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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    • Groupon, Inc.

      148 Lafayette Street, 10th Floor New York, NY 10013

    Customer Complaints Summary

    • 3,848 total complaints in the last 3 years.
    • 1,321 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone got into my account and purchased two Groupons (each $24.99) using my Groupon bucks. I have reported this to Groupon and they have done nothing to resolve the issue. They have not replied to any of my emails nor have they made any attempt to contact me or refund the money even after I chatted with two different people using the chat feature. All they would do is escalate my complaint and I have heard nothing at all from anyone.

      Business Response

      Date: 05/08/2024

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry to hear about the unauthorized puchase in your account and I sincerely apologize for any inconvenience it may have caused.

      Ensuring the security of our customers' information is of paramount importance to us. We employ industry-standard tools and protocols to safeguard your data. For detailed information regarding our privacy and security policies, please visit: *******************************************.

      In response to the unauthorized Groupon purchase, I've taken the liberty of issuing Groupon Bucks to your account for both the orders (Order # ********** and Order # **********) . These credits are available immediately, never expire, and can be utilized towards your next purchase on our platform.

      To further protect your account from unauthorized access, I've also sent you a separate email outlining the steps to reset your password. If you don't see the email in your inbox, please check your spam folder to ensure our correspondence isn't being filtered.

      For enhanced security, we recommend creating a new password that includes a combination of upper and lowercase letters, numbers, and symbols.

      Once you've reset your password, you can log in to your account securely at www.groupon.com/login. If you utilize a shared or public computer, please remember to log out after your session to prevent unauthorized access.

      Once again, I apologize for any inconvenience caused. Should you have any further inquiries or require assistance, please don't hesitate to reach out. Your satisfaction is our priority.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:04/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, April 21st my family and I arrived in ******* for vacation. We were supposed to stay on ***************************** with my sister and her family but were not able to get on base so we were forced to find other accommodations. I had recently downloaded Groupon App so I decided to use it. There was a 2 queen **** for $47 a night, which came to $116 and I got a discount of $5 which made it $111. I put all my information in, and processed the payment. I immediately went to my cashapp to relock my card because I always keep it locked, and immediately realized I was left with $12 which was not right. So I go back into Groupon and see that I have 2 identical reservations, the only difference being the $5 discount was only on one. I immediately called the resort who told me I had to go through Groupon, so I got on a live chat, I emailed. I had it escalated. I shouldn't be held responsible for a glitch in their app. I never checked into the room. The manager of the hotel said that as long as I don't use the reservation I should be able to get it fixed.

      Business Response

      Date: 05/07/2024

      Hello ****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I apologize for the trouble with the duplicate reservation processed by mistake.

      I checked and see that we've requested the approval email from the hotel and you're waiting for the information from the hotel. Please do let me know once you get the response from them.

      In the meantime, I have escalated your request internally, we will get back to you within 7 working days.

      We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought two Groupons at separate times. One I later found out the company never sends the product so I tried to cancel and there is no option, not even a credit on Groupon.The second, the lady of the business had an attitude and I tried to cancel on Groupon and they were not transparent with a CANCEL button and they had links to refunds with old outdated information in order to evade h from getting a refund. I am now stuck with two undesirable groups

      Business Response

      Date: 05/07/2024

      Hello Amber,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: I'm sorry for the trouble with your Groupon purchases. 

      I've reviewed the complaint, but unfortunately, I'm unable to identify the exact order you're referring to. Could you please provide the exact deal name, or can you help me with the order number?

      With this information, I'll be able to look into the issue further. 
      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchases 3 groupons on February 11, 2024 for our trip to ******. They were for My Kona Adventures. Two were for 2 people each and the 3rd was for 1 for a total of 5 people. They totaled an amount of $377. When I tried to book my trip at My Kona Adventures they said they couldn't accommodate me for the week I was there. Before I purchased the groupons I checked to see vacancy and now they couldn't accommodate. They said I need to contact Groupon to get a refund. The real issue has been trying to contact groupon. No one from Groupon has responded to my emails and this is the ONLY way to contact them. My vouchers are going to expire on May 11th and I can not get a response. I just keep getting sent through the same loop. I purchased other groupons for this trip and had no problems.I will be happy to send all of the emails to support my statement if needed.

      Business Response

      Date: 05/08/2024

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned during your vacation due to scheduling and availability issue. 

      In consideration of the situation, we are happy to process a full refund in Groupon credits for both orders (Order # ********** and Order # **********). 

      These credits are valid for 12 months and can be used for any purchase on our website. We often reintroduce our most popular deals, so keep an eye out for similar offers in the future.

      Ive provided more specific refujnd links in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 05/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased from Groupon last Friday 4 vouchers for a trip to **** advertised on their page. Each trip/voucher per person is for $*****, total of $ ******** The same day last Friday I tried to book the trip from a third party the direct you Gate 1 Travel. Gate 1 Travel couldn't booked the trip because the flight increased and the trip was $397.00 more per person. I notify Groupon and they said that I had 2 options A- wait 72 hrs and see if Groupon resolve the problem or B- start the process of getting a refund. I choose option A. Today a contact them via chat to see what was the answer because they haven't contacted me at all and they said that the waiting was 7 days not 72 hrs. I told them that in that case I want my money back and they said they can't do anything yet. I feel this is not right. They still keep advertising the trip at the same price. **** Vacation. Price is per Person, Based on Two Guests per Room. Buy One Voucher per Person.? 8-Day Fiji Vacation with Hotel(s) and Air from Gate 1 Travel - Premium Collection (2 Locations)from $ ***** Option 1: *********** (LAX): Stay at ****************, depart on 11/7/24 5 bought from$*****.Option 1 is the one I told Gate 1Travel and they couldn't honor it.Groupon do not have a phone # to call everything is via chat. The order number for your purchase on April 19, 2024 is 1000-147522-990835.View Order Status Description QuantityPrice ? 8-Day Fiji Vacation with Hotel(s) and Air from Gate 1 Travel - Premium Collection Option 1: *********** (***): Stay at ****************, depart on 11/7/24 4$4,396.00 Subtotal:$4,396.00 Total:$4,396.00 The travel agent I spoke from Gate 1 Travel is ************************* Gate 1 Travel *********************** Phone: ************************ gate1travel.com I appreciate your help.My name is : ************************* Phone # ************ email: *********************

      Business Response

      Date: 05/07/2024

      Hello ******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I apologize for the trouble with this purchase. 

      I checked your voucher and noticed that it was marked as redeemed on 04/22/2024. Were you able to successfully redeem the Groupon and make the reservation for the flights and rooms?

      Also, I would like to bring to your attention the deal's fine print restriction: "Reservation required, subject to availability." In this case, the voucher can be redeemed for the Groupon price based on the available dates.

      It's possible that the dates you preferred have higher flight fares, resulting in Gate 1 Travel informing you about the additional fee.

      If the customers prefer not to pay any additional fees, they can explore alternative dates to redeem the Groupon.

      I hope this clears up the confusion. Looking forward to your reply. 
      Regards,

      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 05/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Groupon coupon in December 2023 for an automotive interior detailing plan provided by a company called ******************** for $113.00 CDN. Since the coupon expiry is for 10 June 2024, I planned to wait until after winter to use the service. I called the Detailing Squad today 22 April 2024 and they told me they no longer accept the Groupon Coupon and have not accepted any since the beginning of 2024. The business advised me to reach out to Groupon for a refund and when I did Groupon advised that they would not offer a full cash refund. I fully intended to use the Groupon coupon which I purchsed in good faith from Groupon and since they ended their relationship with the business, I should be provided a full cash refund. I am not interested in any credits. I would like BBB's assistance in obtaining a full cash refund of $113.00 from Groupon for the unexpired coupon which the business no longer recognizes or will accept.

      Business Response

      Date: 05/08/2024

      Hello ****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

      I checked and see that your Order # ********** is now refunded to the card used for the purchase on 04/24/2024. 

      I can see that you've used a promo code for an additional discount. So excluding the promotional discount, what you paid to Groupon is fully refunded. 

      Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

      Customer Answer

      Date: 05/20/2024

       
      Complaint: 21608628

      I am rejecting this response because:
      Groupon responded that they would not refund me. 
      I will never purchase anything from Groupon again. They are a scam. 


      Sincerely,

      ****************************

      Business Response

      Date: 05/28/2024

      Hello Cleo ,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I apologize for the trouble and the confusion with the refund. 

      I guess you didn't get a chance to check my previous reply. Actually, your Order # ********** is now refunded to the card used for the purchase on 04/24/2024.

      I've already responded with the refund details in my previous response. May I know if are you referring to a different order other than Order # **********?

      With this information, I'll be able to look into the issue further. 

      Regards,

      Deepa
      Manager - Groupon Customer Support 

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My card was used to purchase items from this company the items are not in my name I don't live in ***** I don't have children i have asked this merchant to refund me several times and they have not I just want my money back.

      Business Response

      Date: 05/08/2024

      Hello *******,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry to hear about the unauthorized charges in your account. 

      I checked your account under the email address ***************************** and see that there are no recent orders processed and the last order was purchased on 04/27/2022.

      In this case, can you please help me with additional details to locate your order and look into the issue? 

      Ive requested more specific information in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Friday the practice, Chicago Cosmetic ********************* received a call from one of our patients saying they purchased a Groupon Advertised treatment for our practice. We don't have a Groupon merchant account and never listed an offer for the specified treatment, nor do we offer the treatment at all. We have endlessly tried contacting Groupon every way possible to report this scam / fraud but they have not acted on the fraudulant activity we have reported. We were promised resolution but since Friday no action has been taken. I have chat logs saved from our conversation with Groupon if requested. We seek resolution as soon as possible since there are patients who have been scammed from this fraudulent Groupon listing.

      Business Response

      Date: 05/08/2024

      Hello *****,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I'm sorry that you have reached the Customer support team through ******************** portal.

      However, after reviewing your issue, I escalated it to the concerned team for investigation. I received an update confirming that the deal was indeed removed from our website and is no longer active.

      I've also attached a screenshot of the deal page, which clearly reflects the inactive status of the deal.

      If you still have any issues, I request you to try contacting our Merchant Support team by email at ******************************************. You can also reach merchant support via phone at ************, Mon-Fri ***** - ***** CST.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two services from Purely Aesthetics and reached out to Groupon because the vendor scheduled an appointment and no showed. Reached out to Groupon support for a refund and no answer

      Business Response

      Date: 05/01/2024

      Hello **********,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint:  I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

      I checked and see that your Order # ********** and Order # ********** are now refunded to the card used for the service on 04/25/2024. 

      Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

      Thank you for your understanding.

      Regards,

      Deepa
      Manager - Groupon Customer Support

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 2,2024 I went to ***** to redeem my groupon oil change. I was told by the associate that they were not able to redeem the groupon, because the associate said that I had two problems with my vehicle. One- they said I had a oil leak and Two- radiator was busted. The associate then told me that by having two issues they would not be able to redeem my groupon. Only if I had one issue they would be able to redeem the groupon. On April 17, a couple of days after the radiator was fixed. I looked at my groupon, and noticed that the groupon had been redeemed on April 13. So therefore someone redeemed my groupon and it was not I...... As I was leaving on April 2 the associate assured me that my groupon would not be redeemed end of statement *********************

      Business Response

      Date: 05/03/2024

      Hello,

      Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

      Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.

      Upon reviewing your request, I acknowledge that you haven't received the service but the voucher was redeemed.

      I can confirm that our system processed your refund successfully on 04/26/2024. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

      Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

      If you have any additional questions, please reply to the email which I sent directly from Groupon.

      Regards,

      ***********
      Manager
      Groupon Customer Support

    Groupon, Inc. is NOT a BBB Accredited Business.

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