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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Complaints Summary

    • 3,855 total complaints in the last 3 years.
    • 1,325 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Groupon regarding a recent experience that has left me extremely dissatisfied and frustrated. On October 7th, I purchased a Groupon deal, but I never had the opportunity to use it. On January 29th, I received an email from Groupon asking me to rate my experience, despite never having utilized the Groupon or the services of the associated company.Upon contacting Groupon customer service, I was directed to reach out to the company directly. When I contacted the company, their representative confirmed that they had no record of me or any transactions related to my account. They attributed the issue to a bug on Groupon's side, stating that they had no access to my information.Despite multiple attempts to resolve the issue, including numerous emails and phone calls to both Groupon and the company, there has been no resolution. Groupon customer service informed me that they require the company to confirm that I had not used the Groupon, but despite my efforts, I have been unable to obtain this confirmation.As a single mother of a newborn infant, the time and money I have wasted in attempting to resolve this issue are significant. The lack of accountability and poor communication from both Groupon and the associated company is unacceptable. I feel that my money has been essentially stolen due to their bugged system and inadequate responses.I urge BBB to investigate this matter and assist in finding a resolution. Thank you for your attention to this matter.The order number for purchase on October 8, 2023 is 1000-146409-574213.Service is carpet cleaning in 2 rooms from ************** Cleaning Team

      Business Response

      Date: 02/27/2024

      Hello Gunel,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you faced some issue with a unused voucher being marked as redeemed. I will be happy to address your concerns.
       
      I reviewed your order details and the past conversations you've had with out team regarding this issue, and it looks like you had not raised any concern about difficulties with the merchant.
       
      Both of your interactions were ended with you assuring that you will be reaching out to the merchant for the confirmation. But we did not hear back from you under either of those support requests.
       
      I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
       
      These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
       
      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 08/21/2024

       
      Complaint: 21276564

      I am rejecting this response because:  I recently realized that the response I received was not from the original BBB but rather from ************************************************** I apologize for not noticing this sooner.

      In their response, Groupon stated: I've just canceled this order and issued a refund in Groupon Bucks to your account. This statement misled me. While I was not particularly thrilled about receiving a refund in the form of Groupon Bucks, I was under the impression that a refund had at least been issued.

      The core issue is that when I originally purchased the Groupon, I checked out as a guest. This means I dont have a registered account with **********************. Additionally, Groupons response addressed me as Hi Guest User, which further highlights the problem. Since I don't have a relevant account, I have not received any refundneither in Groupon Bucks nor otherwise.

      Moreover, I am now unable to contact Groupons support team. It seems they have changed their policies, and I can no longer open a ticket or reach support without an account, leaving me frustrated and confused.

      Thank you for your assistance in resolving this matter.



      Sincerely,

      Gunel Abas

      Business Response

      Date: 08/21/2024

      Hello Gunel,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm sorry to hear that your concern is still unresolved.

      I reviewed your order information and can confirm that it is refunded successfully.

      Please note that though you had purchased this order as a guest, it was purchased with a valid email address, ****************************.

      The credits have been issued to this email, and you can access and use them by logging into your account registered with this email.

      If you have not set a password to login to this email address, to assist you with this, I have just sent a separate email containing a link to set a password for your account. Please check your inbox, and if you don't find it there, kindly check your spam folder as well, just to ensure that our emails are not mistakenly filtered.

      Regarding the contact options, I can assure you that we're still available through the help section of our website as it was previously.

      If you have any further questions or need any additional assistance, please feel free to let me know. I am here to help.

      Thank you for your understanding.

      Regards,

      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:02/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2-10-2023. I paid Groupon to get me a magazine subscription for Texas Parks and Wildlife. Their website and instructions were misleading, vague, and even non existing so the user would get frustrated and give up. They gave me a voucher number to use but went I entered it, it went nowhere.

      Business Response

      Date: 02/27/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you're facing some issues with completing your redemption for this voucher. 
       
      I was able to get a new code for you, which worked on my end when I tested it.
       
      Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 02/28/2024

       
      Complaint: 21276516

      I am rejecting this response because: I have resolved the issue on my own and would like a refund if possible.  if not, something should be available.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 3, 2024, I purchased a Groupon for "Vine Oh! Vine Oh! Holiday Box + FREE ***************** Set" for $44.65. I redeemed the Groupon at Vine Oh! on January 3, 2024 and paid $22.42 for taxes and signature fee. I never received the item from Vine Oh. ******* informed me that the company was under new ownership and they were in the process of moving to a new warehouse. I contacted Groupon on February 5, 2024, requesting a refund of $44.65 (purchase price of the Groupon) because the merchant was unable to fulfill my order. Groupon has not responded to my request despite informing me that I would receive a response within 4 days. My complaint against Groupon is this - they should not offer Groupons for sale from merchants who cannot fulfill the orders. If the merchant cannot fulfill the order, then Groupon should refund my money.

      Business Response

      Date: 02/27/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Vine Oh!. We recommend reaching back out to your financial institution directly to discuss a resolution.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:02/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon on December 3, 2023 for a ****** membership which would include a $40 ****** gift card. I never received a confirmation email so I was not able to obtain the ****** membership. ****** stated that I needed the barcode or some sort of confirmation number but I could not provide anything since I never received The email. I contacted Groupon asking them to resend the confirmation email which they refused. I asked for a refund because I was not able to use the groupon which they also refused. I disputed the charge through my credit card since I was not able to use the service I paid for, and Groupon stated that I had already redeemed the voucher so the bank denied my claim, however I did not ever redeem this voucher nor have I ever received the $40 gift card that was promised. since then groupon has also closed my account so Im not able to even log in.They are insisting that I have used this voucher which I have not, and I all I asked was for them to simply re-send the confirmation email which they refused so I would like a refund. I will no longer ever use or recommend Groupon.

      Business Response

      Date: 02/27/2024

      Hello **********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I've sent you a direct email from Groupon, please respond to me directly there. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pass for an airport lounge and I was told by Prior pass. I even called Priority pass to confirm the Groupon and they did confirm that I would not be charged. Priority Pass DID charge me and then when I told Groupon what they sold me was not what was advertised, they refused to give me a refund. Now I have to dispute with my bank

      Business Response

      Date: 02/27/2024

      Hello Melody,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 02/28/2024

       
      Better Business Bureau:

      Thank you for taking the time, I realize it was only $12, however Groupon needs to be more clear on what it is one is purchasing. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Sincerely,

      *********************

    • Initial Complaint

      Date:02/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a reservation on December 27,2023 for the holiday inn ************* of ******* ******** thru Groupon they falsed advertised saying they had a pool on they site turns out they pool is under construction ??.I reached out several times to Groupon for a refund they told me they not giving me my money back .

      Business Response

      Date: 02/27/2024

      Hello there,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Holiday ***************** of ******** We recommend reaching back out to your financial institution directly to discuss a resolution.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 02/28/2024

       
      Complaint: 21271158

      I am rejecting this response because:

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Groupon that I never used. It was marked as redeemed and I contacted Groupon to report the issue via their chat customer service platform. The person said I needed to contact the business and get an email that said I didn't redeem it for a refund. I tried to contact the business via their text phone number. They didn't reply. I left a post on the business ******** page and the business blocked me. Groupon's policy leaves me with no other options and is unfair to customers. It also means that grifter business owners can mark Groupons as redeemed with no recourse.

      Business Response

      Date: 02/27/2024

      Hello ****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:02/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order car repair service through Groupon immediately I wanted a refund so I called them and text them to get my refund no one answered so them I did the steps online for my refund and the app would not allow me to make the refund I finally got in contact with Groupon customer service and I relayed my issue that website would not allow me to make the refund or contact them I stated I wanted my money back

      Business Response

      Date: 02/27/2024

      Hello ***,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear that you're facing some technical difficulties on our website when trying to cancel your order.
       
      I've made a note of this and the feedback will be provided to the appropriate team to make sure this error is taken care of.
       
      In the meantime, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
       
      These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
       
      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:02/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A merchant of Croupon charge me for a supply of ***** and the product never came or I been refunded back. I have contacted Croupon for a few weeks now and they dont have an answer till now. I just simply lost my money and Groupon dont have an answered.

      Business Response

      Date: 02/27/2024

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      This issue will be best handled by the third-party Marketplace merchant running the deal. I've escalated your concern internally and they will write back to you soon. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a yacht party ticket for ***** for my birthday. I traveled from ******** to ***** on 1-31-24. The seller told me he would add me to a guest list for Saturday 2-3-24. At 7 ok that night the party bus was not there. I called the seller he told me that the yacht was broken down and he tried to offer me just a party bus which I declined. I contacted Groupon and they did nothing they told me that 74 tickets were redeemed within the last 30 days however the same company sells party bus tickets on Groupon under a different listing. I guarantee thats where the 74 tickets were redeemed for. They just kept my $150 dollars

      Business Response

      Date: 03/01/2024

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I've issued a full refund to the original form of payment instead and canceled the Groupon Bucks.
       
      Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

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