Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about August 15, 2023 I purchased a Groupon (pre-paid service) for some body work at a business called "Stretchtopia" located near my home. I decided that I wanted to get the service and booked an appointment for Dec, 28, 2023. I received an email from Groupon confirming the appointment for the service. I changed my mind and rebooked the service for Jan. 3, ****. I received an email from Groupon confirming the appointment for the service. I showed up at the location for the body work service and a woman answered the door saying "Ash" was out of town and she was the petsitter. I then contacted Groupon from my car using the app saying there was an issue with the provider. After several frustrating and inconclusive emails from Groupon, I finally got someone who understood what I was looking for and asked me to provide information from the body work provider that they were not home, didn't perform the service, etc. The provider "***" sent me an email saying he had not been affiliated with Groupon since July. I forwarded that email to Groupon per their request. Please note, Groupon took my $82 for the service on August 15 2023. I requested a cash refund, using original form of payment multiple times. Groupon then said they would not provide a cash refund and put $82 of "Groupon Bucks" in my Groupon account. I do not want Groupon Bucks. I want my money back. I have no intention of ever dealing with Groupon again.

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for Botox in ********* at *************************. When I went to schedule the appointment, the clinic was unable to accommodate me due to over scheduling/selling of the Groupon and short staff. They admitted that this was a problem on their end and were very apologetic and were more than willing to supply the refund, but it needed to be issued via Groupon. They supplied me with a written letter to give to Groupon requesting a full refund due to their issues. I contacted Groupon informing them of the issue and supplied them with the letter from the vendor, requesting a full refund. Over and over again they would only offer me Groupon bucks to purchase a different voucher stating that they do not give refunds. I had a discussion with them about this being completely unreasonable and unfair given that the only reason I wanted a refund was because the vendor was unable to schedule me. I would like a refund for my purchase, because I am unable to use it secondary to the vendor overselling and being short staffed and unable to accommodate me.

  Business Response

  Date: 02/10/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the trouble with this purchase.
   
  I checked and see that Order # ********** was canceled and refund processed from our end on 01/21/2024 to the card used for the purchase.
   
  I can see that you used a promo code for an additional discount. Excluding the promotional discount, what you paid to Groupon is fully refunded.
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to express my dissatisfaction with Groupon, and their refusal to provide a refund for a service I can no longer avail due to extenuating circumstances. Recently, my mother was diagnosed with stage 4 liver cancer, and I have had to travel to ********** to take care of her. This means I will not be returning to Washington for an unforeseeable period.Groupon's return policy stipulates that customers can return any unredeemed Groupon for a refund of the amount paid within the first three days after purchase. However, after that brief window, all sales are considered final unless stated otherwise in the Fine Print. The Fine Print on my purchase states, "Promotional value expires 180 days after purchase. Amount paid never expires. Online redemption only. Limit 1 per person(s), may buy 1 additional as gift(s). May be repurchased every 90 days. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services."Given these circumstances, I believe Groupon's policy is unjust and detrimental to consumers. It fails to take into account situations beyond their control, such as mine. I feel that in my case, where the inability to use the service is due to serious health-related circumstances, a refund should be granted as an exception to the policy.I kindly request the Better Business Bureau's assistance in resolving this matter, as it appears Groupon is unwilling to do so. It is my hope that Groupon will reconsider their decision and demonstrate empathy and understanding towards their customers who find themselves in extraordinary circumstances.Thank you for your attention to this matter.*********,*****

  Business Response

  Date: 01/23/2024

  Hello Daisy,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon due to personal circumstances.
   
  As we informed you earlier in our email, it is not our policy to refund the Groupon that is outside the cancellation window. Here is the refund policy's link for your reference: ****************************************************************.
   
  Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date, $, commit, disput, tried, order #On Jan 10, I purchased 3 Groupon vouchers for a whale watching tour for $155. On Jan 11 I redeemed them for a tour on Jan 12. However I was informed by the merchant that the tour was cancelled the night before the tour. I was asked to contact Groupon for refund because my payment went through Groupon, but Groupon refused to refund me and told me this is final sale. This is very disappointing because the trip was cancelled by the merchant, this has nothing to do with customer. Yet ********************** asks the customer to still pay for it. Moreover, there is NO clear statement during the purchase process telling the customer that this is final sale, there would be no refund even if the merchant cancel the trip. This is very misleading. If I knew this I would certainly not buy it. This is very wrong.

  Customer Answer

  Date: 01/15/2024

  Hello,

  
  

  I'm writing to request to close the complaint I submitted as the business has reached out to me and solved the issue. Thank you!

  
  

  Regards,

  
  

  Xiaoyi
  

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Discounted Carpet Cleaning voucher through Groupon. When l tried to redeem the voucher, the merchant did not want to honor the voucher. Per merchant, they have pulled this promo from Groupon long time ago and Groupon still has it in their site. I paid $239 & l want a refund but Groupon is giving me a hardtime.

  Business Response

  Date: 01/23/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked your Order # ********** and see that this was refudned from our end on 01/14/2024 to your Paypal account used. 
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Please let me know if there is anything else I can help you with.  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on vacation, I purchased two Groupons for a bus tour in *************. When I attempted to use the Groupon, the tour operator did not accept it. I called Groupon and they told me to go back and use it again however, I tried to explain to them I was on vacation and I live in ******* and I was unable to return back to *************. They did not attempt to resolve my issue and told me they would not refund or give me a credit for the amount they charge me, I find Groupon deceptive and their practices they took money from me without delivering any services. I would like a full refund or a credit.

  Business Response

  Date: 01/23/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon  deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I chekced and see that the cancellation deadline for this deal is crossed. In this case, this Groupon is not eligble for a refund. Here is the refund policy's link for your reference: ****************************************************************.
   
  Given the circumstances, I want to make sure youre taken care of this. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email on 12/27/23 thanking me for my Groupon purchase but I had not made any purchases. The order # was 1000-146913-326644 for $185.15, charged to the **************** card that was saved to my account. I tried to log in and I did get into my account briefly but later I wasnt able to. So I clicked on the Forgot Password link and got an email from Groupon saying there wasnt an account associated with my email address. Ive talked to service reps via live chat several times but each time they send me a template to fill out, wanting the exact same information Ive already given them. Then they tell me theyll send it on to another department to look into or send to a supervisor and someone will get right back to me or Ill receive an update shortly. At this point I dont have a ************ that this will be resolved. I would like my Amex card credited for the amount of the Groupon purchase charged to my account. And I want access to my Groupon account so I can delete all my information because its obviously not secure.

  Business Response

  Date: 02/02/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to login to your account. 
   
  I checked and see that it was deactivated due to security reasons. No worries, this has been already escalated to the concerned team and they are working on reactivating your account soon. 
   
  Once the account is reactivated you will be updated. 
   
  Regarding the refund for the order 1000-146913-326644:
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ******* ******* We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  In this case, Instead of resolving the issue with us, you should work with them directly to discuss a resolution.
   
  Please let me know if there is anything else I can help you with in the meantime. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

  Customer Answer

  Date: 02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 17th, while at ***************** in *******, *******, I purchased the incorrect Groupon. I mistakenly purchased tickets to ***************** in ********** as that is the Groupon that came up when i searched Universal studios ******* I immediately called Groupon to rectify the situation as I do not live In **********, nor was I in **********. I was told they could do nothing about it nor could they give me a credit in return since that ticket could not be used. Once I had left ******* I tried calling Groupon again and was told theres nothing to be done. I would like this situation rectified as I am out over $300 and had no service in return for the money spent . Attached is a receipt of my hotel stay in ******* to prove where I was. I also offered up this information to Groupon as proof the voucher could not be redeemed.

  Business Response

  Date: 02/02/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon due to an incorrect location. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  In this case, instead of resolving the issue with us, you should work with them directly to discuss a resolution.
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21139736
  
  I am rejecting this response because:

  Groupon has asked me to provide proof showing ****** is stating Groupon has denied my dispute. Therefore, Klarna will not refund me until Groupon refunds them. I have provided an email showing I have been asked to handle this issue with Groupon. 
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/20/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for the trouble with this purchase with the incorrect redemption location.
   
  As we informed you earlier, this deal is a Final sale. In general, it is not our policy to refund the Groupon that is marked as Final sale. Here is the refund policy's link for your reference:  ****************************************************************.
   
  However, in your case, we have made an exception.
   
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Business Response

  Date: 02/20/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for the trouble with this purchase with the incorrect redemption location.
   
  As we informed you earlier, this deal is a Final sale. In general, it is not our policy to refund the Groupon that is marked as Final sale. Here is the refund policy's link for your reference:  ****************************************************************.
   
  However, in your case, we have made an exception.
   
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for $495 in June 2023. The payment cleared my credit card and I paid the credit card company. I tried to use it at the retailer in August 2023, but it had a status of pending and the retailer said they couldn't use the Groupon, so I has to pay for the service again. I contacted Groupon and they said they couldn't do anything, so I disputed the charge with my credit card company, but the charge is back on my card. I just want Groupon to refund my money. Groupon took my money, and didn't release the funds for use. That is theft! Besides the charge, I'm paying interest on my credit card for this transaction.

  Business Response

  Date: 02/04/2024

  Hello Vaneesa,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 1/8 for air duct cleaning with FreshAirUSA. On 1/11 the FreshAir informed me the company is on **, I live in **. Now Groupon is telling me I cannot get a refund on 1/12 for local deals. Groupon customer service is misleading and hard to submit request.

  Business Response

  Date: 01/31/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble and the mishap. 
   
  To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support