Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,685 total complaints in the last 3 years.
1,368 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a SUV car detail from business SHE Details. This Groupon was supposed to be expired in March of ****, but was marked as redeemed by the vendor 8 days after purchase, but I never used it. The website that was tied to Groupon is no longer available (it was when I purchased the Groupon, see picture 404 page not found). The phone number from the business just rings, no one answers. I also found a Groupon review where the purchaser listed there is "No Merchant", and another where the purchaser also noted "the merchant marked my Groupon redeemed, when it wasn't" I contacted Groupon to inform them of the fraudulent redemption and that I could not get ahold of the business. Groupon sent me a generic email informing me that I need to attain written confirmation from the business that the Groupon was not redeemed. I messaged Groupon back restating that the business website is inoperable and that no one answers the phone number. Only to have Groupon reached back out and restate I needed written confirmation from the business, and providing me with the same phone number that I have already tried using. Terrible customer service and no due diligence on *********************** end to ensure their customers are not scammed.
Business Response
Date: 10/30/2023
Hello Victoria,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I will reach out to the merchant on this and write back to you in the same thread from Groupon directly.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/06/2023

Complaint: 20760199

I am rejecting this response because: I had asked Groupon twice separately to get involved to help resolve, and informed them that the sure linked to the Groupon was no longer active, and I could not get ahold of the business. I specifically asked Groupon to help get ahold of the business to resolve, and they responded by telling me it was my responsibility and they took no action to assist. It was not until I requested a refund through the BBB that Groupon reached out to say they will now contact the business. It has been over a week, and still no resolution from their end. I would like a refund.

Sincerely,

*********************************
Business Response
Date: 11/09/2023
Hello Victoria,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Sorry for the wait! Our Resolutions Team is still working to get everything figured out as quickly as possible. I'll be sure to let you know once there's an update.

Thanks for your patience, and please let me know if you have any questions in the meantime.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:10/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this Groupon, 2 of them. One transaction for $63 and the other for $70, total $133. I attempted to use the company which was provided to me by Groupon, however it did not work. I have made numerous daily attempts to get this issue resolved with Groupon via their contact methods on their website, Live Chat and Email and have not been successful. I requested to escalate the situation to a supervisor numerous times and no one has gotten in contact with me. They have very long hold times, I have patiently waited for days for responses and still nothing. When I finally got a hold of a representative I was told that I am ineligible for a refund due to the time period, I informed the representative that I have been making contact with the company in a timely matter and to please reference to the chat and email history, I was told I would be transferred to a supervisor, I have been waiting but not response. This is by far the worse company I have ever dealt with, customer service is extremely poor and I no longer want to do business with them moving forward. I would like to be refunded the money I spent and resolve this amicably and part ways. Please issue my credit card in full please.
Business Response
Date: 10/30/2023
Hello Solange,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the continued trouble.

I can confirm that our system processed your refund successfully on 10/21/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/02/2023

Complaint: 20758538

I am rejecting this response because: Please see attached, ONLY 1 Groupon was refunded.
There was 2 Groupons for that same company, and both were supposed to be refunded, but ONLY 1 was refunded. How long will it take for the other one to be refunded back to my card please?
Thank you kindly for your prompt attention to this matter.

Sincerely,

***************************
Business Response
Date: 11/04/2023
Hello Solange,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the confusion.

I checked and see that both the orders Order # ********** and Order # ********** are refunded to the card used for the purchase on 10/21/2023.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Please check your bank statement for both the refunds from Groupon.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:10/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased online tickets with Groupon for an excursion. I did not see the vouchers on my account that daynorthe day after and no charge on my credit card. I went ahead and called the vendor and purchased with them i stead thinking my groupon charge never went through. Then I saw the groupon tickets on my mobile phone but not on the desktop. I was extrwly overwhlmed and confused. Now I have two chargea with groupon and with the vendor I tried to get a refund with groupon and they would not only offered credits. I wantes my moneu back. I filed a dispute with my cc and they denied it saying I never contacted them. I did contact them multiple times. I am getting hassled around by this company. I need my money back!!!
Business Response
Date: 10/30/2023
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************************
Initial Complaint
Date:10/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon in September and contacted the merchant via email 09/22/2023 as their instructions state to schedule a massage. I have not received any contact back in the whole month so reached out to Groupon for a refund. They stated I could either try reaching the merchant again or explore refund options. I stated a refund as it has already been a month with no contact from merchant. Transferred to 10 different people in an email line and the last person stated since 3 days past I am not eligible for a refund. How was I supposed to know within 3 days the merchant wasnt going to respond!!! On the merchant page on Groupon it doesnt state this either. I would like a refund for this purchase as I am not going to waste time continuing trying to reach out to merchant.
Business Response
Date: 10/30/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:10/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon and this business are collecting money and disputing charges for a business that is closed. We absolutely wanted the service and absolutely agreed to pay the money but the business is closed so there is no way to use the purchase. We have reached out to Groupon who is part of the fraud obviously and have disputed with our credit card company. Groupon continues to say it was a legitimate charge which it was provided the ***** or SERVICE they were selling was a legitimate business. Groupon is charging people for a service they can never provide and then rejecting requests for repayment when customers realize it is a fraud.
Business Response
Date: 10/30/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

Due to our privacy policy, were unable to discuss an issue or purchase related to another customers account. Since the account holder is someone you're familiar with, we'll need to speak directly with them.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 10/31/2023

Complaint: 20750638

I am rejecting this response because:
I am not disputing that we purchased a service from Groupon. We did. The problem is that Groupon is selling services for a business that is closed. There is no way to redeem the service. They can send me PASSES all they want if there is no business to utilize the passes they are worthless.
Even when I informed Groupon that they were risking their own reputation to NOW knowingly sell services for a business that is closed they still disputed my refund request.
I just want my money back. We paid for services that can not be redeemed. Why should we have to pay?

Sincerely,

***************************
Business Response
Date: 11/06/2023
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We understand your concern, but as discussed in our last response, we're unable to assist in this case as this is not your purchase. We're not denying assistance with this case, but rather we just require the purchaser to contact us.

This is not a purchase made by you, so please request the purchaser to contact us for further review of this case.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/08/2023

Complaint: 20750638

I am rejecting this response because:
The response from Groupon is nonsensical. This transaction was done by my wife. I am complaining on behalf of my wife ***********************, myself, and our family.
Groupon is FRAUDULENTLY selling services that are impossible to redeem and they know it.
Please refund my purchase.
Sincerely,

****** & ***********************
Initial Complaint
Date:10/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On may 8th 2023 my payment of $438.40, and other small business payments, was rerouted to an unknown account, I filed a complaint as soon as I realized that I never received a payment. I also went online to find that there were many threads of small business owner who experienced the same theft on Groupon around the same days I did. I provide evidence, and was told by Groupon employees that this happened to others as, I kept in touch with Groupon hoping that they would resolve the issue being that I havent had previous problems, however, on June 26th- after many months, after many emails and many calls I was told that the issue would not be resolved. Their explanation was that they did their part by processing the payment, even though that payment was processed to an account I didnt verify or allow, much less add to my account. The lack of investment into firewalls and business protection is crazy being that they take such a big percentage out of businesses commissions.
Business Response
Date: 10/30/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our support content.

If you require further assistance, reach out to our Merchant Support team from the Contact Us page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 11/01/2023

Complaint: 20750300

I am rejecting this response because: I called the number suggested, and the response was the same one that led me here, I also tried Emailing and asking employees to send emails based on the conversation that we had and have yet to receive one

Sincerely,

***************************
Business Response
Date: 11/06/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I've forwarded your concern to our Merchant support team. They will be reaching out to you directly for further assistance.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 11/12/2023

Complaint: 20750300

I am rejecting this response because:
Groupon has failed to contact me, and when I did contact them, we came to the same conclusion that brought me here.
Sincerely,

***************************
Initial Complaint
Date:10/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 27,2023 tried to use the website for Groupon to purchase tickets for the *********************** Apple Pay failed so I used my card which also failed for the ****** so I knew it was probably the system which said it may retry card in 24 hours which it did but since it failed I really didnt think it would process but in the meantime needed ticket for the next day so downloaded the app made the purchase of 9 tickets and used them the next day so I have 9 more tickets still available from the website purchase that needed to be refunded so contacted Groupon through chat on august 28 said it would be refunded never was contacted my bank thought all had been resolved nope so contacted Groupon once again through chat theyd chat with you for a lil bit then just disappear I have screen shots of everything said they seen the order but now it cannot be refunded due to a 3 day return policy I contacted the same day I noticed the charge which was august 28th have proof of that also said in chat it would be refunded but once again never was so through email I talked to a supervisor trying to send proof now my email is blocked so used a different email and it went through but havent heard nothing all I want is my refund ok so heard from several customer support supervisors now and its literally just a big run around you tell them the same thing over and over and they come back with so many different theories or things I need to do they take forever to respond and when they do its the same c*** with no resolution or refund Groupon has to have the worst customer service ever any phone numbers you come across for them dont go through you can only contact them through email or live chat which is a joke I will never buy anything from them again and anyone I talk too will know not to buy from them either
Business Response
Date: 10/30/2023
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

To make things right, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:10/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for Car Detailing located at ****************************************************. When I called to schedule the service, they said the Groupon was only valid at ***************************************************** and they mentioned the address used was incorrect when I purchased the Groupon and the ********** address is actually the marketing hub for their company. This service is NOT offered at the location I purchased it for. This seems to be a bait & switch/falsely advertised service. Groupon is refusing to refund due to it being outside of their refund window even though false advertisement is illegal. Purchased the service for: **************************************************** Service only valid at: ***************************************************** Attached is the purchased Groupon as well as the updated/correct Groupon that is now being advertised.
Business Response
Date: 10/30/2023
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: We apologize for any inconvenience you may have encountered.

We have recently been informed by your bank that a dispute has been raised regarding a purchase you made, specifically the Groupon for ****** Auto Cosmetics. We kindly suggest that you contact your bank directly to discuss the resolution of this matter.

We are always here to assist you in redeeming your Groupons. If you encounter any issues with a purchase in the future, please reach out to us first so that we can work to resolve the matter on your behalf.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:10/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged on my debit card for two Groupons for a white water rafting as a gift and the website crashed and my card was charged and I was never sent any Groupon electronically, nor in the mail. I went to dispute the debit card charge for no services rendered and Groupon sent over documentation, appearing falsified, stating services were rendered when I went to re-open the claim, I was not able to, as I am in need of providing documentation, but the nature of my problem is that I was charged, and given no documentation, no, Groupon, and no receipt of purchase and only a payment charge. In addition, the company is seemingly impossible to get a hold of. I would be content with either a refund or for the Groupons to be sent to me.
Business Response
Date: 10/30/2023
Hello Rachael,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the continued trouble.

In an effort to regain your trust, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:10/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $20 CVS e-gift card from Groupon website on Mar 10, 2023 (by my Groupon account ************************* When I tried to use the card on Sep 1, 2023, it was declined. I checked the transaction history of the card, it shows the card was used on Apr 29, 2018 (>5 years before my purchase date). Groupon sold me a e-gift card that had been used 5 years before. When I contact Groupon, they first tell me cannot refund me because it was used. I point out it was used 5 years before I made my purchase. Then they only agree to refund me store credit. The store credit has no use to me as I do not trust the company and will not deal with them again. I request full cash refund and was denied.
Business Response
Date: 10/30/2023
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

In an effort to regain your trust, I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

Thank you for your understanding.

With care and kind regards,

Swagat B
Manager
Groupon Customer Support

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Groupon, Inc. is NOT a BBB Accredited Business.