Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,770 total complaints in the last 3 years.
957 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello We were on the holiday we saved for, for years as teachers on our meager salaries. ****** was always my wife's dream holiday.My son begged to go scuba diving while we were there. He wanted to swim with sea turtles! So we used Groupon to get the reservation.First issue was that Groupons reservation didn't go through to ***************** in Waikiki. So they never even knew we made the reservations for the next day. So we couldn't have gotten the scuba trip that next morning even due to their failure. I tried to call Groupon to refund it the next night but couldn't get any help on the phone. To top it off my son got sick that day so he couldn't even go anymore. This was our last day on ******. When I was able to call Groupon they would only give us credit for another purchase, even after I said I just want to refund the card as this vacation was already too expensive. I never asked for a refund before from Groupon in the years I used them and they gave me the finger with this.I'm giving Groupon a zero / 0 on trust pilot now also. I never had the chance to use this Groupon and won't have the chance to use it at any other place served by this scuba company as we'll never have the money to get back to ****** on our salary. I'm not going to use Groupon again. And we're telling others about their poor business ethics. Buyer beware when making any purchases with Groupon, either use your voucher or know you'll never get your money back if there's any issues. Ill go directly to principal companies from now on
Business Response
Date: 02/11/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned.

In general, it is not our policy to refund the Groupon that is outside the cancellation deadline to the original form of payment. Here is the refund policy's link for your reference: ****************************************************************

However, in your case, we have made an exception since this Groupon was purchased during vacation and can't be redeemed.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon on January 13, **** for a One 60-Minute Anti-Aging Facial from Skinfulbeauty. The price I paid was $63.00. On January 15, ****, I contacted the company through their website to make an appointment. On January 16, ****, the owner/********************************, texted me to inform me that her microcurrent machine for the facial stopped working and that I should get a refund from Groupon as she was unable to provide the service. I contacted Groupon and have been getting the runaround from them because they refuse to refund my money. I do not want a store credit. I want the money returned to my credit card. Groupon refuses to refund for a service that will not be provided.
Business Response
Date: 02/20/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Order # ********** was canceled and refunded to the card used for the purchase on 01/21/2024.

I can see that you used a promo code for an additional discount. Excluding the promotional discount, what you paid to Groupon is fully refunded.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am looking for an exception to be made and have a purchase I made refunded via Groupon Bucks. I did not intend to make the purchase for such services. I know it is outside the refund window. But given I am only asking for Groupon Bucks in place of my existing Groupon I hope this can be taken care of for me. This is in regards to:Seren the Healer - Order # **********
Business Response
Date: 02/12/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that this Groupon was purchased by mistake.

I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have been processed.

These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
I can see that you used a promo code for an additional discount. Excluding the promotional discount, what you paid to Groupon is fully refunded.
Thank you for your understanding.
Regards,

Deepa
Manager - Groupon Customer Support

Customer Answer
Date: 02/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the *****'s ******************'s Groupon on January 9, 2024 for the sum of $54.60. When I called the number provided in the phone book and internet and spoke to the owner who advised that she is no longer in business. I was shocked and I have written to Groupon on several occasions without a response or requesting an extension to investigate. Please have them refund my money I don't want Groupon credit as I do not think I will do business with Groupon in the future, they took the cash from the bank they can put it back. Thank you for your valuable assistance. If there is anything else you need please let me know.
Business Response
Date: 02/10/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I tried to locate your previous correspondence using the email address ************************ and Order # ********** but unfortunately, there is no information available.

Here is the link through which you can contact our customer support team via chat and email: *****************************************************************************************************

Regarding the merchant out of business:

I have escalated your request internally, we will get back to you within 7 working days.

We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/12/2024

Complaint: 21162570

I am rejecting this response because: They allege that they cannot find my email or information but they found my bank account. I furnished the BBB with the appropriate documents and do not have any further documents. I did not think this would become a federal problem. The bottom line is that they sold me something for services from a business that is no longer in business and should have never posted the nail salon as a valid and operating company and collect money all at the same time. That the subject has been "escalated" means very little to me just buying time and I cannot give them anything other than the bank account statement which they took the money from. I just want my money back, do not want a Groupon credit (I am never using them again) that I paid for. Please assist.

Sincerely,

*************************
Business Response
Date: 02/25/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for your patience. I can see that your issue was resolved by our Internal team.

Your Order # ********** was refunded to the card used for the purchase on 02/21/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction January 13 2024 Date of Email for a refund January 13 2024 I purchased a groupon on a Brazilian steak house that was located in ********** by accident thinking it was in Texas where I'm from. So I immediately sent an email for a refund. I later see an email saying this email no longer is in service. I tried looking for another form of contacg only to see that it won't submit. The submit button is greyed out and won't change for me to click on. Groupon has made it difficult and impossible to reach them. I spent $85 plus tax and can't get a hold of anyone.My email address is ********************* please refund me. It said I was eligible for a refund if requested in 3 days and I have.Screenshots of proof of attempt to communicate
Business Response
Date: 02/20/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the Groupon was purchased for the incorrect location.

Actualy, we are assisting our customers via chat and email. To get in touch with us, please visit: **********************************************************************************************************;

Since you reached us within the cancellation deadline, In light of the circumstances, I can offer the following options here.

Option 1: I can refund your order to Groupon Bucks. Your Bucks will be ready to use immediately towards most deals on our site, and they never expire.

Option 2: If theres a different deal youre interested in, Id be happy to refund this order to Groupon Bucks and use them to place a new order for you now. If the deal is eligible for promotions, I can place the order at an exclusive discount.

Option 3: I can refund your order to your original form of payment. Please note that if you paid with a debit/credit card, it may take your financial institution up to two weeks to post the credit to your statement.

Which of those options would you prefer?

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:01/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon charged me twice without telling me and will not give me a refund. They say their policy doesnt allow it which is ridiculous.
Business Response
Date: 02/03/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your case details and your orders as well.

I see the purchase in question is towards AMF Bowlero. I can confirm that you have not been charged twice for a single order, but instead you made two separate orders for this deal.

The first order was made with your Apple Pay, and the second one was made around 4 hours later using an Amex card.

Since this is not a duplicate charge for a single order, the general cancellation policy will apply towards this purchase.

We appreciate your attention to the terms and conditions associated with your recent purchase. After reviewing the Fine Print of the deal, we regret to inform you that the transaction has been categorized as a Final Sale. Consequently, we are unable to process a refund, irrespective of the extenuating circumstances.

Please remember to review the Fine Print carefully before future purchases and consider adding security codes to your devices for added protection if you are using Groupon mobile application.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:01/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon from this business and the directions were to enter the code when buying the tickets online at checkout. My child ticket code did not work and contacted customer service for refund since I went ahead and bought a ticket at full price. Groupon claimed they replicated the error and still would not refund my money. I waited nearly a month now and keep getting different people emailing me back to explain the problem all over again and they will get back to me. Its going nowhere fast. You cant call customer service anymore and no one will call me. Im done at having to send emails back and fort for a few bucks. At this point its not about the money but these people have turned into thieves and should not be able to run a business if they cant guarantee their products and no remedy to fix the situation.
Business Response
Date: 02/09/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I reviewed your order details and the interaction with our team. I wasn't able to find any indication from our team of being able to replicate the error.

I noticed that you had provided a screenshot of your confirmed order showing that you were charged for the child option, but this order included all 4 of your tickets. Please note that your checkout with Groupon was for 2 separate orders:

Order # ********** : 3 X General Admission for One Adult at ***********************

Order # ********** : 3 X General Admission for One Child at ***********************

Two separate orders cannot be redeemed together. Since you applied the Adult codes first, they were taken off of your order, but other option discounts can no longer be used in this case.

I'm afraid since the issue is not with the code but the redemption steps taken, we will not be able to offer a cancellation on this Final Sale deal.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:01/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order number on the problem Groupon was Order # **********. I purchased the Groupon on 12/6/23. I redeemed the Groupon within a few days as it was for Holiday Cards...so a timely item. The Groupon worked great...however the problem came over a week later when my cards showed up and it was of a lovely family, but not ours (umm...definite problem there). I called PhotoAffections who the Groupon was with to alert them to the problem. PhotoAffections apologized said I would not be charged for their obvious error. PhotoAffections refunded my shipping paid to them (which was not part of the Groupon cost) and also credited the Groupon code back to my account as unused and said that Groupon would be happy to refund given the error & since it wasn't used due to the error (but that if I chose to use it instead the voucher was there). I went back to the Groupon account and looked at the voucher and saw that it was specifically for cards and that it expired this March ****...not like I could use it for Holidays ****, which is when I reached out to Groupon for the refund.When asking for the refund I was told I couldn't get it since 3 days had passed since original purchase. I didn't even know of this error within 3 days, so no way to ask for a refund at that point (cards of the other family arrived over a week later). The Groupon is useless at this point...PhotoAffections credited the voucher back to Groupon so that Groupon isn't paying for it...but now I can't get my money back and therefore the frustration. Please help to get me a credit for the original payment amount of $25.65 back to my credit card, thanks. I've tried reaching out to Groupon multiple times to no avail...they say the 3 day window expired so I can't get a refund (which the problem with the supplier happened after 3 days so that is a ridiculous explanation and PhotoAffections refunded the Groupon back as unused to Groupon).
Business Response
Date: 02/09/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your experience with this order.

I can confirm that our system processed your refund successfully on 01/21/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 02/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for stepping in to assist, it wasn't until I filed the issue that I saw any sort of response from Groupon, so I appreciate your help!

Sincerely,

***************************
Initial Complaint
Date:01/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing this complaint due to Groupon voucher not working I purchased 1000-147001-231206 For ********* 1000-146895-935359 -75.65$ For *************** And when I went to the merchant they didnt offer service for these voucher even when I made appointment with them they refused saying theyre not accepting my voucher. Id like refund issued for both voucher back to my original
Business Response
Date: 01/29/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that both the Groupons you've mentioned is showing as redeemed.

The Order # ********** is showing as redeemed on  01/12/2024.

The Order # ********** is showing as redeemed on 12/26/2023.

In this case, first I'll need written confirmation from both the merchants that you haven't received any services and are eligible for a refund. After a voucher is marked ""Redeemed,"" Groupon cant modify the status of a voucher without this confirmation.

******************** can be contacted via: **************

************** can be contacted via : ************

Once youve received the merchants confirmation, please make sure their email address, date, and time the email was sent are visible and forward it to customer support at ************************************** Or you can send as an attachment to this reply email.

When we receive that forwarded email with the required information, we'll be able to look into the issue for you.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 01/31/2024

Complaint: 21157919

I am rejecting this response because:
Hi because first merchant wasnt responding to this request and of course when I contacted them and it was the same thing. Id like refund to be issued before I escalate this matter to general attorney of ********
Sincerely,

***************
Business Response
Date: 02/02/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that both the Groupons you've mentioned is showing as redeemed.

The Order # ********** is showing as redeemed on  01/12/2024.

The Order # ********** is showing as redeemed on 12/26/2023.

In this case, first I'll need written confirmation from both the merchants that you haven't received any services and are eligible for a refund. After a voucher is marked ""Redeemed,"" Groupon cant modify the status of a voucher without this confirmation.

******************** can be contacted via: **************

************** can be conacted via : ************

Once youve received the merchants confirmation, please make sure their email address, date, and time the email was sent are visible and forward it to customer support at **************************************************************** Or you can send as an attachment to this reply email.

When we receive that forwarded email with the required information, we'll be able to look into the issue for you.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:01/17/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
hi,back in october of 2023 i purchased 2 groupon.two months later i decided to use it before they expire. I open groupon app and it said my password was invalid so i did the forgot password step but groupon stated that they didnt recognize my email. i contacted them provided all the information they asked but they are not doing nothing, they keep asking me for the same information like 5 times, them they said my account was compromised that it will take 5 days , it been over 7 days and still nothing . just got email asking for the information again. im frustrated and i only want my money back,
Business Response
Date: 02/03/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the delay with this case. I see that your concern was indeed escalated to an account specialist who responded back to you requesting some additional details, but did not receive a reply from you.

Since your account is temporarily deactivated due to being potentially compromised, we're required to confirm your identity before activating the account and giving you access to it. The information you initially provided does not match your account details, so an account specialist has gotten back to you for additional information.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 02/13/2024

Complaint: 21157539

I am rejecting this response because:

here are some screen shots me providing for the 5th time the same information they keep asking and i still have not heard from them.
please consider re open my case all im asking is for a refund but dont know why they are not proving me any update.

Sincerely,

*****************************

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Groupon, Inc. is NOT a BBB Accredited Business.