Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon on the Groupon website on around November 26, 2023. The Groupon I purchased was for salon services at a salon called ***** Hair to be done by stylist ************************* at her salon in *********** **. After purchasing the Groupon deal for $103.50 I went online to ***** Hairs website and scheduled an appointment for December 16, 2023. I wanted to have my hair done the week before Christmas. I received a confirmation email from ***** Hair for my appointment on December 16, 2023 at 10:00 am. I can provide said emails between ***** Hair and I. On December 16 I showed up early (9:30a) to my appointment. I waited outside ***** Hair for my 10:00am appointment. ******************* never showed up. By 10:00a when I realized she wasnt there I called her 3 times and also texted her 3 times with no answer to my calls or texts. I waited until approximately 10:45a with no sign of her. Her salon is in a building that has small salons that different hair stylists rent out. A few of the other stylists told me that *************** doesnt show up for her appointments sometimes and that this wasnt uncommon for her. I attempted to get my money back from Groupon because at this point I was upset that Groupon would even allow someone like this to offer services on their website. Groupon refused to refund my money and only issued a credit on their website for $103.50. I truly do not want to use Groupon services anymore especially after something like this happened where my time was completely wasted. I would like a full refund to my bank account and I dont understand how Groupon has not issued a full refund after one of their vendors totally wasted my time. Thank you.

  Business Response

  Date: 03/19/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. 
   
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Regarding the business:
   
  Thank you for sharing your feedback regarding the business with us. I will pass your feedback on to the concerned team. We will make sure that this never happens again. I apologize for the trouble in this case.  
   
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I are just looking to be refunded for the purchase we made on Groupon's website for an anniversary date that we were unable to use because the merchant does not respond or acknowledge the groupon voucher. This purchase occurred over 30 days ago, a refund was requested a few days after purchasing because no one was responding to our request to use the voucher we purchased on groupon. Of the emails we've sent to groupon, they do not acknowledge our cancellation refund request and continue to state that the merchant will contact me. The last communication we received was 2/13 and have yet to be refunded.

  Business Response

  Date: 03/13/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon due to the merchant being unresponsive.
   
  I can see that the order is now refunded to the card used for the purchase on 03/03/2024. 
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 13, 2024, I purchased a Groupon gift card from Sezzle (pay in 4) for ) $149.25 CAD for services I would use myself. Upon purchasing it, I immediately tried redeeming the card and pin through the ********************** app and website. And kept getting an error message. I have made multiple inquiries with different Groupon agents. Some say they will escalate it internally and others say the gift card was redeemed. The only person I sent it to was myself and if it was truly redeemed, why wouldnt there be a record on my account? The last purchase I made was in Nov. 2018 and the account says I have $0 in my account. I sent both Sezzle and Groupon screenshots. A customer service agent at ********************** admitted that they believed the card was redeemed on Jan. 15, but then they said there is no record on which transaction the funds was used on. Sezzle has been useless as well and told me to take it up with the merchant, who keeps bouncing me back and forth to different ************** me the same automated responses. I asked my bank to do a chargeback, but now Sezzle is still saying I need to reverse the chargeback. I am not reversing payment on goods I did not receive. I will never deal with Groupon ever again and certainly not through a pay-in-four service.I want Groupon to give Sezzle back the money they charged and for my account with Sezzle to be back to good standing. I have not been able to use my account at Sezzle because of the chargeback.

  Business Response

  Date: 03/19/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the trouble in redeeming your Gift card. 
   
  I reviewed the entire conversation and saw that our internal team confirmed the card as redeemed. However, I will reach out to them once again from my end to check on the gift card status.
   
  I have escalated your request internally, we will get back to you within 7 working days.
   
  We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21368295
  
  I am rejecting this response because: I will wait for their response in 7 business days. I clicked reject because I don't want this file to close.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following is the transaction information from Groupon:"********************************** Up to 42% Off on Injection - Botox at ********************* - 20 Units of Botox Injections Purchased on October 19, 2023 on GROUPON Item # ********** Expired on: February 16, ************************************************************************************************************************************************************** services originally advertised in the deal. Just go to the merchant and show the voucher."The problem is these people are not at the address they have listed - I never found the place - there is no suite A350! . "Just go to the merchant and show the voucher" - How? and have to buy more invisible services....Below is the response I received from Groupon regarding my complaint From:****************************************** To:**************** Wed, Feb 28 at 5:54 PM Hi,Thank you for your patience.We contacted the merchant and they informed us the following:"We were exposed to mold in our building, we need to have at least 2 weeks we can be reached at *************."Thank you for understanding.Regards,******* M Groupon Resolution Team

  Business Response

  Date: 03/06/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that this order was canceled and refunded to Groupon Bucks on 02/28/2024. 
   
  I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded. 
   
  You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car care package through Groupon over a month ago for 159 dollars. I'm not getting a hold of the business as they refuse two answer any of my calls or texts after two cancelled appointments and now Groupon has stopped responding to all my emails. I'm hoping to get some help as I don't know how to escalate the situation. I don't want services any more just want my money refunded.

  Business Response

  Date: 03/19/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that your Groupon for ************** Order # ********** was canceled and refunded to the card used for the purchase on 03/04/2024.
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
   

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During COVID, I was not able to use a Groupon deal. I contacted Groupon and was told there was nothing they could do and they could not refund me. Some time had passed and I saw the owner of the med spa I had purchased that deal from. She asked me if I had been refunded and I told her Groupon said they couldnt do anything. She told me that is not right, as all of her other customers had been refunded. I contacted the company the first of January, 2024. I still have not been able to get a resolution to this issue because their customer service has been so poor. I have had to explain myself and the situation over and over again, and still there is zero understanding from their employees. I am constantly passed to different employees and none of them have a clue what is going on. Theyve called me by the wrong name, completely clueless, they refunded my card I told them over and over that I did not have anymoreevery time its another person who has no idea whats going on and its been almost two months attempting to communicate with their customer service with no resolution. I have never dealt with customer service that does not listen, where I am passed to a new person everytime, and they have no clue what is going on, where I have to repeat myself over and over again and they still have no understating of what *** told them. Its as though each person is just winging it, just making assumptions about what they think I might want without keeping track of anything I have said. It has been the most frustrating customer service ordeal I have ever dealt with. I need someone who is competent to help me. I have had to deal with this for almost two months. I do not think Ill be able to get a resolution unless I can get in touch with someone competent, who cares about customer service and resolution. I would like them to send me a check for $330.00, which is what I paid. I want them to confirm that they have the right address for me beforehand as well.

  Business Response

  Date: 03/18/2024

  Hello Ashli,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent a direct email from Groupon - I will kindly urge you to check that and get back to me directly there. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order on 1/26 on the Groupon website for a vacation stay. I ended up canceling after talking to my husband. I accidentally had them refund the amount to Groupon bucks. At first that was fine because we could find a new use for them, but every order we e tried to place has been canceled. The Groupon bucks are useless. So we asked that they refund the amount to the original tender which is Klarna. Well Ive made this request several times through their customer service email support over then last 4 weeks and nothing is getting done. Im being looped around by different reps that claim they will escalate it but then I get same email from a different rep asking for the same information I just gave them. Ive tried to escalate it to Klarna and when they contact Groupon they are told that the amount was refunded to me. Im now being forced to pay the original tender amount of $875.12 plus interest because Groupon refuses to address this. Original Order Date: 1/23/24 Original order ID: is ******************

  Business Response

  Date: 03/18/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can see that you were able to access the account and our team has reactivated your account. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I procured a voucher for the replacement of front and rear brake pads, and unfortunately, the vendor has consistently failed to fulfill and subsequently canceled several scheduled appointments. Despite my complaint lodged with Groupon, there has been a lack of resolution in facilitating a refund for the prolonged and unresolved nature of this matter spanning multiple months.

  Business Response

  Date: 03/18/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent you a direct email from Groupon - I will kindly urge you to review it and respond to me directly. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21360385
  
  I am rejecting this response because: Groupon has not offered any solution. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 9 2024 I was attempting to utilize the Groupon website which was slow and giving me repetitive error messages 30 min prior to the River ************ Boat departure in *************** CT. Error message saying order cannot be completed. It charged me 102 and took my $12 groupon bucks. After the final order error I went to the ticket office on site and purchased ticket with another credit card. After the trip I found out I had been charged by Groupon also. SO i paid twice for one service and neither River Queen nor Groupon cares about this. I emailed the next day and got an unacceptable reply and patronization about how I must be frustrated but the fine print says 24 hr notice for refunds. I sent 3 different complaints and same answer I even stated I would take groupon bucks .......RIP OFFS/unethical website errors ************************- phone ***********

  Business Response

  Date: 03/18/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for **********************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have used Groupon on and off for years without an issue, until yesterday, 2/26/24. My wife and I were in the ************** area of ********** yesterday, 2/26/24, and saw that Groupon was offering a discounted ferry ride to Catalina ******* We noted that it said final sale so made sure to double check the ferry availability as per the instructions on the Groupon. We wanted to ensure that wed be able to use it same day as we were visiting from ** and only scheduled to be in the ************** area yesterday, 2/26. The site said that yes, there was availability for 2/26, so we went ahead and bought the deal given this information. As soon as we purchased the Groupon (total of $94.50 for 2 tickets) and went to use it (minutes later), the availability for 2/26 had magically disappeared from the website. This seems highly unlikely given the two ferries that we did see at the island yesterday were well below capacity. (We ended up paying full price with a competitor.) We contacted Groupon customer service who refused to offer us a one-time exception to the policy. This is hugely disappointing given the circumstances listed above. We did our due diligence, followed the instructions, and got screwed in the end. We also tried emailing the executive team, but it appears they all have their email addresses blocked from receiving customer emails.

  Business Response

  Date: 03/17/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the frustrating experience you encountered with Groupon regarding the discounted ferry ride to Catalina ******* I understand how disappointing it must be to have the availability for 2/26 vanish right after your purchase, especially when you observed that the ferries were operating below capacity on the island.
   
  In this case, I'll be happy to make an exception for you. I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************