Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Groupon regarding a recent purchase order numvber 1000-147179-725470.. Despite false advertising, Groupon has denied my refund request for the following reasons: Issue: The *** location advertised on the deal near me has closed permanently, and I am unable to utilize the purchased voucher. Despite multiple attempts to address the issue with Groupon customer support, a refund has been denied. Communication Timeline: [Feb 16, 2024] - Chatted with CS 2x. The first person hung up on me immediately. [Feb 17, 2024] - Received an email from Groupon stating that the merchant is honoring the deal and advising to contact the merchant directly. [Feb 17, 2024] - Emailed them again with the closure info. [Feb 20, 2024] - Received an acknowledgment from Groupon stating the matter will be passed to the Resolutions Team. [Feb 22, 2024] - Follow-up email from Groupon confirming that the issue has been escalated [Feb 22, 2024] - Groupon supervisor stated that a refund is not possible due to the "Final Sale" policy. Summary of Groupon's Response: Groupon maintains that the merchant is open and accepting vouchers despite my evidence of the closure. Refund denial based on the "Final Sale" policy, even though the circumstances are beyond my control. Response: Reiterated the closure of the *** location and emphasized the importance of a refund. Groupon chat support also reiterated the "Final Sale" policy and declined the refund. Desired Resolution: Refund for the Groupon purchase due to the closure of the *** location.I believe Groupon's refusal to provide a refund in light of the circumstances is unreasonable and goes against consumer protection principles. The *** location's closure is well-documented, Groupon insists on adhering to a "Final Sale" policy that does not consider the exceptional circumstances.

  Business Response

  Date: 03/11/2024

  Hello Kusha,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the inconvenience youve faced while seeking assistance from our support ********* essential to address customer concerns promptly and fairly. Lets explore the situation further.
   
  It appears there was a misunderstanding regarding the location associated with the Groupon deal. I see that you have been visiting AMF ************ in ***********, ********, which is not the valid location for the deal. The deal was originally sold for **************************** in ********, ********.
   
  Given that the correct merchant location is open and operational, and you have been visiting an incorrect location, I'm afraid a refund cannot be granted. The deal was explicitly marked as a Final Sale, due to which we're unable to process any cancellations.
   
  While I understand the frustration, adherence to the terms of sale is essential. 
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a service from *************** when Groupon had a promo. It was the last day of the promo (Fed 18) and in the evening when Aviva wasn't open. I had been to Aviva before but didn't realize that the groupon was for new customers only and it wouldn't be honoured. I had purchased groupons in the past that said for new customers but were still honoured by the company. From the day I had purchased the groupon, I had tried calling over the following few days to book the appointment but was unable to get through as no one was answering the phone. I was finally able to get through to Aviva on Feb 21st and book an appointment. Later that evening, they called me back to tell me that because I wasn't a new customer, they would not honour the **********************. I reached out to Groupon and they will not issue me a refund. They said they can give me groupon credits which I don't feel is sufficient and would like a refund since I'm unable to use the Groupon and it had only been a couple days since I purchased it when I found out it wouldn't be honoured.

  Business Response

  Date: 03/11/2024

  Hello Tehreen,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Thank you for reaching out to us regarding your recent purchase. We appreciate your feedback and apologize for any inconvenience caused.
   
  We understand that you may have missed the fine print regarding the deal terms and we always encourage our customers to review all details before confirming an order. We realize your situation with the promotion ending soon and the merchant not being available the next few days, but given that the restriction that prevented you from using this offer was available even before making the purchase, other circumstances are should not affect your purchase. 
   
  I see that our team has already made an exception for you and our system processed your refund successfully on 02/28/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/11/24 I purchased ******************************) Order # ********** as a gift for my mother and I. However, On 02/25/23 my mother passed away from a heart attack. I reached out today to cancel but the agent *************************** D stated my window for a refund to my original payment has closed. She offered a groupon bucks; but I need the refund to my original payment, in order to pay for my mothers funeral.

  Business Response

  Date: 03/11/2024

  Hello Diamond,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the loss of your mother. Losing a loved one is an incredibly difficult experience, and I extend my deepest sympathies to you during this challenging time.
   
  I was able to confirm that our system processed your refund successfully. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
   
  Once again, please accept my heartfelt condolences during this difficult time. May her memory be a source of comfort and strength for you and your family. 
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon Order for ************* Depot Bay OR. There is no way to cancel the groupon even though the coupon says it can be cancelled. Unable to speak with a live person. Unable to chat with a live person even though they faksley state you can chat with someone. The email option doesn't work. You fill in all the information and it will not send. Called *************, they can cancel the reservation but cannot give a refund they referred us back to Groupon.

  Business Response

  Date: 03/06/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear about the cancellation.
   
  No worries, this reservation is within the cancellation window, and in this case, we can take care of your refund.
   
  Regarding Groupon contact info:
   
  I can see that you've had difficulty reaching our customer support team. Unfortunately, our phone lines are not active right now. We will resume the service shortly.
   
  Currently, we are helping our customers via Chat and email 24/7 and you can reach us via the following link: *****************************************************************************************************
   
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon, Valvoline ****************** Change for $76.99 When I went to use it, I was told that the voucher was for a Valvoline in Kansas. I dont live in ****** and have never been to ******. I have no idea how Groupon placed a ******** account to a merchant in ******. I was told by the Valvoline in my area that the voucher is actually cheaper in our area but they could not use the current voucher. I contacted Groupon who stated they would resolve the issue in 7 days with a refund or assign a Valvoline NY voucher. Yet Groupon has failed to provide any response even after two follow up emails seeking an answer. Its now over 40 days with no answer and the current voucher is soon to expire which is completely unacceptable. By the lack of their attention or response, I would like a refund at this time as I have lost total faith in Groupon.

  Business Response

  Date: 03/06/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that your Groupon was purchased for the wrong location.
   
  Generally, for all the purchases, it is good to check the redemption location mentioned on the deal page below the map.
   
  As we already mentioned to you on the chat, the cancellation deadline for this deal has passed. Here is the refund policy's link for your reference: ****************************************************************
   
  However, in your case, we have made an exception.
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for 3 massages for $125.10 on 8/1/23. I had to wait 2 months to get in for an appointment. When I went to my 3:30pm appointment on 10/3/23, the massage therapist never showed up. The address given was an unmarked door in an office plaza. It was the back door to an unrelated doctor's ******* There were medical sample drop boxes attached to the door. There was no signage for massage therapy anywhere. I still wonder if it was actually a legitimate business. It was confusing so I called to make sure I was in the right place. I got no answer and then noticed I had a missed text saying, "you have been recorded as a no show for missing your appointment." The text was received at 3:15 (before my appointment time!). I let her know that I was standing outside her office waiting and that it wasn't my appointment time yet. She said my appointment was at 3. I sent a screenshot of the appointment reminder showing the correct appointment time (3:30). She wouldn't acknowledge her mistake or help in any way with rescheduling. This was especially frustrating since the appointment was a 25 min drive from my house each way and I had to arrange for childcare to go. She just told me to get a refund from Groupon. When I reached out to Groupon, they said they would only give me a refund if I got written approval from the massage therapist. She refused, so Groupon wouldn't help. I reached out to Groupon several more times requesting my money back but they haven't been helpful, always telling me she has to approve it. It's now months later with no services rendered and no assistance from Groupon to resolve this.

  Business Response

  Date: 03/04/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm extremely sorry to hear that you've been facing an issue with one of your order for quite some time.
   
  I will make sure that your concern is addressed today. We appreciate receiving feedback like yours, as we use it to review the deals we run on our site. We also address these kinds of issues with the business directly to ensure they don't happen again.
   
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon will not give me a refund for a voucher I cannot use. The merchant says that the Groupon is for first time clients only and said that they told Groupon to write this on the voucher. Groupon instead wrote: May be repurchased after 90 days on the voucher. I bought a voucher for this merchant about 9 months ago and didn't think it would be a problem to repurchase due to what was written in the fine print. Now I am stuck with a voucher the merchant will not take and Groupon will not give me a refund. I have contacted them 6 times and spoke to the spa twice. No one is helping me. Groupon says they only give refunds within three days or purchasing but I wasn't told by the merchant that they wouldn't accept my voucher till after that.

  Business Response

  Date: 03/06/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that your Order # ********** was canceled and refunded to Groupon Bucks on 02/29/2024.
   
  The refunded Groupon Bucks was partially used towards the purchase of Order # ********** on 02/29/2024.
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 21 23:14pm, I purchased a coupon for Bowlero, the order number is 1000-147210-006404. The amount is $84.00 and reservations not accepted for this groupon. Unfortunately the store is busy and there is no way I can get a spot without reservation, I can only choose to cancel this order. But the customer service told me this is a final sale and they can't refund me. (Later I do find hiding in the fine print three small words "All sales final".) But the problem is: during the whole purchase process, you always see this "Groupon Guarantee" in big fonts, which clearly states: "Full Refund: Cancel an unredeemed voucher within 3 days from purchase for a full refund." There is also no explanations about final sales not included or any exceptions might be excluded from this guarantee. This "guarantee" totally misleads the customers and distracted me from looking for return policies hidden elsewhere otherwise I would not buy the voucher in the first place. Such misleading behavior must stop. And as my purchase is within three days, I would like to cancel my order for a full refund as says in the guarantee.

  Business Response

  Date: 03/06/2024

  Hello Siwei,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon due to availability issues.
   
  I checked the deal fine print and see that, "Advanced reservations not available; subject to availability. Call in advance to confirm availability."
   
  Also, different deals have different cancellation policies. You can find the cancellation policy for the specific deal in the ********* section.
   
  Here is the refund policy's link for your reference: ****************************************************************
   
  As we mentioned to you earlier, for this deal, the fine print has the restriction "All sales final." In this case, this deal is not eligible for a refund.
   
  However, I do understand the confusion you had about the refund policy. In your case, we have made an exception.  
   
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Groupon vouchers to Sugar Factory in the amount of ****** one for ***** and one for 72.00.On Thursday February 22, 2024 at 5:15 p.m. I visited the restaurant per my reservation time for my daughter 10th birthday on that day I purchased two more vouchers for other attendees. When it was time to pay I attempted to use my vouchers I purchased 02/10 however both said already redeemed voucher numbers are FGP45C FHRN3A the two I purchased the day of for other attendees Worked fine. The waiter advised me this has been a problem with Groupon and just call Groupon they will call the restaurant so they can advise to pay it, he also explained he informed his manager however Groupon closed at 7 p.m. cst time so I proceeded to see if the other two would work which they did my bill for over ****** I paid ****** out of pocket while another attendee who purchased their own voucher used theirs. I contacted Groupon the next day regarding issue but was given a code to use however I have no plans on visiting the very expensive restaurant again. My issue was escalated and I received an email telling me the same thing use another code I was given via email.

  Business Response

  Date: 03/11/2024

  Hello Raynesha,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that the redemption codes were not working when you tried to redeem at the merchant location.
   
  As we informed you earlier, this deal has the fine print restriction, "All sales final." In this case, this order is not eligible for a refund.
   
  However, I do understand the situation that you're unable to redeem when you need it. In this case, we have made an exception.
   
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Groupon for **************** but Groupon sent me three vouchers for ******** ********* and they have refused to either correct the issue or refund my purchase.

  Business Response

  Date: 03/04/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're having some trouble with your order.
   
  I checked your order details and see that the selection at the time of purchase was ******** ********* and the same has been processed in your account.
   
  As we can see in the screenshot of the deal page you've provided, this offer comes with separate options for different ******** locations, and the one selected for your order was ******** *********.
   
  We understand that you might've made the wrong selection by mistake, however given the nature of this deal as Final Sale, we will not be able to offer a cancellation in this case. 
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21342671
  
  I am rejecting this response because: I selected the option of ***************** and was sent three vouchers for ********* *********. I was charged for an order I did not order. I have shared screen shots that document the order I requested. I am only asking for the vouchers that I ordered for ***************** or a refund.  
  
  Sincerely,
  
  *********************