Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

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  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

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  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,Groupon has for the second time let me down with frauduant merchants.The first time I was lucky and had the cancel order button available to me.This second time however, there was no cancel order button. I purchased a cleaning serviced. Per the Groupon Instructions I was to email that company with my Groupon Number.So I emailed the maid stating I had a groupon to use, and that I would like to schedule an appointment. The maid was only interested in the Groupon #, and not setting an appointment. I knew istanatly this was a scam. I reported it to groupon stating they wanted to check with the maid to see if I used services.Since I never provided the redemption number to the maid, it should have been clear to Groupon that this service was never used.I know others who have faced similar issues to this with Groupon. They don't prove real merchants and try to keep the customer's money.Someone needs to stop this company, please.It's happening to others I know as well, and I have encouraged them to file a complaint too.Thanks,******

  Business Response

  Date: 02/27/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for any trouble and confusion with this offer.
   
  I see you've raised concerns with this merchant requesting the Groupon voucher before confirming availability, but please note that this is the redemption process for this deal.
   
  This information was made available in the Fine Print which is provided on the deal page to review before confirming your order: "How to Redeem Redemption Code?++ Find your Redemption Code under the voucher barcode. send your Redemption Code with your full address and phone number Here ************************ to schedule your appointment"
   
  The merchant had followed the standard redemption process in this case and requested all these details. I see that you responded to them again to confirm availability first and then immediately reached out to us. The merchant had not responded to you yet and it was still within ***** hours of your email which is the standard time we expect our merchants to get back to customers.
   
  I see our team had then requested to contact the merchant but you had refused to do so. At this stage, we're unable to consider this as an issue with the merchant as they had just followed the standard redemption process.
   
  But regarding the voucher being redeemed, I will escalate it from our end so our team can contact the merchant instead. Once we have more details from them, we will write back to you
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21310440
  
  I am rejecting this response because:  Harish, as you can see the vendor 1 didn't receive the code and 2  STILL as of 2/28 has not made attempts to provide the services that I paid Groupon.   Additionally, there are others that they are doing this to, just look at that vendor's feedback!   Groupons unwillingness to ************** paid for is fraud.  

   

   

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fraudulently charged multiple transactions on my Groupon account. I received an email stating I purchased a Groupon. I discovered there were 14 Groupons purchased that totaled $452.89. I hadnt purchased Groupons. In fact, it's been 4 years since I last bought one. I was able to log into my Groupon account and change the password, etc before the Groupons were used. They now read, expired, but unsused.I tried getting ahold of Groupon which is an impossible task since they dont have a phone number and force you to email them. They took days to email me back and were very confusing in their response. It took several emails back-and-forth to get answers. Bottom line: Groupon refuses to refund my money. I feel robbed twice. By whoever hacked my account and then ********************** who also stole from **** want my money back. There are 14 different Groupons but it seems like there were only (3) different orders. They are as follows:1.May 6th, 2023: ****************** $32.99 - [Order #: 1569527611].2.May 6th, 2023: ****************** $32.99 - [Order #: 1569527611].3.May 6th, 2023: ****************** $32.99 - [Order #: 1569527611].4.May 6th, 2023: ****************** $32.99 - [Order #: 1569527611].5.May 6th, 2023: ****************** $32.99 - [Order #: 1569527611].6.May 6th, 2023: ****************** $32.99 - [Order #: 1569527611].7.May 6th, 2023: ****************** $32.99 - [Order #: 1569527611].8.May 6th, 2023: ****************** $32.99 - [Order #: 1569527611].9.May 6th, 2023: ****************** $32.99 - [Order #: 1569527611].10.May 6th, 2023: ****************** $32.99 - [Order #: 1569527611].11.May 7th, 2023: ****************** $32.99 - [Order #: 1569580633].12.May 28th, 2023: *****************************: $30.00 - [Order #: **********].13.May 28th, 2023: *****************************: $30.00 - [Order #: **********].14.May 28th, 2023: *****************************: $30.00 - [Order #: **********].

  Business Response

  Date: 02/27/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're experiencing unauthorized activity on your account.
  
  Upon careful review of your account history, I understand that the orders in question were placed back in May of 2023, and I acknowledge the distress this situation may have caused. I want to express my sincere apologies for any inconvenience you've experienced.
  
  While investigating, I came across a previous interaction in your account dated June 15, 2023, where you had sought the cancellation of three vouchers. In that exchange, you had not explicitly mentioned concerns of fraudulent activity; rather, you had only requested cancellation without providing a reason. I appreciate your diligence in bringing this to our attention.
  
  I want to emphasize that our primary goal is to address and resolve your concerns. However, it is important to note that the transactions in question are nearly 10 months old, and they were previously discussed without an indication of fraudulent activity.
  
  Given the circumstances in this case, I'm sorry to inform you that we will not be able to offer a cancellation towards these orders. I understand the frustration this situation may cause, and I genuinely appreciate your cooperation and understanding as we work through this matter. Should you have any additional information or concerns, please don't hesitate to share them with us.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Groupon they will not honor. The terms says The text says ***** at any location in the **************. Not valid for clients active within the past 12 month(s). I have not been there in the last 12 months. But now they are saying its for first time customers only. Where is that listed when I purchased the Groupon? Very bad customer service!!!

  Business Response

  Date: 02/27/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for any confusion with this offer.
   
  First, I see that your order has already been refunded to Groupon bucks. You can use these bucks on your next purchase.
   
  The deal terms you've highlighted in the screenshot, "Not valid for clients active within the past 12 month(s)", is not exclusive to using a Groupon. Instead this indicates that you cannot use a Groupon voucher with this merchant if you have visited them in the past 12 months, even directly with no discount vouchers.
   
  The limit of usage for Groupon vouchers is provided right next to the above line as "Limit 1 per person". If you have used a Groupon voucher with this merchant, you cannot use another one.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21307722
  
  I am rejecting this response because: It has been over a year since I have stepped onto their property, so that should have not been an issue. I am being told by the business that the Groupon is for new customers only, so that contradicts what is listed on the Groupon terms. If you look at the business's ****** reviews, it looks like I am not the only person having this issue with Hello Sugar. This is poor partnership with the business that Groupon allows this type of action with a customer.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 PRo MD Health 20x2 = botox units from Groupon, called the provider they told me they will not accept it. I need a refund for these 2 items. I spent almost 45 mins on the phone with the provider trying to have them honor my groupon purchase. However, they told me to call Groupon and request a refund, they have been through this issue in the past, and the Pro MD Health told me that their marketing department reached out to Groupon to correct/limit the purchase to 1, and groupon has not done so. Somehow it became my problem that the Provider and Groupon cant agree on the limit of the items they sell, and I as a customer have to financially suffer. ********************** should be held accountable for this business practice, and deception. Essentially, Groupon deceives customers with misinformation and sells items that are limited in purchase, according to the provider. they should not sell what the provider already requested of them. I cant reach anyone in Groupon, and sending emails to a black hole, with no response.

  Business Response

  Date: 02/27/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you faced some issues trying to use your order with this merchant.
   
  I reviewed your account and see that your order has already been refunded through the interaction you had with our team.
   
  For the concern with the merchant not honoring your vouchers, from your complaint we're unsure of the exact reason the merchant provided. 
   
  You had indicated about an issue with the limit, but we're unsure if the merchant refused to accept your Groupon at all, or if they were unable to accept both vouchers for you.
   
  Please note that this deal does indicate "Limit 1 per person, may buy 1 additional as gift(s)". You had purchased 2 vouchers but you could only use one. Did the merchant refuse to accept 2 vouchers to be used by the same customer?
   
  This offer is only for "New customers only". This indicates that if you've ever been to this merchant before, with or without a Groupon, you cannot visit again with a voucher. We will not be able to track all the customers who have ever visited this merchant and only allow new customers to purchase the voucher. We can only limit the purchase of vouchers on Groupon.
   
  This deal has a limit of 2 (1 to use and as a gift), and you have only purchased this quantity in your account.
   
  As discussed earlier, if the merchant had refused to accept both of the vouchers instead of just one, and you've not been a customer to this business before, please do let us know. We will be happy to take this feedback against this merchant should any other customer face similar issues.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/26/24 I ordered 2 juice cleanses from Groupon. I expected them to arrive in a few days based on the description of how the juices are fresh and are shipped right away and need to be frozen right away or used within a short amount of time if refrigerated. A few days went by and I see the $105.00 Groupon charge on my card so I call them to ask when the items will be shipped. The Groupon agent told me she couldnt help me because the Groupon had been redeemed and there was no way to reverse that so she could not see why it hadnt shipped. I was told to call the merchant which I did. I was told by them that they could not see any details of the order and I had to go back to Groupon to get the order number. I was again told by Groupon they cant see any details because the Groupon had been redeemed. After close to 3 hours of going back and forth between the merchant and Groupon I said to them this seems fraudulent please just cancel this order and refund my card. I was told they cant do that because the order is redeemed. I proceeded to e-mail Groupons customer service asking for my card to be refunded they said we unredeemed your order to give you Groupon credits I said no and I keep getting the same automated response from them about credits to Groupon and I was told an order was impossible to unredeem yet they did it but still wont refund my card after saying it was impossible to unredeeman order. I of course never received the juices and I was still charged and they claim a refund is impossible only Groupon credits. This has gone on for 3 weeks. I can send the e-mails to you if you need them. This just doesnt feel right or seem right so I just want my money back and I feel Im being lied to about the impossibility of unredeeming but then they did it and they keep sending the same automated e-mail response.Thank You,*************************

  Business Response

  Date: 02/27/2024

  Hello ***********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for all the trouble caused with this order.
   
  I reviewed the deal details and see that the offer page does indicate "After purchasing this deal, you'll need to visit the merchant's website to complete redemption."
   
  Please note that the shipment is fulfilled by the merchant and Groupon only provides the discount code with this offer. 
   
  It looks like you might've missed the redemption steps and instead of completing your order with the merchant using the Groupon discount code, you just marked your voucher as redeemed.
   
  Since the order is not fulfilled by Groupon, we're unable to verify if your code has been received by the merchant or not. This is the reason our team requested you to provide a confirmation email from the merchant on this.
   
  Our team had not indicated that unredeeming the voucher is impossible, but only that it will be possible once we have the requested confirmation.
   
  Your case was immediately escalated from our end even though you had not provided requested confirmation. Our team reached out to the merchant and confirmed that you had indeed only marked your voucher as redeemed without actually following the provided steps and completing your order with them using the Groupon code.
   
  Given your circumstances, our team had offered you a refund in Groupon bucks, even though you were not eligible for any cancellation at that time due to the order being outside the return window.
   
  Please note that this confusion was caused due to the offer page not being reviewed properly from your end, and that you never completed your order with the merchant following the instructions that were provided to you.
   
  In this case, we're unable to consider this as an issue with the voucher, so though we're happy to provide an exception and still cancel your order to Groupon bucks, we're unable to offer any other alternative.
   
  Please let me know if you'd prefer to proceed with this.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased what I thought were tickets to whiskey riot in ************. It was actually a redemption code which was very misleading. When I try to use the redemption codes they dont work. **************** is not helpful and almost nonexistent.

  Business Response

  Date: 02/27/2024

  Hello Austin,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you faced some issues using your Groupon code. We appreciate receiving feedback like yours, as we use it to review the deals. We will make sure that the redemption issue is addressed for all future codes on this offer.
   
  I checked your order and can confirm it has been refunded in full back to your card. Please allow 4-10 business days for your bank to process and post it to your statement.
   
  I hope this helps, and thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon for microblading. After reaching out to the vendor multipe times, she finally responded. I called to set up an appointment. I was told that groupons cannot be used on weekends. The vendor NEVER mentioned these restrictions in her ad. I reached out to groupon and they refused to refund it even though the vendor was dishonest in her advertising.

  Business Response

  Date: 02/27/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on  02/16/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thanks for your understanding. 
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon to give to my kids as a group gift for Christmas to go bowling. I bought the Groupon on 11/11/2023. I went to use the groupon 3 months later only to learn that it has expired. It expired 12 days after purchase. How is that even possible?

  Business Response

  Date: 02/27/2024

  Hello Ben,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase vouchers to use on my tric to ***** which I was not able to use because the vendor were not accepting any

  Business Response

  Date: 02/27/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you were unable to use some of your vouchers as planned.
   
  I reviewed your account and the previous interaction you had with our team, but it looks like you had not indicated facing any issues with merchants not honoring your vouchers. You had only informed our team that you could not use them while on your vacation.
   
  Since this is a case of merchant's refusing to accept your vouchers, we will be happy to investigate this further. Please help us with additional details towards each voucher you had trouble with. I'll do my best to assist. First, could you please provide any additional details about how you attempted to redeem your Groupon, including anyone you spoke with and any reason they may have given for not accepting it? And please note that by providing this information you're giving us permission to pass these details to the business, as well.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21303600
  
  I am rejecting this response because: I have started that these business did not accept the vouchers.  now you want me to tell you how I requested  to ue them.  i went to each of these places to eat and informed the server when the bill came that I had a groupon cert and the server informed me that they are not accepting any discounts this weekend.  that is basically what I was told a all three restaurant I went to during my stay in ***** Feb. 9 through Feb. 11th.  I paid in cash for my meals, now I wished I did use a ******* card for payment so that I could seen you that proof too.  

  I am being put through the ringer just to get a store credit and it really is not fair.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Groupon for the company Blue Apron. I tried to use the coupon but I was having issues and could not use it. I contacted Groupon as well as Blue Apron. Groupon told me to wait 24 to ******************************************************************* the company. I heard back from the company and they told me to contact Groupon for an adjustment on this matter. So I contacted Groupon again and even sent them a screenshot of my email from Blue Apron and they have not given me my money back

  Business Response

  Date: 02/27/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support