Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/12/24 I purchased a Groupon for residential vent cleaning. Once purchased Groupon provided an email and phone number to contact to schedule my service. I called and reached a voicemail advising that they respond to messages by the next day unless it is a weekend, then they respond on the next business day. I sent the email immediately after advising of the services that I purchased on Groupon, my name and phone number and asked that they please call to set an appointment. On Monday 1/15/24 I received an email from the company providing the service saying that my email must contain the Groupon redemption code, name, address, phone number etc. before they would call to make the appointment. I sent the information the same day. On the next day 1/16/24 I received an email stating that they could do the service February 13th (a month after purchasing). I call the number as I apparently missed their call just before they sent the email and questioned the appointment date. The person advised that they could not schedule before the middle of February because their technician will be out for a few weeks. I informed the gentleman that that is too long. Had I known that theyre unable to provide services for the next month I wouldnt have purchased their Groupon. He stated for me to call Groupon because if we dont do the service, we dont redeem the voucher. Immediately after the call I contacted Groupon and requested a refund. First they have responded multiple times as if I said that I was unable to reach the vendor although *** explained repeatedly that I spoke to someone but that they said they can not provide service for the next month. Then Groupon says that the vendor is open and it has been more than 3 days since the purchase so they are refusing to refund the money. The ONLY resolution that was offered is for me to gift the $70 voucher to someone else.

  Business Response

  Date: 02/15/2024

  Hello Autumn,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for 2x 90 min massages that had to be used by 4/13/24. Total with discount was $134.00. I paid for this and confirmed purchase with Groupon on 10/16/23. The business is now closed. I have contacted customer support at ********************** and have not received any response at all. I am requesting my money back since services cant be provided.

  Business Response

  Date: 03/02/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that your order was refunded to Groupon Bucks on 01/31/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21190343
  
  I am rejecting this response because I requested a refund as this isnt available to redeem. Please refund my money. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, I purchased a Groupon for a back massage on January 18, ****, and on January 19, ****, I scheduled the appointment to use the Groupon. However, during a doctors appointment on January 22, ****, my doctor advised me not to *************** due to an injury to my right shoulder. He put me on 2 medications and referred me to physical therapy. Today, I emailed Groupon and requested a credit (not even a refund) due to the injury and they are refusing. Please help if able. Thank you, ***

  Business Response

  Date: 02/15/2024

  Hello ***,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Im truly sorry to hear about the trouble you've experienced with your massage Groupon and the subsequent injury to your right shoulder. Please accept the best of my healing thoughts for your recovery.
   
  On a brighter note, I can confirm that on January 24th, ****, our team processed a refund to Groupon Bucks for the purchase in question. I've noted that the Groupon Bucks provided have been used to make subsequent new purchases. I am happy to see that the matter has been resolved to your satisfaction.
   
  Many thanks for your continued amazing patronage of Groupon. Wishing you a speedy recovery and looking forward to serving you again soon.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a trip though Groupon on 12/28/2023 for a stay at the ****************** located at *******************************************************************. For the dates on 1/14/24-1/31/24. I was charged $******. The next day I checked my bank account and saw two charges from Groupon. One for the correct amount of ******. And an additional charge for $848.09. I contacted the company on line and saw they double booked my single reservation for an additional room on a separate checkin date. 1/12/24-1/28/24. I tried contacting the company via chat several times regarding the unauthorized charge and would not be properly assisted regarding the matter so I disputed the transaction with my bank as fraud.!I was given a provisional credit. My reason for booking the hotel is because i relocated from ******* to ********* for a fresh start, before I arrived to ********* on Sunday 1/14/2024 I rented an apartment on 1/8/2024, so I contacted Groupon again to cancel my original Reservation for. 01/14/2024-01/31/2024. I cancelled on 01/08 via phone with a live agent. I was given a cancellation code that I have been informed is invalid, so called again on 01/10/2024, again I was able to speak to a live agent and he informed me that the reservation had not been cancelled but I was still within Groupons cancellation policies and he would gladly cancel the reservation and issue my refund for $******. I was given another number. I requested an email which I still havent received from the company, I never received my money. My bank will no longer honor my dispute because the company will not pay them nor will they give me the cancellation email that was promised to me. So I went to the oyo hotel on 1/18/24 to try to find some form of resolution to this fraudulent issue. The person on staff at the time said that Groupon never paid them, and never cancelled my reservation. There was nothing that they could do to assist me. They were very empathetic because at this point I was in tears.

  Business Response

  Date: 02/27/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent you a direct email from Groupon - please review it and respond to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Groupon on Monday 1/22 at approximately 10:30am for **************** for $292.50 . The Groupon did not advance from pending. No confirmation email and no code for redemption was issued. When we arrived an hour later at SeaWorld it still said pending. In a chat from Groupon they could see that it was processed and **************** could see the charge, however, because it could not advance from pending we were unable to use it. At SeaWorld they couldnt see it in their system because it did not fully go through and were unable to honor the price. Because there was a line and we were with my children and couldnt delay we were forced to buy SeaWorld tickets at full price costing over $700 ( in addition to the $292.50 that we were unable to access). I sent several emails back and forth to Groupon over the next day and was told that they would issue a credit but would not refund due to their policy. However, that would be assuming that I received the promised product. I DID NOT RECEIVE THE PRODUCT. miraculously after threatening to file a claim with the attorney general and letting them know that we will fight the Charge through ****************, 28 hours after the purchase, I received an email that it went through. I was on a special two day trip to ******* with my children and parents and it went through when I am now back in *************** and $1000 out of money. They have been notified that this is completely unacceptable.

  Business Response

  Date: 03/02/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for SeaWorld ******* Parks. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support
  

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchases were made on Groupon. There hasnt been an option for me to see what was paid with a receipt from the account on my phone. I also have discovered, Groupons phone app has a major flaw. It does not allow a customer to view areas that allow an exchange of the Groupon!!! I never redeemed the purchases even though I was asked to redeem them, in order to resolve my complaint. In this case Groupon needs to make this right and refund the Groupons to be used as I wish with any vender.I took screenshots which will be provided if this goes further. Unlike employees at Groupon, I am not being paid for my time correcting this issue.Please see the information below for requested trade in funds being applied to my account.1. **********, May 10 2023,$82.80, not redeemed, Bare aesthetics (the only Groupon that shows price paid without redemption on my phone using safari!!!2. **********, May 29 2023, Pet Photography, this does not show payment history and I am not viewing voucher to redeem it! I will have you view the amount paid.3. ********** May29, 2023 JCP Portraits also does not show amount paid without viewing voucher and *******. Please look up.4. ********** May 29,2023 I am asking for these vouchers to be refunded to the account to be used anywhere. An estimate is $200

  Business Response

  Date: 02/15/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're running into some issues with accessing and viewing details on your vouchers.
   
  I see that all the provided vouchers have already expired, so we will not be able to cancel them for a refund/credits. I reviewed your previous contact with our team as well but wasn't able to find any information on an issue that you might be facing while trying to use your voucher, but just that you do not see the paid value. 
   
  You should have received an email confirming this purchase with all the information you need. If you don't have that email, you can also find a breakdown of the transaction for any Groupon you've purchased right in your account.
   
  First, head to *********************************************************************** see a list of your Groupon purchases. Next to each purchase, you'll find a button that says "View Details."
   
  Once you click that link, you'll be taken to your Order Details page, where you can see what card you used for your purchase, how much that card was charged, any Groupon Bucks or discounts that were applied, and the full purchase price of the Groupon. You'll also find other important information like the Fine Print, the redemption instructions, and any shipping address you may have entered at checkout.
   
  If you prefer, I will be happy to send you PDF copies of the vouchers as well. If you have tried redeeming these and faced any errors, let us know and we will review that for you as well.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21184853
  
  I am rejecting this response because: this is a copy of my response. I also have screenshots I will send next if they fail to refund to Groupon bucks as requested. Please do not close the case.

  
  Dear ***********;(Groupon),
  Regarding your response to my complaint: ******, you did not check the mobile site on iPhone along with my complaint, or you would have clearly seen there is or was no option to RETURN an unused, unviewed, and UN-REDEEMED voucher before the deadline period!!! This clearly goes against Groupon rules which allow unviewed vouchers to be returned for full account credit. There was no option available to me to do so. It was 100 % MISSING on the IPhone app. Therefore, I am asking you to forward the handling of this complaint to a superior representative for Groupon to sincerely look into to.

  Of course Groupon wants customers to view vouchers as that locks in a purchase!!!!! Before filing this complaint, your representative directed me to view the vouchers before filing with BBB. I dd not view as I knew it was a trick that could be used to void my claim.

  It was clear to me there was an issue on Groupon, and I did not want to be stuck with the products I should be able to have credited to use for a future purpose! It is important to point out,  I am not asking for a refund! I am asking for credit on my account at ********************** I should have been able to process myself had the app been set up how it should be to include a live contact for customer service. 
  There is also NO WAY to reach customer service and no phone number provided in the mobile app. All contact is made difficult on Groupon. If Groupon offers services in the mobile platform, failing to provide full service without clearly stating limitations on the app itself, where it can be readily seen creates a case that the BBB should continue to pursue until this is made right.
   
  ******, dismissively stating the provided vouchers have already expired, and refusing to cancel them for a refund/credits toward any future purchase, which I should have been able to process myself on my iPhone app, when your site would not allow them to be cancelled by a purchaser and not providing customer service links or contact possibilities seems predatory prior.

  Copies of Voucher purchases are irrelevant to this complaint. The fact they were not viewed, and the false pretense of a full functioning iPhone app is very relevant!

  The FACT that Groupon mobile app failed to provide the ability to cancel the purchases as allowed prior to a use by/cancel date, is EXTREMELY IMPORTANT to this complaint. There was also no customer service connection provided as there is on the desktop site. 
  
  I have additional information to provide BBB as necessary.
  
  My best,
  ******/****** family

  
  
  Sincerely,
  
  ************************* (family)

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for an excursion in ******, it was purchased on December 17th and vacation was January 1. I opened Groupon to schedule the activity, and the Groupon app was saying I no longer had an account. I have had this account for many years, so I reached out to Groupon to fix the issue. It ended up taking them a couple of weeks to reactivate my account, but by this time, the trip was over and I could no longer use it. They are now refusing to offer me a refund because its outside of the refund window.

  Business Response

  Date: 02/15/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you faced some issues accessing your voucher which lead to you not being able to use your voucher as planned. I can understand how it feels when a vacation we're been looking forward to is disturbed due to some external issues.
   
  I will be happy to review your order but it looks like your purchase might be under a different email address as I wasn't able to find an account under the provided email. 
   
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since Nov 28th I contacted Groupon about Fraud and the use of $290 taken from my Groupon Bucks and used on Indoor water park Tickets in *****--mind u I live in **. I have been sending emails almost every day since the issue for 2months straight with 1 only one email a day back from them...and they continue to act like they don't know what I am talking about. They locked me out of my account for awhile and took forever to get back, Groupon is now are saying I need to go to merchant to get email saying I can get refund. This had to be an inside job at Groupon I am certain I am not the only one who got bucks stolen...and Groupon refuses to give back. No one knows my passwords....I only use one computer that is not shared and is authenticated to get into. I want my groupon bucks back or I want my $290 back. Unbelievable how groupon is stealing from people.

  Business Response

  Date: 02/09/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a stay at *************** through Groupon. I had an issue at the hotel so the hotel issues me a refund. Groupon has not given me this refund as of yet. It was issied in December. When I tried to contact them, there is no direct number or a person that can resolve your matter in a day. I have sent multiple emails and it would take someone days to get back to me. When they get back to me its very short and not directly about my claim. It got so bad Groupon sent me an email stating that they noticed my emails where not being handled and to email them back withany concerns. They have no customer service and this is unacceptable.

  Business Response

  Date: 02/09/2024

  Hello Destiny,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about your experience with this purchase. I will be sure to help with resolving this for you.
   
  I reviewed your account under the provided email address, but it looks like the purchase in question was not made under this email. In this case, we will need some additional details so we can locate your order and assist you from there. 
   
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21175846
  
  I am rejecting this response because: I sent an email back the same day I received the email from Groupon. Please see my email response below. 

  Hi, 

  I purchased this Groupon under my email address *********************. The groupon was purchased on October 25, 2023 for ****************. My stay was from November 5-7 2023. Please see the two screenshots with the Groupon information below. It does not provide a voucher number or order confirmation number. Im assuming this is because its a hotel stay.
  

  
  

  I received a refund from ********* because a staff member stole items out of my room in front of my kids. The refund was for $208.95 which was sent back to Groupon on Nov 10th. Please see screenshot of email sent to me from *********.

   

  
  

• Initial Complaint

  Date:01/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased daily airport parking through Groupon but was unable to use the voucher due to being in an auto accident, in which my vehicle had to be towed. Since I was unable to ude the voucher, Groupon is unwilling to refund me the $100 I paid for said voucher.

  Business Response

  Date: 02/09/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 01/22/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support