Groupon for a refund, which they apparently make you do in a chat window if you want it to your original form of payment. Now I've been stuck in overseas customer-support time-wasting loops for over a week while they first just don't read my messages and send me a canned response, and then eventually repeatedly insist that they are not able to refund my money because I purchased the groupon with Groupon Bucks, even though, A. Groupon Bucks is a completely made-up thing and B. they can clearly see my debit card transaction mere minutes before I was forced to convert it into Groupon Bucks so that I could change the location.I want my money back for a service that I was intentionally misled into thinking that I would be able to use.

      Business Response

      Date: 02/07/2024

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I can see that you were able to make use of the Groupon Bucks to make a new purchase. I hope this resolves the concern. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 02/09/2024

       
      Complaint: 21124128

      I am rejecting this response because:

      I have no idea what they are referring to. I have not made a new purchase, or used Groupon Bucks. I have not taken any action on Groupon.com, I have been waiting for a response to my complaint and a refund. I have gotten neither.


      Sincerely,

      *****************************

      Business Response

      Date: 02/21/2024

      Hi *******,
       
      Many thanks for getting back to me and my apologies for the delay in response. 
       
      I've canceled the newer purchase and I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.
       
      Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for several services through this site and many of the items expired. In the past they would allow you to get bucks to redeem them for another purchase. They have done away with this policy so now people lose money, especially when it originally said it doesnt expire. Well a few businesses I bought through say they no longer accept Groupon and Im out of money. The company wont accept responsibility and wont offer a refund. They are defrauding people and not standing behind their product.

      Business Response

      Date: 02/04/2024

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I've sent you a direct email from Groupon, please respond to me there. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.