Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service from Groupon. It took me over a week to get the service provider to call me back to schedule the service which had to be scheduled during a work day. I used my only day off for the whole year to be present for the scheduled appointment and the provider did not show up. I contacted Groupon for a refund and they refused even though the service provider did not provide the service and I can no longer access the service to use the Groupon.

  Business Response

  Date: 02/16/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about your experience while trying to redeem this voucher. 
   
  I reviewed your order details and see that you have filed a dispute against this transaction and your card provider has process your refund successfully. The order has been removed from your account. 
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21219127
  
  I am rejecting this response because: 

   

  Groupon removed the groupon bucks after their last response (which stated that they would not argue my credit card dispute case) - which I'd hoped meant that they really meant they were refunding me this time, unlike the last 3 times they lied about it on emails back and forth. Yet, despite both their promise to the BBB and, vicariously, myself, they did argue my dispute with my credit card and now I have neither a credit card refund (which is what I want) nor groupon bucks - meaning that they have fully stolen my money and provided no services. 

  
  

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an air duct cleaning service from Groupon on January 15, 2024 for $47. I've made the appointment for the merchant to come out on January 26 to perform the service. The technician **** came out to perform the service. He said he will do vents sanitation for $279 in addition to what I've paid Groupon because he said the amount of vents not included. To be honest, I don't exactly know why he is charging this amount. He said he will charge me $150 only considering I already paid $47 through Groupon and will give me a discount if I paid cash. **** connected a small machine to my furnace and let it ran for 15 mins. Its a typical blow-and-go scam. I paid **** but he couldn't give me a receipt, nor a contract, nor a business card. He said he will email the receipt but I never receive it.I filed a complaint with Groupon which they have refunded $47 in Groupon Cash. I requested Groupon to banned this merchant to prevent they keep scamming other people. However, this merchant is still active on Groupon.

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25th I purchased 4 vouchers mistakenly. When the quantity selection came up I chose 4 thinking it was for number of people which was misleading. I then received confirmation that I actually purchased 4 vouchers tolling over $600. After searching for phone number and/or email to contact Groupon i finally was able to connect with someone via email. I was told immediately that I had 2 options, groupon bucks or credit for the 3 additional vouchers which I would have been grateful for. However the next email received indicated I needed to review the fine print and was not eligible for Refund. This is a different situation than that where I wanted to simply return a voucher that was purchased, I simply wanted my money back due to misunderstanding of their listing. Order # **********

  Business Response

  Date: 02/16/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for all the trouble you've experience while trying to get your issue sorted with our team.
  
  I reviewed the deal and do see that it is "All sales are final after the voucher is viewed". Since you've only opened one of the vouchers, I've gone ahead and issued a full refund to your original form of payment and removed the remaining 3 vouchers from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  Thank you for your understanding.
  
  Regards,
  
  ******
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Groupon that is expired. Their policy on expired Groupon's states:"What You Can Do with an Expired Deal Redeem it for the price you paid Redeem the expired deal for the price you paid towards the purchase of the goods or services originally advertised in the deal. Just go to the merchant and show the voucher.For example, if you paid $10 for a restaurant deal worth $20 of food, you can still redeem the deal for $10 worth of food after it expires."Although still in business, the merchant no longer accepts Groupons to redeem for the face value of the amount paid as their policy states. I have asked Groupon several times to reissue the face value in Groupon Bucks that I can use to make a new purchase on a different Groupon. They have 1) either outright refused this request and cited the merchant is still open for business while ignoring the fact the issue is that they are not honoring Groupons anymore or 2) asked me to do their research on the merchant for them. I have refused to do their job for them. It's Groupon's responsibility to reach out to their contracted merchants if they do not believe us and require additional information to verify a Groupon will not be honored; not the customer's responsibility. So since ********************** decided they want to do this the hard way I am now requesting a complete refund to my credit card on file for the amount I paid for this Groupon AND if Groupon wants to keep me as a future customer to issue customer service ********************** Bucks for the inconvenience of having to file a Better Business Bureau complaint to resolve this issue and the several weeks of emailing them back and forth and getting nowhere.

  Business Response

  Date: 02/16/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for any trouble which caused in this case.
   
  I reviewed the previous interactions you've had with out team and see that the details requested for escalation were general questions which should've been available without any further investigation to be done from your end. For example what was the location you visited, what phone number you contacted the merchant on, the staff member you spoke with etc. 
   
  Such details help us determine if an escalation is required for a solution. Please note that several merchants have multiple locations and this is to make sure that you visited the correct one, or if you contacted the correct phone number. If you voucher is for a specific location but you called/visited a different one, the other location will indeed refuse to accept the voucher as they never participated, but this will not mean that the voucher is no longer be honored.
   
  Our team proceeded with the escalation and got a confirmation from the merchant that there was no issues with accepting Groupon vouchers. 
   
  Our team had followed up with you to confirm this by saying "I can see that the business is active, merchant reachable and honoring vouchers". We had not ignored that your request was voucher refusal, and our team did not just confirm that they were open.
   
  Since we have a written confirmation from the merchant about being available accepting Groupon vouchers, we will not be able to cancel your expired voucher. 
   
  Please be sure that you're visiting the correct merchant location to use your voucher and are following the offer terms for redemption.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21214044
  
  I am rejecting this response because I called the merchant again and they once again verified they are no longer accepting Groupons.  The only satisfactory response will be to refund the Groupon and add additional Groupon Bucks to my account for the continued inconvenience to resolve this issue.  If Groupon still maintains their position, I would like to see the written confirmation that Groupon stated they received from the merchant (*****************) where the merchant stated they are still accepting Groupons.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11, ****, I purchased, from Groupon, a voucher for a full-synthetic oil change from Valvoline for $74.99. I used said voucher on January 12, ****, only to not receive the advertised 12-point oil change from Valvoline. I promptly sent in a complaint to Groupon, requesting a full refund to my original method of payment, as they were the party responsible for the voucher. I made sure I was clear in my request the first time. I was instead given, not offered, $38 in credit to use in-app only, which is not only half of what I had paid for the voucher, but not a refund.I immediately expressed my displeasure at the resolution they had come to without offering me any alternative, denying the use of their credit, as I was requesting a full refund, not half in the form of credit. I was denied a full refund, being told that it was against their policy, multiple times. Since then, it has been like pulling teeth in email communications with their customer support team. They have asked for confirmation from the vendor (Valvoline) in the form of an email to forward to them, that full service was not performed. Finally, I had sent this on January 15, ****. This email included the Vendor's address and all contact details necessary in case it was needed. At first, I was offered an insulting $15 in Groupon credit, almost as if the previous replies were not read. When I stated as such, and how we were going backwards instead of forward, I was told the issue would finally be escalated to their resolution team, and that I would receive some sort of response within 7 working days from then.Not only did I not receive any response, but my own emails were completely ignored until today, January 28th, asking for the address of the Vendor, along with the date of service performed, details they should already have. I'm tired of the back and forth with Groupon, I just want my money back. My order confirmation number is 1000-146996-331203

  Business Response

  Date: 02/16/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your experience with this merchant. 
  
  I can confirm that our system processed your refund successfully on 02/01/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
  
  * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a groupon voucher for dryer vent and hvac cleaning for ********************************************************* with a description of how their billing works. I figured that I have single zone house with 1 hvac unit that it would be fine. The technician came and gave me the price 650 on top of the 100 dollar voucher. Service was done12/29/23, contacted technician 12/31/23 by texting him about dryer not drying clothes. Contacted my Choice home warranty insurance to inspect the dryer, technician said the igniter got burned by the lint. We waited 2 weeks for the part to come in and after it was repaired, the dryer was still not drying our clothes. We bought a new dryer to replace it and contacted another company to clean the dryer vent. Attached is a copy of the lint removed by **************** Reached out to groupon to get the company name of the hvac cleaner twice so I can file the complaint against them but they do not want to give the name and address. On the groupon website this is the link to the company which only has a number and nothing else on it. ******************************************************* I would like groupon or make the company listed to refund and/or pay for some of all the expenses that I had to pay for just to make my dryer working again. It was fully working before it was "cleaned" last 12/29/23.

  Business Response

  Date: 02/20/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked for the merchant details and here is the link to the merchant website which has the phone number listed: ******************************************************************
   
  On the deal page fine print restriction, I can see that "Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services."
   
  However, in your case, we've made an exception and refunded the order to Groupon Bucks. 
   
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have been processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  I can see that you used a promo code for an additional discount. Excluding the promotional discount, what you paid to Groupon is fully refunded.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a message gift card from Groupon for my sister christmas present. Contact the merchant to make an appointment, but the merchant mentioned her business is closed and she does message at her house instead. My sister felt uncomfortable to come to someone house. We have contacted Groupon to ask a refund, but nothing got resolved. We cant even contact the merchant now. It's so frustrating and we will never going to buy anything from Groupon anymore!!!

  Business Response

  Date: 02/16/2024

  Hello Ike,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
   I checked and see that your Groupon is now marked as redeemed on 02/10/2024.
   
  Can you please let me know if you are able to successfully redeem the Groupon and avail the service? 
   
  With this information, I'll be able to look into the issue further. 
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

  Customer Answer

  Date: 02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:01/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 11/2/2023 for ********** ********** (axe throwing). The Groupon was valid until 1/31/2024. On Thursday 1/25/2024, I googled the business to find their hours of operation to visit this weekend. ****** says it is permanently closed. It has a phone number listed, which I called. They answered and confirmed that they no longer have axe throwing there (its now Airborne Trampoline Park). I reached out to Groupon, which has a terrible customer support system. Their person on the chat took 10 minutes to respond to me and all they said was they were escalating the issue without giving any confirmation number or further information, and then then ended the chat. I received an email this morning that said Groupon reached out to the business (Golden Axe) and they are still open, so they will not issue my refund. As I just called the business myself and they informed me they no longer have axe throwing, I know this to be false and want a refund as I can no longer use this Groupon.

  Business Response

  Date: 02/20/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned due to the merchant issue.
   
  I checked and see that your order is now refunded to the card used for the purchase on 01/30/2024.
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/20/24, I used $269.30 of my Groupon Bucks to purchase 2 tickets for a dinner cruise. Order #****-147041-824072. On 1/24/24, I was diagnosed with Covid. The same day, I reached out to their customer service department to let them know that I needed to cancel and will have to reschedule later. They responded it was a final sale. However, I sent them a screen shot of their ad that clearly states "For a full refund, cancel at least 24 hours in advance of the start date of the experience." The cruise is 1/26/24 so that was more than 24 hours in advance. However, they said the fine print states that it's a final sale. I've tried 3 other times to get someone in their customer service department to recognize that this error is theirs then and not mine and want a refund. They continue to deny the refund saying it was final sale. I believe they either made an error on their end by advertising that it was refundable - or they just outright falsely advertised it as being refundable when they knew it actually wasn't. Either way, they need to honor the refund that was advertised or my next step is to file a complaint with the *** for false advertising. I'm attaching the screenshot to verify the accuracy of the ad that they had posted indicating it was refundable up to 24 hours in advance. I want the refund of $269.30 issued to me.

  Business Response

  Date: 02/20/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned due to health issues. 
   
  No worries, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Please let me know if there is anything else I can help you with.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently started up again trying to use Groupon. Most of this is my tech lack of knowledge (I am 63 and not good at it) some how I bought 4 necklaces instead of 2, 4 grinders instead of 2, 4 earrings instead of 2 AND five stone pyramids instead of 2! I also bought two bags of bully sticks for my dogs and you cannot redeem them as instructed, the merchants website YOU MUST USE does not even allow for code to be entered.MY COMPLAINT: you cannot reach Groupon. All their phone numbers are disconnected or have message no one is available due to the ***** situation.it is 2024! AND the live chat which I did find does not work. It is as if this is a huge void..**** up your money (and more than you intend to spend) and then leave you hanging

  Business Response

  Date: 02/20/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for the confusion with the recent orders.
   
  I checked and see that you purchased a few goods items on 01/20/2024 and looking at the orders, I can see that you haven't purchased 4 or 5 quantities as you stated in the complaint.
   
  Regarding Bully Sticks Groupon:
   
  I tried checking the code on the merchant website and it is working fine and the discounts are getting applied. I've attached the screenshot of the check-out page on the merchant website for your reference.
   
  No worries, I've sent you the redemption link and the code to redeem the Groupon. Please try and let me know if you're able to. 
   
  Regarding the Groupon contact info:
   
  Unfortunately, our phone lines are not active right now. We will resume the service very soon. We are assisting the customers via Chat and email now.
   
  You can reach us at any time 24/7 via chat and email using the link  **********************************************************************************************************;
   
  Please let me know if you need any further assistance regarding any order.
   
  Ive provided more specific redemption steps and the Goods order quantities in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support