Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I purchased an oil change for Valvoline and there was no issue. Last week I purchased through Groupon in the same manner and when I attempted to pay the code did not work. After looking further into it I see that it is only good for a different city and state. When I spoke with them via chat they refused to refund it or offer any other fair value for the money they took.

  Business Response

  Date: 03/21/2024

  Hello ***,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon voucher. When I called the business, they said that do not have a current Groupon offer and I need to get a refund from Groupon.

  Business Response

  Date: 03/21/2024

  Hello Mickale,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Groupon. They took my payment and just abandoned order after they took money. NO ORDER NUMBER. NO EMAIL SENT TO ME. GEOUPON WILL NOT LET YOU HIT SEND ON A COMPLAINT AND THEIR OHONE NUMBERS SEND YOU STRAIGHT TO BUSINESSES SELLING PRODUCTS THAT ARE NOT EVEN GROUPON RELATED

  Business Response

  Date: 03/21/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I can confirm that our system processed your refund successfully on 03/08/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
   
  Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.
  
  If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 
  
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/2/24 I made a reservation through Groupon for Great Wolf Lodge. The reservation was for 2/11-3/13/24 and had to be cancelled within 9 days of arrival. Upon receiving an email within an hour after making the reservation I noticed it was the wrong state. I immediately started looking how to contact them. With no phone number I filled out the info on the Groupon customer support site. I also called GWL directly and was told they couldnt do anything for 24hrs. I was as far as I could get. The next day I went back in the customer support in ********************** and finally found a live chat. The agent told me nothing could be done for 24-48hrs. I told him I didnt have that time because of their time restraints. Today 3/5/24 I finally got a response from Groupon that its past the time to cancel and I cant get a refund. Somehow they need to be held accountable to make clients able to contact them to cancel immediately if they choose. We shouldnt have to wait 24-48hrs, so that it puts it past the cancellation deadline and then Groupon says youre past the window. I am also contacting my banking establishment to have this charge removed from my credit card. Photo shows date purchased and also the date I sent a message through customer support that I wanted the reservation cancelled as it was made in error for the wrong state. Got NO response. Thank you for your help.

  Business Response

  Date: 03/21/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for *************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a transaction on Groupon for a hotel on Feb 29,2024.Once I had purchased and booked the hotel through Groupon I called to the hotel I was placing the booking a few after making the transaction. Spoke to 3 different front desk customer support employees and they left me know that I did not have a reservation booked through Groupon, so I can then did a live chat through customer support on ********************** and they let me know the problem was going to be investigated through there internal team and someone would reach out to me once the problem is resolved. The reservation for the hotel was for the next day March 1st check in time at 2:00 pm and it was March 1st at 10:00am and the problem still was not fixed through Groupon, i then booked a different hotel and emailed groupon support letting them know I would like a refund due to not being able to use the voucher. Per groupon, they are saying the voucher was used and they would not be able to refund me. I then explained to them I never used the voucher for the hotel booked through groupon because it did not work.

  Business Response

  Date: 03/19/2024

  Hello Jazlynn,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sory to hear that you're uanble to check-in as planned due to the missing reservation. 
   
  I can see that our Inernal team is working with the hotel to get everything figured out as quickly as possible. I'll be sure to let you know once there's an update.
   
  Thanks for your patience, and please let me know if you have any questions in the meantime. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21385647
  
  I am rejecting this response because: I continue to receive the same response in different words. Per the last email that I have received from Groupon on March 5,24 someone was supposed to contact in within 7 days and it has been more than 2 weeks since Ive gotten an update. All I want is the refund since what I purchased went unused and expired. I would like to to keep the case open through the BBB until the problem is fully resolved with refund. Thank you 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a stay at ***************************** . When I got to the hotel I was there waiting 3 hours before they told me they changed their policy and was no longer taking reservations from Groupon after I was 3000 miles from home. My reservations was for January 17th to January 19th and January 20th to January 23rd. I purchased these tickets January 16th from home. I have used Groupon before so I had no belief that this incident would happen. After I waited 3 hours in 23degree weather I was told by the hotel that I had to contact Groupon . Unfortunately Groupon has no direct contact not on the internet nor the app . So from that point i contacted my bank and they gave me a number for Groupon . I called this number ********** its an automatic record that eventually hangs up on you. After dealing with Groupons running around I was forced to call my bank and make a dispute. The dispute was reversed and this time I was told by the bank they have nothing to do with this and they gave me another number ********** which does the same exact thing. The total amount for the purchase $426.23 is still taken out of my account with still no type of contact to Groupon. My confirmation numbers are 1000-147020-467802 and 1000-147020-455036 .

  Business Response

  Date: 03/18/2024

  Hello Tymisha,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that the hotel denied honoring the Groupon reservation resulting in the inability to check in as planned. 
   
  I have escalated your request internally, we will get back to you within 7 working days.
   
  We remain at your disposal in case any additional questions arise in the meantime.
   
  Regarding the Groupon contact info:
   
  I'm sorry for the difficulty you've experienced in reaching Groupon. Unfortunately, we do not have the phone support active right now. We will resume our service shortly.
   
  Currently, we are helping our customers via Chat and email 24/7 and you can reach us via the following link: *****************************************************************************************************
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are using Groupon as a Marketing tool to recruit patient volume. We appreciate the volume we are receiving. However, we cannot edit or change our campaign online and when seeking help, we continue to receive excuses about the technical difficulties to simply change the price of our campaign. The email attached below we have received at least 4 times in the last 6 weeks to no avail. Groupon will help you change the product name online, but when it comes to changing our published price, no one will help us. Unfortunately we cannot even delete our campaign and start over as online we get an error message. See screen shots of what we see when we attempt to make a change. We have had phone calls, chat messaging, emailing to no avail and just receive excuses. They are making money on every purchase our customer makes (over 20% of our sales) and if we want our price changed as viewed by the customer they need to help us. In the meantime, our customers continue to be able to purchase our product at a lower price which is hurting our business and Groupon continues to take their percentage.

  Business Response

  Date: 03/18/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to make changes to your existing deal campaign.
   
  You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I'm sorry for any confusion!
   
  The best way to get the help you need is to head to your Groupon *************** at ***************************************************************** here you can manage your account, redeem voucher codes, and check out our support content.
   
  If you require further assistance, reach out to our Merchant Support team from the Contact Us page or by requesting a callback at ************, Mon-Fri ***** - ***** CST.
   
  Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21383227
  
  I am rejecting this response because:Groupon still has not corrected what we have asked them for. The reason I did not respond on 3/19/2024 was that the complaint appeared to be getting some headway and then I was told they could not help me again. Suddenly our online portal was working (which in the screenshots submitted you will see the error message). I was able to manually modify our pricing which was sent to be approved. It was not approved and in fact no response was received, but the online portal resorted back to what our campaign was before and I have to start over again. They need to allow us to change our pricing as this is our product and they continue to not approve our changes, even though we are now able to request an edit.
  
  Please help!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a weight control program through Groupon - *********. Order 1000-147134-089407. I had to fill out health forms and questions by a physician. They refused to allow me to join the program, saying "I didn't meet the criteria" but when I reached out to Groupon the next day for a refund, I was told the "voucher was past a cooling period" and they were unable to issue a refund. This exchange took place on Feb 23rd. I purchased the Groupon on February 8, 2024. I was told I would be contacted within 7 days from their "resolutions team" and I've heard nothing.

  Business Response

  Date: 03/18/2024

  Hello *********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned due to not meeting the required criteria. 
   
  In light of the circumstances, I can offer the following options here.
   
  Option 1: I can refund your order to Groupon Bucks. Your Bucks will be ready to use immediately towards most deals on our site, and they never expire.
   
  Option 2: If theres a different deal youre interested in, Id be happy to refund this order to Groupon Bucks and use them to place a new order for you now. If the deal is eligible for promotions, I can place the order at an exclusive discount.
   
  Option 3: I can refund your order to your original form of payment. Please note that if you paid with a debit/credit card, it may take your financial institution up to two weeks to post the credit to your statement.
   
  Which of those options would you prefer?
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 03/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would like to move forward with Option 3 they presented as a refund to my original form of payment.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several Groupons over the years from this company. I have been a loyal patron. When you purchase these Groupons, it states that if you arent able to use them, you can get a refund if they are not expired or a credit to your account if they have. I noticed over the last few years that their app and website has made it impossible to file for the refund or credit to your account. They also removed their phone contact number as well. I looked on my account and they have taken $582!!!! Also once these expire, you cannot go to the merchant to use them!! I contacted Groupon and they advised me to go to merchant but its them that need to give me the refunds or credits!! I sent them the list of services that I purchased through them but nothing in response! They have literally taken money from me without giving that service promised!!

  Business Response

  Date: 03/21/2024

  Hello Becca,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  I've sent a direct email from Groupon, please review the email and write directly to me. 
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21380646
  
  I am rejecting this response because:

  I have sent several emails directly to the business now to credit my account. They only made a partial credit and then asked for my bank details. Im sending my bank information through email. They have my payment method within the app and all they need to do is credit me for what was listed out. It should not be this hard to get this remedied. I have bee going back and forth with these guys for over a month. Its ridiculous and for me, its a lot of money. Im still owed about $220. I have been a loyal customer to them for a long time too. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a voucher for a reading with ************** Psychics and have tried to redeem the couch multiple times. Each time l would place the call it would either ring or go to voicemail. This has occurred multiple times and various times. I contacted Groupon to inform them of this and each time l was given the runaround and told to keep contacting. After multiple attempts at reaching and the other partys refusal to communicate by simply not answering the phone l have a concluded only a refund would suffice. Groupons customer service setup is terrible, it is basically them giving canned and repetitive responses that does little to nothing to resolve the actual issue. I am requesting a full refund for this purchase. Groupons reluctancy to issue a refund is extremely unethical as services paid for were not rendered. I am requesting a full refund. Order #: 1000-146293-035678

  Business Response

  Date: 03/19/2024

  Hello *******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Thank you for reaching out to us regarding your voucher for a reading with ************** Psychics. We apologize for any inconvenience youve encountered during your attempts to redeem the voucher.
   
  I can confirm that your order was refunded to Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.
   
  Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at ***************************************************************.
   
  Thank you for your understanding.
   
  Regards,
   
  Harish
  Manager
  Groupon Customer Support