Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,850 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 27, 2024, I went to Liquivida Day Spa in **************, ** for a consultation on possibly getting a dermafiller injection in my chin. I was advised by the technician (*****) at that time that a Restylane Contour injection would be best for that area. We discussed the different options, and she even had me touch and feel a sample Restylane Contour sample she had in the office. At that time, she advised I purchase the merchants Groupon online before my appointment.I made an appointment for Friday, April 26, and purchased the Groupon on Monday, April 22.When I arrived to the scheduled appointment, ***** seemed confused- like she did not recall what procedure I would like to have done. I was then told by the office manager that there would be a $200 up charge for the Resylane contour, and specifically for injections in the chin. When I objected and reminded them that this is what they advised a month ago, they responded by lying and saying that I had come in for Botox- a product which never came up in conversation and was never under my consideration. I asked the business for a refund on my Groupon and was told that was up to Groupon. I walked out without the injection confused and upset. When I reached out to Groupon, I was told that I could not get a refund because the merchant denied my request. I never received a service from the merchant, nor would I like to. The merchant was intentionally deceptive from the beginning, clearly looking to charge me an extra $200 and is now refusing a refund. I no longer trust them to perform any service on my face and have no need for the Groupon. I would like a full refund for the amount of the Groupon- $250
Business Response
Date: 05/26/2024
Hello Shira,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your experience with this merchant.

Your feedback is highly valuable to us as it helps us enhance the overall experience for you and our future customers.

I reviewed your order and can confirm that your refund has been successfully processed.

Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.

I would like to bring your attention to a couple of important points:

Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.

If it has been longer than 10 business days since the refund was processed and you haven't received the funds, I kindly request you to contact your bank directly.

I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:05/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted Groupon customer service and told them the vendor refused my services with the Groupon I purchased for her business, You cannot speak with a live person and they take weeks to respond to to emails to purposely drag the process out. They pretended to be escalating the issue and ONLY responding via email weeks later advised me to use the expired Groupons instead of refunding my money. This is the second incidence of this kind in the last 6 months going exactly the same way. I want the 3 Groupons I purchased in the 6 months refunded, the 2 massage coupons Im currently disputing especially.
Business Response
Date: 05/26/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you encountered some difficulty with our support team when trying to resolve an issue with your order.

I checked your order information and can confirm that it was refunded successfully. Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.

Refunds issued as Groupon credit are already available for use in your account. To view your current balance and transaction history, please navigate to Groupon Credits in your account.

For the cancellation request towards other purchases in your account, I'm happy to assist you with it. Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 05/30/2024

Complaint: 21650041

I am rejecting this response because: I clearly stated I no longer want to do business with this company and a company credit do me no good. In the email no accountability was taken by groupon for taking literally weeks to respond to my inquiry but blaming me as if I initiated things late. No, I do not accept this and due to the unethical behavior and unwavering pigheadedness of the company and its policies, I dont want any credits I want all my money spent on unable to use vouchers refunded to my bank account.

Sincerely,

*********************
Business Response
Date: 06/11/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I hope this message finds you well. I wanted to inform you that your refund has been successfully processed.

Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.

Refunds issued as Groupon credit are already available for use in your account. To view your current balance and transaction history, please navigate to Groupon Credits in your account.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 06/12/2024

Complaint: 21650041

I am rejecting this response because: still refusing to return my cash

Sincerely,

*********************
Initial Complaint
Date:05/01/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SCAM SCAM SCAM!!!!! I purchased a Groupon for a three week weight loss program. Realizing that my Groupon was going to expire, I contacted the business to schedule the initial appointment. The woman who answered the phone seemed perplexed by the mention of Groupon and left me on hold for about five minutes. Finally a man picked up the call and stated that he was the owner of this business and advised that I did not qualify for the program purchased and to contact Groupon for a refund. I immediately contacted Groupon. The only way to contact Groupon is through their chat, not with a live person let alone with anyone with authority to issue the refund. I was informed that my request would have to be sent to an investigation unit and that I would be contacted within 24 hours. That was over a week ago and the Groupon is now expired. I contacted Groupon again today and was told exactly what was stated last time verbatim: that the request would be escalated and I would hear back in ************************************************ all of this translates into despite explicit representations to the contrary, Groupon will not refund your money so kiss $90 goodbye. The fine print of the Groupon (attached) explicitly states that a refund would be given to candidates who do not qualify. The business owner would not so much as schedule an appointment and told me to get a refund. SO WHERE IS MY REFUND?
Business Response
Date: 05/14/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear that you were unable to use this voucher "VS-BNFH-2GCJ-ST6K-99ZN" as the Merchant was not honoring you for the service stating that you were not eligible for it.

In this situation, I have checked and I can confirm that your voucher has been already canceled and refunded back to your Groupon credits as you have used Groupon credits as a mode of payment to make this purchase. So, it was refunded back to your original form of payment.

I can confirm that $80.19, the amount paid for this voucher has been refunded to Groupon credits on 02.05.2024.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:04/30/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon is using merchants who are not honoring their groupons. They have an official refund policy that you only have 3 days and then "all sales are final" but this should not apply when you paid ****** for a local service that will not take your voucher. I contacted customer service ( only through email as they wouldn't provide a phone number) and my case was "escalated," but I am not confident that I will be given satisfactory resolution based on comments from previous users who've faced similar scenarios with Groupon. We have also requested a refund from our bank. This should not have to be so difficult. Refunds should be automatic when you paid for a service you won't receive. Groupon not issuing timely refunds for these types of scenarios is tantamount to theft. A sale can not be final if you didn't actually get what you paid for, or anything at all for that matter.
Initial Complaint
Date:04/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased four tickets to a concert in ***********, IN on 21JUL24. I received the confirmation email and the event that I received was 20JUL24 in ***********, **. At first I thought this was something that I had done in error, but when I went back through to purchase the correct tickets, I realized that the 21JUL24 concert is the only one in my area that is showing up for me to select. I immediately contacted Groupon, within minutes, wanting only to exchange them for the correct date and location and Groupon is saying that the ticket is non refundable. Im not wanting to cancel my order, only have the correct date and state!
Business Response
Date: 06/05/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I can confirm that our system processed your refund successfully on 05/23/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

Thank you for your understanding.

With care and kindest regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:04/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number fraud **********. I was interested in purchasing a Speed Boat Adventure but saw that Groupon was offering it as well in a package pack with other attractions. I was excited to purchase it and as my main thing was to go to the speed boat adventure I was able to go to other attractions as well (which was not my main goal). Near the end of the day I finally went to the speed boat adventure and told that the Groupon was no longer offered here. The Speed Boat Adventure was advertised in the ***** of the GROUPON. They attempted to say once reaching to support the the product is non-refundable."After reviewing the Fine Print of the deal, it has been categorized as a Final Sale and unfortunately we are unable to process a refund, irrespective of the circumstances. We understand this may not be your preferred resolution, but it is the policy we must adhere as Final Sale conditions are a part of our agreement with the merchant in order to be able to offer the deal on our site."However this was False Advertisement and image of the Groupon purchase when I purchased it is attached. The annoying this is they attempted to fraud me by changing the name after I requested the refund, but I was able to take a screenshot when I was sending it to someone, thankfully, which provides proof of the fraud. They admit that the Speed Boat Adventure was no longer available on the pass when purchasing, but it was listed on the title and description.
Business Response
Date: 06/05/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've sent a direct email to you from Groupon; please take a moment to review the same and respond to me there if you need further details.

Thank you for your understanding.

Regards,

Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Groupon account was hacked last night and someone used my credit card to buy thousands of dollars worth of groupon coupons. I realize that the actual hacking of my account *** or *** not have been preventable by Groupon. That sort of thing happens. But what happened afterward was inexcusable. The firs thing I did was log on to groupon and change my password. I thought by doing this that it would prevent the person trying to use my account from continuing to use it. I was wrong. Apparently changing my password did not log my account out of other instances and the person with access to my account continued to attempt to make additional purchases. I then immediately contacted Groupon customer service. 3 separate customer service representatives insisted that they could only refer me to their fraud department or even to speak with a manager if I typed into their unsecure chat a long list of personally identifiable information (my name, home address, and credit card information including expiration date). I refused to type in this information into their unsecure chat, especially while there was still someone with access to my account who was actively (even as I typed to customer service) trying to make purchases on my account. I went back and forth with customer service many times, asking to speak to a manager, asking someone to call me, and I got no where. They claimed that they could take no action -- not even to freeze my account from further purchases -- unless I gave them my home address and credit card information. I just started typing the word "supervisor" and even then, I got no where. It is still unclear to me whether there is a supervisor who will respond to me. In the meantime, several hours later, someone is STILL trying to make purchases with my account.
Business Response
Date: 06/05/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I've sent a direct email to you from Groupon, please take a moment to review and directly respond to me over there.

Thank you for your understanding.

Regards,
Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 06/06/2024

Complaint: 21640567

I am rejecting this response because:
The email the Groupon customer service manager sent me is verbatim the exact same email they have been sending since day one. They are saying that before they can help me or even talk to me that I have to email them via an unsecured email the following information

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on card
The amount of the charge(s)
The date of charge(s)
The billing address associated with the card

1) they have access to almost all of this information already. 2) As I have told them countless times already, I refuse to send them personally financial information in an unsecure platform, in part because this is information I should not be putting in an email anyway but also because the whole point of my complaint is that they have horrible security measures. They continued to allow my account to be hacked and my credit card to be charged even after I had changed my password and notified multiple customer service reps that my account was actively being hacked.

Sincerely,

*********************
Business Response
Date: 06/15/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safe.

We encourage you to reach out to your banking/financial institution to discuss this matter further. They will be able to assist you in disputing these charges

Thank you for your understanding.

Regards,
Swagat B
Manager
Groupon Customer Support
Customer Answer
Date: 06/17/2024

Complaint: 21640567

I am rejecting this response because: They have not acknowledged any wrongdoing. They only say that I should contact my bank. Of course I should contact my bank when my credit card is being used. My complaint with them is that even after I changed my password and even after I notified multiple customer service reps that I was being hacked, they allowed the hacking and theft to continue. For hours after I notified them, I was still getting notifications about fraudulent purchases on my credit card. They refused to assist me or escalate my complaint to a fraud department unless I FIRST sent them un-secured messages with personally identifiable information (including my credit card information and home address!). I have dozens of chat and email messages from them that are all identical -- just requesting the same information over and over and they never took any action to stop the fraud. Meanwhile, they were making a profit off of the fraudulent transactions. This is absurd and they should apologize for it and change their practices going forward.

Sincerely,
******* ***
Business Response
Date: 06/22/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Many apologies for the trouble.

Rest assured, we take this matter seriously. We've reset your password previously. For such transactions, please contact your bank to dispute them.

Thank you for your understanding.

With care and kind regards,
Swagat B
Manager
Groupon Customer Support
Initial Complaint
Date:04/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was purchasing a voucher and having issues. Purchase went through twice. I realized that the following week. The voucher had no refund limitation listed and did not state it was a final sale. I reached out to Groupon and was told they would not issue a refund as this was past the 3 day purchase limitation. I searched ****** and Groupon showed a 14 day refund policy, I tried reaching out to Groupon several time and produced pictures of the voucher and information posted by them showing that this was not the case. I never got any real help besides a copy and paste reply from them. Again, this was a duplicate purchase that was done due to technical issues. Some of their vouchers clearly state the conditions and this one did not. It seems like they pick and choose what to disclose up front and for what vouchers. The customer gets stuck with no help from them when they encounter issues and they just give them the run around hoping theyll just go away. Seems very dishonest and legally, they should disclose limitation on the voucher theyre selling.
Business Response
Date: 05/18/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the same order was purchased twice by mistake.

In general, it is not our policy to refund the Groupon that was outside the cancellation window. However, in your case, we have made an exception.

I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/29/2024

Complaint: 21639543

I am rejecting this response because:
I had followed up with Groupon on this as they had emailed me. I am waiting on a response and have not heard back.

When I got the original reply from Groupon via email in regard to my case, they asked if there was anything else they could help with. I inquired if getting a price adjustment for the price paid in the first deal purchase could be done as it was significantly cheaper. I received a reply asking me to send them a screen shot with the lower amount. Implying they could. Their prices are constantly jumping all over the place, but I sent the screen shots which included a much lower price than I paid. Unfortunately, every time you reply to them via email, you get a new customer service representative and a lot of them are unwilling to help. I received a response saying they would not adjust the price because I had been given a $50 discount refund on the purchase. This was not a discount or refund. It was a gift card (my husband gifted me)I used to pay for part of the deal when I bought it. I replied with this information but have yet to hear back. I have reached out multiple times with no response.
Thank you!
Sincerely,

*****************************
Business Response
Date: 06/05/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble with your duplicate purchase.

I checked and see that One of the Orders # ********** was already refunded to Groupon Bucks through the ************ refund option on 05/18/2024.

You can check your balance any time from your [My Groupons](***************************************************************) page.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:04/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 21st I was received emails about purchases I was not making with my groupon account. Someone had purchased $318 worth of tickets to a soccer game in ********* with my debit card attached to my Groupon account. Immediately I contacted their live chat support and made them aware of this situation. They told me they would escalate this matter and that someone would be reaching out to me via email to help resolve my issue. Nobody is reaching out to me and every time I go back to talk with the live chat support they keep giving me the same run around. Now April 29th 2024 I received an email from Groupon to change the password on my account only to find out that my account has been deleted. Again I tried the live chat support and they just told me they have escalated this to their "Account Specialists" and someone should be reaching out to me within 3 business days. I have all my chat transcripts.
Business Response
Date: 05/14/2024
Hello Preona,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with ******************* FC Order # ********** refund.

I could see that you have provided your bank information for processing the Wire transfer refund for the traded Groupon Bucks.

We will process your refund asap and update you once done within ***** business days.

Please let me know if there is anything else I can help you with in the meantime.

Ive provided more specific refund details in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they keep to their word. As of this day May 20, 2024, I still have not recieved my refund.

Sincerely,

***************************
Initial Complaint
Date:04/29/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. I purchased a Groupon package for the a suite at the ****************. 2. I received a confirmation email 3. The day before I was to check in, I phoned the resort, only to learn that they had no record of my reservation 4. The Transaction apparently had a problem Processing, But I was NEVER notified despite the fact, they clearly had my email since they sent me a confirmation email . In addition, the deal appeared in my app under "my Groupon"5. Luckily, I was able to repurchase again, but they would not honor the original price ($259) and I had to pay $359 or $100 more I want that $100 refunded.Seems like a huge scam to me!
Business Response
Date: 05/14/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your initial order was not processed due to security reasons.

I could see that you've once again made the purchase for the same dates foe a different price. Unfortunately, I'm unable to issue the price difference since the prices are dynamic and vary from time to time.

As offered earlier, I've gone ahead and issued $50 in Groupon Bucks to your account.

Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

I want to assure you that we will always go above and beyond to assist our customers in redeeming their ***********************.

While I understand that you are not satisfied with the previous responses you have received, please know that we have made every effort to help you and have provided you with the best possible solution given the circumstances. If you have any questions about other purchases, I would be happy to assist you.

However, I regret to inform you that I am unable to further assist with your specific request, and we consider this matter resolved.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and, while disappointed with the company's response, I do not wish to proceed further.

Sincerely,

*******************************

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Groupon, Inc. is NOT a BBB Accredited Business.