Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,848 total complaints in the last 3 years.
1,321 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday, April 13, 2024, I had purchased a $126.75 Groupon voucher for **************** Services. On Monday, April 22, 2024, at approximately 0915, I had arrived at **************** Services. I then entered the buisness and was approached by the owner. The owner had told me I had to leave my car over night, **************** Services did not offer pick up and drop off services. I had scheduled time off from work on April 22, 2024 for my car to be detailed. When I had purchased the Groupon it stated **************** Services provides pick and drop Services. It did not state on thr Groupon lage I had to leave my vehicle at **************** Services overnight. I was never told about this information when I had called to schedule an appointment on April 13, 2024.I had contacted Groupon's online chat and had spoken to two separate Groupon's customer service agents, to receive a full refund on April 22, 2024. Groupon's customer services told me they will not give me a refund because I can only receive a refund with 3 days of the purchase date. The Groupon customer service agent's that had interacted online ended the online chat while I was asking questions. I believe Groupon should reimburse me for the full Groupon voucher, due to the false information stated on **************** Services Groupon page.I did my diligence and took the time to read into **************** Services policy which they do not follow. I had purchased the Groupon voucher in good faith that **************** Services would provide the services that they offer on the Groupon page. Again, I am asking for a full refund for the purchase I had made on Groupon for $126.75.
Business Response
Date: 05/14/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked all your previous communications and see that we have already provided the self-service refund link for your Xtreme Detailing Services Order # ********** on April 23, 2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:04/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I purchased a workout Groupon and after the purchase I ended up having back injury due to which I was not able to use the voucher . I had cancelled it and I remember seeing close to 52 or 58 Groupon bucks in my account. Now I don't see that bucks in my account. Upon contacting customer support, they informed me that the voucher was never cancelled and refund deadline has passed. I tried expelling to the agent that the Groupon was cancelled and had Groupon bucks. Agent just ended the chat by saying they can't help. Please look into my account and do the needful.I need my full refund.
Business Response
Date: 05/14/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon due to health issues.

I checked your account and see that you've traded your Groupon SPENGA ***** Order # ********** for Groupon Bucks and it was not used within the mentioned timeframe. Due to this, the original order was reinstated and it is now active.

In general, it is not our policy to refund the Groupon that is outside the cancellation window. Here is the refund policy's link for your reference: ****************************************************************

However, in your case, we have made an exception based on the health issues.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:04/27/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased whale watching ticket April 16,2023 and went to use it today. I was unable to book event because ticket expired. Whale watching is seasonal and I understood these tickets dont expire.Groupon refused to help with the issue. The fine print on their website when purchasing does not contain an expiration date.
Business Response
Date: 05/14/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

As we mentioned to you earlier by our customer support team, the deal fine print has the info, "Promotional value expires Oct 31, 2023".
I request you to check the fine print for all the deals before making future purchases.
Regarding the feedback shared regarding the customer service: Thank you for sharing your feedback and I'll pass this to the concerned team for future improvements.
To help you with the trouble, I've gone ahead and issued $10 in Groupon Bucks to your account.

Groupon Bucks are available in your account immediately and expire 180 days after being issued. If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

We love having you as a customer and want you to continue to love using Groupon. I sincerely hope you find your next Groupon experience to be more enjoyable.

Please let me know if there is anything else I can help you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:04/26/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It seems groupon has been racked or running a scam. I had 3 fraudulent charges for random concerts and services I didn't purchase. My PayPal was linked to Groupon so my bank account and routing number was used. It seems the representing said he couldn't find vouchers for the transaction even with the transaction ID and invoice I'd. It seems the scam used my account then got refunded to their own account. ********************** still has yet to loom into or make the issue right. I believe this is an external scam that has happened to many
Business Response
Date: 05/18/2024
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that 3 orders were placed in your account without your authorization.
Rgarding Order # **********:

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for Enhanced By Tea. We recommend reaching back out to your financial institution directly to discuss a resolution.

Since the dispute is filed, instead of resolving the issue with us, you should work with your bank directly to discuss a resolution.

Regarding iV Bars Order # ********** and ******************** and Family Chiropractic Order # **********:

Additionally, we encourage you to reach out to your banking/financial institution to discuss this matter further. They will be able to assist you in disputing these charges.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:04/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After purchasing tickets from Groupon, I used klarna as a payment option. When it was time to get my tickets and after I finished with my payment plan on klarna, Groupon said they never got the money and that the order failed. I have contacted Groupon numerous times and they said they can't do nothing for me. Klarna provided me with a case number #S4QKFTP9FWDJRQ25 were Groupon told them that the tickets were redeemed but I never got them. Please help
Business Response
Date: 05/14/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your order failed due to the card decline error.

I checked and see that your Order # ********** and Order # ********** was not charged and it won't reflect on your bank statement.

if you still believe you are charged, please help me with the screenshot of the bank statement reflecting both charges. With this information, I'll be able to look into the issue for you.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:04/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. Purchased Groupon in May 2023 2. Tried to redeem per instructions on voucher by calling the business 3. No response in spite of several voicemails left to business 4. Notified Groupon I was unable to use voucher due to lack of response from business 5. Groupon expired Sept. 6 and I never received update 6. Groupon representative asked me several questions over email and promised to work with vendor 7. I answered all questions but stated I was no longer able to use voucher even if merchant agreed to extend 8. After 5 more emails from Groupon, they still had not answered my request for a refund; kept promising they were working on it and would get back to me; I would wait a while with no response then would send a follow up email; their response was always that they would escalate my ticket and get back to me; I responded that my next step was to contact BBB.9. I then received email from Groupon with a "solution"- which was that the merchant agreed to extend the Groupon. I had made it very clear I did not want an extension as I am no longer able to use it but demanded a refund. The email (from January 2024) was from a different rep and was addressed to the wrong person, not me. It was oddly worded and looked like a scam. 10. They refused my many requests to provide a phone number I could call to speak to a person since email was not providing resolution. 11. I am now at an impasse and just need my money refunded. 12. I can provide the emails if needed
Business Response
Date: 05/14/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to contact the merchant and redeem your Groupon.
I could see that our Internal team has confirmed that the merchant is open and honoring Groupon.

In general, it is not our policy to refund the Groupon that is outside the cancellation window. Here is the refund policy's link for your reference: ****************************************************************
However, in your case, we have made an exception.

Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/16/2024

Complaint: 21630792

I am rejecting this response because:
As stated in my many emails to Groupon, I am not interested in Groupon credit, vouchers, bucks, etc. This is my third bad experience with Groupon (but the only one Ive pursued with BBB) and I will not be using Groupon services ever again. I need the money I paid refunded.
Sincerely,

***************************
Business Response
Date: 05/31/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for the trouble with this purchase.

In general, it is not our policy to refund the Groupon that was outside the cancellation deadline back to the card. However, in your case, we have made an exception.

Ive provided more specific refund informationin my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 06/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a Groupon *** membership and **** club said they don't honor it because of complications with computer systems, they said get a refund from Groupon - I haven't used the coupon I tried getting a refund on Groupon site and got a email saying they get in touch with me in 4 days it's been weeks - I need a refund I haven't used this coupon because it doesn't work!!!!
Business Response
Date: 05/14/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you're unable to redeem the Groupon as planned due to the fine print restriction, "Offer valid for new **** Club members only".

We were recently notified by your financial institution that a dispute had been issued against a purchase you madespecifically, your Groupon for ***'s Club. We recommend reaching back out to your financial institution directly to discuss a resolution.

Since the dispute is filed, instead of resolving the issue with us, you should work with your bank directly to discuss a resolution.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:04/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a reservation for a hotel in *********** April 18-21,2024 once I made it to the hotel I checked in got my key okay the next day we go out come back to the hotel locked out of our room. Okay we went to the front desk to see what was going on they informed us that Groupon made the reservation but never sent over the payment so they asked us to reach out to them. Groupon doesnt have a number so we had to text them they said we are sorry but your refund window has expired I told them I didnt cancel anything so why I cant get a refund or yall need to pay this hotel we are stuck outside and they want allow us back in until they get a payment. We were informed someone will reach out to us in a couple days I told them what you mean a couple days when Im stuck outside they said we are sorry but they will reach out. Okay we had to make another reservation using book it.com So today makes a week still havent heard anything but they still working on it.
Business Response
Date: 05/14/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your reservation for Holiday Inn Express *********** was canceled and refunded to the card used for the purchase on 04/29/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Initial Complaint
Date:04/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I have reached out to Groupon for over a Month, with zero response, there is not phone number or email address to contact them, I tried the chat line, with zero luck, My account was hacked I reached out to Groupon the same day to let them know to not process those orders and they did anyway, saying too late to cancel even if I told them, it was not me.They used my Groupon BUCKS! Bowlero bowling was not me, 1000-147402-545255.1000-147402-597694 Was not me Cologne was not me. ********** was not me another cologne.It has been very difficult to communicate, even on Chat line they disconnect you and say it has been elevated to another team and someone will reach out to you, No one does.Please all I want is my Money back ! Help
Business Response
Date: 05/18/2024
Hello **********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that the goods order was purchased in your account fraudulently.
I checked and see that our customer support team has already resolved your issue by refunding the Groupon Bucks for all the 3 orders.

Also, I can see that you were sent a password reset link to change your password. I hope you completed resetting it and the account is safe and secure now.

Regarding the Groupon contact info: We assist our customers 24/7 via chat and email and you can reach us using the following link: ******************************************. Once you navigate inside any options in the **** you will get the chat and email options to reach us.

Ive provided more specific refund information regarding the amount in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/22/2024

Complaint: 21629886

I am rejecting this response because: It should have not taken me going to BBB.ORG to obtain a resolution. This is an Ongoing problem with Groupon-They need to have a listed phone number and working **************** email address, not auto responses. I do not accept would like Groupon to take it a bit further and offer me something for restitution of my time and aggravation

Sincerely,

*******************************
Initial Complaint
Date:04/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 22nd I purchased a few products through a 3rd hand provider on the site. Order # **********. I had accidentally put in my previous address for a building that has since been demolished and is no longer able to receive mail. The package failed to be delivered, but I did not receive my money back. I have been trying to contact Groupon and the 3rd party provider ever since I learned of the mistake (over a month ago) and have sent my correct address to them multiple times, and followed all of their allowed contact options, but have yet to receive any responses whatsoever. I would like to either have the products sent to my correct address, or at this point would just preferred to be refunded for the amount spent,
Business Response
Date: 05/14/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your product was sent to the incorrect address.

I checked and see that your order is now refunded to the card used for the purchase on 05/01/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 05/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

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