Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to Groupon trying to get refunded several times due to merchant issues via email, and using their overseas customer service online chat, only to get constantly hung up on. They repeatedly ask for my Groupon redemption code which I provide them with but yet can never find my purchased vouchers. 1 customer service representative was even asking for my credit card information which raised a red flag. Most of my Groupon service vouchers are an 1 1/2 -2 hour drive to even redeem. I have documentation of such for all the following inquiries: 1) Lashed out by *** $79.80 The merchant ignored, doesnt answer my numerous phone calls,( I left voicemail messages) to even book an appointment for my prepaid lash service. 2) Lash&Ink $75.40 to book the appointment online she charges $25 non refundable fee which was not disclosed on the voucher. I already prepaid for my service but yet I went ahead anyway and booked the appointment online with my credit card information only to have the merchant decline my appointment after reaching out to her repeatedly with having so many problems. 3)Beauty Bar by ******* $54 Groupon changed my expiration date from 8-18-24 to 3/21/24 so now it expired before I could use it. 4) **************** Studio $112.50 did not disclose paying an extra $50-$300 fee besides using my prepaid Groupon for long and thick hair for this service and suggested I try to get a refund from Groupon. 5) ********************* $36 expired Groupon which I have no idea how to get my money back along with many other expired Groupons besides. They are quick to take your money but not refund you when problems arise. I just would like my money back and no longer wish to do further business with this unethical, unprofessional and fraudulent company.

  Business Response

  Date: 05/14/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear about the merchant issues with your Groupon orders. 

  I checked each of the order you've mentioned and provided the update on the request. 

  Ive provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These Groupons expired and I asked for a refund The order number for your purchase on December 21, 2023 is 1000-146874-056535.and order number 1000-146891-122302

  Business Response

  Date: 05/07/2024

  Hello Shay,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear about the cancellation. 
  
  I can see that you've requested a refund for the expired Groupons. 
  
  Unfortunately, I'm unable to issue a refund for this voucher because it has expired. The expired vouchers are not eligible for a refund. However, you can still use the expired Groupon for the paid value at the same merchant for the same option purchased. 
  
  Here is the refund policy's link for your reference:  ***************************************************************************;
  
  Regarding the order 1000-146874-056535: I can see that this voucher was marked as redeemed on 12/29/2023. 
  
  Also, may I know the reason for the refund request for Order # **********, please? 
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about the 15th of January, 2024 we ordered three (3) discount coupons from Groupon for a tour of ****************** in ********, **, for myself and my two (2) brothers. These tours are by appointment only and my brothers traveled from the East and West parts of the country. I had made the appointment and a friend suggested that we look and see if Groupon offered any coupons. We looked and, yes they did. So we ordered one for each of us. Came time for the tour, which was on the twenty eighth (28th) of January and we had no coupons which we have never gotten as this date. Our Credit Card bill came and we are billed for the coupons. My wife contacted Groupon about receiving a refund for the tickets. She was ask for the order number and we have none due to not receiving the order. The person stated that without an order number there could be no refund and also the three (3) day window had passed to be eligible for a refund. Keep in mind that our Credit Card statement did not arrive until the mid of February and that is when we found that we were billed for the coupons. Receiving no relief from Groupon, I took the statement to our bank and protested the charge from Groupon. Just late last week we received a letter from the bank saying that there was no mistake in the billing. I took that letter to the bank and showed it to one of the managers and was told I need to contact Groupon. We had tried that before and got nowhere. So Im filing this complaint with you about the way Groupon conducts business. Also today I mailed copies of the chat and all of the paperwork about this issue to the banks main office. Should you want a copy of the online chat my wife had with the person at Groupon, let me know and Ill email it to you.Sincerely,***************************

  Business Response

  Date: 05/18/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned. 
  
  I checked and see that the Groupon was purchased under the account with the name ************** I could see that this order is now disputed with your financial institution. 
  
  In this case, we recommend reaching back out to your financial institution directly to discuss a resolution. Since the dispute is filed, instead of resolving the issue with us, you should work with your bank directly to discuss a resolution.
  
  Also, since the account holder is ************, if you require any additional details, please request the account holder to contact us from the concerned Groupon account to look into the issue further. 
  
  Please let me know if there is anything else I can assist you with. Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 05/20/2024

   
  Complaint: 21621412
  
  I am rejecting this response because:
  
  I am not accepting the businesses offer. Im not sure if inas able to forward to you the chat message where Groupon admits that the coupon was frozen in their system at the time I was to use them making them unavailable to use at the time of our appointment. Unfortunately my skills are not  good enough for me to enclose the chat correspondence .

  
  Sincerely,

  
  ***************************

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted contacting the company by phone and email per there instructions for assistance regarding refunds for business that have moved/closed, unexpired Groupons requesting to exchange. Unfortunately to no avail I've had no resolution from the phone number **************) they provided, nor the email ************************************* I emailed Groupon on 4/4/24 and received an auto generated response from the email noted above stating if the App was not working to simply respond to the auto-generated email for assistance. Strange, run-around around there, as I spent time emailing and responding 12x's with no further responses of the auto-generated system or company.I require direct assistance clearing up my account by phone. A working phone number is prudent to address multiple issues regarding refunds. The number I called said it was for Direct TV?!Unfortunately, my app does not allow me the option to request refunds or assistance. Hence, why Groupon provided the phone and email (image attached showing this) clearly knowing some folks app does not work for these requests.Please assist me in speaking directly to a live Groupon **************** Manager to resolve all further issues once and for all.Thank you, as kindly as I can muster after the frustration and runaround I've been given.

  Business Response

  Date: 05/18/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about the cancellation for multiple Groupons.
  
  I've checked into your situation, and it turns out that the period we allow for refunds has already passed. This means we're unable to process a refund or accept a return at this moment.
  
  However, could you please help me with the reason request for each Groupon so that I can check and update you on the resolution?
  
  Regarding Groupon contact info:
  
  Unfortunately, we don't have the phone lines active right now. However, we are assisting our customers via Chat and email 24/7. You can reach our customer support team at any time via chat and email using the link: ******************************************. ;
  
  I've attached the screenshot reflecting the chat and email options on our website.
  
  Please help me with the reason for the refund for each Groupon order to check for you. Looking forward to your reply.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 05/26/2024

   
  Complaint: 21621401
  
  I am rejecting this response because:

  This is not resolved due to Groupons' technical issues or lack there of proper IT and Customer Support that can and will not/have not reviewed the facts I've taken the time to provide, but instead give me a blanket statement with no regard to the timeliness of issues.

  Here is all the correspondence I have at this current time, minus attachments I provided them directly, but can supply to BBB if necessary to help resolve these outstanding complaints.

  Groupon 1st response 5/18/24 10:35am:

  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

  Regarding your complaint: I'm sorry to hear about the cancellation for multiple Groupons.

  I've checked into your situation, and it turns out that the period we allow for refunds has already passed. This means we're unable to process a refund or accept a return at this moment.

  However, could you please help me with the reason request for each Groupon so that I can check and update you on the resolution?

  Regarding Groupon contact info:

  Unfortunately, we don't have the phone lines active right now. However, we are assisting our customers via Chat and email 24/7. You can reach our customer support team at any time via chat and email using the link: ******************************************. ;

  I've attached the screenshot reflecting the chat and email options on our website.

  Please help me with the reason for the refund for each Groupon order to check for you. Looking forward to your reply.

  Thank you for your understanding.

  Regards,

  Deepa

  Manager - Groupon Customer Support

   

  My 1st response 5/24/24 9:52am

  Hello and thank you for reaching out with a working email to assist me with multiple Groupons I've been requiring assistance with.

  I am not sure the best way to do this with out making this very confusing. I am going to do the best I can with the first 3.

  1. Made in the Shade:

  Unfortunately, this Groupon was bought as a gift, but the giftie needs additional work before tinting and additionally do not have that many windows. (2 attachments regarding this.)

  2. Skinbysiibeauty:

  Request for a refund on the attached Groupon for Skinbysiibeauty. Within a day of purchasing this Groupon I reached out to the buisness to learn the moved 20+ miles from the expected location that was listed on the Groupon purchased. 

  The buisness owner completely understood I'd want a refund, but let me know that I would have to request that from you. (2 attachments regarding this.)

  3. Raise the Bar Med Spa

  Request for a refund on the attached Groupon for Raise the Bar Med Spa. The day it was set to expire (8/3/23), at which point, I knew I couldn't redeem that day, I attempted to trade in this Groupon. I wanted to trade this cost of this Groupon for one much closer to home and having more availability to schedule around work.

  Strangely and unexpectedly, the option to trade in before expiration is not valid through midnight AZ time, but disappeared around 7:30pm. It was somewhere between the time of 8:30 and 10pm that I went to finalize the trade in option upon considering what I would want to use the trade in value for. (2 attachments regarding this.)

  I will begin another email following a response to resolve the issues with the above 3 that are detailed.

  Kind regards

  Groupon 2nd response received 5/24/24 8:15pm

  Hi ,

  Thanks for getting in touch. I am sorry for the trouble.

  For the voucher "raise-the-bar-med-spa-9" and "skinbysiibeauty", I regret to inform you that currently there is no option to extend the expiration date. I would like to help you with this issue, but we are unable to provide credits to the expired vouchers.

  Once your Local voucher is expired, you can still use it the same way you would have before whenever you wantthe only difference is that it's worth the original price of the deal, instead of the promotional value.

  And for the voucher "made-in-the-shade-3-8", In consideration of the situation, we are happy to process a full refund in Groupon credits. If you wish to proceed with the credit application, please access the following link: ******************************************?order_number=.

  These credits was never expires and can be used for any purchase on our website. We often reintroduce our most popular deals, so keep an eye out for similar offers in the future.

  If there's anything else I can help you with, please don't hesitate to let me know.

  Kind regards,

  Kamali A

  My 2nd response 5/25/24 3:13pm

  Thank you for your response.

  I regret to inform you the issue with the two expired ones are a result of Groupon itself. If you thoroughly read my reasoning as to why I would like credit for those is because one of them (Raise the Bar Med Spa) you/Groupon closed the option to exchange prior to midnight of expiration and for the other (skinbysiibeauty), two reasons; the location is not accurate and it's moving from the location stated on the Groupon is too far to travel. And most importantly, if you see the date I reached out to resolve this (4/4/24) it was prior to expiration. 

  Please fix this. I will update the BBB of this experience. And please know I have no issue with this communication being made public and posted for others to warn of poor customer service practices, difficulty to reach with concerns, and inaccurate listing service you are advertising.

  Please refund the following attached Groupons for closed buisness location.

  These are the 2 additional issues I mentioned need refunding of in my prior email. 1-3 as discussed...

  4. Total of 1-6 ************** Groupons 

  (closed buisness for location)

  5. ****** Rockets - ************** in ******* (closed buisness location)

  I find it extremely concerning you will not give me credit for all these problematic vouchers, as the money isn't being ripped from Groupons pockets, you're simply giving credit to use within "your" buisness. Besides it's the right thing to do since you make folks jump through hoops to get assistance. 

  Your company (Groupon) is clearly saving money by not having easy access to customer service agents (low overhead) and by the number of folks that don't bother fighting to reach you to have issues resolved. 

  You'd think CS meant something to keep buisness thriving and to simply do the right thing to avoid ripping the consumer off and to avoid bad word of mouth on social media and verbally.

  Please resolve these issues by crediting my account for all ************************** I've supplied ample and viable details for, including screenshots of all Groupons. 

  Desperately hoping for GOOD **************** in a day and age where it is nearly gone!

  :END

  Sincerely,
  ***************************

  Business Response

  Date: 06/06/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I apologize for the trouble with these purchases. 
  
  I checked all the orders you've mentioned and refunded the orders that are eligible for processing a refund and requested to redeem the rest. 
  
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 06/14/2024

   
  Complaint: 21621401
  
  I am rejecting this response because:

  As emailed to GROUPON CS today, 6/14/24 1:24pm~ Thank you for in advance for working on these issues on my behalf.

  
  

  Please see additional documentation attached for ****** Rockets closed San Tan location is credit request. 

  -------------------

  Per your note: Regarding ****** Rockets - Arizona ***** Order # **********:

  
  

  I checked and see that this Groupon was marked as redeemed on 07/18/2019. Can you please confirm if this Groupon is redeemed and service availed ?

  ----

  ME: This was not redeemed, the one viewed to assist was the incorrect one. Please review screenshots I provided as evidence. 
  ---------------------

  
  

  Additionally, please review Groupon system error for Raise The Bar Med Spa Order # **********:

  As I've been trying to explain, the opportunity for me to exchange this Groupon prior to expiration, midnight, was faulty and it expired at 4:59pm. I had no warning this would expire prior to the normal 11:59pm time. I attached screenshot showing it does not show an expiration prior to midnight of expiration date. Also, provided a screenshot to prove/illustrate Groupons always e pire at 11:59pm, but this was set up on the backend to expire early. Therefore, not allowing me to exchange at 10pm when I attempted to. 

  
  

  Please finalizing and close out these issues by refunding my account for these 2 Groupons. 

  
  

  Grateful, almost there!

  Sincerely,
  ***************************

  Business Response

  Date: 06/20/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I apologize for the trouble with your expired Groupons. 
  
  I checked and see that both the orders (Raise The Bar Med Spa Order # ********** and ************** in ******* Order # *********) are now refunded to Groupon Bucks. 
  
  I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded. 
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **************** product key through Groupon on April 17, assuming I would receive this code immediately upon purchase. After paying & receiving the voucher, buyer is instructed to email **************************** with the voucher info, which I promptly did. The following day, I hadn't heard from anyone regarding this so I contacted Groupon. They advised me they would escalate my request & that I would hear back from them in 48 to 72 hours but that I should be patient & would likely hear from someone at order.ask within the next day or two. I forwarded the voucher info to the same email in case they didn't receive the first message & still hadn't heard anything from either party. Upon contacting Groupon for a refund today, I was told this issue is currently in ***************** are unable to refund my money until they speak with the merchant. I don't feel they should keep my complaint open for an unspecified length of time when the merchant is clearly not doing their part of the *************** don't believe they should be withholding my refund. This is typical Groupon ************ certainly will not be doing future business with them. I've tried giving the benefit of the doubt in past incidents but they really don't seem to care about providing decent customer service.

  Business Response

  Date: 05/18/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
  
  I checked the order and see that this is now refunded to the card used for the purchase on 05/01/2024. 
  
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding. 
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 05/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon advertises price at $5.59 per item (limit 10) but when you place item in cart and try to purchase you get error saying "This deal option is not available". This is a ploy to get consumer to purchase item at a higher price buy not allowing consumer to purchase item at the lower price.

  Business Response

  Date: 05/08/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that you're unable to make the purchase for the desired product due to insufficient inventory. 
  
  I could see that the same issue was handled by our customer support team and by the Supervisor. Here is the information that was provided to you by our Customer Support team:
  
  After investigating with our internal team, we have determined that the error is due to an inventory shortage. Specifically, there are only two quantities available of the Blue 12-inch 10 Tube, which is why the order could not be processed.
  
  If you would still like to proceed with purchasing two quantities of the item, you have the option to try processing the order from your end. Alternatively, I can assist you by processing the order on your behalf.
  
  To help you with the trouble, We've issued $10 in Groupon Bucks to your account along with a 10% discount code. 
  You can also try making the purchase for the alternate similar deals: 
  
  **********************************************************************************************************************************
  
  ***********************************************************************************************************************************
  
  *****************************************************************************************************************************
  
  I once again apologize for the inconvenience this has caused due to the inventory shortage. Please let me know if there is anything else I can assist you with.
  
  Thank you for your understanding.
  
  Regards,
  
  *********************************
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2024 I purchased 3 *************************** / ********, ** Tickets from Groupon in the amount of $270. The tickets was only for 1 day and that day was for 4/20/2024. On 4/20/2024 at approximately 1pm my family and I drove to the water park and we walk in to check in when The front desk female representatives told us the devastating news that we could not enter the park because they was sold out. My family and I drove over 1 hour to the park in which we had never visited before, when we was told we couldnt enter the park my child cried. The female representative called her supervisor and to no avail we still couldnt enter the park. The female representative told me to contact Groupon for a refund and I did contact Groupon immediately on 4/20/2024 while at the water park. I did contact them on the same day. After speaking to many representatives who was disrespectful toward me by quickly ending the chat when I was still chatting with them about my concerns. I eventually was given an escalation number and I have been following up by emailing them and chatting with them on several occasions and they still have not refunded me the $270 back. My previous conversation was on today 4/23/2024 at 8pm and I was told once again someone will look into it. I was also told that I may not get a refund back because all sales are final and then the person said I may get a refund. These people arent accurate and is giving me the run around. These representatives from Groupon is untrustworthy and I do not trust them because they are giving me different messages. All I want is a refund of $270 because I was unable to use the water park tickets. The representatives have given me different escalation numbers and the 4 days wait period is over with. I really need help with getting a refund.

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17 I purchased my second Groupon voucher for a health spa near me. I like the service on this place and thought I took advantage of the groupon sale that the vendor have been pushing to my inbox. on my account, it says I'm "eligible" to buy at least 4 more Groupons from this merchant and so I did. It took a few days for me to contact the spa to redeem the Groupon but by the time I called to redeem, the proceeded to tell me that they only accept Groupon from first time clients and since, this makes me ineligible therefore, the Groupon I purchased is useless. when I contacted Groupon, all they told me is that I missed the refund window and NOT about the finer prints from this particular vendor. their customer service only wanted to issue credit which isn't helpful as they lost my trust with their deceptive marketing practices. you need to a law degree, a magnifying glass to be able to see and understand the fine print and even then, their sales pushes will still deceive you. I will not be purchasing from this site and will let anyone I know so they won't get conned by this business

  Business Response

  Date: 05/08/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon due to fine print restrictions. 
  
  I checked the deal's fine print and see the restriction as, " Limit 1 per person(s), may buy 3 additional as gift(s). Limit 1 Groupon redemption per person; attempts to redeem additional vouchers will not be honored. " I've attached the screenshot of the deal page for your reference. 
  
  Also, I can see that this order was refunded to the card used for the purchase on 04/24/2024. 
  
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a deal through Groupon for vbeauty. However vbeauty refuses to provide the service (via ignoring multiple calls/text and no one being at their location). I have reached out to groupon over 6 times 4/16 via chat and email (chat gets "disconnected") and followed up again on 4/16 via chat and email. After multiple attempts they finally acknowledged they are contacting vbeauty to follow up on the matter. It's been more than 5 business days and they have still not refunded my money. They said to wait 2-3 business days. My goal is 1. To receive my refund and 2. Groupon stop vendors that are fraudulently and passively refusing to deliver on their vouchers while still allowing "unlimited purchases". It is fraudulent to take money and refuse to provide the service. Groupon sold me the voucher so I hold them accountable to refund me in a timely manner

  Business Response

  Date: 05/08/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.
  
  I checked and see that your Order # ********** was now canceled and refunded to the card used for the purchase on 04/28/2024.  
  
  I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded. 
   
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a groupon years ago in which I was supposed to always have the value for it in which I paid. The company in which the groupon was for went out of business so groupon told me they were giving me a credit for that amount of money. I still havent received it. Getting hold of anyone at Groupon is ridiculous. So here I am still out of my money. Which makes me not even want to do any business with them and want my money back and not just a credit.

  Business Response

  Date: 05/08/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned. 
  
  I checked and see that your Capella Ixtapa Resort & Spa Order # ******** was canceled and refunded to the Groupon Bucks using the self-service refund link on 04/24/2024. 
  
  Also, since the Groupon expired on 07/08/2012, this is not eligible for a refund to the card. We can refund only to Groupon Bucks. 
  
  These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Please let me know if there is anything else I can assist you with. Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 05/09/2024

   
  Complaint: 21614265
  
  I am rejecting this response because: I paid for a certain service. They failed to deliver. Thats unacceptable business practice. I need a check for the amount paid.
  
  Sincerely,
  
  ***************************