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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Groupon, Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    Customer Complaints Summary

    • 3,857 total complaints in the last 3 years.
    • 1,328 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sells a product called groupon select for 4.99 a month and it doesn't honor it. I expect it to be honored. SCAMMERS

      Business Response

      Date: 03/21/2024

      Hello ********,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I've sent a direct email from Groupon, I will kindly urge you to take a moment and respond directly to me there. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 03/29/2024

       
      Complaint: 21405320

      I am rejecting this response because: Why do you people do these things?  How awful of a company are you.

      Sincerely,

      ******** ***

       

      Wy

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Groupon was purchased on 06/27/23 for a massage package in ********. When booking for massage on 08/25/23, business stated they were not accepting Groupons anymore and canceled appointments. When calling back, I was placed on hold for long periods of time and then it would hang up. When messaging the business, they stated they had permanently closed all business locations and to contact Groupon for a refund. When contacting Groupon, they did not have a phone number to call or customer service to speak to. ********************** did not want to refund to my original payment method, although, the two individuals who also bought the Groupon with me, had consulted with Groupon and received their refund. I stated multiple times that I do not want Groupon bucks or credit, I would just like my original payment method refunded. Groupon, in email on 09/12/23 at 9:30pm, gave me three options: 1. A different deal using Groupon bucks; 2. Refund in Groupon bucks; or 3. Refund to original form of payment. I requested for the original form of payment method but on 9/14/23 was still refunded through Groupon bucks. I have been back and forth with Groupon via EMAIL for months. My financial institution disputed it twice and denied it because Groupon is stating they did refund me. I did not agree to Groupon bucks and I opted for original payment method.

      Business Response

      Date: 03/27/2024

      Hello *****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I apologize for the trouble with the processed refund for your Order # **********.
       
      I checked and see that for this order, you used $30.25 from Groupon Bucks and $130.40 from credit card.
       
      In this case, the refund can also be processed to the same payment method. However, since you raised a dispute earlier with your bank, the $130.40 refund failed and it is not processed.
       
      Regarding the failed refund to your credit card:
       
      In this case, we're unable to refund to the same card or a different card. I want to resolve this for you as soon as possible, so I'll need some more information to get to the bottom of this. The $30.25 will still remain in your account as ********************** Bucks only. 
       
      Ive requested more specific refund details in my direct email to you. If you have any additional questions, please reply to me there.
       
      Regarding the Groupon contact info:
       
      I'm sorry for the difficulty you've experienced in reaching Groupon. Unfortunately, we do not have the phone support active right now. We will resume our service shortly.
       
      Currently, we are helping our customers via Chat and email 24/7 and you can reach us via the following link: *****************************************************************************************************
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support
       

    • Initial Complaint

      Date:03/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the ticket (************************ original airboat tour) with the admission date on the same day as at Dec 19.However it was processed successfully on Dec 20, which is not on my schedule, and I requested a refund, but it was refused by them.My question is if you cannot process the ticket within the same day, why are you selling your ticket where I can choose the date?

      Business Response

      Date: 03/21/2024

      Hello Chao,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned due to processing delay.
       
      In general, it is not our policy to refund the Groupon that was marked as final sale. Here is the refund policy's link for your reference: ****************************************************************  
       
      However, in your case, we have made an exception based on the circumstances due to a processing delay.
       
      Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support 

      Customer Answer

      Date: 04/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:03/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 Groupons in early February. I tried to find the exact date but i can't find the email I do have the app that shows the purchases. One voucher was for eye lash extensions from Bloom Lash $45 value. Groupon voucher # VS-KG7P-****-9XPR-22M3 and the other was a value of $63 Groupon voucher # VS-C2N3-STHY-LP5H-4N1G. Total of $108. I have tried to contact the merchant on multiple occasions, and I've also tried to contact Groupon. I cannot cancel and get a refund online.. and I cannot find a phone number to talk to a real person.. or an email to send my request to. Please help me get a refund for this purchase. Thank you *****************************

      Business Response

      Date: 03/23/2024

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry to hear that you're unable to contact both the merchant and Groupon. 
       
      May I know did you try reaching the merchant at ************ ? 
       
      If this is the number you tried, please me know, and I can escalate to the concerned team to check on this and update you on the refund request. 
       
      Regarding the Groupon contact info:
       
      Unfortunately, we do not have the phone support active right now. We will resume our service shortly.
       
      Currently, we are helping our customers via Chat and email 24/7 and you can reach us via the following link: *****************************************************************************************************
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:03/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Groupon Merchant regarding a false negative review that has significantly harmed my locally owned air duct cleaning business. The issue arose on March 4th, 2024, when a customer named ****** left a negative review for our services despite never having received them.My company has always strived to provide excellent service to all our customers. We have had numerous successful transactions through Groupon, with satisfied clients who have praised our professionalism and thoroughness. However, ******'s case stands out as an unjustified attack on our reputation.****** purchased a voucher for our services through Groupon, but he never actually scheduled an appointment for us to clean his air ducts. Instead, he opted to refund the voucher on February 22nd, 2024, before any service was rendered. Despite this, ****** proceeded to leave a negative review as if he had received our services and was dissatisfied with them.Upon discovering this false review, I promptly reached out to Groupon's internal team to address the issue. Despite explaining the situation and providing evidence that ****** never utilized our services, Groupon has refused to remove the erroneous review. They claim that they are unable to remove reviews, despite having done so in the past for similar cases.This response from Groupon is both frustrating and unacceptable. As a loyal merchant who has consistently provided high-quality service to Groupon customers, I expect better support and resolution when faced with such unjust actions.I demand that Groupon take immediate action to rectify this situation by removing the false review left by ******. It is imperative for the integrity of my business that such misleading and damaging content be removed promptly.Thank you for your attention to this matter. I trust that the Better Business Bureau will investigate this complaint thoroughly and ensure that appropriate action is taken to resolve the dispute.

      Business Response

      Date: 03/21/2024

      Hello ***,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I'm sorry to hear about the negative review left by one of our customers.
       
      I completely understand how a review can influence perceptions of our business, and I assure you that addressing your concerns is a top priority for us.
       
      You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses. I'm sorry for any confusion!
       
      The best way to get the help you need is to head to your Groupon *************** at ******************************************************. From here you can manage your account, redeem voucher codes, and check out our [support content](******************************************************/support).
       
      If you require further assistance, reach out to our Merchant Support team from the [Contact Us](******************************************************/support/contact-us) page 
       
      OR 
       
      By requesting a callback at ************, Mon-Fri ***** - ***** CST.
       
      Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!
       
      Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:03/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 19, I made a purchase for a synthetic oil change, with the order number being 1000-147192-892423 at a cost of $59. However, upon checking my Groupon account on March 5, I discovered that my voucher was marked as redeemed on February 24. Seeking resolution, I reached out to Groupon support, who advised me to coordinate directly with the merchant. After attempting to contact the merchant 14 times via phone without any response, I approached Groupon once more for assistance. Groupon then informed me they had been in touch with the merchant, who claimed the voucher had been used by mea claim that is completely false as I have never visited their location nor availed myself of their services. I view this situation as fraudulent and am requesting a refund of my purchase. Thank you.

      Business Response

      Date: 03/21/2024

      Hello *******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
       
      I checked and see that we have issued Groupon Bucks for the full purchase price for this order on 3/08/2024. 
       
      The issued Groupon Bucks were used towards the purchase of Order # ********** on 03/08/2024. 
       
      Please let me know if there is anything else I can help you with. Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:03/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to log into my Groupon account on 2/26/24 (this account is nearly 14 years **** **** said "Incorrect email or password". I tried again, but this time I clicked on "Forgot password" since it has been a while that I didn't used Groupon. On the same day I recieved an email saying "...unfortunately there's no account for this address." I contacted "Groupon ***************** (from their website) & explained them the situation. On 2/27/24 I received an email from Nirmal **** says We are unable to find the account with this email address. Kindly confirm any one of the Order number which was purchased in your account." How can I confirm an order number when it has been a while & I can't login. The last communication from Groupon was a REQUEST # ******** on how would you rate the support you received" - that was on 5/17/16". ****** didnt replied back but I received an email from Kanchi on 3/1/24 saying: ...they need more information.: A purchase confirmation number or order number, coupon code, or the amount it was charged to the account". Again, I gave them this information: "July 31st, 2011 for a AAA master clean - $59 for ***** square feet of carpet cleaning from *************** ($180 value) & the last four number of my credit card." I havent heard from them since. I can't remember the date but I called Groupon because I had some vouchers for ****************** either were not accepting the vouchers or were out of businesses & so I was given a credit on those vouchers (if I'm not mistaken) about $200+ in credit. I have at least 8 emails/communication from ******************************** PLEASE help me.

      Business Response

      Date: 03/21/2024

      Hello ******,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I can see that the account was reactivated and you were able to make new purchases as well. 
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

      Customer Answer

      Date: 03/22/2024

       
      Complaint: 21395621

      I am rejecting this response because: I have NOT received an email from ****** B. (other than the one stated above) and the issue have NOT been taken care off. It seems that because I purchased 2 items they consider I accept losing  the cash value of all those vouchers. I'm moving tuesday to ***************** & what is gonna happen to those vouchers that Groupon is not giving me credit for? I'm not talking about a couple of dollars but about $500+ dollars.

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon for window cleaning for a company I have used before. When the downloaded the voucher is said it can only be used in **************** when I live in ***********.

      Business Response

      Date: 03/21/2024

      Hello ****,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I can confirm that our system processed your refund successfully on 03/10/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:
       
      Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status. 

      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a groupon for a cleaning service 8/2023. I did not receive the service or any services from quality cleaning crew and they marked my groupon as redeemed. I attempted several times to contact Groupon and explain to them I did not receive any services. I even provided a screen shot of a correspondence between myself and the company where it shows I never received any services and Groupon still refuses to give me a refund. I just want my money back

      Business Response

      Date: 03/23/2024

      Hello Diara,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: I apologize for the trouble with this purchase. 
       
      I hope you are referring to Quality cleaning crew Order # ********** which is purchased in a different account. 
       
      I can see that this order was refunded to the card used for the purchase on 03/11/2024. The refund should be in your account now. 
       
      Since the purchase was done in a different account with the email address **********************, to get more specific refund information, I request you to contact us from ********************** email address. 
       
      Please let me know if there is anything else I can help you with.  Thank you for your understanding.
       
      Regards,
       
      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 03/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:03/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a groupon back on November 11 2023, costing $219.00 CAD. It says elligable for a refund if I was not a candidate for the treatment in which I am not so I have been trying to get a refund ever since. I have sent email requests ************************************ , used the app refund procedure and have not gotten a response. I have also called every customer support number I have found, all disconnected except one that says due to COVID -19 the offices are closed. Numbers I have called:************** ************** ************** ************** ************** I would just like a refund as promised but would even takre a credit to groupon but can not get a response and the groupon is about to expire on March 11 2024.

      Business Response

      Date: 03/21/2024

      Hello Marijke,
       
      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
       
      Regarding your complaint: Many apologies for the trouble. 
       
      I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
       
      Thank you for your understanding.
       
      With care and kind regards,
       
      Swagat B
      Manager
      Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

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