Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 tickets through Groupon for the ************* Experience, 2 adults and 3 children, and when we showed up at the event on Sunday Dec 31st at ****pm the staff turned us, and other families away, saying they had been "throwing people out since *****pm" despite the fact their website clearly stated that the event that particular day was open from 10am to ****pm. (I have a photo of this for confirmation). There was no apology, no explanation and no offer of a refund. The children had come in from out of town. It was their Christmas treat. And they were extremely disappointed. But the staff didn't care. I have tried to obtain a refund from Groupon but their online email doesn't work and the phone numbers they give for Customer Support is useless as you cannot actually speak to anyone about the issue. I used their Chat line a week ago. They assured me they would act on my issue. But I have heard nothing since.

  Business Response

  Date: 02/04/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a coupon for 2 rounds of golf at ************************* in ********. The course cancelled the tee times for the entire day due to a storm coming through. I received notification from the course and an email from them stating they cancelled my tee time. Groupon refuses to give me a refund.

  Business Response

  Date: 02/04/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon advertised a coupon for $25 off the $50 membership fee for **** club which would then be only $25. Upon following the instructions on Groupons website, Groupon charged me $25 with no deduction for **** club membership fee. So a $25 charge by Groupon and a full membership charge for **** club of $50 turned into a $75 cost to me when it should only have been $25 total. After a complaint, Groupon refunded their charge to me and refused to either refund me another $25 for the coupon I should have received or contact **** club to remedy the full charge to me. Groupon failed and refused to honor their advertised offer. Groupon may be doing this on a regular bases. Luckily I caught it. Would this conduct be considered fraud?

  Business Response

  Date: 02/04/2024

  Hello there,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  Any charges made directly to the merchant need to be worked out between the merchant and the customer directly. 
   
  I can confirm that our system processed your refund successfully on 01/06/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21111886
  
  I am rejecting this response because:

  1-Groupon has committed fraud by advertising a discounted membership to **** club and not fulfilling its obligation. 
  2-The transaction took place on Groupons website therefore it is Groupons responsibility to rectify the over charge for the membership and not put the responsibility on myself. 
  3-Groupon refunding me a charge by Groupon that Groupon should never have charged me is not a compensation of Groupons failure but it is an admission of guilt. 
  4-Groupon has never attempted to rectify this problem and would rather forget about it than correct it for a matter of $25. This shows where Groupons loyalties lie. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/21/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned due to the redemption code not being applied when redeeming. 
   
  I checked the deal fine print and see that, "Offer valid for new **** Club members only; not value for renewals, for those with a current membership, or those who were **** Club members less than 6 months prior to 9/6/2023."
   
  Can you please check and confirm if your scenario falls under any one of the mentioned restrictions? That might be the reason the redemption code was not applied. 
   
  If you haven't requested a refund and if the order is active, I would have helped you in redeeming the Groupon as advertised. 
   
  Now, I can see that the Groupon is refunded to the card used for the purchase. In this case, unfortunately, we don't have the option to issue an additional refund. 
   
  To help you with the trouble, I can issue $5 in Groupon Bucks to your account and this is the maximum I can do from my end in this case. 
   
  Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ************************************************************************** Groupon Bucks balance is displayed in the top right.
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21111886
  
  I am rejecting this response because:
  
  No I was not a member.  Offering me $5 for costing me $25 for not fulfilling your obligation is an insult.  Telling me that Groupon is unable to fulfill its obligation or compensate me for my loss is laughable for a measly $25. The only reason I can imagine  why you will not is because this must  happen regularly and correcting your mistakes will cost you plenty. Id rather place all of this information on social media rather than accept a $5 coupon. Your explanations are just excuses, blame games and insulting compensations with no real intention of doing what you advertise. Your correspondence is just trying to keep your reputation from being tarnished without rectifying your mistake. Now its too late. 
  
  
  **************************;
  
  
  

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon has unethical business practices! I used 3 Groupons at a business called *****************. The next time I came in, they told me I was only allowed to use one *** I should get a refund from Groupon. Groupon refused to give me my money back or a credit.The Groupon site still tells me I van purchase 2 more, which the business will not ***** anyway!! Unethical Business Practices! And now they refuse to give me even a store credit. This is Fraud I want a ***** Groupon credit so I can use my at another business. Please assist me with getting my money back. Thank you.

  Business Response

  Date: 01/25/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  ******
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While I do not understand why Groupon only issued me a partial refund credit really unethical to keep part of My Money), I am so over their misleading and unethical practices that I just want to move forward.  Buyer Beware with Groupon.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase a Groupon for a trip for $1999. The customer service agent I spoke with said he had to cancel the transaction and I had to buy it again. I did buy it again and received a confirmation email. As I went to log in to get my voucher number, I could not log in. After contacting Groupon via chat, I was told my account was deactivated for "security reasons" and he needed a lot of information to reactivate it. Then i was told they would contact me within ***** hours. I contacted them again and they are now saying 3 days. I may lose my spot on the trip because of their delays and slow processes.

  Business Response

  Date: 01/30/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I would like to apologize for any delay in resolution to your case. I can confirm that your account has since been re-activated. 
   
  To log in to your account, visit www.groupon.com and click on the "Sign In" link on the right side of the page. On our mobile app, choose "My Stuff" in the bottom right corner, then "Sign In or Sign **." 
   
  From the sign-in page, you can log in with the email address and the password you set when you created your account or made your first purchase. If you need to reset your password, you'll have the opportunity to do so on there.
   
  Thank you for your understanding.
   
  With care and kindest regards,
   
  Swagat
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Go City attraction passes from groupon. When visiting the attractions the passes wouldn't scan which caused embarrassment for my family and I not once but twice in one day. I contacted GO City while being at both attractions, both times Go City attempted to assist by informing the attraction's operators that I purchased the tickets and to allow usage of three tickets. The attractions would not allow the tickets to be used because they wouldn't scan. I contacted Go city again and was informed "groupon should refund your money, because you bought the tickets with them", when I contacted Groupon I was offered Groupon Bucks instead of a refund which I still haven't received and now they are saying it's because GO city's policy says all sales are final which us not true I have read the terms when the tickets were purchased and it doesn't state that. Also a store credit is not a refund and I'll accept that as a settlement for the unused tickets.

  Business Response

  Date: 01/25/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I reviewed your complaint and your order details.
   
  I will be happy to assist you with this, but before proceeding, could you please confirm if any of your passes were activated?
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Groupon for Comprehensive Eye Exam, Digital Retinal Photography. I called the doctor's ****** they mentioned that if after testing glasses are not prescribed than groupon can not be used. Without testing how is the customer supposed to know whether eye glasses are needed or not ? Doctor's ****** is requested me to reach out to groupon for a refund. Groupon is refusing to refund. Its a complete scam of duping the customer and the business since without the refund Groupon gets to keep the whole money. Groupon should Refund.

  Business Response

  Date: 01/25/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I can confirm that your order was refunded to Groupon Bucks on 01/16/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-23-23 I purchased a Groupon for $190. I then returned it for a full refund on 5-31-23. The refund was awarded via Groupon bucks which are funds I can use on the Groupon website. On November 28, 2023 I logged on to use my Groupon bucks, only to find that my Groupon bucks and all of my information (including past purchases, saved credit cards, all profile information) has been deleted. There is also another email linked to my account ***************** which I am not familiar with. I have contacted Groupon over and over again, almost weekly, and they have been completely unhelpful int his matter. All I am asking for is either the original Groupon (unexpired) or the $190 Groupon bucks that I had. I have read that they are deleting a lot of people's accounts who have a high amount of Groupon bucks.

  Business Response

  Date: 01/31/2024

  Hello ****,
   
  Thank you for reaching out via the Better Business Bureau. After reviewing your recent comment and our internal correspondence, I'm pleased to inform you that we've successfully resolved the issue with your account. Upon re-evaluating your case, I was able to access your account and confirm that everything is now in order.
   
  We apologize for any inconvenience caused previously and appreciate your patience and cooperation in providing the necessary information. You should now be able to use your account without any further issues.
   
  Thank you for your understanding.
   
  Regards,
   
  Swagat 
  Manager 
  Groupon Customer Support

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased two Curtain Rods from Groupon they Specified the size of the Suction Curtain Rods would be 41 in to 63 inches wide and they are not even 41 inches Groupon is refusing to give me back my Money by not Answering my Emails asking for a Refund.

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 Groupons for ****************** in *************. I didnt receive the discount. Through a chat I was promised the discount on a purchase within 7 days. The code I was given doesnt work. I cant reach anyone in the US. I was charged 1/5 for a transaction without authorization for $50. I was already home from the trip.

  Business Response

  Date: 01/31/2024

  Hello Crystal,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for any confusion with this. When youre at checkout, you must select the option that says, "Promo or Gift Code" (on desktop) or "Enter code/gift code" (on mobile) to use a promo code.
   
  Upon your initial contact with our team, you had already confirmed your orders without the promo, and our team had offered a "promo code to use within the next 7 days on any type deal of your choice."
   
  Please note that this is a promo code to be used towards your next order. It cannot be applied to orders that have already been confirmed. 
   
  As a gesture of apology and goodwill, Ive issued $10 in Groupon Bucks to your account to help make up for your frustrating experience.
   
  These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
   
  Thank you for your understanding.
   
  With care and kindest regards,
  
  Swagat 
  Groupon Customer Support