Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

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  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

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  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

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  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having problems with Groupon since September 2023.I have requested a refund for a Groupon because the company is no longer. I have requested that they unlock my Groupon account. ********************** told me that they locked my account due to expected fraudulent purchase back on 4/ 2/22. That is bull because I purchase a Groupon on 7/27/23. Group told me that my account would be unlocked within 7 business days. That was almost a month ago. Then they asked me to provide my credit card info for the last purchase. I told Groupon that I no longer have that credit card because it was hacked. I did provide the last 4 digits 2588.My head is spinning due to all of the "back and forth" emails with no resolutions. The Groupon that I purchased on 7/27/23 has expired while I've been locked out of my Groupon account. I also asked ********************** about one of my purchases that was a gift. When the recipient went to use it, it said that it had expired. I never saw an expiration on it.There is also another company that I have a Groupon that is no longer i business. It was for an Escape Room. I want a refund, not Groupon bucks. I don't ever want to do business with Groupon no matter how good of a deal it is.I know there are other issues, but this is the second time that I'm typing this because when I tried to add documents, it deleted everything that I had typed.I'm not good with technology. I'd be happy to send all of the emails if there is an email address that I can send them to.Thank you for your help,*********************** ************

  Business Response

  Date: 02/27/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I'm happy to see that your account was reactivated and you were able to access it as well. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21301297
  
  I am rejecting this response because: there are many more issues because I was locked out of my account for so long. Several of the Groupon's have expired while I was locked out. Body Basics Wellness, Seduire Sculpting, ************. There are 2 businesses that have gone out of business that I never used my Groupons for. ************** and Customs and Escape Adventures.

  I want a refund for these Groupons. Not Groupon bucks. I also have Groupon bucks in my account. I would like that refunded as I don't want to deal with Groupon anymore.

  .
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The chat transcription both times have been emailed and I can attach as well.In January I purchased groupons, I sent these groupons to the business and they "redeemed" them to make the reservation. The groupons we not used as I called and cancelled. I reached out to groupon to refund back to my card and groupon stated they needed an email so I got an email from the merchant and emailed it over. This email said to refund and explained that they redeem them in order to make reservations and were not used. I was told groupon was working on it. 7 days later I reached out to check on the status via chat because that seems to be the only way to reach anyone and was told to provide everything again, THEN was told they were sending it to resolution AGAIN. I explained this was done 7 days prior and that is why I am checking the status. I was basically told I didn't send proper information when I most certainly did and have the emails. I persisted to speak with someone to get this handled as I have kindly waited 7 days with nothing. The chat associate ignored my request and purposely cut off the chat which the first person did 7 days prior as well. Chat is no help, customer service is severely lacking, I've fallen though the cracks and groupon does not seem to be in any rush to help customers.

  Business Response

  Date: 02/28/2024

  Hello Codie,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon  deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Dolphin Discovery - ****** & *********. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  In this case, Instead of resolving the issue with us, you should work with them directly to discuss a resolution.
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21300355
  
  I am rejecting this response because:

  While I have been going around and around with GROUPON to remedy this situation and getting no help at all from Groupon other than "if you wait a little longer you will get a full refund" ," we are still investigating" or I can offer you Groupon bucks" I must say that YES I finally opened a dispute with my credit card company because Groupon is useless and people should know to proceed with extreme caution when choosing to use them. I have been ignored countless times when requesting an explanation of what exactly is being investigated and what is taking so long and have all communication to provide regarding the lack of response to my questions.

  It is extremely disappointing that Groupon asked me to do their job and to provide an email from merchant on my own with email, time and date stamp, as well as that I in fact did not use the Groupon, all of which was provided. AND STILL WAS GIVEN THE RUN AROUND. I opened a dispute with my bank and how shocking is it that Groupon was so quick to respond to that open claim and quick to jump on BBB and push this off of Groupon to make my bank deal with it.

  DO BETTER!

  This is still not resolved...still waiting on my refund and a response that Groupon has refunded.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets thru Groupon on 11/11/2023 for a concert.. The concert was cancelled by the venue at the last minute and I am still awaiting a refund. The concert was *********************** at *************** in ********* ** on 12/10/2023. I have several screenshots I can send but will send just one for now. The order number is ********** in the amount of 51.26.I have exchanged over 15 emails with Groupon...There is no way to get in touch with an actual person. The number listed ************ is NOT a number for Groupon. They are selling a medical device. All my emails are being replied to by different agents and I'm getting the oddest of replies that make no sense. I have an order number where I purchased the tickets and the concert was cancelled. I just want a refund. This has been going on for over 45 days with no resolution in site. Any help would be appreciated.

  Business Response

  Date: 02/27/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that this order was canceled and refunded to Groupon Bucks on 02/22/2024. 
   
  The Groupon Bucks was used towards the purchase of Order # ********** on 02/22/2024. 
   
  Regarding your experience when reaching Groupon:
   
  I'll pass your feedback to the concerned team and it is appreciated which will help us to improve our services and for future improvements. 
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for getting involved.  I believe the only reason this was resolved was because you stepped in.  I shouldn't have to wait for almost 3 months to get a refund on a cancelled concert.  Thank you!  Groupons customer service is horrible and there is no way to reach a live person.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/15/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 24, 2023 I purchased a massage for AMBI Wellness Spa through Groupon (Order # ****-146891-945866.) I tried to schedule a message multiple times but was unable to get in contact with the business. After my failed attempts, I requested a refund from Groupon on January 14. They said they would look into it and even gave me two options on how to move forward. I asked for a refund. They told me the merchant was still accepting the voucher. I asked if I could have my refund and I never received a response and on January 30 I received an email stating I could rate the service as I had redeemed my voucher. However, I had not redeemed the voucher, I did not receive a credit, nor did I receive a refund. I have reached out twice since I received that email with no response or plan of action. I simply want my money back.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased coupons for $969.00 from Groupon to use at four of their participating merchants. Groupon says the value of the coupons never expire. Before I used the coupons all four businesses went out of business. In January I contacted them for a full refund. They demanded I provide proof of the closures, which I promptly did. After several days Groupon said they needed to contact the merchants to verify they were *** and this would take up to seven days. On February 2 Groupon offered me two options; 1.) Use the coupons with the out of business merchants (yes, they actually said that) or 2,) a refund. I immediately replied I wanted a refund. On February 4, I received another email stating they have been unable to reach the *** merchants and needed more information from me which I provided. On February 5 I received exactly the same message I received on Feb. 4. I emailed back (I requested their phone number so I could speak with a customer service employee, but never received one) they are doing everything they can to delay my refund and not keep their promise that my money never expires. Nor process a refund they offered. On Feb. 13, I received am email from *************************,Groupon Customer Resolutions, saying they were authorizing a refund of $26.00, I immediately responded that I paid $969.00 and that is the amount of the refund I am expecting. As of Feb. 15, I have not received a reply. Nothing has been refunded to my credit card on file with them.I would appreciate any help you can provide in getting a full refund of $969.00 credited back to credit card.Thank you,*****************************

  Business Response

  Date: 02/28/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're uanble to redeem the Groupon before it is expired.
   
  We've already sent you the response on 26/02/2024 updating on the refund status for the orders you have mentioned and here is the reponse once again for your review:
   
  Upon reviewing all the previous conversations, it appears that out of the 6 orders, 2 have already been refunded to the card used for the purchase but the refund failed (due to an expired card). In this case, we can't process the refund again to the same card or to a different card.
   
  We can either refund the order to Groupon Bucks OR to the bank account as a Wire transfer refund. Generally, for expired Groupons, we do not refund the card unless it is specifically mentioned on the fine **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** is the refund policy's link for your reference: ****************************************************************
   
  Ive requested more specific refund infomation in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21297797
  
  I am rejecting this response because: The business continues to say they have no intention of refunding the $969.00 I paid them for services of their merchants who went out of business. They continue to claim they do not have to refund my money that I paid for services I never received. 
  

  I deserve nothing less than returning my $969.00 that I paid for services I never received. Their excuses for keeping my money have no merit coming from a company with a BBB rating of F  

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/13/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for the trouble with your purchases.
   
  I checked and confirmed that your issue has been addressed, and the refund has been successfully processed. 
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/7/24 - I purchased a Groupon voucher code for e lift ticket to be redeemed at ********************. After purchasing I attempted to redeem the voucher on the ********* website following the instructions given. An error message popped up stating that th e"package is unavailable". I contacted Groupon through the "chat" feature to ask about the error code. I was told to contact the merchant. Upon arriving at ******************** I spoke with a customer service representative at Cemelback. She told me that the Groupon voucher can not be redeemed the same day that they are purchased. I went back to look and it does not state anywhere that this is the policy. She told me that I had to take it up with Groupon. I have several emails and chat messages back and forth with Groupon and they acknowledge that their website does not state that it can not be redeemed the same day of purchase. The email that I received from the customer service agent states that "I tested the redemption link and was able to replicate the error."

  Business Response

  Date: 02/27/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon due to the fine print restrictions.
   
  I checked the deal fine print and I can see that, "Walk *** will not be accepted, please reserve at least 24 hours in advance" . I've attached the screenshot of the deal page for your reference. Due to this restriction, the merchant was unable to accept the Groupon.
   
  In general, it is not our policy to refund the Groupon that was marked as final sale. However, in your case, we have made an exception.
   
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21297335
  
  I am rejecting this response because: I would like a refund.   The "fine print" on the Groupon website has now been changed.  They have changed their fine print and are lying.

  When I purchased the Groupon the fine print only stated "Walkups will not be accepted".   See attached screenshot. 

  The Groupon BBB response shows that the Groupon fine print has now been altered to state "Walkups will not be accepted, please reserve at least 24 hours in advance".  

  At the time of purchase the fine print did not state that it must be purchase 24 hours in advance, therefore I did not know it had to be purchased 24 hours in advance and I was unable to use/redeem the groupon.  I would like a refund from Groupon.

  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon is promoting a deal from a company called bmiMD. I purchased a voucher in December and as soon as it was marked redeemed the company bmiMD disabled the voucher and link to redeem. I reached out with no luck. I purchased another to try to get a working redemption code, thinking that it mustve been on my end. Again, after purchasing I tried to access bmiMD to process the order and received the same error. I contacted bmiMD but it doesnt not appear they are legitimate operating business. I reached back out to Groupon to get my money refunded and ask that they remove the company from Groupon immediately. Groupon disabled the chat and refused to provide a manager or contact information so that I can follow up. Groupon is actively promoting a false company that is stealing money and collecting private health information with no oversight. I was told I could get a gift card/funds returned but only as a credit to Groupon. I have no interest in purchasing anything additional from a fraudulent business.

  Business Response

  Date: 02/27/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon  deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that your Order # ********** and Order # ********** were refunded to the card used for the purchase on 02/17/2024 and 02/19/2024.
   
  Regarding the business:
   
  I will pass your feedback regarding the business to the concern team. We will make sure that this never happens again.
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon, but realized I wouldn't be able to use it, so within 4 minutes I tried to cancel it. I was never issued a refund, then upon reviewing my account it shows that the Groupon was redeemed. Supposedly the Groupon was redeemed at 10:30 PM for a carpet cleaning, there's no way someone was at my house at 10:30 PM cleaning my carpets. This company is notorious for doing this and they make it very difficult to resolve any disputes.

  Business Response

  Date: 02/27/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for thre trouble with this prurchase. 
   
  I understand that the Groupon was marked as redeemed by mistake. Before looking into the refund request, we need to reach out to the merchant to check the redemption status. 
   
  In this case, I have escalated your request internally, we will get back to you within 7 working days.
   
  We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on 2/4/24 on the Groupon app I paid about $75. The instructions are to email the merchant to make an appointment. I immediately emailed to inquire about an appointment and never received a response. I googled the place for a contact number after multiple emails only to find a ******** page so i then tried reaching out on ******** and call the number listed there, still no answer. In between all of this i contacted Groupon multiple times to get a refund and Ive been receiving a run around. It is impossible to speak to someone or even email the complaint. I went on Groupon to look at other places and realized that there are many places that dont exist on their website. It is unfair for us to be spending our hard earned money to tear ourselves only to find out that weve been scammed then have to beg for your money back. They said i have to another 7 days for an email. Which was what was told to me a week ago by another Groupon representative. Please look into this issue, i know There are many other people fighting this battle.

  Business Response

  Date: 02/27/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to contact the merchant to make the reservation. 
   
  I checked and see that your Order # ********** was canceled and refunded to Groupon Bucks on 02/17/2024. I see that the refunded bucks were used towards different purchases. I have sent a separate email with the details.

  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel that was available on the Groupon site and received confirmation. When at check in at hotel . I was informed that theres no rooms available and the management sent emails out to merchant which I booked canceling and explaining why. I didnt receive the notice and was charged for booking and merchant didnt inform me about cancellation