Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting Im on my refund and l have emailed a thousand times and file complaints and no reply

  Business Response

  Date: 03/07/2024

  Hello Jermica,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 02/10/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a hotel stay the day before my planned stay. Groupon sent me an email saying the transaction failed. I tried again and received another transaction failed email. I contacted my bank and verified I was trying to make a purchase as my card was flagged for suspicious activity. When I tried the third time with Groupon, they also reran my two earlier transactions, booking three rooms for the same night. Groupon makes it impossible to contact a person and the chat feature contacts you with a person that just says no. After an hour of prodding, they have me a voucher number telling me that if the hotel confirms with an email that they canceled the room, Groupon would reimburse. They decided not to stating the fine print that cancellations must happen 72 hours or more prior to the booking. This provision doesnt allow Groupon to go back and charge earlier failed transactions. They also said I should have waited 2 to **************************************** fact fail. This advice is ridiculous for obvious reasons.

  Business Response

  Date: 03/03/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that your initial reservation was declined due to a card decline error which resulted in 3 reservations in total.
   
  When an order fails, you will receive an email stating that we will attempt to process the same failed order after 24 hours and requesting you update your card. If you no longer wish to proceed with the failed order, please ensure to cancel it.
   
  I can see that out of 3 reservations, 2 are canceled and refunded to the card used for the purchase on  02/27/2024. The refunded orders are #********** and #**********.
   
  Regarding the 3rd Order # **********:
   
  The hotel confirmed that this reservation was used.
   
  Also, we were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ********************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  In this case, instead of resolving the issue with us, you should work with your bank directly to discuss a resolution.
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought **************** tickets for Waterpark. I bought 3 tickets. Then I went on to the merchant site to redeem them. The merchant did not honor the coupons. The website gave error that no entries are available for February 17' 2024. The coupons can not be redeemed. I spent $300. I called the **************** on the phone number given on their website. I called 5 times and waited for over 1 hour 25 monutes and no one pick up. There was an option when I called the number ************** that if you dont want to wait on hold you they can call you back. Its been 4 days and noone called back either. I had to go to camelback and buy the tickets on the spot again.I immediately looked for customer service number on ********************** and there was no phone number. There was chat option and chat and explained everything with the screenshots from the merchant site that they are not honoring the coupons. The lady kept on sending me copy and paste messages and no help at all. She said she can not give a refund. Then I used the Send Email option on groupon and explained my case. I got a confirmation email that I will hear back in 4 days. 4 days are gone and nothing yet. The ticket number is ********. After 4 days I chat with groupon customer service again the lady ****** keeps on saying the same thing over and over and wont give me any information. Keeps on repeating that someone will get back to me. I asked this repy and the previous rep I chatted to on 17th Feb' 2024 and asked if they can send me the chat in email and they said I can go on groupon account and find the copy of the chat but there is no such option in groupon. Both the reps lied. I see that someone similar had the same problem with **************** and groupon. I am going to file a complaint with Attorney General. There are thousands of complaints for groupon. I am sure AG would love to look into this fraud that groupon does. ******* else please file a complaint with AG as well.

  Business Response

  Date: 03/03/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned due to the fine print restrictions. 
   
  I checked the deal fine print and I can see that, "Not valid 12/23/23-1/1/24, 1/12/24-1/14/24, 2/16/24-2/25/24, 4/1/2024-4/10/24, 5/24/24-5/27/24, 6/19/24, 7/4/24-7/8/24, 8/30/24-9/2/24, 10/11/24-10/14/24, 11/8/24-11/10/24, 11/28/24-12/2/24, 12/20/24". 
   
  The date February 17, 2024, is one of the dates mentioned on the deal fine print as not valid, and hence you're unable to redeem. I've attached the screenshot from the deal page reflecting the same details. 
   
  Also, this deal is, "All Sales Final". In this case, this deal is not eligible for a refund. I'm sorry for not honoring your refund request due to fine print restrictions. 
   
  Regarding the Groupon contact information:
   
  I'm sorry for the difficulty in reaching us. The phone lines are not active right now and we will resume our service soon. 
   
  Currently, we are helping our customers via Chat and email 24/7 and you can reach us via the following link: *****************************************************************************************************
   
  I once again apologize for the inconvenience this has caused.  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21328915
  
  I am rejecting this response because: This complaint is not closed. Groupon not willing to give refund back to credit card instead giving credits to groupon account. This is just robbery and illegal so hold funds like that. 
  
  This case is not closed. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for 4 concert tickets to a show in *******. Upon email confirmation, I received 4 tickets to the same band, however in a location several hundred miles away. Groupon refuses to look into the issue although there is clearly a bug on their side.

  Business Response

  Date: 03/03/2024

   Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that the Groupon was purchased for the wrong location. 
   
  I checked and see that your order was canceled and refunded to Groupon Bucks on 03/01/2024. 
   
  The refunded Groupon was used completely towards the purchase of Order # ********** on 03/01/2024. 
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21328543
  
  I am rejecting this response because:

  It took over 20 emails to resolve this issue when it was a simple fix.  Refunding to Groupon Bux is a bare minimum response.  There needs to be more corporate accountability and significantly improved customer support

   

  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon sells groupons for companies that: no longer exist, refuse to honor. and THEN make it impossible to get your money back They are embezzling consumers money and it should be illegal. Refusing to refund me value paid in expired groupon for a company that refused to return emails and phone calls when i tried to book an anniversary date. We have been sent to dangerous neighborhoods, ignored countless times when trying to trade in groupons, and yet they still sell themKeeping the consumers money and not caring that they are a FRAUD

  Business Response

  Date: 03/03/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to reach the merchant to redeem the Groupon as planned. 
   
  Regarding Order # **********:
   
  I checked and see that this order was canceled and refunded from our end to Groupon Bucks on 02/27/2024. 
   
  The refunded Groupon Bucks was used towards the purchase of the following orders on 02/27/2024 - Order # **********,  Order # **********,  Order # ********** and Order # ********** 
   
  Regarding the other Order # **********:
   
  I understand that you're unable to reach the merchant. I have escalated your request internally, we will get back to you within 7 working days.
   
  We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 18th, I ordered two tickets for the *****************, when I was on the payment page, the website told me to refresh as there was an error regarding payment, I checked my email and credit card and saw no notice or charge, so I refreshed and paid again. After it went through I saw Ive received two emails, despite the website saying there was an error with my payment. Ive contacted customer service but theyve refused to refund me

  Business Response

  Date: 03/04/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I regret to learn that your order was mistakenly processed twice. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for The *****************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  In this case, instead of resolving the issue with us, you should work with your bank directly to discuss a resolution.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged my account twice. Won't refund my money.

  Business Response

  Date: 03/04/2024

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that the same Groupon was purchased by mistake twice.
   
  In general, it is not our policy to refund the Groupon that was outside the cancellation window to the original form of payment . Here is the refund policy's link for your reference: ****************************************************************.
   
  However, in your case, we have made an exception. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
   

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased BJs card for $20.00 but never received it. I have asked for a refund.

  Business Response

  Date: 03/03/2024

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for the trouble with this purchase. 
   
  I checked the complete conversation history and see that the order was purchased under the email address ************************* with a typo error in it. 
   
  However, you mentioned that the correct account ************************* belongs to your daughter. 
   
  Due to our privacy policy, were unable to discuss an issue or purchase related to another customers account. In this case, can you please request your Daughter contact us from her account to resolve this issue? 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a class through the Groupon website. And I want to return the unused Groupon for a refund and or a credit . I tried contacting the company through the contact information provided by the website. The pho e numbers are to a life insurance provider selling life alert necklaces. And I emailed the email address provided as well that I got a response saying they no longer respond through email please use site . I go to the site and can't submit my claim. I've tried multiple times to submit this issue to the company. So my only option left is the Better business bureau.

  Business Response

  Date: 03/04/2024

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you experienced difficulty when trying to redeem your Groupon.
   
  I checked the redemption steps and see that this deal doesn't need any reservation to redeem your voucher. The redemption steps are as follows:
   
  1. Pull up voucher with our mobile app (or print it out).
   
  2. Present voucher upon arrival.
   
  In this case, you just need to visit the location mentioned on the deal page which is "***********************************************************************************************************" and redeem your Groupon and the service. 
   
  Saturday - 6:00 AM4:00 PM
  Monday - 6:00 AM8:00 PM
  Tuesday - 6:00 AM8:00 PM
  Wednesday - 6:00 AM8:00 PM
  Thursday - 6:00 AM8:00 PM
  Friday - 6:00 AM8:00 PM
   
  Please can you try to redeem the Groupon by following the redemption steps; 
   
  Regarding your refund:
   
  I can see that the cancellation deadline for this deal has passed. In this case, this deal is not eligible for a refund. 
   
  Here is the refund policy's link for your reference: ****************************************************************
   
  Currently, we are helping our customers via Chat and email 24/7 and you can reach ** via the following link: *****************************************************************************************************
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon from the ************************** and they were unable to process my Groupon at the restaurant. I requested a refund from Groupon and they sent me a $31 credit to my account. Then randomly they took my $31 credit and gave me the Groupon to ************************** again. I did not approve or make this purchase. Groupon has no customer service options available and I have wasted hours trying to make this right. I want my money back immediately.

  Business Response

  Date: 03/04/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned when you are at the merchant location.
   
  I checked your account and I can see that you've traded the Groupon for Groupon Bucks on 12/06/2023. This trade-in was valid until 02/04/2024. This means that you need to use at least partial trade-in bucks before 02/04/2024. If not, the original order will be re-instated.
   
  In your case, since you haven't used the trade-in Bucks within the trade-in window, the same original order was reinstated and is available now to redeem.
   
  In general, it is not our policy to refund the Groupon that is outside the cancellation window. Here is the refund policy's link for your reference:  ****************************************************************
   
  However, in your case, we have made an exception.
   
  Regarding the Groupon contact info:
   
  Currently, we are helping our customers via Chat and email 24/7 and you can reach us via the following link: *****************************************************************************************************
   
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support