Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 23, 2024 Groupon had a sale on for ********* tickets for 3 locations. I chose to purchase tickets for ******* for a trip starting in a few days. When I recieved the email confirmation from Groupon, the tickets said *********. I immediately emailed Groupon and then did a live chat. I was told my tickets were supposed to be for *******. And then said that the tickets are non-refundable. I never recieved tickets for *******, only *********. I was told my situation would be escalated and I would hear back on 24 hours. I did not hear back so initiated another chat. I was told there is nothing that could be done and the tickets were non-refunable. I never asked for a refund, I requested the correct tickets which were the same cost. Two different agents abruptly ended the chat after they said no. Now, I have tickets to a park I did not purchase, cannot go to the park I want and am out money. I would like a refund at this point as my holiday will be over by the time this issue is sorted out. I've never experienced a business so ridgid especially when addressing their own error. I paid in ** funds. The amount requested is the ******** dollars I was charged.

  Business Response

  Date: 03/06/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about your issue with this order. 
   
  I reviewed your purchase details and see that on 02/23/2024 you made the purchase for "******** ********* Single Any Day Ticket with FREE Meal at ****************, ********************, ******************".
   
  This offer was available with 3 different options for 3 SeaWorld locations. I understand that you might've selected the wrong location by mistake, but I'm afraid that given the Final Sale nature of this deal, the transaction cannot be reversed. This includes changing your tickets to a different location as that would also require the original transaction to be reversed.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is permanently closed. Alerted Groupon and provided all documentation.

  Business Response

  Date: 03/04/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you were unable to use your order due to the merchant closing down.
   
  I checked the customer support contact that you have indicated and can confirm that after the escalation, your order was refunded in full back to your original card of purchase. The cancellation was done on 02/25/2024 and you should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. 
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made purchase 10/23/2023 for full set of nails from a merchant **************** Back to School - Short nail set.tried to make appointment online,it would not let me.stared calling merchant to setup appointment.no answer back.drove to place of business,which is a home not a business.so I contacted Groupon to see if they would help .they email me back saying. ref:!00D800Khmy.!500Uj04xUXe:ref ]Inbox Customer Support Case <********************************************************************>Tue, Feb 20, 4:57PM (3 days ago)to me Hi,Thank you for your patience.We have contacted the Business and they have confirmed that you have already received the serive in the month of October.I hope this is clear.Please do not reply to this email.If you have any further queries, you can reach the Groupon *************************** by visiting ******************************/support or www.groupon.com/help.Thanks & Regards ***************************************** Merchant Operations ref:!00D800Khmy.!500Uj04xUXe:ref 2 My reply Ware02 <*****************>Feb 20, 2024, 6:38PM (3 days ago)to Customer Never met the lady,so how did I receive services? And shame on you guys for customer service.i would like a refund.this.You don't have phone# this seams like I am being scammed two times,They replied back Customer Support Case Thu, Feb 22, ********** hours ago)to me Hi,Thanks for getting in touch. I apologize for the inconvenience you've experienced.We have checked that our team has contacted the merchant and they are unable to issue a refund for this deal stating that you received the services in October. We are unable to issue a refund for this deal sorry for that. Please get back to us if you are facing any issues so that we can check and assist you in this issue. Once again I apologize for the inconvenience you've experienced. If there's anything else I can help you with, please don't hesitate to let me know.Kind regards,*********************** Krishna Groupon Customer Support.ref:!**********.!***************

  Business Response

  Date: 03/04/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about your disappointing Groupon experience. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. While this means were unable to provide phone service at this time, our agents are continuing to assist customers via chat and email.
   
  I can confirm that your order was refunded to Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on February 12th for some oven liners. I received an e-mail with a tracking number which then showed the item as being delivered on February 15th but I never received it.On February 19th I sent an e-mail to customer service at ********************** advising I never received the item ordered.On Feb 21st I received the following response:Customer Support Case This email was sent by the organization that owns the logo shown.www.groupon.com From:****************************************** To:**************************** Cc:**************************** Wed, Feb 21 at 2:31 PM Hello,Thank you for bringing this issue to our attention. I understand that this could be very frustrating for you to experience.As you have mentioned, we have passed the issue on to our third party and they will be providing assistance accordingly. We apologize for any inconvenience this may have caused you.If you have any further questions or need help with anything else, please let us know.Sincerely,***** ref:!00D800Khmy.!500Uj050NMm:ref Now on Feb 23 I receive another e-mail stating "because this order was placed some time ago, we're no longer able to issue a refund or resolve this issue". I have attached a copy of this and my response back to Groupon.

  Business Response

  Date: 03/04/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm extremely sorry for the trouble caused with this order.
   
  I reviewed the details on your previous interaction with out team and it appears that due to some technical error, one of your older orders from 2022 were linked with your initial request. This caused some confusion and our response to you regarding the the order being old and no longer trackable was for that old order.
   
  I've now re-escalated your case with the correct order information and have made sure it will be received by the merchant and reviewed as soon as possible. 
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon VS-S23P-SJJW-HSX3-**** Groupon selling a fraud. Business does not exist! Give me my money back!

  Business Response

  Date: 03/04/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're facing some issues with contacting this merchant. 
   
  I reviewed your case and see that your concern was escalated from our end and our team was able to get in touch with the merchant who confirmed that their inbox is open and they're responding to customers everyday.
   
  However, as you're still unable to contact them, I've gone ahead and canceled this order. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Grouponshttp://www.groupon.com/mygroupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon a couple of months ago (will retrieve exact date if needed) and was told after a consultation that I was not an ideal candidate for the service purchased. I am trying to receive a refund for my purchase and am unable to submit my request. There is only one way to contact Groupon and that is my submitting a request through their portal through the website and/or app. I have filled out all of the required questions and am unable to hit "send". I am not able to contact them in any other way. After doing some online research, this has been going on for a substantial amount of time and many others are experiencing this problem. I have been left no other choice and am now filing a complaint as a result.

  Business Response

  Date: 03/07/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent you a direct email from Groupon, I will kindly urge you to check that and respond to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly purchased a Groupon for a hotel stay at the holiday inn express in ***********. I cancelled the reservation immediately. I then contacted Groupon bcuz it clearly states if you cancel within 72 hours of the reservation you will not be charged. The reservation was made 8/27 and the hotel stay wasnt until September 3rd. I cancelled and Groupon was telling me i had to contact the hotel in order to get my refund. The reservation wasnt even for like another 10 days. It had me very frustrated so o got my refund thru my bank account. But ********************** still hasnt refunded me my $97 Groupon bucks i used during this transaction. So 2 weeks ago i contacted the hotel got the information about me not being there and i sent that information over to Groupon. Its been over 2 weeks.

  Business Response

  Date: 03/07/2024

  Hello Tay,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We are unable to cancel a reservation that was purchased such a long time ago. That being said, I've loaded your account with $97.50 without having to cancel the reservation. 
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for finally being the one to help me i appreciate you. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Groupon as a gift. I contacted customer service via chat twice and via email twice. Both times on chat I was told I could not redeem for credit and then the chat was ended by them with no resolution. On email, I received no reply. The Groupon has in writing I can redeem for credit but Groupon will not honor it.

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 6th 2024, I arrived at Cozumel ****** to redeem a Groupon voucher for "Dolphin Discovery: Dolphin Swim Adventure". I paid $194.34 plus tax for the discounted activity. When we arrived in Cozumel, due to poor weather conditions, the beaches were closed including the dolphin experience. I contacted the ************************** and got a cancellation confirmation email to give to Groupon for my refund. Groupon informed me that they will not refund my money only offering website credit for a similar experience. This activity involves a trip to Cozumel for a dolphin swim experience which is described by the company as; One of the most coveted activities on the island, and the entire ************ for ************************ or ************************* is swimming with dolphins in Cozumel. This is one of the few places worldwide allowing visitors to do this moving activity. No similar experience possible, therefore I want refund not credits.Groupon can and must refund my money, not give out credit. According to their websites there are policies in place to give me back my money.. 1.Merchant standard refund policies apply for this voucher.2.Groupons standard refund policy, even non-refundable or final sale purchases will be refunded if they fall within Groupons own Extraordinary Event Policy 3.The Groupon Extraordinary Event Policy states if an event is cancelled and not rescheduled, we will refund the amount paid to the purchaser. Or if the event is rescheduled, we will refund the amount paid upon request by the purchaser. The cancellation was not rescheduled for that day therefore the Extraordinary Event Policy applies for a refund not credits. However, even if the event is classified as having been rescheduled, I am still entitled to a refund upon my request, not a credit.I am asking that Groupon honor its obligation to provide a refund either to my card or by check mailed to me if they cannot put money directly back on my card.

  Business Response

  Date: 03/07/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that your order was refunded to Groupon Bucks on 03/06/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21332045
  
  I am rejecting this response because: I wanted a cash refund not credits on their account. I was also told that i did not apply for a refund within 3 days. However, I not only contacted them immediately after the event was cancelled, which is a condition for full refund, but did so that very day. Groupon's email response is 2 days later. Therefore, they have their own proof that they received a request for refund within 3 days. It cost me $30 dollars to send that email to get a full refund, as I was overseas in ******, so I'm out even  more money in an effort to get a cash refund an am still being denied one. their policy states that i am entitled to a cash refund in the situation that I experienced. I want them to honor that. I need them to take off the credit bucks from my account and put real money back on my card.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello - on 01/29/2024 I purchased a Groupon for a Spa for $197, order # ****-147084-552902. I went to the Spa's website and made my appointment for 02/14/2023. I also went ahead and paid a nonrefundable $25 fee to make said appointment. On 02/06 I got a text from the Spa confirming my appointment. I went and took time off work to be able to make the appointment since this establishment has limited availability on the weekends. On 02/12/24 at 3:23PM I received a text from the Spa saying that they will be closed on the day of my appointment and I will need to re-schedule. This was only a 36 hrs notice and I told them I was not able to re-schedule my appointment and would like a refund since it was a couples package and my partner and I don't have the same days off. The spa told me to reach out to Groupon since they had my money. I reached to Groupon on the same day (02/12) to request a refund and they said they couldn't provide me with one since it has been past the window to get one ( ticket #******** ). They told me they were going to give me Groupon bucks which I declined because I don't use Groupon that much and after this bad experience I didn't feel like going through the same troubles again. I never heard back about this ticket again so I had to reach out to customer service one more time. I kept getting bots and different customer agents, very confusing. I then got an e-mail on 02/14 saying that my refund has been processed. I waited the 5 business day and the refund never showed up on my account. I reached out to customer service on 02/21 and they gave me the same response as before, that they could only provide me with Groupon credits. ( ref:!00D800Khmy.!500Uj04oN43:ref ). Currently the original order shows "refunded" on my Groupon account but I have yet to receive my money back. I hope anyone reading this does not uses Groupon since it seems they are out there scamming customers and creating refund policies that only benefit their business.

  Business Response

  Date: 03/07/2024

  Hello Liusva,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can see that you were refunded in Groupon Bucks and those have been used to make subsequent new purchases. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support