Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,855 total complaints in the last 3 years.
1,325 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/14/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a room for February 14 2024 through Groupon . Payment was made for booking and confirmation was received in email for group6. At hotel check in, customer service notified me that they sent an email to Groupon rejecting my booking because there was no rooms available and I was denied service. I noticed Groupon asking why did they take the money knowing they can't fill My request and why wasn't I notified about rejection of reservation before my check in time at hotel.
Business Response
Date: 02/27/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for all the trouble caused due to this reservation.

As you have indicated, the booking was rejected after the order had processed from our end. The hotel had not informed us about any unavailability in advance which would've helped us close the booking options for that day so customers could not book those dates.

Since your reservation was for the very next day, the notification from the hotel was not received on time for us to review and get in touch with you.

But I see that when you contacted our team regarding this concern, the issue was immediately escalated for our team to reach out to the hotel, and your booking was refunded in full.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 02/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:02/14/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told I would receive a refund for an order that was placed order is still under Groupons the order has not been cancelled the amount can be refunded to Groupon bucks the oil change had hidden fees that were not disclosed such as extra charge for certain oil filters not worth driving 60 miles each way to not save any money
Business Response
Date: 02/27/2024
********************,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for all the trouble and confusion caused in this case.

I was able to find your contact with our team and see that you were referring to an order that you cancelled in your account. Since you indicated that you were told you will receive a refund towards an oil change order, our team confirmed the same seeing that you indeed had a cancelled order for an oil change.

But it looks like you're referring to a different order which you had purchased later and was never cancelled. And it was a new request for cancellation. The confusion arouse due to us receiving your initial request as being towards an already cancelled order.

I reviewed both your vouchers and see that the first one does indicate "Certain makes and models may require additional charges", and the second voucher is specifically for "Valid for up to 5 quarts of 5W/30 conventional oil, A $6 disposal fee will be due at the time of service". If your vehicle needs more than 5 quarts, it will be charged directly by the merchant.

Given the circumstances, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.

These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:02/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please be advised that , I have had a account with Groupon.com for a number of years now . In the last 6 months I made a series of purchases that have been stored in the My Stuff section of the groupon website. Six weeks ago I tried to log into my account several times and it never worked to have access to my purchase. Four weeks ago I started writing the Groupon *************************** or support about my access problem and I get their " Form Reply " We will look into the matter in 3-4 business days . The 3-4 days pass and I get no responce.- I have write a dozen letters asking . - Were is my account ?- Were is my History of Purchases.- Were are my Groupons - Asked several times to speak with a Manager ... No Results - Asked to receive a Phone Call from a Manager of Head of ******************** No Results. - This matter is clearly fraud .. When you pay for a product and never receive it or what you paid for.- I have forward to their support **** confirmations of purchase that have been completed . - In effect Groupon has scammed me out of $300 minimum in past purchases that are sitting in my account , or what use to be my account .. My account has vanished according to CS representatives .Groupon has clearly stolen my purchase or the cash equivalent.
Business Response
Date: 02/27/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your account was deactivated for security reasons.

This measure was taken to ensure the absence of fraudulent activity and to verify the legitimacy of customer orders being processed.

No worries, we have already escalated your issue to the concerned team to reactivate your account. Our Internal Team is still working to get everything figured out as quickly as possible. I'll be sure to let you know once there's an update.

Thanks for your patience, and please let me know if you have any questions in the meantime.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/28/2024

Complaint: 21281706

I am rejecting this response because: I have heard this expression of " We are sorry and we will take steps to correct this" for weeks now.
I have asked at least a dozen times that a manager call me .... NO RESPONCE !
Why don't you have a working phone number?
Why hasn't my history been restored. You say it because of security issues on my account. This translates that your online portal has been breached .
The ************************** will be interested in this issue on how poorly managed your data is protected .
Either resolve my issue today or send me a check for $300.00 for my lost previously purchased groupons.
GROUPON NEVER EXPIRE! UNTIL GROUPON STEALS OR SCAMS YOU OUT OF THEM !

Sincerely,

***********************
Business Response
Date: 03/04/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Thank you for your patience.

Great news! Your account under the email address *************************** has been successfully reactivated.

You are now good to log in and redeem your vouchers. If you prefer, I can also send you the password reset link. Please attempt to log into your account and inform me if you encounter any issues

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

Customer Answer
Date: 03/05/2024

Complaint: 21281706

I am rejecting this response because:
Due to the 10 weeks of Inconvenience and the in accessibility to use the previously paid Groupon's , which defeats the purpose of purchasing such services from your website.
Please provide me with compensation for the grievance Groupon has created for me.
Please provide me with a explanation as why this has happen to my supposedly secured account .
Also I want a written apology letter from the ** of Customer of **************** in ******* for the inconvenience this issue has created and what Groupon is going to do to resolve this issue in preventing it from happening in the future,
Groupon's Never Expiree, until Groupon Scams your account .
Please note... March Is National Fraud Month.
Sincerely,

***********************
Initial Complaint
Date:02/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 3 seperate groupons for a 3 hour deluxe snorkeling tour via *********** in Waikiki, ******. It was reserved through the Merchants website for 02/02/24. I received an email on 01/31/24 from the Merchant, that the tour had been canceled due to not passing US COAST GUARD inspection. The merchant had to discontinue services and temporarily shut down. I have emailed Groupon about the Merchant unable to provide services. Groupon will not refund to my original form of payment but instead, offer groupon bucks. The cancellation was out of my control. Groupon continues to sell the groupon knowing this Merchant is unable to provide services. 100% fraudulent. Gropon bucks are not acceptable.
Business Response
Date: 02/27/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked all the status of all the 3 orders and here is the update on the refund request:

Order # ********** - This was canceled and refunded from our end on 02/15/2024 to the card used for the purchase.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Regarding the order Order # **********:

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***********. We recommend reaching back out to your financial institution directly to discuss a resolution.

In this case, Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Regarding the Order # **********:

I have escalated your request internally, we will get back to you within 7 working days.

We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/28/2024

Complaint: 21290898

I am rejecting this response because: 2 of the groupons still have not been refunded. Cancellation was out of my control. Merchant was not permitted to provide tours due to not passing US COAST INSPECTION. Tour was canceled from Merchant. I demand a refund for the 2 remaining groupons.

Sincerely,

*************************
Business Response
Date: 03/07/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble with this purchase.

Regarding Order # **********:

I checked and see that this was refunded to Groupon Bucks. I understand you prefer the refund to the original form of payment.

Considering the situation that the trip was canceled by the merchant, I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well.

Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.

I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded.

Regarding the Order # **********:

As I mentioned earlier, you've raised a dispute for this order with your bank. In this case, we are unable to look into the refund request from our end.

I request you to get in touch with your bank for a resolution. We are unable to assist with the refund when the dispute is active.

Please let me know if there is anything else I can help you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 03/08/2024

Complaint: 21290898

I am rejecting this response because: I have one more groupon that needs to be refunded to original form of payment. I no longer will do business with Groupon and reject groupon bucks as a form of refund.

The merchant cancelled my tour and was unable to provide services due the US COAST GUARD.

Sincerely,

*************************
Initial Complaint
Date:02/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got 3 groupings on December 24th for claridge hotel (2 for 174 and 1 for harrahs for 100 that I canceled) I went to hotel and they said no smoking which was not written on the Groupon! I tried to get refunded the Groupon and hotel staff got verbally abusive and rejected to give me back the money. The Groupon customer service was unhelpful and wanted an email getting approval from hotel for refund to which hotel clerk refused to do so. They wont refund me and I never checked in. What a scam and waste of time.
Business Response
Date: 02/27/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned due to fine print restriction.

I chekced the deal fine print and I can see that, "Smoking policy: no smoking inside the property."

I can see that the cancellation dealdine, check-in and check-out has passed. In this case, this is not eligible for a refund. However, I do understand the situation.

Ive provided an alternate resolution in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:02/13/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, the service was not delivered and cannot be delivered. I purchased Groupon for Radiesse Derma Filler at *********************. I went to ********************* but the person who was supposed to inject Radiesse derma filler was not certified or trained to inject Radiesse derma fillers which is required. She also never performed that medical procedure. Groupon **************** never replied to my complaints (tickets #******** and #********) that no certified person tried to perform the procedure without any experience or training. This is the validation of the law and regulations. I refuse to receive treatment from non-certified staff. Thank you!Attached are the documents from the links with highlighted regulations:********************************************************* *********************************************************************************************************** I opened two tickets with Groupon, 12/3/23-ticket #********, and 12/11/23 ticket #********. Groupon never replied or reviewed the issues with the merchant. On 12/2/23, I came to the salon for the treatment I purchased on Groupon. In the office, I found out that the person who would do the injection was not trained to administer the drug, didn't have a required training certificate, or had performed such procedures before. Such injections should only be done by healthcare practitioners who have appropriate training, and experience and who are knowledgeable about the anatomy at and around the injection site. I requested a full refund.
Business Response
Date: 02/27/2024
Hello Rox,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.

We were notified by PayPal that a dispute had been issued against this purchase. We recommend reaching back out to PayPal directly to discuss a resolution. Since the dispute is already active, we have to let that process run its course.

I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 03/02/2024

Complaint: 21287107

I am rejecting this response because:
Please refund the amount in full to the original payment. You provided incorrect information to Paypal that the services were delivered. I am expecting immediate action from you as I am trying to get the refund from 12/3/23. Thank you.

Sincerely,

Rox Kara
Initial Complaint
Date:02/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
02/12/2024 is the date of the transaction.Amount paid: $50.00 I needed help canceling my Blooms Today groupon which was placed by mistake, I was looking to cancel the order but wasnt presented the option of doing so. According to the Groupon policy I had 24 hours to cancel an order for a refund. I tried reaching out to customer care through email but there emailing system would not allow me to submit my message even though I filled out the necessary information. I also purchased another Groupon for Proflowers in which Im having trouble using my Proflowers Groupon, The Proflowers voucher is invalid when I try to use it at checkout on the Proflowers website. I once again attempted to contact Groupons customer service through their email option but was unable to submit it do to an issue on their end. Unfortunately Groupon has no live chat option or a number to speak with a customer support representative. .
Business Response
Date: 02/27/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about the issues with Order # ********** and Order # **********.

I checked and see that both orders are now canceled and refunded to the card used for the purchase on 02/15/2024 and 02/13/2024.

Regarding the Groupon contact information:

Currently, we are helping our customers via Chat and email 24/7 and you can reach us via the following link: *****************************************************************************************************

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:02/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made several purchases on Groupon approximately one month ago, I redeemed 2 vouchers with no issues, and chose to trade in/refund the additional vouchers for Groupon Bucks to use towards future orders. the following day, I woke up to find my account "didn't exist". After reaching out to support I was told my account was on hold and payment method needed to be verified. I submitted all requested information, and after several days, my account was finally unlocked. Now, over 2 weeks later, after several attempts at getting assistance, and much frustration due to now having $244 in Groupon bucks on my account that I have been unable to use, I am unable to place any orders using my Groupon bucks, every time it cancels very shortly after the attempted purchase. I was told I needed to save a payment method to my account, and then it would be fine. I tried this, nope. Even tried placing an order with a representatives assistance, and no, it got cancelled as well. I just keep being given the run around, meanwhile I have $244 that so far have been wasted and no resolution in sight
Business Response
Date: 02/27/2024
Hello Daia,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your account was deactivated due to security reasons.

I checked your current account status and see that it is active and your Groupon Bucks were also successfully applied towards the purchase of the new Order # **********
placed on 02/24/2024.

The current Groupon Bucks available in your account is: ********************** Bucks: $5.41.

I hope your issues related to the account are resolved now. Please let me know if there is anything else I can help you with.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:02/12/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paced an order on hroupon for several items on 11/7/2023. I purchased several bottles of.perfume in which the perfumes.upon arrival were not the originals but clearly knock off fragrances advertised as real products. I reached out.to Groupon to investigate false advertising and persons selling name brand products on their site fraudulently. I was told. I would need to take.the issue up.with the vendors. I was only a to gain a refund from one vendor for fake products out 3 that arrived. The other products were misdelivered according to the post office and returned to the vendors per.the site delivery information for.the products and for those orders I have no refunds. I reached out to the vendors and I ignored. I am.currentky out of approximately 300 00 over groupons refusal to provide any customer service. And now the site is down when I access it. I would like help with or the site **** to be investigated for fraud.Best regards
Business Response
Date: 02/28/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're not happy with the received product.

I checked and see that the issue was escalated to the Goods team already and you here are the updates:

Order # ********** - This order was canceled and refunded to your PayPal account on 12/18/2023.

Order # ********** - I could see that there is an update stating, "Your item was delivered to a parcel locker at 1:52 pm on November 20, 2023,

However, you stated this as returned. In this case, I'll check with our Goods team once again and update you on this.

Order # ********** - I can see that the merchant has asked you to return the item back for a refund. May I know did you returned the item back to them? Can I have the return tracking details?

Order # ********** - I could see that the merchant has requested for more information regarding the issue with this product and awaiting your reply.

Order # ********** - This was canceled and refunded to your PayPal on 12/18/2023

Order # ********** - This was canceled and refunded to your PayPal on 12/18/2023

Order # ********** - I can see that the merchant has sent you the return label. May I know did you sent the product back to us? If yes,. please help me with the return tracking details.

Order # ********** - I could see that the item was delivered to a parcel locker at 1:52 pm on November 20, 2023, at your address.

Please help me with the required details to look into the issue for you. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/29/2024

Complaint: 21284347

I am rejecting this response because:
My response to Groupon is as follows to assist in resolution:
Please see below and attached

207 and 211- I kept and chalked it up after fighting with the companies regarding the fragrance being fake. They should be investigated for selling false fragrances.

Order 213/ **** tracking last 4 #****
See attached- returned to the sender 12/13

Order 206/**** tracking last 4 # ****
See attached -returned to sender 12/20

Order 212/ **** tracking last 4# ****
See attached- unclaimed, return to sender

Order 208/ **** tracking last 4 #****
See attached- returned to sender 12/14

What I would like is:

1. For each line item below, the order number to each charged amount paid and for those that were refunded, the amount refunded.

I payed-
11/16- $43.37 - received refund 12/18 for 43.37
11/16- $65.27
11/16-$80.07
11/16-$54.24
11/16-$68.72
11/16-$48.81
11/16-$61.55
11/16- $88.96

2. Refunds for the remaining items that were returned to the sender.

Sincerely,

*************************
Initial Complaint
Date:02/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Once you agreed to refund me, you took the Groupon bucks and said youll refund me my money. I have not yet seen my money and the Groupon credit is gone. Please give me my money as the representative agreed to do. Thanks
Business Response
Date: 02/28/2024
Hello Jermica,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize fot the trouble with this refund.

I checked and see that your refund for the original order that was charged on your card was refunded back to the same payment method on 02/10/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 02/29/2024

Complaint: 21279577

I am rejecting this response because: you are referring to the wrong invoice Ive explained multiple times. Please confirm the refund back to my credit card for the attached email. That is the issue I want resolved. That is the complaint so please reply with proof that purchase has been refunded. Your company said along time ago I would get my money back and I want you to honor that confirmation.

Sincerely,

***********************
Business Response
Date: 03/01/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the confusion. Let me explain the refund status for the orders in your account.

Initially, you are charged on 12/30/2023 for *************************. This is the only charge on your credit card.

Later on 12/30/2023, the ************************* was refunded to Groupon Bucks and this refund was partially used for the new purchase for ********* ATVs
Order # ********** on 01/01/2024.

So basically for ********* ATVs Order # **********, you are Not charged on your card at all.

Please note that you have reached out to us again and we have refunded the ********* ATVs Order # ********** on 02/02/2024 to Groupon Bucks. By refunding this, the original refund amount was restored as Groupon Bucks.

When you reached us for the cash refund, the complete amount was refunded. to the card on 02/10/2024.

So what we charged you is refunded back. For ********* ATVs, you are not charged on your card.

I request you to check your bank statement to see the amount you are charged by Groupon and the refund received.

I hope this clears up the confusion.

If you still think that you are charged 2 different charges on your card, please help me with the bank statement reflecting both charges.

With this information, I'll be able to look into the issue for you. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 03/04/2024

Complaint: 21279577

I am rejecting this response because: Im referring you to please read the attachments. I purchased with bucks but your office stated they will refund with credit. I cancelled due to Covid because the business would not let us ride with ***** and the bucks went back to my card. Once you said youll pay with credit, you took the bucks and Ive been waiting on my credit to card. Now if bucks is what youre agreeing too then where is it? I bought on January 1. then cancelled on Feb 2. Please show me where my bucks were redeemed elsewhere after Feb 2? You cant keep my bucks and not honor a credit refund. Emails are attached of when I purchase, when I cancelled, how I paid, and no evidence of receiving the bucks as the emails indicated. You took the bucks off my hotel and gave me credit but never gave back the buck for my ** rides. Please if possible we can stay focus on the ** purchase and not anything else that would be very helpful to settle this matter. Thanks. Please provide proof you gave me my bucks - and if so - proof theyre in my account. Then if I spent it which Im sure youll say after Feb 2 then show me on what? When? How much? I never got them period.

Sincerely,

***********************
Business Response
Date: 03/13/2024
Hello Jermica,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the confusion with the refund.

I checked the refund in your account and see that you're charged for one order and the same is refunded. You are not charged for the other on your card.

Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

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