Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/15/2024, I purchased a Groupon for $510.00 for a cosmetic procedure from The Beauty Hut Upon calling for an appointment I was told I needed to give them my credit card information When I asked why, since I had alredy purchased the Groupon, I was told they would charge my credit card and additional amount for the procedure as the Groupon did not cover the entire procedure. I asked them to tell me where it stated any additional charges on the Groupon. They could not.That's when they told me I was being difficult and hung up on **** filed a complaint with Groupon for a refund on 2/15/2024 (ID#********* and was told Groupon would get back to me within 7 days. It has been 12 days without any response. If this Groupon is not refunded by May then I am out the money without getting the promised procedure. I wish to receive a total refund from Groupon as soon as possible. Thank you.

  Business Response

  Date: 03/19/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Thank you for bringing this matter to our attention, and we apologize for any inconvenience you experienced. We appreciate your patience during this process.
   
  I checked your order and see that your voucher has since been redeemed after you raised this request, so I hope the issue was resolved. However, we understand that the initial situation caused frustration, and we apologize for any inconvenience you faced.
   
  Regarding the additional charges for the cosmetic procedure, we apologize for any confusion. Our goal is to provide clear and transparent information to our customers. We appreciate your feedback, and well use it to improve our communication and processes.
   
  As for your request (ID#*********, we apologize for the delay in our response, but I see that our team had gotten back to you on Feb 22nd. If you're missing our email, I request you to kindle check your spam folder as well.
   
  If you have any further questions or need assistance, please feel free to reach out to our customer support team. You can contact us via live chat on our website or email us. We appreciate your understanding and look forward to serving you better in the future.
   
  Thank you for choosing Groupon, and we hope you have a pleasant experience with us moving forward!
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21355916
  
  I am rejecting this response because:
  
  This Groupon shows it was redeemed on 3/7/24 however this was not done by me.

  Groupon customer service states an email was sent to me on 2/22/24  I checked inbox and spam and never received any said email

  Groupon needs to refund my credit card immediately in the amount of $510.

  This complaint stands and if Groupon fails to refund then I will also file a complaint with consumer affairs 

  Thank you

  ***********************

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was visiting *********** on February 10th, 2024 and purchased 3 tickets for the Big Bus Hop On Hop Off bus on Groupon. After the purchase, the Groupon app said my deal was loading and this status did not change for two hours. When the status finally changed, the app said the deal was expired and it was marked 'used'. I never received these tickets, nor did I use them. Groupon refuses to refund me. I have confirmed with Big Bus that the tickets were never used.

  Business Response

  Date: 03/07/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for the inconvenience you experienced with your Groupon purchase for the Big Bus Hop On Hop Off bus tickets. 
  
  I reviewed your transaction details and see that we were recently notified by your financial institution that a dispute had been issued against this order. Our team has accepted the dispute, so the funds will be posted by your financial institution to your statement soon, if they haven't already.
  
  Once again, I apologize for any inconvenience caused, and I appreciate your patience during this process. If theres anything else I can assist you with, feel free to ask.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was informed by Groupon that my purchase was not successful for a room and so I tried to book it again and was successful. Then, I saw I was charged twice for a room when my credit card statement came yesterday. Groupon did nothing to change this, saying I could not "cancel," but I did not book twice. I booked once and only booked again after they notified me that the first one did not go through. It is so unethical to charge someone over $800 for this. I intend on using ************ March *****, but should not be charged for the other I am not using. I would like one of the room charges to be removed in order to resolve this. After contacting the property, I was told this was in conjunction with Expedia. That is the third party Groupon worked with. The property is ************* at **************. Please let me know if you can help me in this matter.Thank you,**********

  Business Response

  Date: 03/17/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I sincerely apologize for any inconvenience youve encountered during your recent experience with Groupon. Your patience and understanding are greatly appreciated as we work to resolve this matter.
   
  I understand that there was a misunderstanding regarding the initial purchase and subsequent booking. When you first attempted to book the room, regrettably, your card was declined. Rest assured, we automatically retried processing the order to ensure you could still avail the deal you desired. An email notification was promptly sent to you, explaining our intention to continue processing your order. I kindly request you to review the entirety of the email you received.
   
  Due to an additional order placed in the interim, each transaction was successful, resulting in multiple bookings for this deal in your account.
   
  I regret to inform you that this booking is non-refundable, as clearly communicated at the time of purchase.
   
  Once again, I apologize for any inconvenience youve experienced. If you have any further questions or require assistance, please dont hesitate to reach out to our dedicated customer support team.
   
  Thank you for your understanding and continued support.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21352739
  
  I am rejecting this response because: I stayed in room 1024 this weekend 3/15-3/18 and paid for this room. There is no other room that was in my possession. Please check with the hotel. I confirmed that I had one room with Hilton and let Groupon know this as well weeks before my stay, yet they are still trying to charge me for two rooms. How can I be charged for a commodity I never received? I also never authorized them to rerun my card. If I had known they did that and the purchase was successful, I would not have made another attempt to buy the room. This is ridiculous and I did everything on my part to make this right. This is so stressful and time consuming to continue to have to fight. Its absurd!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a massage through the Groupon website on last week. I called to schedule an appointment in the vendor not returned my call. *** tried repeatedly to reach Groupon through their chat and email and no one has returned my response. The Massage vendor states on their phone voicemail that they must call you back to schedule an appointment if you look on their website there options to schedule an appointment. If you are member nonmembers, they must call you themselves have explained all this to Group but because youre not speaking to a live person its just not being addressed. I am requesting a refund.

  Business Response

  Date: 03/12/2024

  Hello **********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the inconvenience youve experienced with scheduling your massage appointment with *********************. Its frustrating when communication channels dont yield the expected results.
   
  I checked your order details and can confirm that your order was refunded to Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************************

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Groupon VS-2WGH-CCCS-91MP-F9WB and called Sparadise Spa to book the massage. They never answered the phone and I called 4 times. They would only text me available session times and the text said "Please confirm this time". I never confirmed any time with them. I have attached text messages where you can see that I did NOT send "Confirm". They redeemed my voucher anyways. I contacted Groupon approximately 7 times to file a complaint and they just kept saying we are still investigating and finally I got an email that said the vendor said you redeemed your voucher. I asked if the vendor could provide proof of me confirming my session time and they never got back to me. Groupon and Sparadise Spa are a scam and lots of people are going to lose money to them. Spa Sparadise would not respond to my phone calls and Groupon disappeared.

  Business Response

  Date: 03/11/2024

   Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Please ignore my previous response. It was sent in error. 
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked all the previous case history and see that the issue was handled by our Internal team. When we reached out to the merchant regarding this issue, they claimed that this reservation was a "No-show" 
   
  As per the deal fine print restriction, "SAME-DAY CANCELLATION AND NO SHOW will be charged full price for the scheduled service and The gift certificate/voucher will be automatically redeemed for NO SHOW and SAME DAY CANCELLATION."
   
  I've attached the screenshot of the deal page for your reference. In this case, the merchant has denied the refund for this Groupon. 
   
  Unfortunately, in this case, we're unable to help you with the refund. 
   
  However, I do understand the situation. In this case, I've gone ahead and issued $20 in Groupon Bucks to your account (************************).
   
  Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ************************************************************************** Groupon Bucks balance is displayed in the top right.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  This is the maximum I could do in this case when the refund was denied by the merchant. 
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an eyelash Groupon . Went in and I was shocked. The lash bed is in a small room with a sink as people kept walking in and out to get supplies . The sink was so close to the lash bed yet the owner didnt even wash her hands. She was spitting on my face while talking ! This is how Covid starts. Worse of all at the end of the eyelash extension. The owner asked to use my phone to make sure that my Groupon was redeemed. I showed her that the Groupon was redeemed, and she grabbed my phone out of my hand and proceeded to give herself a five star review from my account. When I brought this to Groupon attention, and let them know that I would like the-review removed they have yet to do so. I keep getting the runaround with follow-up emails saying that I can track the progress and when I click the link it leads to a website where you have to put an administration password into. Since then I have sent several emails back letting them know that my review is up there and that the owner of the salon needs to be looked into and I have received zero response and my review is still there. The lady made me feel so uncomfortable. I had to ****** my phone back out of her hand. Urvashi LLC is the company to be exact. I want my name and the false review by the owner to be reviewed and compensated for the chaos at the salon

  Business Response

  Date: 03/06/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for the distressing experience you had at Urvashi LLC. Its truly unfortunate that your visit was marred by unprofessional behavior and the inappropriate actions of the owner. As a customer, you deserve better treatment, especially during these challenging times.
  
  I can confirm that the review in question has been removed from this deal page. Thank you for bringing this to our attention, and I appreciate your patience as we work to resolve this issue. If you have any further questions or need assistance, please feel free to reach out. We value your feedback and are committed to ensuring a positive experience for all our customers.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 groupons in September of the last year. I was not able to use them in that time for a number of reasons and have reached out to only be told refunds are permitted within 3 days of purchase and I am only entitled to groupon credit. I don't think that's particularly reasonable for this business model, but I digress. I want a refund, let's be clear, that would make me happy. I spent that money for a specific service and really don't find groupon to be a vendor I use, not even infrequently. So the credit would be money sitting in an account I would not be using. I am now looking to resolve this but there I;ve not been able to contact support. There's no phone line for calls and the email option doesn't work currently. it remains inactive .

  Business Response

  Date: 03/11/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear about the cancellation.
   
  Unfortunately, I'm unable to locate your order under the email address ********************. In this case, can you please help me with a little more information to locate your order and look into the issue?
   
  Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/15/2024

   
  Better Business Bureau:
  

  After some conversation through email, a Groupon agent and I were able to come to a satisfactory conclusion, with my receiving a refund.

  I would like to point out a BBB complaint was a last recourse for me to solve this issue. I had attempted to find a customer service line to no avail, the chat feature on the groupon site is not reliable (it doesn't always appear when visiting the help center on the Groupon site) and when I am able to use the chat I am not guaranteed to have an agent respond to the request (not for hours at least). Cumulatively this is not good business practice.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  *********************-*****

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ********, thank you. Here is the info you requested (in red below). Please let me know if any further info is needed. Thank you.* The name of the person you spoke with, and the reason given for not accepting your Groupon don't know her name, ***** blonde girl with glasses who was the cashier on 1/27/24; reason was "we don't take any Groupon". I explained that I was not asking for the value of the Groupon, I knew it was expired, just the value I paid as Groupon promises. She still would not credit that value to my purchase.* Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you neither of these; see above. Service still available, in fact that was what I purchased * The address of the location you visited ************************************************************************************ ************, ** Customer Support Case Jan 29, 2024, ******* to me, ***************** Hi ******,Thanks for confirming.I have escalated your request internally, we will get back to you within 7 working days.We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.Kind regards,************ S ref:!00D800Khmy.!500Uj03x2s7:ref *********************** <*********************>Jan 30, 2024, 11:10AM to Customer thanks so much!*********************** <*********************>Feb 13, 2024, 11:39PM (13 days ago)to ******, Customer Hello, may I have an update on this ticket? Thank you.*********************** <*********************>Feb 19, 2024, 11:39PM (7 days ago)to Customer, ****** Hello - I have not heard back from anyone on this....can someone please reply to me?

  Business Response

  Date: 03/11/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that the merchant refused to honor the expired Groupon for its paid value.
   
  No worries, I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have been processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded. 
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 5 Groupon's that need to be refunded to me as the merchants will not call me back to make appointment. I have emailed Groupon 4 time to try and get someone to contact me no luck I have given them my phone number no calls and it has been almost 2 weeks I have called ************ **************************** all numbers don't work.

  Business Response

  Date: 03/11/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you've been facing some issues reaching our team. Currently, were unable to provide phone service, but our agents are continuing to assist customers via chat and email.
   
  I reviewed your account details but wasn't able to find any email requests from you either. If you wrote to our team from a different email apart from the one registered with your account(**********************************), please help me with that and I will be able to find your previous contacts. 
   
  Additionally, please note that you will only have to option to reach our team from the help page on our website, if you sent your queries directly to some email address, it was most probably invalid.
   
  In the meantime, please help me with the details on the vouchers which you had trouble using due to the merchant's being unresponsive to you.
   
  I also noticed that your account has been inactive since 2019 so no recent purchases are made. If the orders in reference here were made under a different account, please do let us know. 
   
  Any of the following details will help us locate the vouchers:
   
  1 Order numbers
  2 Groupon Code
  3 Merchant names (if the orders are under *********************)
   
  As soon as I have these details, I will be happy to review these further for you.
   
  Thank you for your understanding and I look forward to your reply.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Groupon regarding a recent purchase order numvber 1000-147179-725470.. Despite false advertising, Groupon has denied my refund request for the following reasons: Issue: The *** location advertised on the deal near me has closed permanently, and I am unable to utilize the purchased voucher. Despite multiple attempts to address the issue with Groupon customer support, a refund has been denied. Communication Timeline: [Feb 16, 2024] - Chatted with CS 2x. The first person hung up on me immediately. [Feb 17, 2024] - Received an email from Groupon stating that the merchant is honoring the deal and advising to contact the merchant directly. [Feb 17, 2024] - Emailed them again with the closure info. [Feb 20, 2024] - Received an acknowledgment from Groupon stating the matter will be passed to the Resolutions Team. [Feb 22, 2024] - Follow-up email from Groupon confirming that the issue has been escalated [Feb 22, 2024] - Groupon supervisor stated that a refund is not possible due to the "Final Sale" policy. Summary of Groupon's Response: Groupon maintains that the merchant is open and accepting vouchers despite my evidence of the closure. Refund denial based on the "Final Sale" policy, even though the circumstances are beyond my control. Response: Reiterated the closure of the *** location and emphasized the importance of a refund. Groupon chat support also reiterated the "Final Sale" policy and declined the refund. Desired Resolution: Refund for the Groupon purchase due to the closure of the *** location.I believe Groupon's refusal to provide a refund in light of the circumstances is unreasonable and goes against consumer protection principles. The *** location's closure is well-documented, Groupon insists on adhering to a "Final Sale" policy that does not consider the exceptional circumstances.

  Business Response

  Date: 03/11/2024

  Hello Kusha,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the inconvenience youve faced while seeking assistance from our support ********* essential to address customer concerns promptly and fairly. Lets explore the situation further.
   
  It appears there was a misunderstanding regarding the location associated with the Groupon deal. I see that you have been visiting AMF ************ in ***********, ********, which is not the valid location for the deal. The deal was originally sold for **************************** in ********, ********.
   
  Given that the correct merchant location is open and operational, and you have been visiting an incorrect location, I'm afraid a refund cannot be granted. The deal was explicitly marked as a Final Sale, due to which we're unable to process any cancellations.
   
  While I understand the frustration, adherence to the terms of sale is essential. 
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support