Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with my recent experience at Luxury MedSpa in ********, **. Despite reservations due to negative reviews on ******* I trusted Groupon to work with legitimate businesses.Upon arrival, it was clearly known amongst both parties that I had booked for a Juvederm Vollure injection for nasolabial folds, a premium-grade product. However, the injector insisted that Juvederm Vollure was not suitable for this purpose, contradicting the official Juvederm website.Despite providing evidence, the injector proceeded to give me the runaround and did not provide it even though they had it on hand and that is what I paid for. To add insult to injury, I was charged sales tax for Juvederm Vollure, the more expensive product, which I never received.I have recorded conversations to prove my claims and will not rest until this matter is resolved. I demand action and expect Groupon to address this issue promptly. If this happened to me, it is undoubtedly happening to others.I urge Groupon to look into this matter and contact me as soon as possible. This is unacceptable.Truly yours,***************************

  Business Response

  Date: 05/18/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm so sorry for any trouble or inconvenience. This is not the experience we want you to have, and Ill be happy to help you find a resolution.
  
  We never intend to upset our subscribers, and we genuinely appreciate your thoughts.
  
  At Groupon, we're committed both to our customers and to our merchants. We are actively working with our partners to keep our offerings socially conscious and up-to-date, and to get as many great deals into our customers' hands as we can. That said, we always want to hear what our customers think, and we take that feedback seriously.
  
  I have escalated your request to the concerned team, they will reach out to the merchant directly and will enquire regarding this issue. we will get back to you within 7 working days. We remain at your disposal in case any additional questions arise in the meantime.
  
  Thank you for your understanding.
  
  Regards,
  
  ****************
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase the concert tickets for my two daughters, and it turns out I cannot transfer the tickets to them. I will be out of the country on 07/03/2024, date of concert and explained this to Groupon. They said they could not do anything. In addition, I have purchased concert tickets from Groupon for many years and never encountered this issue. This was a mothers day present for my daughters, and now I am stuck with useless tickets. I cannot take a screenshot of the voucher/ticket as they will not accept this for entrance to the concert.

  Business Response

  Date: 05/26/2024

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you will not be able to use these tickets as intended.
  
  I reviewed the offer details and I'm afraid these are indeed non-transferable. The the name to be added on the tickets is collected at the time of checkout and cannot be changed later.
  
  Unfortunately, since this is a final sale transaction, we're unable to make any changes to your order.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21657070
  
  I am rejecting this response because:
  Groupon is washing their hands and feigning ignorance and should be upfront that tickets purchased as gifts cannot be transferred. Thank you. 
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $40 for ********* O365 Professional Plus from Groupon.com and the seller never sent me the product License Key from *********. I tried reaching out to Groupon but they have no phone customer service and I emailed the seller my several times with no response. The directions are horrible on Groupon.com I just want Groupon to send me my MS ******* Key License in a timely manner or refund my money.

  Business Response

  Date: 05/26/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're having trouble with one of your orders.
  
  I reviewed the email address provided with this request, ************************* but wasn't able to find a Groupon account under it.
  
  If you made your order with a different email, we will need some additional details to locate that purchase and assist you further.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  I also apologize for any trouble you encountered while trying to reach our support team. Though we're currently unable to provide phone services, our email and chat lines are available 24/7. You can access this from the help page on our website: ******************************************
  
  Just select your issue category to get started, and if you're unable to find a solution in the *** section, you can always write to us.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Groupon customer for 11 years. I made a purchase for a local service deal and the local business cancelled and refunded my order which led to a credit of $175.00 being placed on my account. Since the credit has been applied I have been locked out of my account.ref:!**********.!500Uj07s6du is the Support case they gave me on April 8. Since then I have provided Groupon with everything they have asked of me and followed up many times. All the support reps say is we are escalating your case. Locking out a real customer with a credit balance on their account is stealing and a terrible practice by this business.

  Business Response

  Date: 05/26/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for the delay that occurred in your case.
  
  I checked your account and see that it was deactivated in November last year, but we did not receive any follow up from you till April. Since the deactivation was from quite some time ago, reviewing this case took longer than expected.
  
  I see the account has since been reactivated and you have also made some purchases, so I hope the concern was resolved to your satisfaction.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon voucher ($20) for **** Club that doesnt work. I chatted with a representative ******* S online who didnt refund me when I explained to her that the voucher wasnt working and was requesting a refund as it was already charged to my credit card.I asked to speak to a manager and escalate the case and have not heard back from them. She gave me a reference/case number is ******** . I just request a refund because the voucher will not work.

  Business Response

  Date: 05/26/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this.
  
  I reviewed your case history and see that your initial contact was on April 30th, and upon request to speak to a supervisor, your concern was escalated immediately and a supervisor got back to you on the same day.
  
  If you're missing our emails, I request you to kindly check your spam folder as well.
  
  The supervisor had made an exception and provided you with a link to claim a refund in Groupon bucks.
  
  I also noted that you had reported in the chat that your voucher was not accepted as you've already been a member with them previously.
  
  Please note that the deal page does specify that this "Offer valid for new **** Club members only; not value for renewals". If you're unable to use a voucher due to a Fine Print violation, it will not be considered as the voucher not working.
  
  I hope this clears things up. Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 05/01/2024, my daughter and I purchased a deal from Groupon for 200$ Gift Card for Restraunts.com for 35$. Pulled up the site and saw the only 3 restraunts/fast food in our town so we bought it. Once we were instructed to create the account with Restraunts.com you learn you don't have a gift card at all, you have 200$ in credits to buy coupons with 0 face value. Every deal requires more money out of pocket. I contacted Groupon who said they'd need written confirmation from the merchant that the deal wasn't used, AND that I qualify for a refund. ******** says no refunds. Also, there are no participating Restraunts within 40 miles of us. When I tried to send Groupon the proof the deal hasn't been used, the email I was given by Customer Support was given an auto reply general statement to basically start over. After sitting at the hospital all day then thinking you can buy dinner but you can't, bc you spent your money on a scam.

  Business Response

  Date: 05/26/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble and confusion with this offer.
  
  I reviewed the deal details and this offer gets you a $200 Restaurant.com eGift Card. Since you have used your Groupon code to receive this Restaurant.com eGift Card, your Groupon voucher is considered used.
  
  As discussed in the offer page, available certificate denominations vary by restaurant and provider, and certificates are subject to minimum spend requirements and other restrictions.
  
  The offer page also includes a link to enter zip code and view participating restaurants and providers, denominations and spend minimums. This can always be reviewed before purchasing the deal.
  
  Unfortunately, we're unable to offer cancellations on used Groupon vouchers.
  
  If you require any assistance with the Restaurant.com eGift Card, you can reach their support team at ************************ or call **************.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21654889
  
  I am rejecting this response because: the details are vague and elusive. You are the merchant that took the money, the code had to be used for me to even get to the info that made it clear we could not use the deal. None of the valued denomination has been used because we can't that's the entire point. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/06/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for not being able to meet your expectations in this matter.
  
  I want to assure you that we will always go above and beyond to assist our customers in redeeming their ***********************, and ensuring customer satisfaction is our top priority.
  
  While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances. If you have any questions about other purchases, I would be happy to assist you. However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was at a hotel booked through Groupon Americana Inn in pigeon forge *********. The customer service was horrible, the rooms were disgusting (switched to 2 different rooms before leaving). Tried to get refund from the hotel they said I had to deal with Groupon. Groupon refused to give refund and said to go to hotel.

  Business Response

  Date: 05/26/2024

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your experience while your stay at this hotel.
  
  I reviewed your case details and noted that you have indicated you checked out of the hotel after just 1 night stay, and did not finish your 5 night booking.
  
  However, after multiple attempts from our team, you have not provided any proof or confirmation of this. We will require that you provide a written confirmation from the hotel confirmation that you checked out early and they have approved the refund for the remainder of your stay.
  
  Unfortunately, we will not be able to provide any assistance with a full refund without a confirmation of an early checkout, and the hotel's approval for the refund.
  
  I see that given your experience, our team had offered you a $100 credits towards future purchases, and I will be happy to proceed with that if you'd prefer.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon deal for Sculpsure treatment (which is a laser treatment for fat reduction) on 2/27/2024. I went to the merchant on 3/1/2024 to redeem it. After the treatment is done, I realized that the service they provided did not seem like what I paid for (Sculpsure). At this point, the merchant already took my groupon number and redeemed it. When I confronted them with my concern, they admitted that what I received was not Sculpsure. They said it was radiofrequency treatment totally different from Sculpsure. The Sculpsure machine they had in a room looked broken and collecting dust. I told them I paid for ********* and requested for refund. The conversation didn't go anywhere so I came home and contacted Groupon about it. They said since the groupon was already redeemed, all they could do for me was to give me $37 of Groupon credit. I refused because even though the merchant redeemed the groupon I had, it wasn't the service I paid for. Groupon also said they would contact the merchant and pass my feedback. It is 5/1/2024 today and Groupon still has the same merchant selling sculpsure treatment! It's a total scam and shame on you Groupon for advertising such a shady business on your website! I also read through other reviews about the merchant, and it doesn't seem like I was the first person to be their victim. It seems like Groupon cannot guarantee quality of the merchants they list on their website!

  Business Response

  Date: 05/26/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your experience with this merchant.
  
  I reviewed your order details and have escalated your case to our team who will contact the merchant directly from our end to investigate this.
  
  As soon as we have an update from them, we will follow up with you.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21652997
  
  I am rejecting this response because: They checked with the merchant and took their words for it without any hard evidence that the service I had purchased was provided.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/06/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for not being able to meet your expectations in this matter.
  
  I want to assure you that we will always go above and beyond to assist our customers in redeeming their ***********************, and ensuring customer satisfaction is our top priority.
  
  While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances. If you have any questions about other purchases, I would be happy to assist you. However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21652997
  
  I am rejecting this response because:

  They haven't provided me with the proof from the merchant that I received the service I had paid for, which they didn't. This merchant is getting the same type of negative reviews on the Groupon website but Groupon is still advertising them on their website. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/30/2024 I purchased 2 ANY DAY passes with added all day dining to ********* in *********. I did read the fine print (I have a screen shot of it as well) which stated expiration varies. I thought that strange but thought I was safe since I was buying ANY DAY tickets. Only AFTER I hit the purchase button, did the notification pop up that these tickets expire May 10th 2024. I immediately began trying to contact someone with Groupon to explain to them I needed the tickets for July and were not going to be able to use them by May 10th. Their policy says it has to be brought to their attention within 3 days of purchase (it was) but the reply email I got (automated) said it would be up to FOUR days before I got a response. I did however receive a automated response from ****** stating there would be no refund or exchange of tickets and I shouldve read the fine print. Liked I stated before THERE WAS NO EXACT EXPIRATION DATE mentioned in the ad or fine print. It was only shown AFTER purchase. I wouldnt have spent that much money knowing there was an expiration date before our scheduled trip. I wasnt even asking for a refund, just tickets that would be valid in July. I have tried several times to speak with a real person. The phone number *** found sends you to a recording that says due to Covid 19 they call center has been shut down. That was 3 years ago. Please find a new excuse to provide bad customer service. I do not want store credit. I would like for my vouchers to have an extended expiration date through July 30th OR a full refund. Thank you!

  Business Response

  Date: 05/26/2024

  Hello Amaris,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry for any inconvenience you've experienced.
  
  We were notified by your financial institution that a dispute had been issued against this purchase. We recommend reaching back out to your financial institution directly to discuss a resolution.
  
  Please let me know if I can help you with anything else. Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 27, 2024, I went to Liquivida Day Spa in **************, ** for a consultation on possibly getting a dermafiller injection in my chin. I was advised by the technician (*****) at that time that a Restylane Contour injection would be best for that area. We discussed the different options, and she even had me touch and feel a sample Restylane Contour sample she had in the office. At that time, she advised I purchase the merchants Groupon online before my appointment.I made an appointment for Friday, April 26, and purchased the Groupon on Monday, April 22.When I arrived to the scheduled appointment, ***** seemed confused- like she did not recall what procedure I would like to have done. I was then told by the office manager that there would be a $200 up charge for the Resylane contour, and specifically for injections in the chin. When I objected and reminded them that this is what they advised a month ago, they responded by lying and saying that I had come in for Botox- a product which never came up in conversation and was never under my consideration. I asked the business for a refund on my Groupon and was told that was up to Groupon. I walked out without the injection confused and upset. When I reached out to Groupon, I was told that I could not get a refund because the merchant denied my request. I never received a service from the merchant, nor would I like to. The merchant was intentionally deceptive from the beginning, clearly looking to charge me an extra $200 and is now refusing a refund. I no longer trust them to perform any service on my face and have no need for the Groupon. I would like a full refund for the amount of the Groupon- $250

  Business Response

  Date: 05/26/2024

  Hello Shira,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about your experience with this merchant.
  
  Your feedback is highly valuable to us as it helps us enhance the overall experience for you and our future customers.
  
  I reviewed your order and can confirm that your refund has been successfully processed.
  
  Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.
  
  I would like to bring your attention to a couple of important points:
  
  Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.
  
  If it has been longer than 10 business days since the refund was processed and you haven't received the funds, I kindly request you to contact your bank directly.
  
  I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support