Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4th I booked a hotel stay for the dates 4/4/24-4/7/24 in the amount $803.On 3/17/24 my fianc went into premature labor and needed to be hospitalized. The next day 3/18/24 I reached out to Groupon letting them know I had to cancel my reservation due to the hospitalization and expecting our new born son which was unexpected cause my fianc wasnt due to give birth until July 3rd. Groupon did cancel the reservation but refused to give me a refund even though I was canceling more than 2 weeks in advance. Even after speaking to the hotel who agreed to refund Groupon, Groupon still didnt budge. I reached out a final time to a supervisor at Groupon and explained the situation and still it didnt really seem to matter to them. This just goes to show that they dont really value their loyal customers, Ive used their services multiple times in the past and never canceled but on this specific situation I had no other choice and I feel its not only unfair they didnt refund but also unethical for them to take my $803 without me actually getting to enjoy the services I paid for.

  Business Response

  Date: 05/01/2024

  Hello Tremaine,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint:  I'm sorry to hear that you are unable to check-in for the reservation as planned due to medical reasons. 
  
  I checked the deal's fine print and see that there is a restriction, "This rate is not fully refundable". In this case, this reservation is not refundable and the hotel will not approve any refund. 
  
  Unfortunately, we are unable to honor your refund request due to the deal restriction. However, I do understand the situation. 
  
  I understand that this may not be the news you were hoping for, and I genuinely sympathize with your situation. 
  
  Ive provided more specific resolution in my direct email to you.  If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Deepa
  Manager - Groupon Customer Support

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item on Groupon. It was noticed that the Groupon did not provide what it had initially advertised. Thus I tried cancelling right away, however, there was no button to cancel on the website. Instead it kept sending me to a page with various options instead of the option to contact someone.

  Business Response

  Date: 05/12/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you're unable to use this order.
  
  Upon checking your contact history, I noticed that you had contacted our team outside the cancellation window, so the order could not be cancelled. However, we did make an exception for you and offered a trade-in.
  
  I noticed that you have since used this voucher successfully.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to Pirate Bay Adventure Dinner in *******, ** on 11/18/23. I spoke to a chat agent and have screenshots of our conversation. I asked him if I could have the tickets refunded if they did not arrive in time, as I was leaving town soon. He said yes, and that they would be issued in time anyways. Well, they were NOT. I then spent several weeks emailing groupon attempting to get a refund on these tickets and was blatantly ignored (to which I received a "Sorry!" email from them after a month). So now I have these two tickets that I cannot use, which I was told I would have in time, and if not that I'd be issued a refund. Groupon has either been ignoring me or flat out refusing to refund my money. It is now 04/17/2024, and the vouchers "expired" yesterday. I'd like to have my money back, as Groupon customer service lied to me about the processing time AND that I'd be able to get a refund if they didn't process in time.

  Business Response

  Date: 05/12/2024

  Hello *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any toruble with this.
  
  I reviewed your case history and see that our team has provided the option to cancel this order on 22nd NOV, but we did not get any response from you to proceed.
  
  We hear back from you later in December, but by that time you had already filed a dispute against this transaction with your bank, so the charge could no longer be reversed from our end while the dispute was still pending.
  
  I see that the dispute has now closed in our favor so I will assist you with the cancellation.
  
  I've just canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I had an issue with the merchant and can no longer discuss matters with them so can I get a full refund for Order # ********** (One Microblading Session at Simple Skincare Laser And Spa)? The email address associated with the Groupon account is s-************** but please correspond complaint to ******************* Thank you for your understanding and I'd appreciate the full refund back to my credit card as a loyal Groupon user.

  Business Response

  Date: 05/12/2024

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you've had an issue with this merchant.
  
  I reviewed your account details and see that this voucher has already been redeemed and you have received the services.
  
  Unfortunately we're unable to offer refunds on used vouchers. I see that our team had credited your account with some ********************** bucks as a goodwill gesture.
  
  Please note that the merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/13/2024

   
  Complaint: 21589025
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hacker logged into my Groupon account making purchases to universal studios and other transaction. Groupon identified one of the purchases as fraud and immediately refunded money. I contacted Groupon customer service immediately notifying them that I did not purchase the universal studio tickets. Nothing was done nor was it refunded to me. I showed screenshots of the names used for tickets and phone number listed on tickets were not mine or a family members. I reached out multiple times to let Groupon know that the scammer changed my email address and password not allowing me to change it back to my correct information. No assist was provided to restore my account information or refund purchase tickets made without my consent

  Business Response

  Date: 05/12/2024

  Hello April,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear about the trouble you encountered with your account.
  
  I reviewed the details and am happy to confirm that the account issue was resolved by our team and the email address on your account has been updated, and the account is restored.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a transaction 6 days ago. The price of membership for **** dropped $20 and I contacted them. They refused to give me my money back. They just gave me $20 store credit that I will never use because if you look at my order history, Ive only bought **** membership and that was 2 years ago. So I will never order form there. I just may want $20 back to my debit card, had I known I would have gone through **** club directly. They would have gave me the refund. Now if you look at it. It says deal not available. But since I contacted it was. I just want my $20 back to my card and not store credit

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date this email back and forth started: March 1st I was writing Groupon customer service for over month to get a some credit on my account for a gift certificate for a 60 minute swedish massage that was given to me a few years ago. The person who offered the promotional offer is no longer in business. Naturally, I contacted groupon for a credit on this voucher being that I could not use the voucher on the originally purchased service. The representatives from Groupon gave me nothing but grief and come to find out they refunded the person who originally purchased the gift certificate for me. That person had already spent the $32 to give me a gift certificate. Groupon has no phone number available. I spoke to a dozen agents who refused to apply the credit to my account since I was the recipient of this gift.

  Business Response

  Date: 05/10/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this.
  
  I understand that you received this voucher as a gift, however as discussed by our team, the order was not placed as a gift.
  
  When assisting a gift recipient, we require that the original purchase to have been placed as a gift with your email address as the recipient. This is the only way for us to verify that the voucher was indeed presented to you.
  
  If a purchase is not made as a gift, or if the gift recipient email provided with the order does not match your email, we will not be able to assist you in that case as it would violate data privacy terms.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21584892
  
  I am rejecting this response because:

   

  The voucher was purchased as a gift for me. I was pregnant,had a painful C-section and as a result, never got the service done, then COVID happened and everything was shut down during that time. The owner of the business is NO longer in business. I contacted Groupon to get a certificate from Groupon, not cash as a result of the person no longer being in business.This company gave me the runaround for months only to tell me that they refunded the original purchaser of the voucher. That is illegal to tell me that they re-issued the voucher being that they have a strict policy on not sharing customer data. They are contradicting their own policy. Just to be clear, this company is holding on to a $32 voucher. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/20/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this.
  
  As much as we understand your concern, we have already discussed with you that this order was not made as a gift. There is no information in the original purchase provided by the purchaser that would indicate that you received it from them. The purchaser got this as a regular voucher in their own account, so the refund was processed back to them.
  
  Unfortunately, there are no alternatives we can offer in this case.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/20/2024

   
  Complaint: 21584892
  
  I am rejecting this response because:

   

  Groupon has violated their privacy rules. They revealed who they sent the voucher back to, that was given to me as a gift. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for tinted windows and couldnt make the appointment(s) they had allotted. When I tried to return this Groupon within the 3 days allotted, Groupon stopped responding to me. I contacted Groupon again, in which, they told me Id have to wait until the Groupon expired to receive any credit back to my account. Now they are not honoring this policy.

  Business Response

  Date: 05/12/2024

  Hello Isis,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this.
  
  I reviewed your concern and it looks like there is some confusion here.
  
  You have indicated that you tried to return the Groupon within 3 days, however from the screenshots of the chat conversation with our team that you provided, we see that you contacted us to cancel an expired voucher instead. And there was no information provided that you will be required to contact us again after expiration for a refund.
  
  From the provided screenshots, I see you're referring to the Groupon Promise section of our website: **************************************************************************
  
  As indicated on this screen, "Your voucher may always be redeemed at the merchant who issued it for at least the amount you paid for it even if the promotional value has expired."
  
  This is the exact information provided in the chat conversation that you have attached. Our terms do not indicate that expired vouchers are credits towards new purchases.
  
  Also, I see that there are no orders under the email address you provided, so I think you might have another account where this order was placed.
  
  If you have tried using this voucher and ran into any issues with the merchant, we will happy to review it for you by contacting the merchant directly to sort it our. For that, we will need your order details.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 05/13/2024

   
  Complaint: 21581866
  
  I am rejecting this response because:
  I tried to return this Groupon after 3 days and was rejected then, please check the chat correspondence from the ORIGINAL chat 3 days from the purchase, at which point the Groupon was not expired. According to your policy, Groupon is to honor unused Groupons by turning them into Groupon bucks; which I never received for the unused Groupon either. So to be perfectly clear, the Groupon was not expired at the original date I attempted. Return and was unlawfully denied; nor did I receive any Groupon bucks for the unused service which is reflected in ALL correspondence with you all. Due to the statute of limitations, you should still have the record(s) of this. 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a voucher for a twenty-dollar **** club membership. Date purchased was January 21 at 5pm eastern standard time. Printed a copy but the copy was accidentally discarded by another member of my family. contacted the company March 20 and the representative informed me that the voucher was expired and for me to contact **** club to see if they could accept this for a membership. **** customer service declined but asked me to contact Groupon for a new voucher. The Groupon representative refused. Did not think this should be a problem since the voucher was not used. Groupon continues to sell vouchers for the same price multiple times a month. I asked for a refund or a new voucher and was refused both I know this is not a lot of money. but being a senior citizen i on a limited budget need to look for deals. Not be ripped off!

  Business Response

  Date: 05/10/2024

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I'm sorry to hear that you were not able to use this voucher before expiration.
  
  I would like to confirm that all your purchases are available to view and use at anytime in your account. Discarding a printed copy does not affect the voucher availability in your account.
  
  Unfortunately, we will not be able to refund or re-issue a new voucher. We understand that the deal is still being sold, but issuing a new voucher every time one expires is not possible.
  
  Vouchers come with set expiration dates so everyone has ample time to redeem, the redemptions are spread out and the merchant is not overwhelmed with a lot of customer at once.
  
  I reviewed your contact with our team and see that you have specifically indicated that you're not willing to use this for the paid value but are still looking for the full discount. Unfortunately, expired vouchers cannot be used for the full price.
  
  Regarding your concern with the merchant denying to accept the expired voucher, we will be happy to review that for you. I see that our team did ask for the specific details on April 7th so we can escalate your concern and contact the merchant directly, however we did not hear back from you.
  
  I will still be happy to proceed with this escalation. Before proceeding, we require a few details:
  
  - Please confirm that you reached ***'s club support team to redeem your voucher using one of the following channels:
  >Website: ********************
  >Phone: **************
  >Email Form: *********************************
  
  - Please confirm that you tried to use the voucher for the paid value only and did not request the merchant to honor the full discount
  
  - Please provide the Incident Number of the conversation with the merchant. All requests submitted to ********** are assigned an Incident Number
  
  Once we have these details, we will contact ***'s Club towards the redemption of your expired voucher.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered items from Groupon on the past and it has always been an issue with redeeming my Groupon. I always ended up having to chat through customer service because they didnt make a direct phone number available. Anyways right now I was chatting with a customer service representative that barely spoke English and when I asked for a refund they ended the chat abruptly so basically they hung up on me,which was unprofessional,frustrating and downright rude and told me they have no respect for my time. So I reached out again and got a different rep and explained Im done with Groupon ignoring me and basically holding my money hostage and Im done being scammed and told them I want to speak to a manager or supervisor and they said someone would reach out to me and they couldnt help me further and hung up AGAIN. So I tried to screenshot both the chats but was unable. I informed the rep also that I had $10.40 Groupon bucks which is what they give you when they refuse to give your money back and I told the rep suddenly I only have $5.40 left in my Groupon bucks and they stated thats because $5.00 of my bucks expired but it clearly says on the Groupon website that Groupons never expire. Which I told the rep and they ended the chat immediately with no reply. Im so frustrated Ive had nothing but problems and difficulty and disrespect and dishonesty from Groupon since Day one and Id love nothing more than to be refunded everything they owe me and not in Groupon bucks but either back to my debit card or sent as a check whatever just nothing that would make me have to deal with Groupon again in this lifetime as Im sure theyll be just as relieved to never hear from me again. They dont value me as a customer and dont appreciate my business so why would I continue giving them my business? They are one of the most frustrating businesses to deal with especially when you cant actually speak to a live person and if you ever do they dont understand English!

  Business Response

  Date: 05/10/2024

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.
  
  Regarding your complaint: I apologize for any trouble with this.
  
  I reviewed your case details and will be happy to address all your concerns.
  
  I see that your initial chat with our team was disconnected as we were not receiving any replies from you. After a few attempts checking if you were still available on chat, the agent had to close that conversation after 3 minutes being without a response.
  
  In the second conversation, since you had requested to speak with a supervisor, the agent had assured that they will escalate your request accordingly and a supervisor will follow up with you in an email. The chat was only closed after this confirmation so the issue could be escalated per your request.
  
  The missing credits were issued back by the supervisor as an exception so I hope that issue is considered resolved.
  
  Please note that "Groupons never expire" refers to the paid value of your vouchers, which can always be used by the respective merchant after the vouchers expire. It is not about any goodwill credits you have received. Any credits issued to you apart from cancelling a voucher are only valid for 180 days.
  
  For the last request to cancel everything else, I'm really sorry but we cannot accommodate that. If you have any non final sale vouchers purchases in the last 3 days, we will be happy to cancel them as that is the general return window for most local deals. But if you're just looking to refund all expired vouchers, that would not be possible.
  
  If you're trying to use your vouchers and are running into any issues with the merchant, we're more than happy to help. Just let us know the exact voucher details and the issue you're facing.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support