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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 3,845 total complaints in the last 3 years.
    • 1,314 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item # ********** Bought this goupon for front and rear brakes, promptly made appt. Showed up and was turned away by merchant. Contacted groupon for a refund and they are refusing to give anything other than groupon bucks. If i had changed my mind about the service that would be one thing but since the merchant could not supply the service, I feel that refund should be made to original payment.I have reached out on monday and was promised help in 24 hours but no one has replied! I reached out again yesterday with no response either.

      Business Response

      Date: 02/21/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
       
      I checked and see that your Order # ********** was canceled and refunded to Groupon Bucks on 02/03/2024. 
       
      The refunded Groupon Bucks was used towards the purchase of the new Order # ********** on 02/16/2024. 
       
      Please let me know if there is anything else I can help you with. Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 02/22/2024

       
      Complaint: 21174585

      I am rejecting this response because:

      This was a bait and switch. I bought a groupon to do brake pads. I made the appt, showed up on time and the man who ran the place said he would not do them but only a different service for $350! I have since had my brakes done by a reasonable mechanic who isn't trying to ******* people through groupon. I should not be forced to spend my money at groupon for another product when I bought the original groupon for the purpose of having my brakes done. Groupons merchant could not fulfill the order and Groupon should have refunded.

      Sincerely,

      *************************

      Business Response

      Date: 02/27/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry that you are not happy with the resolution provided earlier regarding the refund for this order. 
       
      Unfortuantely, after 3-days of purchase, we process the refund back to Groupon Bucks and in your case, the refund was processed to Groupon credit for the same reason. 
       
      Here is the refund policy's link for your reference: ****************************************************************  
       
      I can see that the refunded Groupon Bucks was successfully used  towards the purchase of a new order Order # ********** on 02/16/2024. 
       
      To help you with the trouble, I've gone ahead and issued $10 in Groupon Bucks to your account.
       
      Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.
       
      Please let me know if there is anything else I can help you with. Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 

    • Initial Complaint

      Date:01/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a very challenging experience using the coupon that I paid for. Over the last few months, I tried 4 times to redeem it and on all occasions, the business made it very difficult to do so 1. They closed the range earlier than what is advertised. The description says that the last shooting session is at 5:45 p.m. daily and that day the shooting range closed one HOUR earlier. They offered us a 20-minute session instead which we declined as we paid for an hour. 2. They did not have instructors on the second day that we went. The coupon clearly states that this is part of the deal. We need instruction as we are new users. 3-4. I tried calling them two days in a row to confirm the instructor's availability, and they never answered my calls As you can see, I put my best foot forward to try using this Groupon, and nowhere in the description, it mentioned anything about blackout dates or lack of support. I am requesting your help to refund this

      Business Response

      Date: 02/13/2024

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
       
      I checked the redemption steps and see that this Groupon doesn't need any prior reservation. Here are your redemption steps:
       
      1. Pull up voucher with our mobile app (or print it out).
      2. Present voucher upon arrival at the location mentioned on the voucher. 
       
      Also, our Internal team confirmed that this merchant is redeeming Groupon. In this case, I request you to try redeeming the Groupon with the business for the paid value. 
       
      Since the Groupon is expired, this is now not eligible for refund. Here is the refund policy's link for your reference: ****************************************************************.
       
      I apologize for not honoring your refund request for this order due to deal restrictions. Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 

      Customer Answer

      Date: 02/14/2024

       
      Complaint: 21173679

      I am rejecting this response because I visited this business twice and they made it very difficult to redeem the Groupon. They might be accepting Groupons but they don't have instructors every day to honor the terms of the Groupon

      I also called the business multiple times to get information about instructor's availability and they never replied

      I also emailed them and they never responded


      Sincerely,

      *********************

      Business Response

      Date: 02/24/2024

      Hello Yeikel,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sory to hear that you're not able to redeem when you visited the merchant due to unavailability of the instructors.
       
      Can you please help me with the below details to reach the merchant and resolve the issue?
       
      Date and time you visited the business
      Location visited
      Name of the person you spoke to at the business (If any) 


      With this information, I'll be able to look into the issue for you.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:01/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon voucher (Order Number: 1000-146447-141267) for the tinting of ************ with a three-year warranty at Auto Sound, located at *************************************************************************, on October 15, 2023. My scheduled appointment was on January 15, 2024.Upon arrival, I encountered dissatisfaction from the service provider due to the Groupon promotion. Additionally, I had my previous tint removed, eliminating any extra charge so they were not happy about that as well. Upon short inspection of my vehicle, I was informed that I had seven windows, not the specified five. The service provider insisted on tinting the "two extra windows" (which are actually small blind-spot windows and were already tinted by the manufacturer), and I was informed about an additional $80 charge for this service.After expressing my concerns and dissatisfaction, I was advised to contact Groupon for a refund. I have since been attempting to communicate with Groupon through emails and chat, but the responses have been minimal and unhelpful. They mentioned that the cooling-off period has passed, apologized, and promised to escalate the issue to a supervisor, which has not occurred.The Groupon description lacked transparency regarding the additional charge. So, for tinting two blind side windows, that even I didn't need them, I'd still have to pay because the machine cuts the material. They never mentioned something like that. Had this information been clearly outlined, I wouldn't have purchased the voucher.Therefore if I want to redeem the voucher, I have to pay $80, which is strange since I paid the whole deal for 5 regular windows the same amount, and now I am forced to pay for not even the whole windows but 2 blind-spot windows.The core of the problem lies in the inaccurate description of the offer, leading to a situation that feels misleading and deceptive to customers. I seek clarification and resolution on this matter and hope to receive a refund as promised.

      Business Response

      Date: 02/12/2024

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
       
      I checked and see that this Groupon was already refunded to Groupon Bucks from our end on 01/29/2024. 
       
      You can check your balance any time from your [My Groupons](***************************************************************) page.
       
      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
       
      I can see that you used a promo code for additional discount. Excluding the promotional discount, what you paid to Groupon is fully refunded.
       
      Please let me know if there is anything else I can help you with. Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 02/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:01/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a groupon on Oct 13 2023. I have been travelling for the holidays and was very busy when I finally opened my Groupon page to redeem, it said the Groupon expired last week January 11, (today is January 19th ****) I was not aware that I only had three months to redeem. I feel cheated and want a full refund for $177.25 since i am not able to use the services as advertised. I contacted Groupon but they said there is nothing they can do. It has only been one week and they still offer the same promotion with the same exact business but want me to re purchase it instead.

      Business Response

      Date: 02/16/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you missed noticing the fine print information, "Promotional value expires 90 days after purchase".
       
      We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for **************. We recommend reaching back out to your financial institution directly to discuss a resolution.
       
      In this case, instead of resolving the issue with us, you should work with them directly to discuss a resolution.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:01/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June, 20th 2023 i purchased 3 vouchers on the Groupon website for ************.I tried calling ***************** nobody answered. so I went to the address for the restaurant and the business was closed. the building was being emptied. I have tried to get a refund but I have not had a response from Groupon after many attempts. I was told that they are unable to provide phone services until further notice. The corporate office is closed due to COVID. And they have never sent me an email about my complaints.

      Business Response

      Date: 02/20/2024

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon due to a merchant issue. 
       
      I could see that we have offered a refund in Groupon Bucks in an email sent to you on Oct 08th, 2023. However, you missed to respond to that. 
       
      Given the circumstances that led to your request, I am happy to process a full refund in Groupon credits. 
       
      Groupon credits are simple to use, and never expire for you to use towards any purchase on groupon.com. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.
       
      If youd like me to go ahead and apply the credit, just let me know by replying to this email.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:01/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased tickets for a show from Groupon. Went to the venue the night of the show, and the show was not happening. Spoke to someone at the venue who stated that the show happened last year and he did not know why Groupon sold tickets for it. The venue had no idea Groupon sold these tickets. Other people were there in the same situation. He advised me to get a refund from Groupon. Stated their shows would no longer be sold through Groupon. I could not use the tickets for a future show as the venue stated they did not receive any $ from Groupon for the tickets that were sold. Asked Groupon for a refund. First, they stated they would give Groupon bucks. I did not want Groupon Bucks since I couldn't purchase a future show through them. I asked that they refund me credit card. I didn't receive any refund from them. Reached out to them again today, and was told they don't refund expired tickets. The waste of my time isn't really worth the $26; however, I feel they have taken that from more people than me. Seems like fraud.

      Business Response

      Date: 02/12/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon  deal. We're always working to make sure every Groupon experience is both fun and a great value.
       
      I checked and see that this Groupon was canceled and refunded to the card used for the purchase on 01/20/2024. 
       
      Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Kindly let me know if there is anything else I can help you with. Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:01/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ***'s Club discount membership and never got an activation response. I have sent Groupon numerous emails, including a copy of the bank statement showing the charge from Groupon to my account. I would like the purchased product or a refund.

      Business Response

      Date: 02/12/2024

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you're unable to access your purchase. 
       
      I checked and see that you made the purchase in a different account under the email address ********************* instead of *********************.  
       
      Hence you're unable to locate your order and redeem the Groupon. 
       
      No worries, now, I can help you to redeem your Groupon and activate your One-Year **** ********* Membership by providing the redemption steps and code. 
       
      Alternatively, if you still prefer to receive a refund to Groupon Bucks, please let me know and I can take care of this request. 
       
      Please let me know how you like to proceed? 
       
      Regards,
       
      Deepa
      Manager  - Groupon Customer Support

    • Initial Complaint

      Date:01/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a Groupon that the vendor does not accept and Groupon will not refund me my money. Which should be illegal

      Business Response

      Date: 02/12/2024

      Hello ****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
       
      I checked and see that your Order # ********** was canceled and refunded to the card used for the purchase on 02/09/2024.
       
      Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:01/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon for $200 I went to the vendor to redeem the Groupon to get my brakes done and the vendor refused to accept the Groupon I asked if he would honor the cash value of the Groupon he refused. the Groupon expires on the 24th Groupon refuses to help. I emailed them multiple times and they refuse to help or even give me credit for the cash value that I spent. Unfortunately the designated ""Cooling off period"" within which refund processing is viable has lapsed. As stipulated by our policy, we are regrettably unable to facilitate a refund or accept a return under these prevailing circumstances. ****** refuses to help Groupon refuses to help as well.

      Business Response

      Date: 02/12/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon due to the fine print restriction, "Exclude all German and Luxury cars".
       
      In general, it is not our policy to refund the Groupon that has expired. Here is the refund policy's link for your reference: ****************************************************************  
       
      However, in your case, we have made an exception. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 

      Customer Answer

      Date: 02/14/2024

       
      Better Business Bureau:

       

      I did go over that the vendor did not add the note to the Groupon that they would not work on luxury or German cars until months after the Groupon was purchased. Thank you for your assistance.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 8 days 6 nights vacations and o ********,****** **** with trip protection, I cancelled the trip due to illness I sent documentation to travel mate trip protection and they denied my illness and letters from my doctors.********************* said I lost all my money because ********* denied my request. I made the purchase on Groupon.com Order#********** &**********. I contacted my bank to help me get my money back. I keep emailing Groupon and sending them the cancellation email they ask for so I can get my refund .This has been going on for 2 days its getting totally frustrating for me.

      Business Response

      Date: 02/09/2024

      Hello ********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you are unable to redeem the Groupon as planned due to health issues.
       
      I checked and see that your Order # ********** and Order # ********** are canceled and refunded to the card used for the purchase on 01/28/2024.
       
      Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 

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