Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two seperte order with groupon. In the restrictions tab, it doesnt not exclude someone who has ****** been there once before 3 years ago. In light of this , groupon refuses to refund me for the entire two purchases (each one woth about $55). They say it against their terms and conditions which is also not cleasrly said on the purchase page -Rather you have to click on the terms and conditions page to find it. 1. I want a full refund and two, both the vender and groupon need to make their policy clearer and not try to make money off of tricking people.

  Business Response

  Date: 02/27/2024

  Hello Efriam,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that your order was refunded to Groupon Bucks on 02/08/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21264319
  
  I am rejecting this response because:

  They are dectiful to me , terrible customer service and no online number to call anyone. They refuse to give me a refund (only credits).

  At this time I cancel my credit card fee . They still refuse to tell the credit card company that we made a mistake.

   

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon in July of 2023 and attempted multiple times to contact the business to schedule an appointment and even drove to the location. The receptionist there told me I need to keep calling and leaving voicemails and my call was never returned this was a scam business and Groupon has no way to contact them for a refund of a false business they advertised on their site.

  Business Response

  Date: 03/02/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent you a direct email from Groupon - please review it and write to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a massage from Groupon for $96 and received a confirmation email. I clicked on the link to redeem 2 months later and was unable to log in to their web site. I contacted customer service by email and they told me my account was closed because I violated terms of service. I inquired what terms I violated and they told me not to contact them again that the decision was final.

  Business Response

  Date: 02/25/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that your account was deactivated due to security reasons. 
   
  I can see that it was deactivated due to violation of our Terms of Service. No worries, I can escalate the issue once again to the concerned team to check on reactivating this account. 
   
  I have escalated your request internally, we will get back to you within 7 working days. We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
   
  Regarding the Order # ********** purchased on 12/15/2023:
   
  This order was not successfully processed. You are not charged for this Groupon and the charge will not reflect in your bank statement. 
   
  Please let me know if there is anything else I can help you with in the meantime. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 02/26/2024

   
  Complaint: 21263313
  
  I am rejecting this response because:

  I would like to know what Terms of Service I violated that caused my account to be deactivated.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for the House of beauty. VS-MXRN-C59V-L27Z-32ZS is the Groupon number. I called House of Beauty to schedule a appointment I was advised that they couldn't service me and to contact Groupon for a refund. I have attempted to contact Groupon however the website will not allow my refund to process. I tried to email and call Groupon but can't contact them either way. I just want my money back

  Business Response

  Date: 02/25/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that the merchant denied honoring the Groupon.
   
  I can see that this issue has been escalated to our Resolution's team to investigate with the merchant regarding the matter of not honoring the Groupon.
   
  Our Resolutions Team is still working to get everything figured out as quickly as possible. I'll be sure to let you know once there's an update.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/21/24 I purchased 2 vouchers which I was unable to open and use at the point of service that day. On 1/23/24, I sent an email to Groupon customer service. Their initial response indicated that I had 3 options: a refund, an equivalent amount of "Groupon bucks" or substitution with a different Groupon option. On 1/24/24 I emailed Groupon saying I choose the full refund. On 1/24/24 I received an email from Groupon now saying I could not get a full refund, regardless of extenuating circumstances and that I should have read the fine print. On 1/25/24, I responded by saying I would like the "Groupon bucks" instead (since I couldn't get a full refund). On 1/27/24, I received a third email from Groupon basically saying it was a final sale and now also saying it can't be "edited, canceled, refunded or traded". Another email that same day said "since we haven't heard from you we assume your issue is resolved", to which I replied on 1/28/24 that it is not resolved and reiterated that I would like the Groupon bucks (originally offered to me as an option on 1/23/24). I have not received any emails since, nor have I received any type of a refund or exchange.

  Business Response

  Date: 02/25/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're uanble to access your voucher at the time of redemption.
   
  I checked and see that this Groupon has a fine print restriction, "ALL SALES FINAL". As we informed you, this Groupon is not eligible for a refund.
   
  Here is the refund policy's link for your reference: ***************************************************************************;
   
  However I do understand the situation. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support 
  
  

• Initial Complaint

  Date:02/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Groupon for Cozy ********************** on January 21st for 175.00.order number VS-FX27-JR7L-LL3M-6ZNC. Scheduled my appoint and the vendor kept rescheduling and not showing up. This happened about 9 times. I finally asked groupon to refund me. They escalated my issue and told me to reach the vendor. I could not reach the vendor because its an answering service. The vendor finally reached me and told me they would cancel my voucher so groupon could issue a refund. Groupon contacts me back to reach vendor again. Please *********** my amex back for the groupon I purchased. Unbelievable you make the customer be the middle man.

  Business Response

  Date: 02/25/2024

  Hello Peiman,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that the refund processed to your card was failed due to the dispute raised for this order with your bank. I can see that the second dispute was raised on Feb 22, 2024. 
   
  In this case, we recommend reaching back out to your financial institution directly to discuss a resolution. We're unable to assist you since the dispute is active. 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed an order 1.27.23 on groupon for 2 body scrubs i noticed that evening the total i had agreed to pay for when checking out was higher on my credit card. i contacted them immediately at 2am 1.28.24 letting them know. they told me there was a 3rd charge for a company called imountek. i did NOT authorize this purchase. i immediately asked them to cancel this as i did not authorize this. they said the company imountek would do this. imountek emailed me and said groupon would take care of this, i emailed groupon again and sent them a screenshot of the email from imountek, they asked for additional info such as my credit card and mailing address i sent this to them and they said someone would contact me. they then started not replying to ANY emails i sent them. their phone number on my credit card statement is a disconnected ******* line. it is now 2.6.24 and have emailed multiple times and will not get any response from imountek or groupon. they mailed me a piece of trash which i have not opened and will send back if provided a return address (which they did not give me). i have gone through ALL the channels on groupon and imountek but no response.

  Business Response

  Date: 02/25/2024

  Hello Shayda,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Im sorry to hear that this order was purchase by mistake.
   
  I can see that this is now canceled and refunded to the card used for the purchase on 02/19/2024.  
   
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a VIP spa package as a gift through Groupon. As advertised on Groupon website. "Pampering spa package includes full-body massage, reflexology session as well as a relaxing cupping treatment and diathermy"When the voucher was redemed at the 3rd party provider, the provider only provided a massage and then ended the session. The person providing the service did not speak English so no headway was made during trying to explain or clarify. I reached out to Groupon customer service for refund, and their response was that in order for a refund I had to get the 3rd party to submit a letter directly to Groupon stating that no service was provided. I tried further explaining to customer service and they have not responded. Clearly groupon is advertising services that they are not vetting or verifying and putting customers in precarious situations. Asking to go back to the business in a potentially confrontational situation. I paid Groupon directly.

  Business Response

  Date: 02/25/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  In general, it is not our policy to refund the Groupon that was redeemed with the merchant. However, in your case, we have made an exception.
   
  As the Groupon has been redeemed, I am able to issue a partial refund of $40 in Groupon Bucks to your account. These Bucks will never expire and can be used for all the Groupon orders. 
   
  To apply the Groupon Bucks, just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Regarding the service provided:
   
  I will pass your feedback regarding the service provided to the concern team. We will make sure that this never happens again.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Groupon on 1/12/24. It was through a third party seller called rovo. The item was set to be delivered by **** on 1/19 but stopped tracking and updating and I still have not received it. I have had multiple emails with Groupon who keeps deferring to rovo and asking me to wait until they respond. However they are not respondingGroupon copied me on all these emails to them and they are just ignoring itthey keep saying if the merchant, **** does not respond they will step in with an alternative solution but they have yet to do so after many promises. The only this they did was give me $5 toward my next purchase. I want a full refund for the item and shipping. Groupon in responsible at this point. If they have this merchant selling on their site, and they took my money they need to refund it and they can continue to take it up with rovo. My Oder number is ********** I ordered it on 1/12 and the total was $21.24

  Business Response

  Date: 03/02/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 02/12/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an apt cleaning voucher from Groupon on 9/28/2023 for a company called CozyMaid. I paid $84 for the voucher. I was told that I could go to *************************** to redeem the voucher and book my appointment. I tried to book ~10 times across the course of 3 months on their website, but an error saying "This page is temporarily unavailable" popped up every time. I emailed CozyMaid with no reply, so I emailed Groupon and they have not helped me either book my cleaning or have given me a refund. I have wasted so much time along with my money and Groupon refuses to fix the issue or refund me. I think it is illegal to not render the goods or service you promised and not return the money I paid. Here is the Order ID: ******************** you can investigate and help me get my money back, then that would be appreciated.

  Business Response

  Date: 03/01/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support