Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,851 total complaints in the last 3 years.
1,322 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/16/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for tinted windows and couldnt make the appointment(s) they had allotted. When I tried to return this Groupon within the 3 days allotted, Groupon stopped responding to me. I contacted Groupon again, in which, they told me Id have to wait until the Groupon expired to receive any credit back to my account. Now they are not honoring this policy.
Business Response
Date: 05/12/2024
Hello Isis,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble with this.

I reviewed your concern and it looks like there is some confusion here.

You have indicated that you tried to return the Groupon within 3 days, however from the screenshots of the chat conversation with our team that you provided, we see that you contacted us to cancel an expired voucher instead. And there was no information provided that you will be required to contact us again after expiration for a refund.

From the provided screenshots, I see you're referring to the Groupon Promise section of our website: **************************************************************************

As indicated on this screen, "Your voucher may always be redeemed at the merchant who issued it for at least the amount you paid for it even if the promotional value has expired."

This is the exact information provided in the chat conversation that you have attached. Our terms do not indicate that expired vouchers are credits towards new purchases.

Also, I see that there are no orders under the email address you provided, so I think you might have another account where this order was placed.

If you have tried using this voucher and ran into any issues with the merchant, we will happy to review it for you by contacting the merchant directly to sort it our. For that, we will need your order details.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 05/13/2024

Complaint: 21581866

I am rejecting this response because:
I tried to return this Groupon after 3 days and was rejected then, please check the chat correspondence from the ORIGINAL chat 3 days from the purchase, at which point the Groupon was not expired. According to your policy, Groupon is to honor unused Groupons by turning them into Groupon bucks; which I never received for the unused Groupon either. So to be perfectly clear, the Groupon was not expired at the original date I attempted. Return and was unlawfully denied; nor did I receive any Groupon bucks for the unused service which is reflected in ALL correspondence with you all. Due to the statute of limitations, you should still have the record(s) of this.
Sincerely,

*********************
Initial Complaint
Date:04/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a voucher for a twenty-dollar **** club membership. Date purchased was January 21 at 5pm eastern standard time. Printed a copy but the copy was accidentally discarded by another member of my family. contacted the company March 20 and the representative informed me that the voucher was expired and for me to contact **** club to see if they could accept this for a membership. **** customer service declined but asked me to contact Groupon for a new voucher. The Groupon representative refused. Did not think this should be a problem since the voucher was not used. Groupon continues to sell vouchers for the same price multiple times a month. I asked for a refund or a new voucher and was refused both I know this is not a lot of money. but being a senior citizen i on a limited budget need to look for deals. Not be ripped off!
Business Response
Date: 05/10/2024
Hello ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that you were not able to use this voucher before expiration.

I would like to confirm that all your purchases are available to view and use at anytime in your account. Discarding a printed copy does not affect the voucher availability in your account.

Unfortunately, we will not be able to refund or re-issue a new voucher. We understand that the deal is still being sold, but issuing a new voucher every time one expires is not possible.

Vouchers come with set expiration dates so everyone has ample time to redeem, the redemptions are spread out and the merchant is not overwhelmed with a lot of customer at once.

I reviewed your contact with our team and see that you have specifically indicated that you're not willing to use this for the paid value but are still looking for the full discount. Unfortunately, expired vouchers cannot be used for the full price.

Regarding your concern with the merchant denying to accept the expired voucher, we will be happy to review that for you. I see that our team did ask for the specific details on April 7th so we can escalate your concern and contact the merchant directly, however we did not hear back from you.

I will still be happy to proceed with this escalation. Before proceeding, we require a few details:

- Please confirm that you reached ***'s club support team to redeem your voucher using one of the following channels:
>Website: ********************
>Phone: **************
>Email Form: *********************************

- Please confirm that you tried to use the voucher for the paid value only and did not request the merchant to honor the full discount

- Please provide the Incident Number of the conversation with the merchant. All requests submitted to ********** are assigned an Incident Number

Once we have these details, we will contact ***'s Club towards the redemption of your expired voucher.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ordered items from Groupon on the past and it has always been an issue with redeeming my Groupon. I always ended up having to chat through customer service because they didnt make a direct phone number available. Anyways right now I was chatting with a customer service representative that barely spoke English and when I asked for a refund they ended the chat abruptly so basically they hung up on me,which was unprofessional,frustrating and downright rude and told me they have no respect for my time. So I reached out again and got a different rep and explained Im done with Groupon ignoring me and basically holding my money hostage and Im done being scammed and told them I want to speak to a manager or supervisor and they said someone would reach out to me and they couldnt help me further and hung up AGAIN. So I tried to screenshot both the chats but was unable. I informed the rep also that I had $10.40 Groupon bucks which is what they give you when they refuse to give your money back and I told the rep suddenly I only have $5.40 left in my Groupon bucks and they stated thats because $5.00 of my bucks expired but it clearly says on the Groupon website that Groupons never expire. Which I told the rep and they ended the chat immediately with no reply. Im so frustrated Ive had nothing but problems and difficulty and disrespect and dishonesty from Groupon since Day one and Id love nothing more than to be refunded everything they owe me and not in Groupon bucks but either back to my debit card or sent as a check whatever just nothing that would make me have to deal with Groupon again in this lifetime as Im sure theyll be just as relieved to never hear from me again. They dont value me as a customer and dont appreciate my business so why would I continue giving them my business? They are one of the most frustrating businesses to deal with especially when you cant actually speak to a live person and if you ever do they dont understand English!
Business Response
Date: 05/10/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for any trouble with this.

I reviewed your case details and will be happy to address all your concerns.

I see that your initial chat with our team was disconnected as we were not receiving any replies from you. After a few attempts checking if you were still available on chat, the agent had to close that conversation after 3 minutes being without a response.

In the second conversation, since you had requested to speak with a supervisor, the agent had assured that they will escalate your request accordingly and a supervisor will follow up with you in an email. The chat was only closed after this confirmation so the issue could be escalated per your request.

The missing credits were issued back by the supervisor as an exception so I hope that issue is considered resolved.

Please note that "Groupons never expire" refers to the paid value of your vouchers, which can always be used by the respective merchant after the vouchers expire. It is not about any goodwill credits you have received. Any credits issued to you apart from cancelling a voucher are only valid for 180 days.

For the last request to cancel everything else, I'm really sorry but we cannot accommodate that. If you have any non final sale vouchers purchases in the last 3 days, we will be happy to cancel them as that is the general return window for most local deals. But if you're just looking to refund all expired vouchers, that would not be possible.

If you're trying to use your vouchers and are running into any issues with the merchant, we're more than happy to help. Just let us know the exact voucher details and the issue you're facing.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about March 5th 2024 I purchased a total of 5 Go City San Diego Passes (3 adult 2 children) I purchased them on two separate transactions, due to a credit card issue. The 2 child passes seemed to be fine, however, the 3 adult passes were showing already redeemed and used when I went to make a reservation for one of the sites we PLANNED to visit in JUNE/JULY 2024!!! The cost on these three passes was about $1,200.00! I tried resolving this with Groupon via email, because they have absolutely NO WAY for me to talk to a person, which is incredibly frustrating! After a month of waiting on them to answer my emails, they come back with this BS:Thanks for your kind patience.We have contacted the merchant and they have provided update as below.Merchant system tracks pass usage. Per the merchant system, passes were scanned and used at multiple locations/attractions.Since passes has been already scanned and used no action is needed from our end. We can't process refunds for the vouchers.Regards,Alpha L.Groupon Merchant Operations. so basically telling me they are done with it and I guess I am SOL. This was the worst possible customer service. I called Go City MYSELF and they said what prob happened is Groupon sent me a QR code that had somehow been duplicated. I ************ my reservation for my hotel showing my stay in June and they kindly sent me a replacement, but Groupon did not give a crap! they were NO HELP and just let me be out $1,200.00 which I do not have to spare. Nor should I have to. Groupon should not be able to sell "product" and then have no way to resolve an issue with a real person how can they get away with just blowing me off and I am out $1,200.000????? Email in this case is not a good way to communicate and just making s statement as above via email and they have no obligation to actually find out what happened and make it right. This is THEFT, GROUPON! Regards,*********************
Business Response
Date: 05/12/2024
Hello Roze,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your experience with this order.

I reviewed your case details and can confirm that as you indicated, this issue was escalated from our end and we did get a confirmation from the merchant that the passes were successfully scanned. They did not give us any information about the passes being duplicated. I can assure that duplicate passes being issued is not a possibility.

I see that you have attached a copy of your passes with this complaint as well. Please note that these are not registered under specific names and anyone with access to them can use them.

If you had accidentally shared these to someone else as well previously or posted the passes somewhere only, they might've been downloaded and used by someone else. Unfortunately, we're unable to control or take responsibility for customers accidentally sharing/losing the provided vouchers.

Unfortunately, since the provided passes were successfully used, we will not be able to refund them.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cant believe I have to rewrite this whole thing again.Bottomline is I attached a review and snapshots of the website stating ******. I told Groupon I did NOT want this spa massage I bought as reviews stated staff put the mops in the hot tubs (unsanitary and gross) men were in their underwear in tubs and **** and having SEX!! I then saw on the spa site (after I bought the Groupon and navigated to the site) that they expect you to be NAKED in COED areas. I dont want to be naked anywhere especially with children there??! Groupon emailed me back (also attached) telling me Im WRONG and they cant see that anywhere..well here it is again. I want my $95 refunded.
Customer Answer
Date: 04/17/2024
This is NOT a duplicate. If its read completely you would see this is a separate complaint that I want a refund for. I bought 3 different products in the same time frame. This SPA product was not advertised as being a **** SPA with children and men there. Im entitled to a full refund not a partial refund of Groupon bucks.
Business Response
Date: 05/12/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your experience with this offer.

I can confirm that your refund has been successfully processed on.

Shortly after the refund was issued, you should have received an email confirmation. If you haven't seen it in your inbox, I recommend checking your spam folder to ensure our emails aren't being filtered there.

Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. However, please note that it may take a few days for your bank to process and post the funds to your account.

I hope this information clarifies any concerns you may have had. If you have any further questions or require additional assistance, please don't hesitate to reach out to me.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two different Groupon offers. First one was for two people for tandem hang gliding. ******** never responded to phone calls. After the 5th attempt, ******** answered the phone. ******** then began to add on additional fees that were not in the disclaimers when the groupon was purchased. Second one was for two people for a trolley drinking ride. Received text from merchant the night before stating that it was canceled due to lack of people. I reached out to Groupon, and they REFUSED to refund my money.
Business Response
Date: 05/12/2024
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear about your experience with these 2 orders.

I can confirm that our team has issued you a full refund for both the orders. Please note that it may take up to 10 business days for the credit card refund to appear on your statement.

The bucks in your account is available for immediate use, does not expire, and can be applied to your future purchases. You can view your bucks balance by clicking on your name in the top right corner of Groupon.com. Your Bucks will be displayed at the top of your My Groupons page.

Thank you for choosing Groupon! If you have any further questions or need assistance with anything else, please feel free to let me know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:04/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back on March 12, 2024, I tried to purchase a laptop with a warranty on Groupon. I paid ****** for the laptop and ***** for the warranty ($447.59 total). I paid the bulk of the price with a Credit Card and the remainder with a Groupon gift card. After a horrible experience with the Groupons merchants sending me the wrong laptop twice and then telling me they no longer had the laptop I ordered available, I had to request a refund. The good news is they refunded ****** (the part I paid with the Credit Card) but have yet to receive the remaining ****** I have contacted the warranty people and canceled the policy as instructed by Groupon. The warranty people say, Groupon will refund me and Groupon tells me that the warranty people will take care of it. So with everyone pointing the finger at each other, I am still not reimbursed. Every chat session I open they tell me they will look into it, but nothing ever gets done. There are no phone numbers to call, or people to speak with. What is also concerning is that a recent email I received told me that now the refund request was expired since some amount of days have now passed. If it was possible to seek litigation, I would. In the end I just need Groupon to do the right thing and reimburse me for the loss of an order that never was fulfilled.Order number #**********
Business Response
Date: 04/27/2024
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I apologize for the trouble with this refund.

I checked and see that both Orders # ********** and Order # ********** were canceled and refunded to the original form of payment.

As you are aware the Refurbished Apple MacBook Air was already refunded, I could also see that the 3-Year Product Repair Plan Order # ********** was refunded to Groupon Bucks on 04/17/2024.

If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.

When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Bucks in your account will be deducted from your total.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 04/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I feel that they did not give me the full refund as discussed, but at this point something is better than nothing, so I will cease shopping with them again. Thank you for helping me get this resolved.

Sincerely,

*************************
Initial Complaint
Date:04/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon on Saturday April 6th at 7:48PM local Arizona time with a local Arizona merchant.A few minutes after purchase, I made an appointment to use the Groupon through the Groupon app for Wednesday April 10th at 10:00AM local Arizona time.On Tuesday April 9th, ******** reached out to me at 4:50PM local Arizona time via text message, stating that she had double booked my appointment time. I cannot make a new appointment due to travel. I live in a different state (*********), and am only visiting *******. Groupon app would not let me edit or cancel my appointment - I have screenshot evidence.I reached out to Groupon customer service around 5PM local ******* time to ask for my refund options. **************** asked me to ask the merchant to provide email confirmation that they had not redeemed the voucher.******** refuses to email confirmation - text message proof provided to Groupon customer service over chat and email.All of this takes place within 3 days of the original Groupon purchase on Saturday April 6th. I asked Groupon to honor the Groupon Guarantee:Within 3 days of purchase, you can trade-in your unviewed voucher for any other Local deal.Full Refund: Cancel an unredeemed voucher within 3 days of purchase for a full refund I contacted Groupon via email ************************************ with all this information and logged case number ********, and they have not made it right. This included screenshots with the text message exchanges, with the merchant. Groupon told me to go ahead an book an appointment with the merchant, which I cannot do due to the reasons above.Very frustrated with the lack of attention to detail and no help to stand by their Groupon Guarantee. And the fact that they won't work with the merchant to make this situation right.
Business Response
Date: 04/27/2024
Hello Meagan,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that your Groupon order is now refunded to Groupon Bucks on 04/15/2024.

The refunded Groupon Bucks was partially used towards the purchase of Order # ********** on 04/22/2024.

If you sign into your account at ***************************************************************, your Groupon Bucks balance is displayed in the top right.

Please let me know if there is anything else I can assist you with. Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 04/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:04/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I woke up to an e-mail from Groupon on December 13, 2023 stating I made an order during the night (order No. #****-146812-433496) for a ****** membership. I did not make this order. I have nothing to do with this. While they removed the charges, they closed my account and I have been unable to access it since. I have exchanged many e-mails back and forth and while at first they were answering and requesting me to send them information to rest my account, now the correspondences have become one-sided. I also had close to $50 in Groupon bucks in my account and now it is saying on the platform that my account no longer exists. The support staff are somewhere in ***** and no-one is taking care of anything. This is a simple matter to handle and I gave all the requested information but they have not restored my account YET they keep sending e-mails saying to close the service ticket and how my experience was, which I then lash out a very fiery response that falls on deaf ears. I firmly intend to get this resolved but the company is dodging me and not letting me put my account back. This correspondence has been going on and off since the day the fraudulent purchase took place. There is no telephone number and the responses are ignored. Please help.
Business Response
Date: 04/27/2024
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry to hear that your account was deactivated due to security reasons.

No worries, your Groupon account is now reactivated and you are now good to login to your account and redeem the Groupon.
I've also sent you a separate email containing instructions on how to reset your password. Password reset link will work only for 24 hours. If you're not seeing the email, I recommend checking your spam folder to make sure our emails aren't ending up there. To prevent any further unauthorized activity, we recommend using a combination of upper- and lowercase letters, numbers, and symbols.
After you've reset it, you can use this new password to sign in to your account at www.groupon.com/login. If you use a computer that is accessed by another person or is public, please be sure to log out of your account when you're finished to avoid unauthorized access.
Also, I checked your account and see that you've a Groupon Bucks balance available which you can use it now.
My apologies again for the trouble. If you have any additional questions, please let me know.

Regards,

Deepa
Manager - Groupon Customer Support
Customer Answer
Date: 04/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:04/15/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company I bought a Groupon from is a scam and Groupon will not refund my money. Company marked redeemed but never responded or provided the service. Now, the company email bounces back and no phone number or other info was provided. There are other reviews for this same company that says the same thing and Groupon keeps them on the platform? I requested refund and Groupon said they need "written statement" from seller that it was not redeemed. How do I get that when they are a scam and dont respond at all. I am done with Groupon as a customer and as a shareholder!!
Business Response
Date: 04/27/2024
Hello ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this Groupon deal. We're always working to make sure every Groupon experience is both fun and a great value.

I checked and see that this Groupon is now refunded to the card used for the purchase on 04/20/2024.

Ive provided more specific refund information in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Deepa
Manager - Groupon Customer Support

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Groupon, Inc.

Groupon, Inc.

Groupon, Inc.

Ideel

Groupon, Inc.

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Groupon, Inc. is NOT a BBB Accredited Business.

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Groupon, Inc. is NOT a BBB Accredited Business.