Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a salon merchant who I then tried to schedule numerous appointments with. The merchant cancelled the appointments last minute every time. When I reached out to Groupon for a refund they just said it was outside the window and I couldnt get a refund. They are making deals with bad merchants that dont hold up their end and then have NO customer service contact outside an unhelpful chat assistance person who does nothing but send you the policies. I will never use Groupon again. They are a scam when the merchants dont uphold their end.

  Business Response

  Date: 02/16/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that your Groupon Order # ********** was refunded to Groupon Bucks on 01/30/2024. 
   
  The refunded Groupon Bucks was partially used towards the purchase of Order # **********.  You can check your remaining balance any time from your [My Groupons](***************************************************************) page.
   
  Regarding the cancelled appointment:
   
  I will pass your feedback regarding the business to the concerned team. We will make sure that this never happens again.
  
  I apologize for the trouble in this case. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Order 1000-146960-428853 I made an appointment with a business which the coupon was bought for. The merchant was very difficult to get into, very limited days and times to begin with. Finally settled on a time in the future. I drove 30 minutes to appointment only to find she was not there. When I called her number, she said she had texted me Canceling the appointment. However, when she read the text, she had in fact texted the wrong phone number. I do not want to reschedule with this merchant as she is unreliable and already wasted my time, and I do not wish to buy any other Groupon. Groupon only said they would give me a credit to their site, But that is not an acceptable answer. This is not a customer issue. This is a merchant issue as they no-showed for the appointment for the Groupon that I bought. I am seeking for a refund that they refused to provide.

  Business Response

  Date: 02/21/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I could see that your Order # ********** was canceled and refunded to Groupon Bucks on 02/01/2024. 
   
  This refunded Groupon Bucks was used towards the purchase of the new Groupon Order # ********** on 02/12/2024. 
   
  Regarding the canceled appointment:
   
  I will pass your feedback on to the concerned team. We will make sure that this never happens again.  
   
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon changed their return policy without clearly notifying customer,I bought 2 kids admission tickets from groupon on Jan. 14th(groupon number VS-STGS-KYB5-BKYY-F93N),finally I found theyre only accepting appointment from groupon on school days only at Jan. 16th,so my kids wont be able to use it,so I was trying to find the refund at Goupon app,but they closed refund window,and even Id like to contact them in the app,the submit button never turns to green,nobody can press it!they are trying to use different ways to stop customer find way to refund.I googled their customer service Email and trying to send email to them after a week of purchase,I get the answer after two days: I must regretfully inform you that the designated 3-day cooling-off period within which refund processing is viable has lapsed. As stipulated by our policy, we are regrettably unable to facilitate a refund or accept a return under these prevailing circumstances.I was a loyalty customer shopping on ********************** many years,their return policy changed couple times without notice customer,very disappointed,and hoping they can issue my full refund to my original payment

  Business Response

  Date: 02/16/2024

  Hello Qian,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon due to availability issues.
   
  I checked the deal fine print and see that we've provided the details to check the availability and it is, "Appointment required, contact online at **********************".
   
  Using this link, you can check the availability of the dates you need before the purchase. I'm sorry that you missed this info at the time of purchase.
   
  In general, it is not our policy to refund the Groupon that is outside the cancellation window. Here is the refund policy's link for your reference: ****************************************************************  
   
  However, in your case, we have made an exception since you're unable to redeem the Groupon due to availability.
   
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Regarding the issue in contacting Groupon:
   
  We are assisting our customers via email and chat 24/7 and you can reach us at any time using the link: *****************************************************************************************************
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon voucher for two facial chemical peels, for $89. The groupon number is VS-WTGR-SRF3-11GP-HZS7, and the redemption code is ********. When I tried to redeem my groupon, I was told that in order to use it, I would have to pay an additional $50 for a medical consultation. I went back and rechecked the fine print, but no such $50 fee was mentioned. I was (and am) unwilling to pay more than 50% more than the cost of the groupon, in order to use it. If this fee had been disclosed, I would not have purchased the groupon.I tried to resolve this issue by using Groupon customer service, but was unable to do so. I had to repeatedly ask the person responding to my emails to actually READ what I had written. I was passed around several times. I was offered a credit of $69, which was not acceptable, and then offered a credit for the full price. I am not interested in using Groupon again because of my bad experience here. Here are some reference numbers: Re: Your Support Question [ ref:!00D800Khmy.!500Uj02l9Jf:ref ], I began my complaint on 1/3/24 and could not find resolution as of 1/18/24, over roughly 10 emails.It is unethical for the business to require a large undisclosed fee. I feel I have been cheated by Groupon, and I am requesting a refund.

  Business Response

  Date: 02/15/2024

  Hello Liesel,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  To rectify this situation, I've taken immediate action on your behalf. I've issued a full refund of $69.00 to your original form of payment. This amount reflects the final price you paid for the voucher, after applying the discount coupon code "YOURGIFT," which provided a $20.00 discount on the original price of $89.00. Therefore, the refund issued corresponds with the amount you paid, not the voucher's face value, to ensure fairness and transparency in resolving this matter.
   
  You should receive an automated email shortly to confirm this refund has been processed. While we strive to issue refunds promptly, please be aware that it might take a few days for your financial institution to reflect this credit on your statement. This timeline can vary depending on the bank's processing schedules, but rest assured, the refund has been initiated on our end.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 days ago I purchased 4 day passes to Great Wolf Lodge in ********, **** for Saturday January 27, 2024. They also came with a large one topping pizza, a 2 liter of pop and a $40 credit game card for the arcade. The total price was $279. After I purchased the tickets, I was instructed to go onto Great Wolf Lodge website or call to register the tickets with the Waterpark. I called right then and was told by the Waterpark that they did not have any full day passes for that day and they were sold out. I contacted support through Groupon immediately to let them know and to get a refund and was told my concern was escalated and I would be contacted by the escalations team within 24 hours. I still have yet to be contacted. I reached out to support again today and was told to give them another ***** hours to get a response from them. I asked them if there is a number I can call to speak to someone and was told I could only chat or email support and there isn't a phone number. These tickets were for my son's 12th birthday party and I spent every dollar I had on them and have explained that I just need to be refunded so that I can purchase something else to do for his birthday party on Saturday and I was ok with being contacted within 24 hours but that didn't happen and now I'm being told ***** more hours and if I don't hear anything to reach back out through chat. It is completely unacceptable!! They ultimately sold me tickets for day passes that were already sold out and now my son won't have a birthday party because they are putting off sending me back my money!!

  Business Response

  Date: 02/27/2024

  Hello Lisel,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent you a direct email from Groupon - please review the email and get back to me directly over there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 29, 2023 - I purchased a groupon service for a hair stylist. The stylist called last minute to cancel the appointment. The purpose of the visit was to prepare for an event, a holiday party for my job. I took time off of work for this appointment.On November 29th after the cancelation by the vendor, I submitted a ticket to groupon #********* to have the money refunded to me. I received an email back saying I'd get a response within a week. They played games with me and are now telling me the refund window was only 3 days. Now only offer credit to use with the unreliable hair stylist. I do not want to use Groupon or any of their vendors due to unprofessional and unreliable services. All I have been offered is credit. If you can take the funds, you can refund them to the same payment method. Refund the payment back to the original method now.

  Business Response

  Date: 02/15/2024

  **********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Beauty Hair ************* We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a booked a ********* Groupon, then when I called hotel to confirm they had no record of it & 4 different people told me what Groupon sent me was not valid. I contacted groupon & kept asking for a refund which I was told twice was an option I replied both time immediately I wanted a refund they didn't do ******** they say it's too far out it seems to me they drug it out on purpose

  Business Response

  Date: 02/15/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that your order was refunded to Groupon Bucks on 02/01/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21194898
  
  I am rejecting this response because: I wanted a refund after this experience I'm probably NOT going to use almost $200 in Groupon bucks 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 01/02/24, order number 1000-146949-400992. I found out on 01/09/24 that the business was closed since 01/03/24. I contacted Groupon for a refund. They told me they would only give me Groupon Credit. I did not want credit as I bought a service to use and could not. I started a dispute with my CC company. We exchanged emails. They eventually told me they would issue a refund. Then they told me the card I used wasn't accepting the refund. The card is active and has been. They asked me to provide them with my personal banking account and routing number. I told them I didn't feel comfortable doing so and the ************ were to give it or get credit. I gave it to them. They sent me an email saying because I have a dispute with my credit card company, they will not refund me. I just want my money back.

  Business Response

  Date: 03/02/2024

  Hello Aiyesha,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ********** ********. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon they took my money and will not refund it I cant use the groupon and i cant get help there responce is an excuse.Hi There,Thanks for getting in touch.Apologies for the trouble caused, unfortunately, as the cooling-off period of 03 days from the date of purchase has elapsed, I am unable to process a refund for your Groupon. But as a special case and new customer, I will escalate the issue with our team and get an approval for a refund in Groupon Credits. Given the circumstances that led to your request, I am happy to process a full refund in Groupon credits. Groupon credits are simple to use, and never expire. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.If youd like me to go ahead and apply the credit, just let me know by replying to this email.If tere's anything else I can help you with, please don't hesitate to let me know.Kind regards,I said ok Credit Cstomer Support Case Tue, Jan 23, 10:58PM (11 hours ago)to me Hi,Thanks for reaching out.I'm sorry for the inconvenience. Since you've already tried to make contact with the business and haven't had any luck, we'd be happy to contact them on your behalf.I understand you're referring to the following deal.-One 60-Minute Swedish Massage at ************************* Order # ********** I would request you provide me with a few more details. 1) What phone number did you try to contact?2) What time did you try to contact/redeem?3) What date did you try to contact/redeem?4) At what location did you try to redeem?

  Business Response

  Date: 02/27/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent you a direct email - please respond to me there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Groupon bucks and when I went to use them it showed they were applied at check out and that I owed a small difference of $.75 so I input my debit card information and submitted the order only to receive a notification from my bank which indicated that I was charged the full price of the item apparently meaning the Groupon Bucks were not applied. I quickly went to cancel the order until could figure out why. This then began what has been a horrible experience. I was not able to cancel the order so I contacted customer service which led to be the first attempt of a ridiculous amount of attempts to get my money back. Multiple chat sessions and emails have been done and still no resolution only stall tactics. They were never authorized to debit my account other then the $.75 but yet the continue to ignore my request to refund the money. I keep getting the run around. I have invested so much time with this that it's beyond the money now I want fraud charges pursued for unauthorized charges to my bank the over all headache and wast me of time due to the inept customer service reps who just keep handing it off from one person to another and each say they will review and respond back asap and they never do and I have not been able to get any resolution on this. With the amount they took and my time and aggravation I feel that I am entitled to some type of compensation.

  Business Response

  Date: 02/27/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We aren't able to apply the Groupon Bucks to a purchase that has already been purchased. 
   
  You can check your Groupon Bucks balance and see your Groupon Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by selecting Groupon Bucks while on the My Groupons page on the website or mobile app.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/02/2024

   
  Complaint: 21191595
  
  I am rejecting this response because: i want my money put back into my account. They can keep thier groupon dollars as i will never deal with groupon again. The only reason i even bought the dog collar was to USE the groupon bucks i had accrued and like the shisters they are they somehow rejected the groupon dollars and without authorization took the full amount out of my real bank account. I have spent a lot of time on this and not for the $10 but because people cant get away with this bs. So now unless they want me to file fraud charges for illegal wire transfer. I want my money back and $500 for the ridiculous inconvenience,  my time and the aggravation. My proposal is $510.00 and thats being nice. 
  
  Sincerely,
  
  ***************************