We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    Customer Complaints Summary

    • 3,823 total complaints in the last 3 years.
    • 1,295 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Purchased two Curtain Rods from Groupon they Specified the size of the Suction Curtain Rods would be 41 in to 63 inches wide and they are not even 41 inches Groupon is refusing to give me back my Money by not Answering my Emails asking for a Refund.

    • Initial Complaint

      Date:01/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 Groupons for ****************** in *************. I didnt receive the discount. Through a chat I was promised the discount on a purchase within 7 days. The code I was given doesnt work. I cant reach anyone in the US. I was charged 1/5 for a transaction without authorization for $50. I was already home from the trip.

      Business Response

      Date: 01/31/2024

      Hello Crystal,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I apologize for any confusion with this. When youre at checkout, you must select the option that says, "Promo or Gift Code" (on desktop) or "Enter code/gift code" (on mobile) to use a promo code.
       
      Upon your initial contact with our team, you had already confirmed your orders without the promo, and our team had offered a "promo code to use within the next 7 days on any type deal of your choice."
       
      Please note that this is a promo code to be used towards your next order. It cannot be applied to orders that have already been confirmed. 
       
      As a gesture of apology and goodwill, Ive issued $10 in Groupon Bucks to your account to help make up for your frustrating experience.
       
      These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in 180 days. When you're ready to use them, just make sure to select them as a payment method at checkout.
       
      Thank you for your understanding.
       
      With care and kindest regards,

      Swagat 
      Groupon Customer Support

    • Initial Complaint

      Date:01/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two tickets to *********** (it was one order ***** per person). The first time I put it through the website completely stopped responding- I waited for a confirmation email and didnt get one so I tried once more and put my order in. This caused me to order two tickets completely by accident (2 orders of ****** dollars). Groupon is refusing to correct this even though this is an issue with their website and I dont need 4 tickets

      Business Response

      Date: 01/31/2024

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I can confirm that our system processed your refund successfully on 01/16/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
       
      * Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 16, 2023, I purchased three Groupon vouchers for goods from a company listed as Thorn IIc. The voucher was marked reedemed even though I had not used them. I emailed the vendor multiple times with no response. I assumed it was due to the holiday closures. I contacted Groupon customer support multiple times who apologized but repeatedly told me they would not help me contact the vendor and just provided the same email over and over. Over support chat today, they finally stated that they would escalate to a supervisor. It is clear that this is a scam after reading the many reviews that were posted after I purchased. The company is now no where to be found on Groupon. Groupon should fully validate the legitimacy of the company's allowed to sell as merchants.

      Business Response

      Date: 01/30/2024

      Hello ***,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I apologize for the delay in resolution to your case. 
       
      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      With care and kindest regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a voucher for Cozy maids, for a three hour cleaning service. As soon as I tried to redeem the voucher, the code didnt work on the cozy maids website, and it tried to redirect me to a different website, and that never came up either. my screen was just blank and nothing would go through. I went back to the original page and put all my information in again, and it said voucher not found. There is no way to reach out to either company by phone, so I submitted a written Complaint to Groupon to ask them to help me figure out how to schedule my service. They dont me I already redeemed my voucher and scheduled my cleaning! Which I absolutely did not. Their responses had almost nothing to do with my original complaint and what I was asking help for. They just give blanket responses and dont actually pay attention to your problem. I have written back-and-forth now three times and theyre still not understanding that I cant use my voucher. They are implying that I was asking for a refund and gave me the same link to request a refund that I was given to redeem my voucher, which still doesnt work. This is a terrible messy system with a lot of glitches and zero support. Now I am out almost $80 and no cleaning service. And no refund in sight.

      Business Response

      Date: 01/25/2024

      Hello ***,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I apologize for any trouble with this.
       
      I reviewed your case details and your order, and see that your voucher has indeed been marked as redeemed. Unfortunately we're unable to cancel or reissue used codes. 
       
      If there was an error on the merchant website, please reach out to them at ******************** for assistance.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August of 2023, I contacted Groupon regarding my purchase for two Groupons for pecans at ***** each that the business refused to redeem, and stated that they were no longer accepting Groupons. Since then, I have tried contacting Groupon several times via emails requesting a refund to no avail. I received a response once to inform me that they received my email and would respond back to me within a few days but have neither received my refund nor heard from Groupon since.

      Business Response

      Date: 01/31/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I apologize for any trouble with this. I reviewed your account and can assure you that all of your previous contacts were answered. 
       
      Our team on at least 5 different occasions requested more information from you so we can investigate this merchant, but we never received any replies from your end after the initial complaint. If you're not receiving our emails, please check your spam folder to make sure our emails aren't ending up there.
       
      Meanwhile, any details you can provide about what youve experienced are greatly appreciated. We take customer feedback very seriously and address these kinds of issues with the business directly to ensure they dont happen again. You can mention things like:
       
      How and when you learned the business was not accepting Groupons

      The name of the person you spoke with, and the reason given for not accepting your Groupon

      Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you

      The address of the location you visited 

      Thank you for your understanding.
       
      Regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase a Groupon deal from a Groupon merchant, "Thorn LLC" for Semaglutide injections by mail ( not sure if even legal in ********, will investigate). Followed directions provided on Groupon, to email merchant with voucher number. Merchant marked voucher redeemed though never, to this date, responded to my email, provided consultation, nor provided me with the product. Contacted Groupon 12/30/2023 and several times since, no response nor resolution from Groupon.

      Business Response

      Date: 02/04/2024

      Hello Marol,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      Upon reviewing your account, I noticed that the original purchase of your deal was made using Groupon Bucks. Consequently, when processing your refund, it was issued back to Groupon Bucks on January 9th, 2024.
       
      As per our refund policy, refunds are processed back to the original mode of payment. Since the initial payment was made with Groupon Bucks, your refund has been credited in the same form. These Bucks are immediately available for use, do not expire, and can be applied to any eligible purchase on Groupon. To use them, simply select Groupon Bucks as your payment method at checkout. You can view your current Bucks balance on your My Groupons page.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 02/05/2024

       
      Complaint: 21106888

      I am rejecting this response because:

      The customer support received from ********************** was beyond poor, I no longer wish to do business with this company since the sellers on their site can not be trusted.  

      My original purchase, was make by debit card, which I had to cancel once again, due to the merchant on their site not accepting the voucher. I originally agreed to Groupon Bucks but after yet another bad experience with a Groupon merchant, I want a refund in the form of my original payment. I will no longer use Groupon.

      Sincerely,

      *********************

      Business Response

      Date: 02/22/2024

      Hello Marol,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry for all the trouble with this purchase.
       
      We understand your concern but the order that was originally purchased with your card was cancelled for Groupon bucks as it was outside the return window. And I see that you've also used up part of those credits on a new purchase so I'm afraid we're unable to reverse the partial credits at this time.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 02/24/2024

       
      Complaint: 21106888

      I am rejecting this response because: the time the business took to address the issue, as well as respond to the BBB complaint, is unacceptable. I accept nor want anything from this business based on their poor customer service. I've yet to receive a full refund, they insist on providing me Groupon Bucks. They also failed to address the original issue of promoting an unresponsive, shady merchant and allowing the merchant to continue to scam customers after multiple complaints.

      Sincerely,

      *********************

    • Initial Complaint

      Date:01/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our family received a groupon for a gift purchased by stated amount. I tried using it at the business it was for one month later and prior to expiration. **************** refused to let me use it because they were under a new owner. It seemed strange that groupons were being sold one month earlier if that owner knew they were going to sell. They said I would have to contact groupon and groupon said I would have to contact them. It said the promotional value didn't expire so just got to doing this recently. The groupon website didn't allow the send button on e-mail and when I tried the chat feature the agent wrote that I had to contact the business. Money was spent and no services were rendered. Neither groupon who was paid or their partner are taking responsibility or fixing the problem. I'd like the money back on my groupon account or a cash refund. I used to love and trust using groupon but this was a different experience.

      Business Response

      Date: 01/25/2024

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm sorry to hear that you ran into some trouble trying to redeem one of your gifts.

      I wasn't able to find an account or a previous contact under your email address. If this gift was purchased for you(********************), please help me with the Groupon Number which can be found on the bottom right corner of the voucher. 

      Or if this was not purchased as a gift, or was for someone else, then please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.

      As a security measure, we never make any changes to an account or share purchase details without the account holders consent.

      Thank you for your understanding.

      Regards,

      ******
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 01/26/2024

       
      Complaint: 21106156

      I am rejecting this response because: please see photo of my response.
      The Groupon number was in the attached information and still after many attempts nothing was done by Groupon. Since initial contact and over a year after purchase the business finally resolved the concern. That manager was very helpful but the business wasnt last year when they denied the Groupon. Groupon used to be an amazing company with great customer service. Id suggest going back to the former model of promo value for Groupon itself not expiring if a third party cant follow through. Also not having customer service hang up when the issue is not resolved. Not ok to keep money when services paid for are not rendered.
      Sincerely,

      *****************************

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a skydiving and waxing. These were the last two purchases I made. Because of my medical condition I am not able to go skydiving and the waxing appointment I could not attend because the address was incorrect. i have asked for Groupon to please refund or if that is not possible, to please place it in Groupon Bucks for me to use on Groupon at a later date. Groupon has told me several times that i would hear from the resolution department within 48 hours. It has been a few weeks now and several emails, they continue to say i will hear from the resolution department within 48 hours.

      Business Response

      Date: 01/23/2024

      Hello Nonese,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I'm sorry to hear about your condition, I hope you get well soon.
       
      I reviewed your order details and it looks like our team was unable to cancel your order as it is Final Sale. Unfortunately this is a condition set by ********'s when featuring their deal on our website, and is accepted by customer's when confirming their order. I'm afraid we will not be able to process a cancellation on this order.
       
      But for the second voucher, I'm happy to go ahead and make an exception for you. I've refunded it in Groupon bucks to your account. These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
       
      When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
       
      Thank you for your understanding.
       
      Regards,
       
      Harish
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon has maintained its relationship with **************** School while the vendor has recurring issues. My concerns pertain to the issues with the Groupon listing. Groupon should heed customer complaints and take appropriate action. ******************************************************************** [Review Manipulation]In responses to reviews, the vendor discloses the names of students, who are primarily minors. This practice not only violates privacy policies but also manipulates review scores by discouraging parents from posting. Groupon needs to halt such practices by vendor.[Fine Print Violation]The vendor asked fees not listed in fine print, including $220 insurance fees & $125 certificate fees. I have reported it to Groupon, and no action is taken. Personally, they charged me $220, and waived the cert. fees, but ended up charging me later w/o authorization.[Misleading Product Description]The product title promises a 90-min session. However, the duration is significantly less, often only 45 min or even shorter. It is crucial for Groupon to rectify the discrepancy. Personally I received average of 45 min.[Redeemed Groupon Prematurely]Upon initial contact with vendor, they demanded a substantial amount to honor groupon. I attempted to cancel through Groupons customer service, only to find the vendor had already marked it as redeemed. Groupon advised us to request the vendor to confirm service was not provided. However, getting the vendor to comply has proven to be a challenging task. Groupons consumer protection is lacking, allowing the vendor taking advantage of customers.[Fraud / Unauthorized Charges]The vendor imposes fees that were not previously agreed upon, and fails to respond to inquiries about these charges. Unauthorized credit card charges are fraudulent activities. Such behavior is not suitable for Groupon to associate with. Personally, they charged me $125 which was unauthorized.I'm including details in the attachment.

      Business Response

      Date: 01/31/2024

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Id love to help, but the name you provided doesnt match the name on the account associated with this issue. Is it possible that you used a different name when you originally created your account?
       
      Please provide the following to ensure compliance with Data Protection.
       
      * The full name on the account
      * The payment method you used to make this purchase (if you paid with a credit card, the last 4 digits of that card)
       
      Otherwise, please ask the account holder to sign in to their account and contact us at *******************************************************. As soon as we hear from them, well be able to assist with this issue.
       
      As a security measure, we never make any changes to an account or share purchase details without the account holders consent.
       
      Thank you for your understanding.
       
      Regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 02/01/2024

       
      Complaint: 21105086

      Here are the information requested:

      * The full name on the account - ************************* (I have updated it to ************;***** on my account to be consistent; both **** and ************************* are part of my legal name.)


      * The payment method you used to make this purchase - Credit card - last 4 digit **** and Groupon gift card.

      Sincerely,

      *************************


    Groupon, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.