Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a hotel reservation on 12/27 which was order number 1000-146908-832153. The reservation was for 12/31. I received a confirmation email, I was fully charged $443.77. The cancellation policy was I was able to cancel the reservation by 12/30 at 11:59PM. I then requested a cancellation 12/27 the same day. I have a copy of the conversation with customer support. He stated that he "escalated it to the internal team." I received a follow up email asking if I wanted the refund in the form of Groupon credits or the original form of payment. To which I said refund to my original payment of my debit card. I could never see the voucher on the Groupon website. I then have contacted customer service numerous times and was told that on 12/27 they are facing a "server-side issue preventing from processing refunds." She also said that it should be resolved in the next 24 hrs. I inquired again and got the same response of the "server-side issue" 12/30. So this is the same exact email response I have previously received earlier from them and now this is 3 days later with exact same excuse.

  Business Response

  Date: 01/10/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble.
   
  I can confirm that our system processed your refund successfully on 01/09/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions were on 12/28/23 i was searching in groupon for a trampoline place to take ***********: i was only searching. Groupon had my credit card info from a previous transaction to which the same thing happened to me. Anyway, i was searching only searching and they charged me ****** for 3 transactions., i went to the my stuff page to cancel the transactions but it would only let me cancel half. They did refund me ***** of the ****** but i am having a very difficult time getting them to refund the balance. they keep asking for more and more information with no resolution. i want my refund I believe that groupon is becoming a scam

  Business Response

  Date: 01/18/2024

  Hello Krystyne,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  We're always here to help you redeem your Groupon, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you.
   
  Thank you for your understanding.
   
  With care and kindest regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon has eliminated my account t and along with it my purchased Groupons.There is no way to access my account if they claim the account Ive had over 13 years doesnt exist This was for no reason and without warning ********** before Groupons were not accessible due to site being down Ive also told them some merchants will not honor Groupon, and Groupons have expired

  Business Response

  Date: 01/17/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I understand that the termination of your account may be inconvenient. Due to the violation of our Terms of Service, we will not review this decision for reversal at this time.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/26/2024

  Complaint: 21080592
  
  I am rejecting this response because: Hello This is in regards to my complaint # 21080592 With Groupon
  Groupon shut down my account and claims I violated terms of service.
  I have asked repeatedly what terms where violated as their terms were constantly changing.
  They have not answered.
  I also asked if I could be refunded recent money spent towards unused Groupons / coupons, but have also not received a reply to that.
  Shortly before this coupons I purchased would not be honored by merchant, as merchants refused to do business w Groupons.
  My request for a refund was followed by closure of account w various promises to restore and later a vague violation of terms excuse.
  I should be able to use my Groupons or get refunded for unused Groupons.
  Sincere thanks
  
  Sincerely,
  
  ************************;   

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Groupon's for the same vendor at different times. No where in the fine print did it say that I had 3 days for a refund when purchasing the Groupon's. I reached out to the vendor to schedule the first Groupon, which was the more expensive one. It took me a long time to get a hold of anyone at the property because the phone number Groupon provides is never answered. When I finally got a hold of the venue through their website, I was told they would not be able to honor the voucher on the day I wanted to use it so I purchased the second Groupon which was cheaper since the first one was not able to be booked when we needed it for our guests. I scheduled the second one for the next day. I received a confirmation from the company with my reservation time. When I got to the venue, no one was there. We waited for an hour and after asking around, we were told no one showed up for work that day and the Groupon could not be used. Since the venue did not provide the services we paid for and three days had passed since purchasing the Groupon's, I would like a refund because if the Groupon's could not be used through no fault of my own, then Groupon is selling items that have no value. Every time I reach out to Groupon, I get canned responses that are not helpful or explain how they are selling things that have no value. The Groupon voucher numbers are ********** and **********.

  Business Response

  Date: 01/10/2024

  Hello ***,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to buy a groupon recently and couldn't log in with the email/password I used there for many years. I clicked 'forgot password' and immediately got an email telling me there is no account associated with that email, when I literally just bought something last week with that account.I reached out via email/chat and they told me the account was deactivated and in order to activate it again I need to provide my credit card and billing address information for verification. The emails also include spelling and grammatical errors that scream "scam" to me. There is no way to contact them via phone to check that I'm actually dealing with groupon support and not some scammer and I am not comfortable providing that information and risk id fraud.I have some groupons for services that I purchased prior to my account being deactivated (with no explanation as to what/why it happened) and I have appointments scheduled for these services but without being able to login I cannot access the voucher codes. It's also strange to me that groupon would not reach out if they detected fraud on my account and verify that I'm making the purchases and instead wait for me to discover I can't log in and reach out to them first.

  Business Response

  Date: 01/17/2024

  Hello Fraida,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent a direct email from Groupon, please take a moment to review the email and write back to me. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  ******
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21079875
  
  I am rejecting this response because: unsatisfactory, response does not address my concerns
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on December 27, 2023. 1000-146912-881978. for unVreal ** Lounge. Upon arrival, the gentleman working there began to enter the voucher codes. He then mentioned a weight restriction due to the way the ** machines maneuvered. He pulled out a scale and no one was able to meet the weight requirement; this rendering us unable to use the service. He told me to reach out to Groupon which I didnt very same day. The gentleman at the ** ****** said he couldnt issue the refund but Groupon would send him a link that would allow me to be refunded once he verified the vouchers were unable to be used. There were other things that transpired but once he saw my husband was a cop, he adjusted his behavior. It took Groupon at least one day to answer each of the emails that went back and forth between.I started chatting, hoping for a quicker response on 12/30. It was during one of those chats that an agent told me to get an email from the ** Lounge stating that the vouchers were not used and I would get my refund. Well I did that the same day and resubmitted via the link provided and then I got an email saying After reviewing your purchase history, we regret to inform you that we are unable to process a refund at this time. As per our policy, a 3-day cooling off period has elapsed since your purchase, and unfortunately, we are unable to make any exceptions beyond this timeframe. However, we would like to offer you an alternative solution. You can utilize the voucher for the paid value on another purchase or even gift it to someone who can make use of it. We believe this would be a great way to ensure the value of your purchase is not lost. To compensate for any inconvenience caused, we would like to extend a 20% promotional code that you can use towards your next purchase in our local deals section.I just want my $105 refunded to my original form of payment. The email chain shows the original contact was the same day of purchase.

  Business Response

  Date: 01/17/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 01/01/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  ******
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/31/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a remote car starter to be installed by a business near by as a Christmas gift for my son. I bought this on 12/15, he opened it 12/25 I contacted the business 12/26 to ***** an install which we was scheduled for 12/29. Once we got there the business said they couldnt install this on this particular truck. I contacted Groupon had the business give us an email stating they couldnt do and install for Groupon to use us a refund. They refused, saying you only have 3 days for returns. I dont believe this is good business. Im out the money and no remote start. Id like my money back from them.

  Business Response

  Date: 01/10/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  You paid, $180.00 for the deal after using a promo code discount, so we have issued the amount that was paid to us. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a massage through Groupon for a local place that specializes in massages. I called the location on 12/27/23 to schedule an appointment to use my massage Groupon. The person who answered the phone told me that they won't honor the Groupon because I am a return customer. ********************** doesn't state that the massage price is for first time customers. I am attempting to work with Groupon to exchange my Groupon for another Groupon but I am not getting anywhere with Groupon. I want to get my money back for Groupon deception of not warning customers the massage deal is for new customers only.

  Business Response

  Date: 01/17/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Many apologies for the trouble. 
  
  I can confirm that your order was refunded to Groupon Bucks on 01/02/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
  
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
  
  Thank you for your understanding.
  
  With care and kind regards,
  
  ******
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ITS BEEN OVER A MONTH SINCE I INITIALLY REACHED OUT ABOUT A REFUND DUE TO A BUSINESS NO LONGER BEING A REPUTABLE BUSINESS AS THE **** NOW PROVIDES SERVICES IN HER HOME GARAGE WHICH ISNT ***ROVED TO RUN A BUSINESS OUT OF HER HOME. I WANT MY MONEY BACK NOT IN GROUPON CREDITS. I WAS CHARGED $98. WHEN I INITIALLY PURCHASED IT HER ADDRESS WAS IN A DIFFERENT CITY AND IT WAS A BUSINESS (SHOP). THE ATTATCHED PHOTOS **** SHOW CONVERSATIONS DATING BACK A MONTH AGO.2nd SEPERATE ISSUE: GROUPON AUTOMATICALLY CREDITED MY CARD BACK FOR A SERVICE DUE TO THE ***** BEING OUT OF BUSINESS, HOWEVER I PURCHASED 2 SERVICES FROM THAT ***** AND ONLY 1 WAS REFUNDED. THE SERVICE WAS A BRAZILIAN WAX PRICED AT $35. I WANT A FULL REFUND ON THAT ALSO AS I DESERVE. DONT WORRY, AFTER I USE THE REMAINING GROUPONS I HAVE, I WILL DELETE THE *** AND NEVER RECOMMEND AGAIN AS YOUR CUSTOMER SERVICE IS HORRIFIC AS YOU CAN SEE FROM MY EMAIL THREADS.

  Business Response

  Date: 01/17/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: **** apologizes for the trouble. 
   
  I can confirm that our system processed your refund successfully on 12/31/2023. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  ******
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attempting to purchase a deal that was advertised for a week on the Groupon website. The deal was $179.55 for a one night stay at great wolf lodge on 2/25/24-2/26/24. At check out, the price was listed as $329.00. I reached out to 5 different agents as well as their ******** page to find resolve but was only offered a 10% discount. The price listed was never offered or honored.

  Business Response

  Date: 01/17/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Many apologies for the trouble. 
  
  Please know that the prices start from a range. We mention, "Prices vary by day; the price listed is the lowest possible and may not be available all days." You can search the calendar to see all the listed price for each day/night. 
  
  Thank you for your understanding.
  
  With care and kind regards,
  
  ******
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21075793
  
  I am rejecting this response because:

  The same issue is currently listed on your site. AS SHOWN IN THE SCREENSHOT, the selected date is listed at the promo price. Upon checkout, the base price is not adjusted with the promo code. This is not a user error. You are advertising a price on the date selected then your system is not adjusting the price with the promo code listed. I am fully capable of reading fine print and understanding how these deals work. 
  
  Sincerely,
  
  *************************