Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon VS-S23P-SJJW-HSX3-**** Groupon selling a fraud. Business does not exist! Give me my money back!

  Business Response

  Date: 03/04/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're facing some issues with contacting this merchant. 
   
  I reviewed your case and see that your concern was escalated from our end and our team was able to get in touch with the merchant who confirmed that their inbox is open and they're responding to customers everyday.
   
  However, as you're still unable to contact them, I've gone ahead and canceled this order. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Grouponshttp://www.groupon.com/mygroupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon a couple of months ago (will retrieve exact date if needed) and was told after a consultation that I was not an ideal candidate for the service purchased. I am trying to receive a refund for my purchase and am unable to submit my request. There is only one way to contact Groupon and that is my submitting a request through their portal through the website and/or app. I have filled out all of the required questions and am unable to hit "send". I am not able to contact them in any other way. After doing some online research, this has been going on for a substantial amount of time and many others are experiencing this problem. I have been left no other choice and am now filing a complaint as a result.

  Business Response

  Date: 03/07/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent you a direct email from Groupon, I will kindly urge you to check that and respond to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly purchased a Groupon for a hotel stay at the holiday inn express in ***********. I cancelled the reservation immediately. I then contacted Groupon bcuz it clearly states if you cancel within 72 hours of the reservation you will not be charged. The reservation was made 8/27 and the hotel stay wasnt until September 3rd. I cancelled and Groupon was telling me i had to contact the hotel in order to get my refund. The reservation wasnt even for like another 10 days. It had me very frustrated so o got my refund thru my bank account. But ********************** still hasnt refunded me my $97 Groupon bucks i used during this transaction. So 2 weeks ago i contacted the hotel got the information about me not being there and i sent that information over to Groupon. Its been over 2 weeks.

  Business Response

  Date: 03/07/2024

  Hello Tay,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We are unable to cancel a reservation that was purchased such a long time ago. That being said, I've loaded your account with $97.50 without having to cancel the reservation. 
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for finally being the one to help me i appreciate you. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Groupon as a gift. I contacted customer service via chat twice and via email twice. Both times on chat I was told I could not redeem for credit and then the chat was ended by them with no resolution. On email, I received no reply. The Groupon has in writing I can redeem for credit but Groupon will not honor it.

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 6th 2024, I arrived at Cozumel ****** to redeem a Groupon voucher for "Dolphin Discovery: Dolphin Swim Adventure". I paid $194.34 plus tax for the discounted activity. When we arrived in Cozumel, due to poor weather conditions, the beaches were closed including the dolphin experience. I contacted the ************************** and got a cancellation confirmation email to give to Groupon for my refund. Groupon informed me that they will not refund my money only offering website credit for a similar experience. This activity involves a trip to Cozumel for a dolphin swim experience which is described by the company as; One of the most coveted activities on the island, and the entire ************ for ************************ or ************************* is swimming with dolphins in Cozumel. This is one of the few places worldwide allowing visitors to do this moving activity. No similar experience possible, therefore I want refund not credits.Groupon can and must refund my money, not give out credit. According to their websites there are policies in place to give me back my money.. 1.Merchant standard refund policies apply for this voucher.2.Groupons standard refund policy, even non-refundable or final sale purchases will be refunded if they fall within Groupons own Extraordinary Event Policy 3.The Groupon Extraordinary Event Policy states if an event is cancelled and not rescheduled, we will refund the amount paid to the purchaser. Or if the event is rescheduled, we will refund the amount paid upon request by the purchaser. The cancellation was not rescheduled for that day therefore the Extraordinary Event Policy applies for a refund not credits. However, even if the event is classified as having been rescheduled, I am still entitled to a refund upon my request, not a credit.I am asking that Groupon honor its obligation to provide a refund either to my card or by check mailed to me if they cannot put money directly back on my card.

  Business Response

  Date: 03/07/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that your order was refunded to Groupon Bucks on 03/06/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21332045
  
  I am rejecting this response because: I wanted a cash refund not credits on their account. I was also told that i did not apply for a refund within 3 days. However, I not only contacted them immediately after the event was cancelled, which is a condition for full refund, but did so that very day. Groupon's email response is 2 days later. Therefore, they have their own proof that they received a request for refund within 3 days. It cost me $30 dollars to send that email to get a full refund, as I was overseas in ******, so I'm out even  more money in an effort to get a cash refund an am still being denied one. their policy states that i am entitled to a cash refund in the situation that I experienced. I want them to honor that. I need them to take off the credit bucks from my account and put real money back on my card.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello - on 01/29/2024 I purchased a Groupon for a Spa for $197, order # ****-147084-552902. I went to the Spa's website and made my appointment for 02/14/2023. I also went ahead and paid a nonrefundable $25 fee to make said appointment. On 02/06 I got a text from the Spa confirming my appointment. I went and took time off work to be able to make the appointment since this establishment has limited availability on the weekends. On 02/12/24 at 3:23PM I received a text from the Spa saying that they will be closed on the day of my appointment and I will need to re-schedule. This was only a 36 hrs notice and I told them I was not able to re-schedule my appointment and would like a refund since it was a couples package and my partner and I don't have the same days off. The spa told me to reach out to Groupon since they had my money. I reached to Groupon on the same day (02/12) to request a refund and they said they couldn't provide me with one since it has been past the window to get one ( ticket #******** ). They told me they were going to give me Groupon bucks which I declined because I don't use Groupon that much and after this bad experience I didn't feel like going through the same troubles again. I never heard back about this ticket again so I had to reach out to customer service one more time. I kept getting bots and different customer agents, very confusing. I then got an e-mail on 02/14 saying that my refund has been processed. I waited the 5 business day and the refund never showed up on my account. I reached out to customer service on 02/21 and they gave me the same response as before, that they could only provide me with Groupon credits. ( ref:!00D800Khmy.!500Uj04oN43:ref ). Currently the original order shows "refunded" on my Groupon account but I have yet to receive my money back. I hope anyone reading this does not uses Groupon since it seems they are out there scamming customers and creating refund policies that only benefit their business.

  Business Response

  Date: 03/07/2024

  Hello Liusva,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can see that you were refunded in Groupon Bucks and those have been used to make subsequent new purchases. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon last October 13th 2023 @ ************************* *********************************************************************. Phone: ************ or ************. The purchase amount was for $288.00 for 6 sessions. When I ran my **** card the first time (online) the card did not go through. The groupon site asked me to try again and if it did not work the second time, groupon would rerun the card the next day. I ran my card the second time the SAME day and it went though and purchased the voucher. The next day when I went to use my voucher and checked in at the desk the receptionist said there was a second voucher purchased ! Groupon failed to see that I put in my **** card a second time and Groupon decided to charge my card a second time! I sent an email letting them know they ran my card without noticing that I had made the purchase already! I have had numerous emails with them about refunding my card and till this day to NO avail! 1) They wanted me to contact the company because they had marked BOTH groupons redeemed. 2) I contacted the company and she sent me an email stating that the visits had not been used on the voucher Groupon ran my card on. 3) So I sent them the email from the company stating so. 4) Groupon emailed me back saying they wanted a SCREEN SHOT of the email from the company after I already sent them the email! 4) I lost a family member during this time and asked them to please refund me the $288 as it was their fault they ran my card! 5) They still wanted a screen shot! The voucher number I purchased was VS-***-5VZS-53XH-TSCV the voucher they purchased under my **** was VS-LXL-24HW-6Y7M-3WPL-288.The **** card that I used was hacked in December, so the card I made the purchase on is no longer. We have a new **** card now. I do not know why I have to continue this horse and pony show when they should have checked my account before running my card.

  Business Response

  Date: 03/03/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm truly sorry to hear about the loss in your family, and I understand the challenges you're facing with this purchase. Please accept my deepest condolences.
   
  Actually, when the order fails, we send an email to update the new card so that we can try processing the same order after 24 hours. If you no longer need the failed order to process, you can cancel. 
   
  Since both the Groupons are marked as redeemed, I have escalated your request internally to check the redemption status of the unused voucher. We will get back to you within 7 working days.
   
  We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21330789
  
  I am rejecting this response because:

  Groupon said they would get back to me in 7 business days. I want to leave the case open until It's fixed. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon to Bluestar Ballroom. I've been trying to schedule an appointment with them to use the Groupon for months but have been unable to get anyone to answer the phone at Bluestar Ballroom. I was finally able to reach somebody at the business 2 weeks ago and was told that the business is closed. The instructors are teaching independently, but my Groupon is not valid with them and they will not honor it. I contacted Groupon after speaking with the business and was told a case would be opened, and they would get back to me in one week. I have contacted them several times and they just say it is still pending. They are still selling this Groupon and they have not refunded my money.

  Business Response

  Date: 03/07/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 02/23/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting Im on my refund and l have emailed a thousand times and file complaints and no reply

  Business Response

  Date: 03/07/2024

  Hello Jermica,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 02/10/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a hotel stay the day before my planned stay. Groupon sent me an email saying the transaction failed. I tried again and received another transaction failed email. I contacted my bank and verified I was trying to make a purchase as my card was flagged for suspicious activity. When I tried the third time with Groupon, they also reran my two earlier transactions, booking three rooms for the same night. Groupon makes it impossible to contact a person and the chat feature contacts you with a person that just says no. After an hour of prodding, they have me a voucher number telling me that if the hotel confirms with an email that they canceled the room, Groupon would reimburse. They decided not to stating the fine print that cancellations must happen 72 hours or more prior to the booking. This provision doesnt allow Groupon to go back and charge earlier failed transactions. They also said I should have waited 2 to **************************************** fact fail. This advice is ridiculous for obvious reasons.

  Business Response

  Date: 03/03/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that your initial reservation was declined due to a card decline error which resulted in 3 reservations in total.
   
  When an order fails, you will receive an email stating that we will attempt to process the same failed order after 24 hours and requesting you update your card. If you no longer wish to proceed with the failed order, please ensure to cancel it.
   
  I can see that out of 3 reservations, 2 are canceled and refunded to the card used for the purchase on  02/27/2024. The refunded orders are #********** and #**********.
   
  Regarding the 3rd Order # **********:
   
  The hotel confirmed that this reservation was used.
   
  Also, we were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ********************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  In this case, instead of resolving the issue with us, you should work with your bank directly to discuss a resolution.
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support