Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 8 day hotel stay through Groupon which was over $900. I had all intentions of proceeding with my vacation but unfortunately someone very close in my family passed away. I had to cancel this hotel stay and try to get my refund from Groupon but theyre absolutely refusing to give me my refund of OVER $900. Thats not some little amount either. I work extremely hard as a single mother of 3 kids to make ends meet and theyre completely un remorseful and do not care. What was I supposed to do? Tell my family member to die sooner? Im completely devastated and Groupon has made everything 1000x worse. *** contacted them several times even the hotel and NOBODY gets back to me after they say they will. And on their website it shows that a complete full refund is available with the package that I purchased yet Groupon lied and says the merchant wont allow a refund when I NEVER checked in. How could I from over 800 miles away??

  Business Response

  Date: 05/08/2024

  Hello Amber,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're unable to check-in for your reservation as planned due to the emergency situation in your family.
  
  I reviewed the previous correspondence and found that the hotel has denied the refund, stating that the hotel room was blocked for your reservation and left unoccupied.
  
  In this case, we are unable to refund your reservation. However, I do understand the situation.
  
  Ive provided more specific alternate options in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two months ago and again April 20, 2024, I get an email from Groupon for Styx/Foreigner concert tickets for $20. I ordered them and immediately get an email that they are unable to process my order with Groupons status as Refunded. This happened multiple times so I logged into my credit card and saw that the money was debited and then re-credited each time. Groupon kept canceling the Order. I contacted Groupon customer support and the representatives final response was that it was being escalated and someone would get back to me in about seven business days. He abruptly ended the chat without giving me the opportunity to respond. Hours later and throughout today, *** received multiple emails and texts regarding completing my order. It still clearly shows the price at $20 but if you click out on the price now jumps to $25 per ticket instead of $20. I also have a video showing how it happens that I would need to upload since its too large to email.The game Groupon is playing is deceptive, false advertising and dishonest business practices. They send you emails to purchase concert tickets at one price and if you try to purchase them immediately upon receiving the email, they refund the money until they fix the link to change the price to a higher amount in hopes the customer wont realize it or will realize it after the fact and will not be able to receive the refund. If you try to speak to customer service, they give you the scripted response saying its being escalated and someone will get back to you in seven business days. By the time they eventually get back to you they give you another scripted response stating that no more tickets are available or that the promotion is over and there are no longer tickets available at that price. They need to honor the advertisement they send to their customers.

  Business Response

  Date: 05/14/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that you're unable to complete the purchase. 
  
  I checked and see that due to security reasons, the system canceled your order and when our Internal team resolved the issue and advised you to proceed with the purchase, the price was different. 
  
  Actually, the Groupon price is not the same all the time. It is dynamic and varies from time to time. Unfortunately, we can't guarantee the same price all the time. 
  
  I can also see that we have issued Groupon Bucks from our end for $20 to cover the difference. 
  
  The deal you prefer is no longer available for purchase now and it is sold out.  We frequently reintroduce our most popular deals, so you might find similar offers in the future.
  
  I once again apologize for the inconvenience this has caused. Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support 

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21605852
  
  I am rejecting this response because:

  If there was a security issue on their end not mine (as I had checked with my credit card and the charges were going through on my credit card's end) they should have gave the credit on the spot and adjusted the credit to so I could have purchased the tickets at the time and paid the agreed upon price that was initially offered to me.  The $20 credit was not going to cover the difference in price plus applicable taxes by the time they sent me the credit.  Luckily, I was able to find the tickets elsewhere.
  
  Sincerely,
  
  ************************************

  Business Response

  Date: 05/28/2024

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for the trouble with this purchase and completely understand your frustration. 
  
  I completely understand the situation when the order was not processed when you were in need. I'll be sure to pass your feedback to the concerned team to expedite the process and rectify it so that you can make the purchase immediately. 
  
  We will make sure that such delays never happen again. We love having you as a customer and want you to continue to love using Groupon. I sincerely hope you find your next Groupon experience to be more enjoyable. 
  
  Please let me know if there is anything else I can help you with. Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for great wolf lodge. The dates selected were 5/23-5/24. The system made an error and booked for ****** I attempted to contact customer support who states they cant help me. Nor can provide a phone number to speak with someone who can help.

  Business Response

  Date: 05/01/2024

  Hello Terrileigh,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that the reservation was made for the incorrect date. 
  
  I checked and see that the reservation is now refunded to the original form of payment on 04/23/2024. 
  
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel in Feb 2024. A few days later I canceled the booking. I tried contacting Groupon for days to weeks in regards to this matter. No one wanted to help me resolve this issue. Groupon finally responded after weeks and only to have me provide proof that I didn't stay at the hotel. After contacting the hotel to confirm that my booking was canceled and informing Groupon. Groupon failed to respond back claiming they are now doing a internal investigation. No more response after that email weeks ago. They are very unprofessional and continue to ignore me. I want me refund. I have proof that I stayed at another hotel during that same date Feb 14th. I have proof of our emails exchanges as well. I want my money back.

  Business Response

  Date: 05/08/2024

  Hello Cheex,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I apologize for the trouble with this reservation. 
  
  I checked your previous correspondence and see that this issue has already been escalated to the concerned team. They have contacted the hotel on your behalf and awaiting a reply. 
  We will again follow up with the hotel and keep you updated on the resolution. 
  
   We remain at your disposal in case any additional questions arise in the meantime. Thanks for your patience and understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 05/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This issue has been resolved.  As of this week, 5/16/2004, I have finally recieve my full refund from Groupon. 
  

  
  

  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some sweatpants on March 31 and never received my purchase it was for $70.09 ********** is the invoice #. Ive repeatedly reached out to Groupon to cancel this order to get a refund. They keep down the routing me. Ive never can talk to an actual person. Its an automated email system and I feel like that theyve scammed me out of my $70.09 and I dont get the product and I dont get my money back.

  Business Response

  Date: 05/03/2024

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your request, I acknowledge that you haven't received the item, and I see that you've already reached out to us.
  
  It appears that the merchant has requested confirmation from you regarding your refund preference via ticket number ********. Please respond directly to the merchant with your desired option.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets to ************ in **********. I purchased a family 5 pack online on 4/19/24 expecting to take my 3 special needs children the same day as we were looking for an activity to do on our last day in **********. When I was purchasing the tickets from groupon.com, there was zero information provided to me that I would not be able to use the tickets until 5/1/24. This is unfair and unethical practice. Now I have 3 very upset special needs children who lost their last fun activity and don't get to do anything on their last day of vacation as we are on a tight budget.

  Business Response

  Date: 05/01/2024

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that you're unable to redeem the Groupon as planned. 
  
  I checked and see that this order has the fine print restriction, "All sales final". In this case, Groupon is not eligible for a refund. However, I can see that this is now refunded to Groupon Bucks under exception on 04/20/2024. 
  
  You can check your balance any time from your [My Groupons](***************************************************************) page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Please let me know if there is anything else I can assist you with. Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Groupon is an extremely unethical company. ***y have merchants on their platform who accept payment for services and then not render any service. When trying to contact Groupon to rectify the issue Groupon purposely makes it virtually impossible to get to any customers service rep. *** contact us form is non-existent, they send an automated message directing you to their Groupon/faq webpage which is extremely faulty (intentionally done) and just keeps re-routing you back to the original webpage no matter what tab you click on. Groupon being evasive and trying to evade consumers in this manner needs be investigated. ***y clearly have no interest in assisting consumers should a problem arise and recently began doing this as a means to discourage consumers from receiving proper resolutions. I made a purchase on the Groupon site on 04/03/24 for services that were never provided. I paid for these services using Groupon bucks ($7.20) and cash payment ($8). I have been trying to contact Groupon and keep running to these walls that Groupon has set up in order to avoid resolving consumer issues and therefore absolving responsibility. I am requesting a full refund for services not rendered for order #: 1000-147449-687397. Groupon has worst customer service as their customer service is non-existent.

  Business Response

  Date: 05/03/2024

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: Firstly, I would like to apologize for the frustration that you've experienced and I'm very sorry about the inconvenience you've encountered. I can absolutely understand your frustration.
  
  Upon reviewing your request, I understand that you wish to have a refund as the merchant is not responding and also unable to contact us.
  
  I sent you an email with the refund options and other details separately.
  
  If you have any additional questions, please reply to the email which I sent directly from Groupon.
  
  Regards,
  
  ***********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11, 2024, I noticed that I was billed twice for the same transaction by Groupon due to a technical issue during the payment process. The payment process froze while purchasing the ticket, even though I refreshed the page and received an error message. Assuming the transaction did not go through, I made another transaction, only to discover that both transactions hit my bank account on the same date and time. I contacted Groupon customer service, but they refused to refund one of the transactions due to company policy. When I reached out to the credit card company, they advised me to resolve the issue directly with Groupon. I believe it is unfair for me to bear this loss due to their system failure.

  Business Response

  Date: 05/01/2024

  Hello Shadi,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that the Groupon was purchased twice by mistake.
  
  I checked the deal's fine print and see the restriction as "Deal is final sale". In this case, this deal is not eligible for a refund. 
  
  However, I do understand the situation. Ive provided more specific refund options in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 05/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shadi Talgeh

• Initial Complaint

  Date:04/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-16-24 I went online to purchase a Groupon to ********** for an oil change and tire rotation in the amount of $60.99. I submitted my debit card information. I never recieved the Groupon for my purchase. I checked my bank statement online and it shows that on 4-17-24 the purchase went through. Groupon is telling me that they do not show any evidence of me purchasing this product. So it is my word against theirs.

  Business Response

  Date: 05/01/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologzie for the confusion with your Jiffy Lube of Indiana purchase. 
  
  I checked and see that we have already communicated the information regarding the order purchased in a different account. 
  
  Actually, this order was purchased in a different account under the name ****************** May I ask, is someone you know?
  
  Due to our [privacy policy](**********************************************************), were unable to discuss an issue or purchase related to another customers account.
  
  In this case, I request the account holder to contact us from the concerned account to look into the issue further. 
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21594118
  
  I am rejecting this response because: first of all I do not know a ******************** who Groupon says that is who the Groupon that I ordered went to.  I used my Groupon account and I used my debit card, so how did my Groupon order go to someone else?  That does not even make any sense!!!  I want to have the $60.99 refunded, since that. Is what I paid in good faith expecting to receive the product that I paid for.  Thank you kindly.

  Sincerely,
  
  ***********************

  Business Response

  Date: 05/22/2024

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I apologize for the trouble with this purchase. 
  
  I could see that this order was already refunded to the card used for the purchase on 05/20/2024. 
  
  Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support 

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 movie tickets for me and my friend to go to the movies. I got a receipt that said I purchased 2 tickets. The attendant at the window only gave me 2 tickets, so I thought everything was good. Turns out, when I checked my bank account later on I realized that Groupon charged me twice. I figured it was an easy fix seeing as I originally purchased 2 tickets using the wrong card and they refunded my money. When I told them that they then charged me twice for 4 tickets and not 2, they kept insisting that I bought 4. They just slyly helped themselves to extra money from my bank account and I want it back

  Business Response

  Date: 05/01/2024

  Hello Justine,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you faced some issues with your order.
  
  I reviewed your account details and see that you initially placed your order on 04/05/2024 11:39 AM, however this order was cancelled due to some inventories issued on the merchant end. The cancellation was done on 04/05/2024 11:43 AM.
  
  You then proceed to place a new order on 04/05/2024 11:52 AM which was available to use and was not cancelled.
  
  Both the orders were for 2 tickets at $18.98 each, and there are no other transactions in your account for any additional tickets.
  
  Also the initial order that was cancelled was refunded immediately.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support