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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Complaints Summary

    • 3,822 total complaints in the last 3 years.
    • 1,312 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was attempting to purchase a deal that was advertised for a week on the Groupon website. The deal was $179.55 for a one night stay at great wolf lodge on 2/25/24-2/26/24. At check out, the price was listed as $329.00. I reached out to 5 different agents as well as their ******** page to find resolve but was only offered a 10% discount. The price listed was never offered or honored.

      Business Response

      Date: 01/17/2024

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Many apologies for the trouble. 

      Please know that the prices start from a range. We mention, "Prices vary by day; the price listed is the lowest possible and may not be available all days." You can search the calendar to see all the listed price for each day/night. 

      Thank you for your understanding.

      With care and kind regards,

      ******
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 01/18/2024

       
      Complaint: 21075793

      I am rejecting this response because:

      The same issue is currently listed on your site. AS SHOWN IN THE SCREENSHOT, the selected date is listed at the promo price. Upon checkout, the base price is not adjusted with the promo code. This is not a user error. You are advertising a price on the date selected then your system is not adjusting the price with the promo code listed. I am fully capable of reading fine print and understanding how these deals work. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Home Chef Groupon to give to a friend. The Groupon was for first time Home Chef members, and I didnt know that my friend was already a member so he was unable to use it. I am also already a member so I couldnt use it either. Now the Groupon is expired and I cant even use the original value of what I paid on Home Chef. The Groupon doesnt work. I want a refund. The Groupon code is GPN132L2DUXHLKC21231. Thank you.

      Business Response

      Date: 01/14/2024

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned due to Fine Print restrictions. 
       
      I could see that we offered a Groupon Bucks refund earlier as an exception when You contacted us via email. 
       
      Actually, you have used a trade-in Bucks partially for this purchase and this can't be refunded to the card. Here is the refund policy's link for your reference: ****************************************************************.
       
      Since this Groupon is expired and trade-in Bucks used, we can only refund as Groupon Buks. I'm sorry for not honoring your credit card refund in this case. 
       
      If youd like me to go ahead and apply for the credit, just let me know by replying to the email sent to you.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 Groupons for a service and the merchant requires that I contact them to set the appointment to use the service. *** contacted the merchant several times with no response or call back. My issue with Groupon is they offer no support! If the Groupon isnt cancelled within a 3 day time frame of purchase. This is not right I did not receive my service. Groupon makes it entirely too hard to get in contact with them and dont help their customers.

      Business Response

      Date: 01/09/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence.
      Regarding your complaint: I'm sorry to hear that you've been having some trouble reaching one of our merchants.
       
      I see that your recent order is towards Essential Therapy. Are you referring to this deal? If yes, just let us know and we will take it from there and sort this out for you.
       
      Thank you for your patience.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:12/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to file a complaint against Groupon. Recently, I purchased a ******** car inspection voucher from Groupon. Within a week of purchase, we made several attempts to schedule an appointment with the service provider, only to find no availability. Consequently, we were forced to pay for an inspection at another location, as required by law enforcement.Despite the service provider agreeing to a refund due to their unavailability, Groupon has refused to process the refund. The funds are still with Groupon, as they require a code to be inputted by the merchant for payment transfer. This issue is not isolated I have several vouchers in my Groupon account amounting to hundreds of dollars for services from businesses that are now closed, yet Groupon still refuses to refund these amounts.Attempts to resolve this issue through Groupon's customer service have been futile. Their website is difficult to access, and long wait times make it nearly impossible to reach customer service. Furthermore, ********************** does not provide phone support, adding to the difficulty in resolving this matter.This situation has caused significant inconvenience and financial loss. I am seeking BBB's assistance in resolving this issue with Groupon and obtaining a refund for the services that were not provided.with one different account and the payment was through my bank card. I can upload the evidence later. emailed many times no refund.Sincerely,Lingling Fan

      Business Response

      Date: 01/17/2024

      Hello Lingling,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned due to availability issues. 
       
      I checked and see that this Groupon was refunded to the original form of payment on 12/29/2023. 
       
      Here is your refund information: You've used $38.25 from Groupon Bucks and $29.25 from a credit card for your purchase. The refund is also done in the same way. 
       
      We've refunded $38.25 back to Groupon Bucks and $29.52 to the card used. 
       
      Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
       
      Regarding other Groupons:
       
      I can see that you emailed saying the orders are under ********************.
       
      Due to our [privacy policy](**********************************************************), were unable to discuss an issue or purchase related to another account. 
      In this case, I request you to contact us from the concern Groupon account ******************** to look into the issue for you. 
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this Groupon earlier this month. The voucher and the product do NOT list non refundable. I contacted groupon when I was told that I was not able to have this procedure by a physcician ( site states if not able to use, refunds are given) . I have emailed them and reached out over 15 times and no response.

      Business Response

      Date: 01/09/2024

      Hello Rikki,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I reviewed your order details and the previous contact. I was unable to find any information provided from your end to our team indicating any issues with getting the service as you've indicated here: "I was told that I was not able to have this procedure by a physcician"
       
      I see that your initial reason for cancellation request was a simple change of mind as you did not like the reviews on some website. Please note that this merchant has a 4.7 rating out of 5 with 782 reviews on our website. 
       
      We're unable to offer outside cancellation window refunds in this case. 
       
      The Fine Print terms "If you are ineligible, a refund will be provided" only apply when customers try to use the voucher but are unable to due to physical or medical ineligibility. This does not indicate refunds without restrictions.
       
      If you have now visited a physician and they have advised you not to get this service, please produce an appropriate note for the same and we will re-consider your case. 
       
      Unfortunately, if this is just a case of changing your mind about using a deal after it's cancellation window has passed, we will not be able to offer any alternatives in that instance.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 ********** tickets through Groupon. Groupon debited the funds out of my account but didn't provide the tickets on the Groupon App or send me an email with the tickets in the email. I have reached out multiple times via chat. They gave me a case number #******** but then tell me once the chat is closed it goes away. I have tried chatting multiple times, they send me the same automatic triggered messages. I tried emailing them, it gets kicked back (not deliverable). I have tried calling Groupon phone numbers ************ (number not in service) and ************ (call failed). I want to be refunded and I will never buy anything off Groupon again.

      Business Response

      Date: 01/17/2024

      Hello ****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:12/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for an offer which is does not need to be shipped (gym membership). It was confirmed my payment went through. Spoke with 4 employees claiming the order was successful but nothing is working on my end (I should receive a voucher to claim my gym membership) but this option is not available.

      Business Response

      Date: 01/10/2024

      Hello ********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I can confirm that our system processed your refund successfully on 12/30/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
       
      * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - Bought a coupon in the Groupon app - Nail salon advertised incorrectly their intent. They wanted to sell LIMITED coupons but advertised as UNLIMITED.- After using a couple of coupons, the salon refused service (due to their mistake). - I tried to get a refund for 2 unused vouchers bought by me and by my husband (VS-T4PL-6KML-PXCK-XKYF and VS-V7MK-G3CC-HW7M-MBNK)- They demanded my husband opened a separate complain, but neither of us is getting the refund. - The Nail salon sent an email authorizing the refund by Groupon (as both vouchers were unused) each voucher was around $30 - Its been two weeks. I asked for the request to be escalated, opened a new request, and nothing works. They refuse to confirm Ill get a refund and are not giving my money back. We dont know anymore what is going on.

      Business Response

      Date: 01/09/2024

      Hello ********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I reviewed your order details and have confirmed your cancellation. I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      The order under your husband's account was purchased using existing Groupon bucks, so the refund will be processed to the same payment method. 
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two gift Groupon vouchers. The recipients didnt want the gifts. Printed On the vouchers, it says the gift vouchers can be exchanged for Groupon Bucks if you chat with Groupon customer service. I sent two separate emails for each voucher and the reply was no refunds will be offered.

      Business Response

      Date: 01/04/2024

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I reviewed your case details and your previous conversations with out team, and I apologize for any confusion with the exchange option on your vouchers.
       
      As we can see in the screenshots you have provided, "Not quite the gift you were hoping for?" is the options we provide to gift recipients. Since they receive the vouchers as gifts and did not purchase the vouchers themselves, they may not be aware of the return policy, so we offer them an option to exchange the gift if they prefer. 
       
      This option is not intended for the original purchaser to bypass the 3 day cancellation window as that is the return policy they accept when confirming the order originally. In this case, since you made the purchase accepting the Groupon return policy, we will not be able to offer a cancellation to you since your refund request was submitted after 3 days of purchase.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon has had constant issues with both app and merchants in the past year. Last year, I ordered ********* ****** never arrived. It took forever to get a refund to my Groupon bucks. Twice, coupons I bought were redeemed without me using them. The first ti*** a Groupon customer service person in the chat service refunded me. Now, there is no chat service, email only. They required an email from the business stating I never used the Groupon before refunding *** & two emails were needed to get the full refund. There is no option to cancel Groupons & receive Groupon bucks back now (never mind an actual refund). Recently, Groupons app erroneously purchased two items in my cart, without my permission. **************** is not being helpful after multiple emails. Merchants are claiming they refunded *** ****** havent. I am owed money for these two items. It needs to be returned to my Groupon bucks. I also never received a pair of leggings I ordered, or the receipt for them with the order number. I am owed the money for those in my Groupon bucks, too. This is the second time I have not received merchandise I purchased from a merchant, the first time I didnt even receive a receipt for the purchase. Receipts for more than one service or item from different merchants frequently have the same order number, making it very difficult to ask for a ********************* of separate items.I am convinced a lot of this is on purpose to get people to give up in frustration. I want my money back for the Aesthetics Vitamin C cream, the Gold Collage Undereye Masks, & the 2 pairs of leggings I never received, returned to my Groupon bucks, so I can purchase something I actually want & have decided to purchase (instead of Groupons app glitching & purchasing items I havent decided on in my shopping cart for me) & will actually receive (instead of merchants never sending them & marking them delivered).I am unsure on price of leggings sans receipt & will guess. Help ASAP.

      Business Response

      Date: 01/14/2024

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear about the Goods orders. 
       
      I checked the status of all the 3 orders you have mentioned and here are the updates:
       
      Regarding Aesthetics Vitamin C 15% Youthful Cream Order # ********** Purchased on 12/26/2023:
       
      I can see that this order is not charged at all and it was canceled before the item shipped. 
       
      Regarding Women's Comfy Cotton Leggings Order # **********:
       
      This order was not processed successfully and hence you didn't receive the purchase confirmation. You are not charged for this order. 
       
      Regarding Gold Collagen Order # **********:
       
      Our Goods team informed yu earlier that "I can see that the item has been shipped already so it cannot be cancelled. Kindly refuse the delivery and once the item has been returned to sender, please reach out for refund."
       
      Can you please confirm if you have refused the delivery for this item OR received the product?
       
      Please help me with the requested details regarding Order # ********** to look into the issue further. 
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

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