Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,465 total complaints in the last 3 years.
1,144 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday November 3, 2023 I purchased movie tickets. The purchase included 1 adult ticket and I child ticket. The total was $27.00. Groupon charged me twice and refuses to refund me my money.
Business Response
Date: 11/23/2023
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I can see that your secondary duplicated order was already canceled but the Convenience Fee worth $3.00 wasn't refunded. I've just issued a refund of that as well, you will see the refund of $3.00 in your account within the next **** working days.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon service that was advertised in my area and gifted it to my wife on 9/2/23. It was a house cleaning service for $161. I selected the option to deliver it to her on our anniversary eight days later. The day she received the email from Groupon, she noticed that they do not service our area, despite it being advertised in our area. Instead of Groupon refunding me, they informed me that they plan to keep my money and that I should gift the voucher to someone else in that could use it.
Business Response
Date: 11/21/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're uanble to redeem the Groupon due to fine print restriction.

I checked and see that the deal restriction has the info, "Valid only within 25 miles of zip code 34203". In this case, we're uanble to cancel and refund this Groupon since this is outside the 3-days cancellation deadline.

Here is the refund policy's link for your reference: ***************************************************************************;

Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 12/01/2023

Complaint: 20854148

I am rejecting this response because:Hello,

The offered to give me credit so I would be forced to purchase from them again. I prefer to receive a refund to my credit card as I have requested since the beginning, not Groupon credits. The experience with Groupon does not leave me desiring to purchase anything from them again in the future. I replied to them last week requesting a refund and they have not responded to me.

Thank you!

***************************

Business Response
Date: 12/05/2023
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the continued trouble, but if you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 12/18/2023

Complaint: 20854148

I am rejecting this response because:

It is not resolved.

Sincerely,

***************************
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 27, 2021, I purchased a coupon for the ******* ************** for $44.72 (item #**********; Groupon #VS-N6B2-2G9Y-2VWN-Z9S6; Redemption Code - EYJVACTG). I called numerous time to make an appointment but never got an answer or return call. I didn't worry about it because Groupon has always at least given a credit if a deal does not work out. They said you never lose the amount paid. On October 16th I contacted Groupon and requested the credit. **************** responded that a refund or credit were not available.
Business Response
Date: 11/21/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:11/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order **********, Purchased on on Feb 16, 2023 for $62 for a massage. Groupon stated they will refund me the purchase, if the merchant will email me stating I did NOT use the Groupon and then forward the email to Groupon. I explaiend, I spoke with ********* who works at the massage place and she confirmed I did NOT use the Groupon. She stated Groupon will contact her in matters like this and she will then inform them I did NOT use the Groupon. I explained to her, Groupon told me to tell you to email me and then I forward it to them and she stated no she will not do that because she has been working with Groupon for years and the policy is that they will contact her and she will tell them it was not used for a refund. I am stuck in the MIDDLE and neither party will reach our to the other. and The merchant has clearly stated I did NOT use the groupon and I just want my money back thats it. This is not fair.
Business Response
Date: 11/23/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I can confirm that your order was refunded to Groupon Bucks on 11/17/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/27/2023

Complaint: 20852321

I am rejecting this response because: Yes, it was received. still want to leave bad review cause it took almost 25 agents in order to get what should have been refunded from the beginning. horrible customer service.

Sincerely,

*******************************
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 Groupon vouchers. One for $75 in which the merchant never got back to me on rescheduling after she canceled. I kept texting her on when we can reschedule and she texted me the night it expires. This has been going on for weeks. In the photo included are the texts from her where she is denying me service. I have also been contacting Groupon and they stated that since B.E. Therapy has 23 successful transactions they will not do anything and will not look at the evidence where the merchant said they would deny me service. On the $445 Groupon the description changed after purchase and on the listing there is no description on the time and the services offered. I have included screenshots of the description that clearly shows no details on the service and length of service.On the 2 $252 purchases it is by the same merchant who was not clear on the services. I clicked on redeem tonight with these 2 along with the above $445 to extend the wait time to get assistance.
Business Response
Date: 11/24/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that when you reached us earlier, we offered the Groupon Bucks refund from our end since the cancellation deadline for this order has crossed and yet to get a reply from your end.

Given the circumstances, I want to make sure youre taken care of this.

Regarding the ************************* rder # ********** and Order # **********

I've attached the screenshot of the deal page reflecting the requested information.

I can see that both the vouchers are showing as redeemed on 11/09/2023. To look into the issue further, I've requested more specific information.

Ive provided more specific options and instructions in my direct email to you. If you have any additional questions, please reply to me there.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/09/2024

Complaint: 20851813

I am rejecting this response because:
The case against Groupon needs to be reopened. There is an issue with the reply option on the BBB site. The control panel in the BBB site does not give me the option to reply in the dash, it only shows the reply from the company. I have sent many replies to Groupon directly, sending them the proof they requested showing I never received service from the 2 businesses. They only want to send me a credit instead of a refund to my Paypal even though I contacted them early on to request a refund. Please help me contact the right person in Groupon so that they can authorize a refund for the 4 services I never received.
Sincerely,

*************************
Business Response
Date: 05/24/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble with this purchase for *************************.

I checked and see that we've offered you the Groupon Bucks refund for all the orders (Order # **********, Order # **********, Order # **********).

Since the orders are expired, this is not eligible for a refund to your PayPal. We can only process the refund to Groupon Bucks.
Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I purchased a mani pedi bundle from groupon. I broke my leg and couldn't use it for a while which is ok because my groupon didn't expire yet (i had 1 more week to get my service done before it expired). my cast came off last week and i was trying to schedule an appointment with the vendor yet he can't be reached. on the groupon there's a salon's number and they do answer there but I was told that the person schedules appointment on their own and they are not a part of the salon. yet this person doesn't answer the phone and doesn't confirm appointments . He answered occasionally in texts but i was unable to make an appointment with him. I also called at least 10 times . I dont think its fair to beg a vendor to give me service.
Business Response
Date: 11/17/2023
Hello Maayan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that our Internal Team reached the merchant on your behalf and confirmed that they are responsive, Open and Honoring Groupon.

Since this Groupon is expired and outside the cooling off period, this is not eligible for a refund. Here is the refund policy's link for your reference: ****************************************************************.

Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:11/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card was charged on 9/22/23 for 130.25$ by Groupon for 2 separate orders. I did not approve the purchases. I contacted my credit card and Groupon immediately. September 22, 2023 is 1000-146330-076546.My Groupon bucks was used ***** total the amount was for 164.00$. I have tried multiple times to get the situation resolved but they dont want to fix this issue.
Business Response
Date: 11/17/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the accidental purchase.

Our Internal Team has completed the investigatin and confirmed this purchases as legit. Given the circumstances, I want to make sure youre taken care of this.

Regarding ********************************** Order # **********:

In this situation, I'd be happy to offer you the refund options for you since this deal is eligible for a refund.

Regarding Philadelphia Rock Gyms rder # **********:

This order is not eligible for a refund since this is outside the 3-days cancellation window. Here is the refund policy's link for your reference: *********************************************************************;

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 11/25/2023

Complaint: 20851054
Hello, I am rejecting this response because I have requested a refund to my balance and have not received any emails regarding this matter. I would appreciate it if you could refund my balance to the Groupon account. I have submitted another complaint this will probably be the 10th time I have requested a resolution. The resolution is a refund not another back and forth. Refund my account and I will drop my claim

I am rejecting this response because:

Sincerely,

*******************************
Business Response
Date: 11/30/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble. The refund options are offered to you in a seperate email on Nov 17th, 2023. I guess you haven't got a chance to see my email.

No wories, as requested I've canceled and refunded both the Order # ********** and Order # ********** to Groupon Bucks.

I've just canceled both the orders and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please enjoy and let me know if I can help you with anything else.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business owes me for one of my transactions. The cost was $158.35. Im unsure which order number it is. I purchased two rooms on the same date. GROUPON made a mistake with one of the rooms and ultimately refunded me for one room. I was unable to rebook the same date since there were no rooms left. I requested a refund or date change for my other reservation so that my family could have our planned trip. Groupon failed to respond to me in over 8 business days. I kept reaching out. Now they want proof I didnt attend from the Great Wolf Lodge but the Great Wolf Lodge needs GROUPON to request this. All of this information has been shared between both parties. This has taken over 2 weeks and I still dont have a refund.
Business Response
Date: 11/17/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned.

I checked and see that our Internal Team has reached the hotel on your behalf and the hotel denied the refund as "NO SHOW". In this case, we are unable to cancel and refund this reservation.

When the reservation has crossed the cancellation deadline, we can refund only with the hotel approval. In this case, since the hotel denied the refund, we're unable to help you from our end.

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 11/20/2023

Complaint: 20850062

I am rejecting this response because: the reason it was a no show is because Groupon made a mistake on my original order and I requested this room to be cancelled or changed through Groupon and didnt receive a response. Those emails were sent prior to my arrival date. I have over 60 emails with Groupon regarding this and I can provide all of them if needed. I want the money I spent back. I have email proof of Groupon admitting fault on my original purchases as well.

Sincerely,

*************************
Business Response
Date: 11/24/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this purchase.

As we informed you earlier, we're unable to cancel and refund this reservation since the cancellation deadline, check-in and check-out has passed. Also, when we reached out to the hotel for an exception, the refund was denied stating as "No-Show".

I'm sorry that we're unable to refund this reservation in this case. However, I've issued an additional Groupon Bucks for $20 making the total refund as $70.

This is the maximum we can do from our end when the refund was denied by the hotel.

I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 11/27/2023

Complaint: 20850062

I am rejecting this response because:
I have over 60 emails with Groupon and its obvious they have not all been read. When I initially made the purchase I purchased two rooms for the same exact date. Groupon made a mistake with one of the rooms, which they admitted to and refunded me the money. I was unable to rebook the room at this time because there were no available rooms. I emailed Groupon several times prior to the arrival date to have them cancel or switch the other reservation since we were no longer able to attend due to Groupon making a mistake and there not being available rooms. I have email proof for all of this. This is unacceptable.

Sincerely,

*************************
Initial Complaint
Date:11/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a service to replace brake pads on my car. As per Groupon's instructions, I contacted the vendor and made an appointment to bring my car in. The earliest they could schedule me was 11/7/22, at which point they told me my car did not need the brake pads replaced. In essence, I was ineligible for the service I had purchased.I then requested a refund from Groupon, which they refuse to issue to my credit card because they allege this refund was requested after their three day "grace ******** so they want to give me Groupon tokens and force me to spend my money on things I don't need! I followed their rules and instructions and this is where it got me.In a nut shell: I bought a service; the service was not provided and I want my money back. I did everything according to their instructions and now they refuse to refund my money. I was ineligible for the service I purchased and according to their rules, that alone is a reason to get a refund. They knew full well it would take more than three days to get to the vendor, and now they're using this as an excuse to refuse my refund!
Business Response
Date: 11/17/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned.

As we all informed you earlier by our support team that this Groupon is not eligible for a refund to the card since this is outside the 3-days cancellation window.

However, I do understand that your car doesn't need the service right now. Given the circumstances, I want to make sure youre taken care of.

I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Let me know if there's anything else I can do for you. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:11/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 coupons and found that merchant can honor only 1. I reached out to groupon customer care multiple times, even before coupon expired. but did not get any help. It's been over 3 months now I am not trying to get help.I do not have old ticket number, but I have new one - 101729255.Groupon Number VS-2VCL-PWK2-BC43-K9LG and voucher number - ********
Business Response
Date: 11/21/2023
Hello Vishal,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the second Groupon as planned due to fine print restrictions.

I checked and see that the second Groupon was canceled and refunded to you as Groupon Bucks on 11/09/2023.

I can see that you used a promo code for an additional discount. Excluding the promotional discount, what you paid to Groupon is fully refunded.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Suppor

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Groupon, Inc. is NOT a BBB Accredited Business.