Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon while visiting ********* from 12/27-12/30 for a whale watching trip.date of purchase: 12/25/2023 in the amount of $103.50. the trip was booked on friday 12/29/2023.but due to inclement weather and 15 foot waves, the trip was cancelled by the tour company.Since i don't plan on going back to ********* anytime soon, i asked for a refund to credit card.despite numerous emails and providing supporting documentation, groupon refuses to issue my refund and only offers me a refund in groupon bucks. not sure i ever want to use groupon.

  Business Response

  Date: 02/03/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/16/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/2023 I purchased a groupon deal for a ****** membership. The advertised offering was for a regular membership for $20. In reality, the deal was to purchase a ****** membership for $60 (regular price) and then received a $40 ****** gift card at a later date. OK fine. When I went to pay for the deal, I realized I had $63 in "groupon bucks" in my account which I could use to pay for the offer. I used that option for payment to purchase the offer. I never received a confirmation email giving the details of the membership so I checked later that evening and saw the purchase listed as "pending." I looked up the definition for this term and the site said it meant the order was processing. On 12/28, I tried to check again but could not log on to my account using the same credentials I'd always used. When I tried to change my password, I couldn't. I was effectively locked out of the account and did not have the purchase or access to the info about it. I contacted customer service and received a message asking for my credit card number that I used to purchase. Explained the situation and was told that the problem would be escalated. Since then I have had about 10 contacts with customer service and received the same automated responses each time. No resolution and no follow up from them. I am beyond frustrated and think this whole thing constitutes fraud. I've attached some of the emails with them and there are more saying the same thing.

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for Christmas cards. When I realized I needed more than I ordered I called the company for the Groupon and spoke with them. I was told to buy another Groupn for the larger amount and to request a refund from Groupon. I did exactly this. Additionally I chatted a few times with Groupon reps who told me they would escalate the matter and we would get a resolution "shortly". Since that time, nearly a month ago, I have not heard back from Groupon. I have submitted several tickets. There does not exist a way (that I can find) to speak with someone so I am relegated to filing a BBB complaint.

  Business Response

  Date: 02/03/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your case details and the previous interactions with our team as well. 
   
  I can confirm that our team responded to you under all the support tickets, offering you the available cancellation options, but we never heard back from you.
   
  If you're not seeing our emails, I recommend checking your spam folder as well. Also, please make sure that ******************************************** is added to your email whitelist.
   
  For your convenience, I'm including the options that were initially provided:
   
  Option 1: I can refund your order to Groupon Bucks. Your Bucks will be ready to use immediately towards most deals on our site, and they never expire.
   
  Option 2: If there's a different deal you're interested in, I'd be happy to refund this order to Groupon Bucks and use them to place a new order for you now.
   
  Option 3: I can refund your order to your original form of payment. Please note that if you paid with a debit/credit card, it may take your financial institution up to two weeks to post the credit to your statement.
   
  Which of those options would you prefer?
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged FRAUDENTLY and without authorization. I reached out to Groupon customer service and told them to refund.They credited me with the GROUPON BUCKS.I contacted them again by email and chat. I was promised to get the refund on my original charged card, but its 4 months and I have not received any refund.I have been sending them the emails continuously, but still there is no response.I have been defrauded. I am considering a LEGAL action against the GROUPON.

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for 2 airbrush tans. When I went to redeem my Groupon on 12/30 I noticed I was logged out of my account. My password wasnt working, so I chose the option to reset it. I checked my email for the reset link and I received an email that my account does not exist. I have had this account for years, so this is not true. I did a live chat with an agent and they ended up leaving the chat and not helping me. Then I was emailing with a customer service representative who had me provide all of the detailed information I have provided below. They then said they would forward this to another department. It has been almost 2 weeks with no more responses from Groupon. I had to come out of pocket $60 to pay for my service since I did not have access to my already purchased Groupon. The order confirmation number: 1000-146648-307324 The amount of the charge(s): $48.75 The date of charge(s): 11/21/23 If the charges are on a credit/debit account, please provide the following information: The name on the card that was charged: *************************** The type of card ****** MC, AmEx, etc.): Mastercard The last 4 digits of the card: **** The expiration date on card: 06/2028 The billing address associated with the card: ********************************************************************

  Business Response

  Date: 02/14/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can see that your account was reactivated. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon.com deactivated my account and I had over $100 in Groupon Bucks. They did not notify me. I only learned about it when I tried to login. I got a message saying that there is no account associated with my email. I was in my account in October of 2023, so I know I had was open then. I have contacted Groupon via email and chat, but I have gotten no help. They keep asking for my credit card and I have refused to give them that information. I asked to speak to someone by phone and they told me that they aren't doing phone support.

  Business Response

  Date: 02/15/2024

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've reached out to you directly via Groupon, I will kindly urge you to respond to me there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date purchased: 12/20/2023 Business committed to provide through Groupon: One 60-Minute Custom Full- 1 of 1 Body Massage with Choice of Hot Stones or Aromatherapy and Hot Towels I called to schedule an appointment and they said for Groupon redemption there is a wait list until June when the Groupon expires in March. They are fraudulently selling Groupons and not redeeming them for customers. I am not the only customer that has had this issue. The business has only offered a wait list which is unacceptable due to needing massage therapy for my pain management.

  Business Response

  Date: 02/19/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon due to availability issue. 
   
  I checked and see that the Groupon is under a different account with the name *************************** 
   
  Due to our [privacy policy](**********************************************************), were unable to discuss an issue or purchase related to another customers account.
   
  In this case, can you please ask the purchaser of the Groupon to contact us regarding the refund request? 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon merchant charged me **** shipping fee per item, (items sent in same package), I contacted Groupon immediately, requesting to cancel the order. I was told by a Groupon rep, I could not cancel the order. I have sent several messages to Groupon requesting a refund. I also called *********** the reversed the charges, only to have the charges added to my account again, ***** bank said Groupon told them I was not responding to them, which is incorrect. I want my money back, that is all

  Business Response

  Date: 02/15/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to complain about an order that was placed on Groupon on 12/14/2023. It was charged on my credit card but the product was not received. It says REDEEMED but nothing is there. We have contacted Groupon customer service several times via ************* but did not get any response. Asking for a refund or delivery of the product that was purchased. **************** 2021 Professional Plus Product Key $23.00 Order #********** Purchased on 12/14/2023

  Business Response

  Date: 02/15/2024

  Hello Pangela,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent you a direct email from Groupon - please take a moment to review and respond directly to me. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/19/2024

  Complaint: ********, I am rejecting this response because: we have sent the rebuttal to the company, neither a reply nor a resolution has been offered to us.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/27/2024

  Hi there,
   
  Many apologies for the delay in response. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  As for the credits, I will urge you to wait for a few days if you haven't received the credit as of yet. 
   
  Let me know if there's anything else I can do for you.
   
  With care and kindest regards,
   
  Swagat B
  Supervisor | Groupon Customer Support

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon to go to the ************************ their Christmas event. I called this business several times to try to make arrangements to come since I had questions, and all I received was an automated message. When I tried to email the business, five emails were bounced back to me. It was impossible to speak with anyone at this business. After Christmas, I went back onto Groupon and my Groupon was marked as redeemed, although I never attended this area of business. I have had several email exchanges with Groupon. They are telling me that I am not *********** a refund because my Groupon was redeemed, but it was fraudulently marked as redeemed. I have evidence of all the attempts I made to contact the business; I never went because I was unable to reach anyone there. I want a full refund.

  Business Response

  Date: 02/15/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support