Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher in Feb 2024 that was valid for snowtubing up through 4/1/24. I intended to book for dates in March, but when I attempted to do so there were no valid dates available. I confirmed with Groupon that I dates tried were not within listed blackout dates, however despite this there are no available dates remaining to book and thus the voucher is useless for services. I have requested a refund due to this, but Groupon refuses to acknowledge that they likely oversold their vouchers in comparison to availability of services and none are remaining with the remaining 30d validity window. Groupon offers no ability to check for availability prior to purchase. Their access to booking portals and needed codes is reserved for after purchase, so there is no way for the consumer to be aware of the lack of availability prior to purchase. I am simply seeking a refund for services not rendered as stated.I am attaching my most recent email conversation with customer service. I also have screen shots of the multiple chats Ive had virtually with both Groupon and Camelback as a result, should they be needed for documentation of this occurrence.

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon has a glitch and theyre booking that they know about as the hotel that we stayed at and were denied services stated. Groupon pushed our reservation to the next day because we booked at 12:05 AM. we needed it for the same night as we hadnt maintenance issue at our home and were denied the room as a result of this glitch and were told that its common with Groupon.We ended up paying to stay somewhere else will not use coupon again. We want our money back, even though we contact them directly through their chat they disconnect us and then block us even though we called them before the check-in to point out the issue.

  Business Response

  Date: 03/13/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned. 
   
  I checked and see that you made the reservation on 03/02/2024 02:43 AM and the check-in date was at: 03/02/2024 03:00 PM. 
   
  I can see the deal fine print with the restriction, "Reservations made within cancellation window are non-refundable. No-shows will be charged total Groupon rate". 
   
  In this case, we can't process the refund without the hotel's approval. 
   
  I have escalated your request internally, we will get back to you within 7 working days. We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon voucher for $63 and the restaurant whom I had made the reservation.

  Business Response

  Date: 03/17/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Thanks for getting in touch! I'm more than happy to help, but from your request, I wasn't able to tell what issue you're experiencing with the order. If you could provide a little additional information, that would be helpful for me to dig into this further.
  
  I noted that "Desired Settlement: Refund", and I can confirm that you had successfully traded-in this voucher for a new deal.
  
  If you required any further assistance with this order, please do get back to us with more details and we will be happy to review it for you.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Groupon vouchers (see voucher number in attached photos) for spa services at "Best Massage" in ******, **. On the voucher, it stated to email ************************* to schedule an appointment. An inquiry was sent on 2/23/24. On 2/25/24 I received a reply email from "*****************************" requesting my name, phone number, and voucher numbers. Now that those have been provided I have received no correspondence from the merchant or *****************************. The physical address of the business listed on Groupon is for a business complex in ****** and although there are several spas at that location, none have the name "Best Massage" or claim to be associated with this Groupon. There is no website for this business and the ******** page appears suspicious with only stock photos and no other information. I am to believe this is a fraudulent business collecting funds via Groupon. Groupon's **************** is abysmal. There is no longer an online chat option and the link to submit an email is non functioning (does not allow you to send). There are no phone numbers listed and the only number for the Groupon **************** I found (listed by the ********************* is to a recording for a medical alert button promotion-- yet another scam. Similar experiences and complaints for this particular Groupon have been reported on Groupon's customer reviews. ********************** is responsible for allowing fraudulent activity and their customers deserve some action on their part, and most importantly a legitimate avenue for reporting such issues. I am seeking that Groupon removes this particular service from their site, investigates possible fraudulent activity, formally apologizes to it's customers, and provides appropriate refunds.

  Business Response

  Date: 03/23/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked the Groupon and see that your voucher is marked as redeemed on 03/03/2024. 
   
  Could you please clarify if you're able to successfully redeem the Groupon? 
   
  Regarding the Groupon contact info:
   
  I'm sorry for the difficulty you've experienced in reaching Groupon. Unfortunately, we do not have the phone support active right now. We will resume our service shortly. 
   
  Currently, we are helping our customers via Chat and email 24/7 and you can reach us via the following link: *****************************************************************************************************
   
  Please help me with the requested details to look into the issue further. 
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/30/2024

   
  Complaint: 21375030
  
  I am rejecting this response because:

  Groupon has yet to respond back to me. They requested additional information to which I provided on 3/23/34. I received an automatic response email that stated they would get back to me within 4 days and it has now be 7. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked 2 hotel rooms in *****, hotel was gross, air was broken there was a crack in the ceiling you could see all the way through. Stayed 2 min want a full refund

  Business Response

  Date: 03/18/2024

  Hello Genna,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked the complete issue and see that the hotel has approved a partial refund for both reservations and hence we've issued the same.
   
  Unfortunately, we're unable to cancel and refund the reservation without the hotel's approval after the cancelation deadline.
   
  In this case, we're unable to help you with a full refund. However, if you prefer the partial refund back to your bank account, we can process that as a wire transfer refund.
   
  Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21374778
  
  I am rejecting this response because: I am owed an entire refund 
  
  Sincerely,
  
  Genna Best

• Initial Complaint

  Date:03/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent $269 for a dental procedure advertised on Groupon. When I arrived the dentist refused to honor the coupon stating that they had canceled with Groupon several months back. It was only 12 hours after I had paid for coupon. Well within the Groupon refund timeline, even if it had been a valid Coupon. None of the suggestions they post on their refund policy work, the pathways they suggest to get a refund dont exist. Lastly, they have a page to send an email with a number of fields to complete, but its impossible to send, The send button is inactive. I filled the fields many times on different browsers and now see many people online have shared my experience. They seem to intentionally make it impossible to access the refunds and dont honor the words stated on their website. I hopeful you can help me.

  Business Response

  Date: 03/13/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked the order and see that this is now refunded to the card used for the purchase on 03/06/2024.  
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $100 for a Groupon for a hair treatment and when I called the salon to request an appointment I was informed of extra charges that were not in the fine print of the original Groupon I purchased. When I contacted Groupon they refused to refund me and would only credit me Groupon bucks purchased a haircut from a *************** with my Groupon bucks and when I tried to call to make an appointment the salon was no longer in business!!!!! Again was refunded Groupon bucks placed an order for a completely separate item and decided to cancel the purchase within the 2 hour timeframe Groupon allows to make changes to an order and I have yet to get refunded and I keep getting the run around. They are telling me they will contact me within 7 business days. This is all through email because Groupon has no customer service number to speak to someone and the only way to contact them is through email. What kind of legitimate business will only allow you to contact them through email??? Still waiting on my refund but I suspect I will never receive it

  Business Response

  Date: 03/23/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the trouble with your purchases. 
   
  I reviewed your previous correspondence and see that you were requesting refund for 10 Frequency Magic Wand Powerful ******** Order # **********. 
   
  I can see that this order is now refunded to Groupon Bucks on 03/02/2024. I hope your issue regarding refund is now resolved. 
   
  Regarding the Groupon contact info:
   
  I'm sorry for the difficulty you've experienced in reaching Groupon. Unfortunately, we do not have the phone support active right now. We will resume our service shortly.
   
  Currently, we are helping our customers via Chat and email 24/7 and you can reach us via the following link: *****************************************************************************************************
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:03/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 24, 2024, I purchased a Groupon for laser hair removal. I reached out to the merchant on Monday, February 26, 2024 to schedule an appointment, both by texting, and by calling (however the merchant's phone voicemail was full). After two days of no response, I reached out to Groupon, informing them that this merchant was unresponsive and requested a refund, which I was denied since it had been more than 3 days after purchasing the deal. I did hear from the merchant finally four days later, but this Groupon deal was not as described, regarding very limited availability that the merchant has, plus it continues to be difficult to communicate with the merchant. I informed the merchant I would be trying to get a refund, which the merchant understood and was fine with. I've tried several times now to explain this to Groupon and keep receiving scripted responses that are meaningless to the issue that I basically cannot use this service, and the merchant is fine with me getting a refund. I have been a customer on ********************** for at least 15 years, and have not had any issue like this before, and I'm not sure what the issue is with refunding this, and why make this such a frustrating ordeal.

  Business Response

  Date: 03/18/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked and see that this Groupon is now refunded to the original form of payment on 03/03/2024. 
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a massage voucher in 12/2023. Made the appointment with massage source for a 60 minute massage which ended up getting booked with the owner ****. She not only talked through the massage, had her cell phone ringing, drank her coffee in between but cut it down to only 42 minutes!!!! I emailed Groupon for a refund and get an email saying thanks for the feedback we value it basically brushing this topic off! If Groupon does not hold their clients accountable customers will not want to use their platform for deals!! You dont even give us what we pay for and then on top of that want us to tip on the FULL PRICE. HA!

  Business Response

  Date: 03/17/2024

  Hello Ami,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for any inconvenience this may have caused. As the service has already been mostly rendered, a full refund is not feasible.
   
  I apologize for any inconvenience this may have caused, and I want to assure you that we always strive to provide the best possible experience for our customers. However, as the voucher has already been marked as redeemed, our system does not allow for a full refund.
   
  In this situation, we can offer $10 in Groupon bucks as a gesture of goodwill. These credits can be applied towards any eligible Groupon purchase and will never expire. Please let me know if you would like me to proceed with adding these credits to your account.
   
  Once again, I apologize for any disappointment this may have caused, and I want to thank you for reaching out to us and giving us the opportunity to make this right. If there is anything else I can do to assist you, please do not hesitate to let me know.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21372492
  
  I am rejecting this response because: I paid $45 for the massage Groupon is only refunding $10. I do NOT accept this response and Groupon has horrible customer service. I will be proceeding with contacting the attorney generals office. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-16-2024 | purchased 2, 9 day 7 night ***** vacations with airfare and hotel from Groupon, for Gate 1. When we called Gate 1 to book our vacation they told us the airfare would be an extra $850 that we were not looking to spend at that time because it was supposed to be included in our total of $1,600 PER PERSON. The gentleman told us we could either pay the extra money or request a refund from Groupon. So I chose to start initiating the refund process. I have sent now sent 4 emails to Groupon customer service with no response, and I have already messaged 2 people in the chat with no emails resolving the issue. I was told 2-7 business days for a response, my initial complaint was 2-22-24, and Groupon is now telling me I wont be expecting a response until March 12th. The date keeps getting pushed back.

  Business Response

  Date: 03/13/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned due to the additional charges.
   
  I now checked the order and see that this was refunded to the card used for the purchase on 03/05/2024.
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
   
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/22/2024

   
  Better Business Bureau:
  
  This issue has been resolved with a refund. Your help has been greatly appreciated. 
  

  
  

  Sincerely,
  
  *************************