Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased multiple ***'s club memberships since December 2023 Can NEver redeem or receive a valid ********** membership I just want my money refunded to me. And for them not to steal anyone's else money from them.

  Business Response

  Date: 02/15/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: Many apologies for the trouble. 
   
  We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***********************************. We recommend reaching back out to your financial institution directly to discuss a resolution.
   
  Thank you for your understanding.
   
  With care and kind regards,
   
  Swagat B
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 1st, **** I attempted to purchase a parasailing experience from Groupons site for the next day. I noted that it was a final sale item, which was fine because we were wanting to go. When I had got to the payment page and put in all of my information, the page just kept loading. I never received a confirmation on the page noting that my payment went through (for **** minutes it didnt say anything). So, I thought maybe something weird happened and refreshed the page to try again. Again the same thing happened and so I thought it was the deal itself that was the issue. So I tried a similar deal (same operator though), and same price, and went through all the steps and it worked and gave me a confirmation page indicating I had booked the deal. After about 5 minutes I decided to check my credit card portal just to see what happened those other two times I didnt get a payment confirmation. And they had charged me for the other two times. They also showed up on the My Groupon list but only after I had paid for the last one (the only one that gave me a confirmation on the payment page). So I contacted Groupon **************** right away (within 30 mins of me purchasing the tickets), and explained it was the issue of Groupons website not providing me a payment confirmation that resulted in this error. But they wouldnt issue me a refund. I talked with ******, who Groupon was getting this deal from, and they said that Groupon or the operator would have to issue a refund. I talked with the operator on-site when we went to do the activity and they initiated a refund since it was done in error. I demand that Groupon refund me for the two items that the operator processed a refund for in the amount of $300, since the issue was with their website in the first place. Order number: ********** and booking reference: BR-********** in addition to order number: ********** and booking reference: BR-**********. Groupon **************** kept closing chats on me too.

  Business Response

  Date: 01/29/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry for the trouble with this purchase. 
   
  I ****** the confirmation email which you've sent to us and that has the cancellation confirmation for the Viator booking reference: BR-********** only. The other Booking BR-********** details are not included. 
   
  Can you please help me with the refund confirmation for BR-********** as well from the merchant so that we can look into the issue further? 
   
  With this information, I'll be able to look into the issue further. Thank you for understanding! 
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  
  

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 21149390
  
  I am rejecting this response because: they requested additional information/proof that the merchant requested the refund to me. Im supplying additional documentation from my communication with the merchant indicating that they have directed Groupon that they should refund me for those two bookings that were made incorrectly because of a website error on the Groupon site for not confirming my purchase in the first place, resulting in duplicate bookings. I also forwarded these documents to Groupon directly.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/15/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dash Cam through your Groupon Goods on 12/19/23 Order number #****-146854-127878 This item was advertised as a DUAL dash camera. I have sent this photo several times before, but I am attaching it again. Note the text highlighted in BLUE. What I received was a *cheaper* SINGLE dash camera, NOT the same item advertised.I have exchanged 79 (SEVENTY-NINE) emails with Groupon in the last 28 days, IN ADDITION I have communicated with customer service on ********* after they finally responded to a negative comment I left on your page.I have communicated with several of your associates, including ******* M (who identified himself as part of your complaint resolution team)It has now been weeks, with ZERO communication from your customer service team via email or Facebook.I want you to reimburse me IN FULL for this deal ($63.80) AND $20 in Gropon Bucks that your associate (Joy) promised me I would receive for my time an aggravation. So $83.80 in Groupon bucks.

  Business Response

  Date: 01/29/2024

  Hello Daun,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint:  I'm sorry for the trouble with the delivered items. 
   
  I checked and see that your issue was already escalated to Gods team and it is under review. They are still working to get everything figured out as quickly as possible.
   
  We will be sure to expedite the resolution and update you on the same. 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21148555
  
  I am rejecting this response because:  *********** has not resolved the complaint, they have simply asked me to wait MORE time after I have already waited almost TWO MONTHS. I did not receive the item ordered/advertised, and proved that with the photos attached to the complaint. Thoroughly unacceptable.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon in question is VS-W3PK-4G7B-BG2Z-B24N $105.00 I purchased the attached Groupon as a birthday gift for my daughter-in-law on July 30th, 2023. My credit card was charged and it paid $105 at that time. I printed out the gift groupon and gave it to my daughter in law July 31st. Last month I checked online to see if she used the Groupon (she confirmed that she had not) since I knew it expired January 26, ****, and noticed it said that the purchase failed. I have no idea why or when it failed, but my bank confirmed my credit card paid the $105 to Groupon in July and that I was never refunded the $105. I have emailed Groupon 18 times since December 19, 2023 (when I first realized that the Groupon failed) regarding this issue, and have received numerous responses/excuses from different people, none of which actually applied to my issue. Apparently no one has been researching my file regarding this issue to help resolve this. Groupon provides no customer service phone number, so my only option is to email their **************** center. When you do that, apparently anyone can pick up incoming emails and they send a response without reviewing prior emails. They ask for the same thing again and again, they provide answers that don't apply to my issue, they say they'll send to their Resolutions Team to take care of and that I should hear back from them within 24 hours *** (it's been 10 days, and nothing), All I want is $105 refunded to my credit card on file for the groupon I purchased but did not get to use because the purchase failed (sometime? for an unknown reason?).

  Business Response

  Date: 01/29/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the confusion with this Gift order. 
   
  You initially made the purchase under ****************** account where the transaction was faild and order was not processed. Later, the same deal was purchased under a different account with the email address *********************. 
   
  When you reached us for assistance, you used the email address ****************** so all of us confirmed that the order was failed and we didn't get a chance to look at the account ********************************. 
   
  Now, I checked and see that Order # ********** was canceled and refund processed to Groupon Bucks on 01/18/2024. 
   
  I hope this clears up the confusion. If you have any additional questions, please let me know. 
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

  Customer Answer

  Date: 01/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************* Peak

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept. 29, 2023, I purchased a Groupon order (# **********) and redeemed the orders with the merchant (Diva Royale Drag Show in *************, location: *****************) for Oct. 28, 2023. The merchant sent an email on Oct. 25, 2023 stating that they were canceling the show and gave me the option of rescheduling or request a refund. I called the merchant the same day to reschedule for Dec. 2, 2023. The merchant reached out again stating the show was cancelled due to low ticket sales and provided me the option of rescheduling or requesting a refund on Dec. 1, 2023. I requested a refund the same day, then followed up after a week of no reply to gather more information of receiving a refund. I was redirected to Groupon customer service and initiated the case on Dec. 15, 2023 with an online representative. I was asked a series of questions and the representative reported that they would escalate the case (#********), investigate, and provide a refund. There was no follow up to this case so I reached out to another representative on Dec 30, 2023, to repeat the situation and gather information about the previously opened case. I received a reply on Dec. 31, 2023, stating that I can redeem the voucher. I sent my situation details again and included screenshots of the conversation between the merchant and me. Once again, the representative claimed they will escalate the situation. There was no response until I reached out on Jan. 8th, ****, requesting more information with the ongoing case. The new representative reached out and again claimed the merchant is still accepting the voucher and reported that the situation was out of the refund window now. I resent the situation details and included the conversations between the merchant and me, and the previous Groupon representative. A new representative reached out and claimed they are escalated the situation again on Jan. 9th, ****. There has been no response since my follow up on Jan. 12, ****.

  Business Response

  Date: 01/29/2024

  Hello Jasmine,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
   
  I checked the deal details and the proofs you've provided regarding rescheduling.
   
  In general, it is not our policy to refund the Groupon that is outside the cancellation window. However, in your case, we have made an exception based on the show being rescheduled by the merchant.
   
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
   
  Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21148055
  
  I am rejecting this response because I want a cash refund to my original payment. 
  
  Sincerely,
  
  **********************************

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets to an event for Mon 1/15/24 via Groupon. Per their refund policy, refunds are subject to their Extraordinary Event Policy. The Governor of ********, Gov ****** has issued a disaster declaration. ************* advised residents to avoid unnecessary travel and outdoor activities until 1/16/24 Tuesday. This is an extraordinary event and Groupon will not honor their Extraordinary Event Refund Policy.

  Business Response

  Date: 02/16/2024

  Hello ****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned due to a natural disaster.
   
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
   
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
   
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
   
  Please enjoy and let me know if I can help you with anything else.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 02/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21, 2023 I bought 3 Groupons for a total of $345.08. The order number is 1000-146871-948614. On January 1, **** there was another charge of $147.75 that they tried to charge to my credit card. When I tried to look at my Groupon account, it no longer existed. My Capitol One credit card declined the $147.75 when I told them that it wasn't mine. That day, I also told Groupon about it and that I had no access to my account. They said to wait 3 days and someone would contact me.January 6, ******************************************************* January 8, **** They offered a refund in "Groupon credit" with no way to help me access my Groupon account. It is useless because how am I going to use it with no access to the account that they issued it to? I told them that and that I want a refund to my credit card because they removed my account and so stole my money. I bought a product which they did not give to me = theft. Once again I was offered Groupon credit with no way to help access my account that these supposed groupon credits were applied to. I once again asked for a refund to my credit card because they removed my account and my access to the credit. January 9, **** Groupon said that they would forward the issue to their internal team to look into this issue further and I would receive an update to my request within next 48 hours.I never heard from them again

  Business Response

  Date: 01/29/2024

  Hello *****,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry to hear that you're unable to login to your account. 
   
  I checked and see that your account was temporarily deactivated for security reasons. No worries, we can reactivate your account and you can redeem the Groupon as planned. 
   
  Your issue has already been escalated to the concerned team and they are still working on resolving your issue. Once your account is reactivated, you'll be updated 
   
  Please allow some time and this will be taken care of. 
   
  Please let me know if there is anything else I can help you with in the meantime. Thank you for your understanding.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a night of legoland for my son's birthday for ****** - the charge came back declined by my bank and I got a text message on my phone asking if it was fraud or valid. I responded it was valid. The text said if it was declined to reprocess it - i did. GROUPON PUT THIS THROUGH TWICE. When I got my bank statement I saw duplicate charge for 2 LEGLOANDS at ****** - Groupon says I redeemed BOTH ! I absolutely DID NOT - I only stayed in ONE ROOM with my child but they are refusing to return my money and my bank is saying they are showing them proof they are two different transactions! They absolutely robbed me of the ****** and I will *** them including attorney fees if they do not return my money IMMEDIATELY - I am expecting a full and complete refund in 30 days or i will file a lawsuit against them including interest and attorney fees.

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Groupon, they took a long time to respond then claimed the allotted refund window has passed.

  Business Response

  Date: 02/10/2024

  Hello ******,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I'm sorry that the Groupon was not accepted by the merchant in the location you visited. 
   
  I checked the email you sent earlier to our customer support team and see that the location you visited to redeem the Groupon is: ***********************************************. However, this is not a part of the redemption location as per the deal page. 
   
  You can check for the redemption location on the deal page under the map available at the bottom of the deal page.
   
  I can see that you've initially reached us within the cancellation deadline and In light of the circumstances, I can offer the following options here.
   
  Option 1: I can refund your order to Groupon Bucks. Your Bucks will be ready to use immediately towards most deals on our site, and they never expire.
   
  Option 2: If theres a different deal youre interested in, Id be happy to refund this order to Groupon Bucks and use them to place a new order for you now. If the deal is eligible for promotions, I can place the order at an exclusive discount.
   
  Option 3: I can refund your order to your original form of payment. Please note that if you paid with a debit/credit card, it may take your financial institution up to two weeks to post the credit to your statement.
   
  Which of those options would you prefer?
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 3rd, 2023 I purchased a groupon for a total of $96 to used towards Butcherbox subscriptions. Groupon publicized that it would be valid for customers who had cancelled their subscriptions with butherbox and applied towards new subscriptions. However Butcherbox didn't want to accept the groupon and I cancelled the subscriptions and asked groupon to issue me a refund $96. I did receive an email for the refund amount but there were fine prints to use it within 24 hours - which I missed and because groupon publicize that the groupn bucks never expires, since I didn't have any need to buy anything I didn't do anything afterwards.On Jan 12th I checked my groupon account and noticed there were no refund amount in my account. And I emailed with groupon and several agents would email with conflicting informations and finally not issuing me my $96 and implying that I would have to use the butcherbox subscriptions-which I do not want to!In the past several groupons wouldn't even be accepted by the merchants and it is too cumbersome to keep wirting to customer service and finally report to ******************** for justice. The business practice of groupon is unfair and fraudulent. It shouldn't this stressful and fear of losing my money by doing business with a company. There is no phone number to call but only emailing and several customer agents would reply, various times with various answers making the whole ordeal even more stressful and frustrating.

  Business Response

  Date: 01/23/2024

  Hello ********,
   
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
   
  Regarding your complaint: I apologize for the trouble with this purchase. 
   
  I checked and see that this order is successfully traded and the trade-in Bucks were used for the new purchase (Order # ********** on 01/14/2024). 
   
  Right now, you still have Groupon Bucks: $11.85 in your account. This will never expire until it is used. 
   
  I hope the issue is now resolved. 
   
  I sincerely hope you find your next Groupon experience to be more enjoyable. Please let me know if there is anything else I can help you with.
   
  Regards,
   
  Deepa
  Manager - Groupon Customer Support
  
  

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************