Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was double charged by Groupon for a smog check. I purchased the voucher on 4/10 for $39. I used the voucher on 4/22 for the smog check. The problem is when I used and redeamed the voucher for the smog check, Groupon charged me again for $39 and marked the new purchased voucher as redeemed. This additional $39 charge needs to be refunded. Groupon is not refunding the money that they charged me a second time.

  Business Response

  Date: 05/18/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that the order was purchased twice accidentally and marked as redeemed by mistake. 
  
  I can see that your issue has already been escalated to the concerned team and it is under review. Our Internal Team is still working to get everything figured out as quickly as possible. I'll be sure to let you know once there's an update.
  
  Thanks for your patience, and please let me know if you have any questions in the meantime.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $175.00 to Groupon for "A Perma-nently Beautiful You" for permanent eye-brows and lipliner on March 1, 2024, expiring June 28, 2024. Not revealed was the fact that the service was offered in *****, ****. I live in ***************, *******! I attempted several times to call the disconnected/no new # listed on my Groupon's bank account withdrawal's phone # **************, unsuccessfully. No success either with the many email addresses given. My bank gave me a temporary credit of $175.00 until Groupon falsely informed them I had received the service! (which I did not). The bank then withdrew the $175.00 credit from my account. Please know I never would have paid $175.00 if I had known the service was offered in *****, ****! Thank you in advance for helping me get my $175.00 back!Sincerely,**************************************

  Business Response

  Date: 05/15/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that your Groupon was purchased for the incorrect location. 
  
  I checked and see that the deal page has the redemption location as, "The Heathers, 1877 *****************************************, ****** UT 84092".  On the deal page, once you scroll down a little, you'll find a map which has the redemption location mentioned for all the deals. 
  
  In general, it is not our policy to refund the Groupon that is outside the cancellation window. However, in your case, we have made an exception. 
  
  Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a massage and was very displeased with the appointment. It was very unsanitary and disgusting. I made a complaint with Groupon customer service and was told I would receive a full refund for the cost of the purchase. I responded to customer service twice accepting the decision but I have not received a refund and no one has returned my emails. This occurred back in February 2024.

  Business Response

  Date: 05/11/2024

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your request, I understand that you accepted the credits offered and wish to add it.
  
  I am really sorry for the delay in providing you with the resolution.
  
  I've just issued a refund of $ ***** in Groupon Credits to your account.
  
  The credit is available to spend immediately and will never expire. You can see your available credit in the top-right corner of your My Groupons page, where it says 'Groupon Credits balance'.
  
  When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for the company in good faith. But Groupon knew that the company wasnt honoring their Groupons from existing customers that purchased from them already. As you can see in the fine print it doesnt mention anything about existing customers can not purchase this **********************.

  Business Response

  Date: 05/15/2024

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your request, I understand that you wish to cancel the voucher due to the fine print restrictions.
  
  I've gone ahead and issued a full refund to your original form of payment and removed this Groupon from your account. You'll receive a separate automated email message to confirm this as well. Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded. 
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  Deepa 
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a birthday gift of a groupon from my daughter in December of 2023. My daughter is a single parent and it was quite a sacrifice for her to spend so much for a gift. However, I have had some medical issues so I could not use the gift because it is an infusion which I can not have. After calling the provider for weeks with no response, I began trying to contact groupon in January and the first part of February to see if I could get the amount changed into groupon bucks. However because they dont have a customer service phone number and only a chat system there was constant confusion of what I was asking for and/or I received no response at all. I didnt receive a response until March 22nd the day before the groupon was to expire and then when I responded I never received another response back. It was as if they wanted it to expire. I mean after all, they already have their money. I feel like this is a scam. They dont make it easy to contact anyone when you have an issue and then they dont respond. I sent them a message today to see if I can get the groupon as groupon bucks so that the money does not go to waste and the response is that the Groupon is already expired so they can not issue the groupon bucks. But if they had resolved this from the beginning when I first reached out in January I could have actually used a service via Groupon and not be looking at my daughters hard earned money going down the drain. My daughter, *****, paid $84.64. That is not easy to come by as a single parent paying daycare for a 5 year old. These people are disgusting with the way they do not care and delay to the point you lose your hard earned money. They have no right to steal from hard working people. The Order # ********** | It was purchased on Nov 28, 2023. They need to give me a credit of groupon bucks or give my daughter back her money so we can go somewhere else.

  Business Response

  Date: 05/15/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Gift Groupon as planned due to medical issues. 
  I checked all the previous communications and see that we have already sent the self-service refund link to the Gift purchaser on May 4, 2024.
  
  Can you please request the Gift purchase ***** S to check her email regarding the refund options provided? 
  
  If you still need the refund to your account, I can see that the Gift was purchased under the email address ********************* as a Gift. The refund will be credited to your ********************* account. However, I can see that this account has 0 orders and your orders are under ***********************. 
  
  Can you please let me know how you like to proceed? Either request the purchaser to check the email regarding the offered refund OR process the refund to the Giftee account ********************* ?
  
  With this information, I'll be able to look into the issue further. 

  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bunch of stuff on groupon. They have a moneyback guarantee yet there's no way to contact them to get my refund and I don't know what else to do.I purchased 6 of these deals and they were 79.80$ each

  Business Response

  Date: 05/11/2024

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your request, I understand that you did not receive the cashback for the purchases you made.
  
  I sent you an email separately from Groupon as we are unable to find the order details.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon that I was unable to use. I spoke to customer service. They told me no worries. They will turn the credit for the Groupon into something called Groupon bucks. I had over $154 in Groupon bucks when I went to check if the bucks had arrived. It never arrived. I file the complaint with Groupon and it was over four months of fighting before I was able to get the Groupon bucks, I speak to customer service representatives on the phone by email and they told me that they dont do anything like that and I would have to Wait . I waited for months when they told me it was supposed to take 24 hours. Now that I finally gotten the Groupon bucks, I want to take my kids out because its spring break and I look at my account and its only $10 there. Im beyond frustrated with the service from Groupon. Someone was able to take the money out of the account and make their own purchases and redeem these Groupon and I dont understand how and I basically got robbed. Ive been asking for help and it seems to be falling on deaf ears. The company is horrible when it comes to customer service they took months to give me back my Groupon bucks and now that I finally got it its just stolen out of the account. I keep asking them to look into it and see whats going on and nothing is happening so Im spent the money and never got any of the services. People are able to go into your account and steal your Groupon money and its not fair and Groupon needs to tighten up up on that. Im in shelter and Im trying my best to have my child. Have a great experience and I spent my money and I would like to use my Groupon box. Its not fair for the consumer.

  Business Response

  Date: 05/15/2024

  Hello Alana,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear about the unauthorized purchase in your account. 
  
  I checked and see that your Order # ********** was full refunded to Groupon Bucks on 05/03/2024.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Please let me know if there is anything else I can assist you with. Thank you for your understanding.
  Regards,
  
  Deepa
  Manager - Groupon Customer Support 

  Customer Answer

  Date: 05/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11, 2024, unauthorized purchases were made through my Groupon account. The total was $172. The purchases were for 4 tickets to #Jaquees at **************". I did not make these purchases and don't even know who this performer is. I contacted Groupon and informed them that my account had been hacked and unauthorized purchases were made. They advised me to change my password, which I had already done. After a couple of brief emails, Groupon made the decision that the puchases HAD been made by me and refused to refund my account. I continued to try to contact customer service, but they refused to take any further action. This is completely unacceptable for this company to perpetuate the unauthorized use of customer accounts. I have never asked for a refund from Groupon before and only purchased children's-type activities in the past several years. It is obvious, upon reviewing my past purchases, that these tickets were completely out of the norm for my account. Its unacceptable for Groupon to refuse my request for a refund in this situation.

  Business Response

  Date: 05/15/2024

  Hello Cara,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  After reviewing your inquiry, it has come to our attention that there were unauthorized purchases made using your account.
  
  As previously mentioned, I want to assure you that the security of our customers is paramount, and we utilize industry-standard tools to safeguard your information.
  
  To further protect your account, we have removed the credit card associated with it.
  
  We strongly advise you to contact your banking or financial institution to discuss this issue in more detail. They will be able to assist you in disputing these charges, as we are unable to process refunds.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to the intrepid museum totaling $72. Groupon double charged me and refused to issue me a refund. They stole from me and I want my money back. I have the bank statements to show for it. They even acknowledged this and still refused. I reached out to them on ********* My ******** name is ***** but my name is Maxmillian (for context) it was my only way to reach them because they intentionally make it impossible to get support through the app

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked hotel reservations with Groupon Merchant. Upon arriving at the hotel I wasnt able to checkin into the hotel and receive a room because Groupon never sent necessary payment. I and the merchant called Groupon 4 times to solve the issue. I also attempted to resolve issue via chat on their chat system. The issue was not resolved and the necessary payment was not sent to the hotel upon repeated request. After 6 or 7 attempts to resolve issue. I then requested a refund because of no success of recovering needed payment to hotel allowing me to acquire a hotel room. Once requested Groupon then stated, it was pass the cancellation period. I also reminded them of the ongoing issue and the lack of payment provided to accommodate paid reservations. I would like a refund and to also warn others of this fraudulent activity. I then had to make another purchase of reservations to an hotel separately because I had already flew to *********** and had no where to stay. Please resolve this ongoing matter and investigate this issue.

  Business Response

  Date: 05/18/2024

  Hello ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're unable to check-in as planned due to the merchant issue. 
  
  I checked and see that this reservation is now refunded to the card used for the purchase on 05/07/2024. 
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support